Customer Reviews of Mercedes-Benz of Nashville
Review type:
Best Experience Ever!
Chief
by Chief MP on 12/01/2023My buying experience was very good. I ordered the vehicle with the exact equipment that I wanted. Bradley, the sales representative was excellent to work with.We appreciate your positive review about your recent experience with us! We hope to see you soon!
SERVICE AWFUL-SALES PERSON OF CAR GREAT
by milliemac on 11/30/2023First let me start by saying my salesperson was great-JAN was her name. No problem there- BUT after I received my car 2 weeks later the service engine light came on- I was in a meeting across the street from The CoolSprings dealership so I… thought I would just pull in the service department and let them know- I knew it was a diagnostic issue and they would need for me to return and them test it- I pulled into a bay- Guy came out - no one else was there so not busy- he could hardly function on getting the info- he went into the building and came back out a few times- then finally he said for me to come into service center and make an appointment- we then walk thru the main service counter to behind the counter and ended up me hovering over a girl at the switch board- HOW STRANGE - she was rude and like I was a bother- ask my name to look up - she found nothing- then ask for my vin number- told me to go to the car and get it- still she was like I was a bother- I feel like the service person should have gone and got the VIN off my car- but anyway she got it said they had nothing until December if I wanted a loaner- or I could drop off on Monday- I agreed to Monday- and booked Dec also just in case- SHE WAS SO HATEFUL - I drove off told my husband the ordeal and he said HECK NO NOT after buying a NEW car ---this treatment would not work- SO I called my prior dealer MERCEDES OF MUSIC CITY- they took my info then pulled up my VIN and got me in that day- NO PROBLEM!!! I pulled in- They had 3 guys come out w/ iPads- checked me in-& they were busy- then went inside to my assigned Service person- which she had an office for me to sit! - she reviewed everything w/ me - got me a latte - and then off I went TOTALLY FIRST CLASS SERVICE---- MY SUGGESTION AS A BUSINESS PROFESSIONAL IS THAT MERCEDES OF NASHVILLE NEEDS TO DO AN ON SITE VIST TO MERCEDES OF MUSIC CITY- THAT IS HOW IT IS DONE!!!!!! I tried several years ago to buy a car from MB Nashville and had a crappy ordeal- went then to MB Music City and was treated excellent- went back before I purchased this car and they did not have anything but MB Nashville did have what I wanted- although it was sold by the time I went in soooo they ordered my new car- JAN like I said was great- BUT I had a crappy salesperson before her- I WILL NOT DO BUSINESS W THEM AGAIN- I did contact my sales person Jan to tell her the service issue and she said I should have a called her BUT I DO NOT FEEL LIKE I SOULD HAVE TO INVOLE MY SALES PERSON TO GET SOMETHING TAKEN CARE OF! it felt like home when I went back to MB MUIC CITY- NEVER GOT A GREAT FEELING AT MB NASHVILLE- I DO NOT EXPECT SPECIAL TREATMENT BUT SPENDING THIS KIND OF MONEY ON A CAR IT SHOULD BE REALLY NICE- AND EASY!!!!!Hi Milliemac, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (800) 770-5582. We look forward to hearing from you.
The great David bartol
by Luther Greer on 09/21/2023David bartol is an excellent car salesman he deserves a great raise .I call him Mr customer service I'm retired army my wife and I will always buy cars from David bartol the dealership is excellentLuther, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
2024 Mercedes GLE 4Matic
by Barbara on 08/12/2023From the beginning the process of getting the vehicle that I desired was smooth. The salesman was knowledgeable, courteous and fair.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Best car buying experience ever
by Carmen H on 08/08/2023Debbie was amazing, she was so kind, I didn’t feel any pressure to purchase.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Good experience buying used car at Mercedes Benz of Nashville
by KV and LJ on 07/20/2023We had a good experience buying a used car at Mercedes Benz of Nashville. Their price was very competitive. Staff was friendly and professional.We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Nashville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service at this dealership
by Mad Mack on 07/14/2023It’s was one of the fastest deals I ever made , I knew what I wanted before I got there so I took a test drive and they did the financing at a bank I wanted and Boom there it is S560 in place .Mad, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honest
by Boze on 07/08/2023We came in to look at a specific car. They were great with us. David Bartol made us feel right at home. Big city but small town heart. Thank you for a great buying experience.Boze, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! We look forward to your next visit! Take care!
