Walker Chevrolet
Customer Reviews of Walker Chevrolet
Review type:
Excellent!
Grease on both visors and headliner on $100K truck
by Unhappy on 04/07/2025Picked up my 1Ton High Country Duramax only to find GREASE on both visors and in 4 spots on the headliner. I thought about calling but I figured I would just be treated rudely and it would just be denied. After spending a couple of hours… cleaning I reviewed my invoice where it states if you are not 100% happy to call Derrick and a number was given. I called the number and spoke to 'Chris'. I explained calmly the situation he interrupted me by starting out with: "ma'am, ma'am, ma'am, ma'am' in a irritated tone. He told me that would never happen and could not happen. He quickly became agitated and started raising his voice and speaking over me. When I stated: "I am the Customer" He promptly hung up on me. I left a message for Mr. Daly to call me. Upon reflection my Husband and I have decided not to return to this Dealership. We will be taking both our Chevy Trucks elsewhere. That kind of volatile behavior is exactly why I was concerned about calling initially. Chris should not have a public facing role. He only escalated matters.Thank you for your feedback. We understand your frustration regarding the condition of your 1Ton High Country Duramax and the interaction you had with our team. We take such matters seriously, as we strive to uphold a high standard of customer service at Walker Chevrolet. If you would be willing to give us another chance, please reach out to us directly so we can address your concerns properly. Your satisfaction is important to us, and we hope to regain your trust in the future. Sincerely, The Walker Chevrolet Team
Excellent!
by BonitaH on 01/06/2025I can't say enough good about this dealership. Our first visit there we met sales associate, Porter Graves. He wasn't pushy and was genuinely concerned about helping us find exactly what we were looking for. Porter was very patient with us… and went above and beyond to get things done for us. All of the staff were very kind and accommodating. We had the pleasure of meeting finance guy, Shane; who was also great to work with. We'll be returning to Walker Chevrolet for all of our needs! Thank you guys!Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Walker Chevrolet with Porter and Shane. Our team always strives to provide genuine care and excellent service, and it's fantastic to know we met your expectations. We look forward to assisting you again for all your future needs! Sincerely, The Walker Chevrolet Team
JW 2021 ZR2
by JW-2021 ZR2 on 03/11/2021Very easy to do business with. Excellent communication.Thank you again for taking the time to let us know how we did. We hope you have a great day! We do hope we can be of assistance in the future. Take care!
Best dealership ever!
by Chloe on 11/10/2020I’ve gotten two cars from this dealership and had the best experience both times! Nick is the one that helped me and he is a great salesman!Thank you for choosing Walker Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
2020 2500 HD
by Nikki on 11/02/2020I upgraded my truck recently with the guys there at Walker Chevy and it was a very smooth pain-free process. I loved all the transparency!Hello, we're glad to hear you had such a smooth experience with us! Please don't hesitate to reach out to us if you ever need anything else. Enjoy your new truck!
Too much oil!!
by FndNewDealer on 01/10/2020Awful. Brand new car and high probability it’s ruined. Too much oil on a regular scheduled oil change. Now we’ll have to take it back in and have a way larger problem than just a regular oil change.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par us. We'd like the opportunity to turn your experience around. Please reach out to Chris Derrigo at 615-591-6000 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
Barrett
by Barrett on 05/02/2019Excellent service and communicationWe are so glad to see that you received excellent service during your purchase. We pride ourselves in great customer service and will continue to provide you with a stellar experience.
Great service!
by Allened on 12/19/2018See Scott boyd and Todd haight these two guys will treat you right! Such a great experience the only dealership in town worth going too.Sevice at Walker Chevrolet Franklin, TN
by C. Allen on 11/19/2018As usual, the service was excellent at Walker. I have been a customer there for the past 9 years and the service is consistently very good.Walker Chevrolet (Eddie Robinson)
by Erobinson455 on 07/31/2017I had engine malfunction light and engine stability light come on, I went to walker Chevrolet and was told I had to pay$95 for a diagnostic. Which was okay $347.98 dollars later same day matter of 45 minutes same problem. I called Walker… Chevrolet and was told I would have to pay another $95 dollar to get another diagnostic are you kidding me NO MORE WALKER CHEVROLET FOR ME.Brakes and Oil Change
by mkc1058 on 07/25/2017updated 08/04/2017Customer service was stellar and the work is always reliable.Major maintenance
by LIngram on 07/03/2017updated 07/17/2017Some work was done well, some work the Service Department apparently forgot to do. They stated it wasn't written in the work order, but it was recorded on the confirmation email I received a couple days before my appointment.Excellent all the way around
by jasrust78 on 07/02/2017Everyone extremely considerate & kept my wants & needs in mind throughout the entire purchasing process. I will definitely come back!!Just bought a new Silverado out of state!
by kystorm on 03/07/2017I recently purchased a Silverado from Adam despite being in Kentucky. They made it very easy and had my bank financing and truck ready before I arrived. The whole Walker group was great including my finance guy Scott Boyd.Doug Was the best
by jgilliam on 03/02/2017I bought a 2017 Chevy Tahoe last week and Doug Kevern was my salesman. He was amazing because he addressed my needs without high pressure. I love love love my Tahoe.Best Vehicle Purchase Ever. After purchase help PERFECT
by robert_n2 on 06/28/2016My sales rep Jonathan Gardner was awesome. Professional yet personal and not pushy at all. I have bought 12 new and used cars over the years. This dealership is over 4 hours from my home in a different state. The customer care is beyond… perfect. Everyone from the Owner, Service Manager, Finance and everyone else is nothing short of professional and truly cares for their customers. Let me put it this way. If my front windshield needed to be cleaned, I would drive the 4 1/2 hours one way to Walker Chevrolet, ask them to clean it and drive back 4 1/2 hours home. When I am in the need of another vehicle, I will drive to Walker Chevrolet and buy from them, no matter what state I live in.Good service uncomfortable waiting room
by chrisb777 on 06/17/2016Walker Chevrolet has been consistent. It has taken care of my car well and the staff is courteous and profession. Everyone is very, very busy. The waiting room is uncomfortable. They offer no free bottled water or free snacks, they are for… purchase only. There is not enough overhead lighting to do any reading and the TV is always on when no one wants to hear it. Otherwise, they do their job well.Not Happy with this dealer!
by ronmaf on 03/09/2014updated 04/28/2025They will not stand behind their customers. Beware! I bought two Volts and had two bought back and resigned for a third Volt out of faith for the dealer and the brand. The latest Volt is having the same issues. Now the dealer will not fix… my car! Stay away! Carl Black has better customer service.Recall Work
by Lonnieb_1 on 03/12/2014updated 04/28/2025Tonk my car in on a recall. Was given the royal runaround but finally agreed to do the work. Tried to charge for some items that were covered in the recall, but finally admitted their liability and the work was done. Took 3 days longer than… was promised. Will never use this dealership again. I really don't know how they stay in business.
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Walker Chevrolet with Porter and Shane. Our team always strives to provide genuine care and excellent service, and it's fantastic to know we met your expectations. We look forward to assisting you again for all your future needs! Sincerely, The Walker Chevrolet Team
by Walker Chevrolet on 01/08/2025