Above And Beyond
by Tony Mac on 06/30/2023By far my best experience dealing with a vehicle thanks to Mr. Jim Ransom. He went above and beyond to assist me as I was overseas awaiting vacation to come home. It’s a pleasure to have worked with Jim and his team.Tony, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
HAPPY S500 OWNER
by Bnimble on 06/19/2023The car was purchased/ordered by phone. The experience was seamless, enjoyable and satisfactory in every way. We have owned and dealt with Mercedes dealers, Lexus dealers and Audi dealers over the past ten years and my experience with… Mercedes Benz of Nashville was, far and away, the most enjoyable car buying experience of a lifetime. I am 76 years old and purchased my first Mercedes on my thirty-fifth birthday. The reason for purchasing from Mercedes Benz of Nashville is our relocation to Nashville, TN following retirement.We are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! Please don't hesitate to reach out if there's anything additional we can do for you.
Jenn Gibson
by Jenn Gibson on 06/14/2023Most people dread the car buying experience, working with Leah was THE BEST car buying journey I have ever had! From the moment we connected, she immediately found exactly what I was looking for, I was able to purchase my vehicle the very… next day and her customer service was over the top! She spent alot of time making sure I understood how everything on my new GLC 300 worked and makde sure that I fully understood the warranty options I had as well. Hands down the best person in the industry I have worked with!Jenn, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Eqe purchase
by Dr. Jay on 06/06/2023Debbie, Josh and Brigg were amazing! I traded in a EQB for a EQE and their customer service was outstanding. They communicated well with me and made the process seamless. The whole Mercedes team was was awesome.Dr. Jay, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! We hope to see you soon!
Professionalism is priceless
by BigFamMan on 06/02/2023As a family, we've purchased now six used cars from MB of Nash over the past 3 years. Each buying experience had its high points... and low points. Regardless, the decorum of quality and professionalism seems ever present at the dealership.… Most notable is the placement of sales and operations management at the very front of the entrance. Accessibility to Tom and Kirt facilitates a generally quick and efficient buying process. They negotiate openly and provide confidence. Additionally, the floor sales team is accommodating and helpful to coordinate the purchase steps. Perhaps my one consistent point of frustration is two fold: 1) purchased used cars have at times required follow-on trips back to the dealership (post-sale) as service work may not have been completed properly, and 2) the process to potentially purchase extended warranties needs to be made much clearer, credible, and conducive to an educated buying decision. Much more could be said on these topics, though the overarching view is that MB of Nash provides an intuitive website for online shopping, a professional purchase experience (with the noted exception of extended warranty sales angst), and a valued venue for continued used car acquisitions; that is, as the family continues to mature.Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Healthcare executive
by Joann23 on 05/30/2023Mercedes sales team was very helpful,informative and great to work with Jan made my car purchase very smooth and followed up the next day.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Benz Owner
by Deborah on 04/29/2023I purchased my first Mercedes Benz in 2009 at Mercedes Benz of Nashville so when I decided to buy a new car they were my first choice. James Ransom was my Salesperson and he was patient and very informative. He answered all of my questions… and other things to considered. I would also like to mention my Service Technician Robert Posey. I’ve always come back to see Mr Posey for all of my car service needs. We’ve been together since 2009. He’s the best.Deborah, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
David Bartol
by Lesa Johnson on 04/03/2023I recently ordered a 2023 GLA250 4MATIC. My salesman was David Bartol. David was top notch, keeping me up to date on my order. I could not have been happier. I would recommend David Bartol to anyone looking to purchase a Mercedes Benz… at Mercedes Benze of Nashville.Lesa, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great C300
by SG on 04/01/2023I was, and am pleased with the assistance that Greg Miles provided me during my car purchase, and after. He was very helpful, and knowledgeable about a multitude of my new cars systems and functions. He was extremely helpful in explaining… new aspects of my cars abilities and assisted with their setup.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Nice sales person (JanCrick)
by yun choo on 03/11/2023always she is very kind.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Very Pleased!
by AHampton on 02/17/2023I had a great experience at Mercedes-Benz of Nashville. My salesmen were Jim and Scott. They went above and beyond to make sure I left satisfied.Thank you again for taking the time to let us know how we did. We hope you have a great day!
CPO GLS 450
by Charlie on 02/01/2023We were looking for an SUV in which to haul our recumbent trikes to various trails for riding activities. We had looked at all the upper echelon SUVs including the Audi, Mercedes (at Mercedes Benz of Macon and Mercedes Benz of Music City),… and Kia (Telluride). We were out yesterday looking at and measuring the Audi Q7 at another Sonic dealer in Brentwood. We finished with that task and while Mercedes Benz of Nashville had previously not had any CPOs in the GLS 450, I decided to call to see if there were any of that model on the lot. The person answering the phone told me that there was one available and so we went right over and, as fate would have it, we ended the day buying the newly traded in 2022 GLS 450 with Jan Crick being our advisor through the process. Jan was great at all the information on that vehicle and we had been leaning in that brand direction which made it easier for us to understand the process. We had test driven the GLS 450 in Macon with the guidance of Marcus Simpson of Jackson Automotive just the week preceding this acquisition. We had actually discussed going back to Macon and buying at that dealership; but we had previously bought from Mercedes Benz of Nashville (E350 sedan in 2008). So we felt confident and somewhat brand and dealership loyal to go back to our local dealer. Hence, our somewhat unplanned call and visit to Mercedes Benz of Nashville yesterday. We drove away satisfied with the purchase we made. As an addendum, Ryan Storm and our finance closing agent, Jay, were very good and efficient at explaining everything about this purchase, Ryan was especially helpful in explaining the cost/benefit planning for post purchase care of this vehicle. We will be coming back to Mercedes Benz of Nashville for another car in a few years to replace the 2006 E350.Hi Charlie, thank you for taking the time to leave a review for us at Mercedes-Benz of Nashville. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mercedes Benz Nashville is the Best!
by Marie Cordova TN on 10/11/2022I recently purchased a GLC300 from Mercedes Benz Nashville, TN. Greg Miles, my sales contact, made buying a car at a dealership a great experience. From the moment I entered the dealership, my experience with Greg and the staff was… courteous, professional, and informative. All the information on the purchase was explained in detail and exactly as presented in our conversations. There was no high pressure to purchase additional options that I didn't want for my car. The car I purchased was on the showroom floor for my inspection before any paperwork was signed. The most helpful part of the sale was that Greg sat with me in the car to go over all the options and how to use them. He even programmed my phone to Apple car play. I cannot express how much I appreciate Greg Miles and the staff at Mercedes Benz Nashville for making this the best car buying experience ever! I love my Mercedes GLC 300!We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Mercedes-Benz GLA-Class
Mercedes-Benz GLB-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz of Nashville first opened its doors in 2003 as a state-of-the art dealership just minutes south of Nashville, deep within the heart of Middle Tennessee. We're a dealership dedicated to offering the best new Mercedes-Benz and used luxury cars. We also believe in giving back to the community when and where we can. At Mercedes-Benz of Nashville, we stay focused on the things that truly matter: respect, honesty, and integrity. As a result, we have the pleasure of serving the fine people of Middle Tennessee, folks we're proud to call our friends, family, and neighbors, and we wouldn't have it any other way.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hi there, thank you for your kind words and this wonderful review! We hope to see you soon!
by Mya Perez on 04/03/2025