Lenoir City Ford
Today 9:00 AM - 6:00 PM
Customer Reviews of Lenoir City Ford
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As the saying goes "What car buying should be"!!
by dogert54 on 12/20/2024
I can't say enough about this dealership. As I proud member of the senior citizen club I have been buying cars for over half a century and I can honestly say I could not have been more pleased with the process. From may first contact they… were very transparent, very fair and extremely accommodating. I completed my purchase online as I was from out of state. When was the last time you felt comfortable making this large of a purchase sight unseen. I would highly recommend this dealership to anyone and everyone.
70 reviews
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As the saying goes "What car buying should be"!!
by dogert54 on 12/20/2024I can't say enough about this dealership. As I proud member of the senior citizen club I have been buying cars for over half a century and I can honestly say I could not have been more pleased with the process. From may first contact they… were very transparent, very fair and extremely accommodating. I completed my purchase online as I was from out of state. When was the last time you felt comfortable making this large of a purchase sight unseen. I would highly recommend this dealership to anyone and everyone.Excellent experience
by Rlewis10214 on 11/09/2024If you’re in the market for a vehicle I highly recommend lenoir city ford! Everyone at the dealership made me feel like family!! The whole buying experience was honestly seamless!!!new expedition
by tkjexpedone on 10/22/2024Very easy to do business with & I recommend going & checking them out.Hi, we really appreciate your feedback! Thanks for the recommendation and have an amazing day!
Owner
by Arnold3 on 07/21/2024Sales force and management was outstanding, your office staff needs to get it together. I worked for Lincoln /Mercury for 20 years, If there is a problem with title or insurance or any paper work of that type, they should call the buyer… and give first hand info of the problem. QUIT passing it off to the poor sales staff, they have all they can do just to survive.Great Experience
by Batman&Robin on 02/24/2024The salesman was responsive to my communications. When dealing with him in person, he was personable, respectful, and helpful. The car was exactly as described. The dealership was up front about pricing. They used no high pressure sales… tactics. The entire experience was comfortable and positive.Purchase of pre-owned car
by velem18 on 02/26/2023Very honest and straightforward. Nice and not pushy.Lenoir city ford
by Beefers47 on 02/02/2023Bought a brand new 2023 Expedition Platinum Max. David Bentley was awesome. Got me what I wanted for my trade. I will buy from him again in the future. Everyone at the dealership was top notch and friendly.Very good service
by alexisstamp on 12/20/2022I had really good service from everyone I dealt with. I was able to get the price I wanted in a new car, it was clean, detailed, filled with gas, and ready for me to look at when I got here. Everyone was super friendly and helpful.Lies
by StacyH on 10/26/2019Do not recommend this dealership to anyone. I called Lenoir City Ford with a strict budget and full disclosure on my trade in, and they promised me before we came in that we could do the deal on the car I wanted. When I got there, they… looked at my trade in, promised again with a firm yes that we can do this deal on the specific car I was looking at, we test drove, I said yes, and then they said I needed to finance $1300 more than what we had previously talked about. After I left, I called back the salesman Kevin Smith to understand why this occurred, and he said it was common procedure to test-drive and then see if the buyer can put more money into it, so he knew the deal was not going to be able to be made before we did that test-drive. I understand tactics when trying to sell cars, but there is no reason for an outright lie. Called the next day to a manager to try to rectify the issue, and he said he would get back to me, but there has still been no call back.Very unhappy
by DonSims on 12/05/2017I took my F250 in to have a FICM replaced. The part was on back order so I ordered one that was cheaper and already programed with a lifetime warranty. The truck is a 2005 with the 6.0 Diesel and has had the heads redone by ford. Head studs… instead of bolts were put in per my request and an EGR Delete so I had a programmer to take care of the codes. When I picked up the truck on Saturday it ran worse than when I took it in. I tried to reprogram and the programmer was locked. On Monday I went to talk to the service writer and mechanic. In the course of talking with them I was informed by the mechanic that he reprogrammed the FICM that was already programmed and he told me that Ford said he has to do it. He also cleared the the ECU without resetting it with my programmer after I informed them that it would have to be put back to stock settings before clearing or resetting the ECU, in which case locked up a $450.00 programmer. The mechanic informed me that he did not be leave in using after market programmers, using head studs instead of bolts, or doing EGR Deletes because thats not how the Ford Engineers designed the motor. They questioned my knowledge of my truck and suggested that I take it to Ted Russel to the mechanic that did the original motor work and did not offer to make good on the programmer that your mechanic messed up. Over the last 3 or 4 years we have spent over $20,000.00 on repairs for 3 different vehicles.Fusion Service
by capdoc32 on 09/01/2017The appointment was easy to schedule. The wait was not long for the service provided. There is a pleasant area to wait for your vehicle.a negative star review
by jack6790 on 04/27/2017I bought a 2013 v6 Mustang used. Salesman told me it was traded in cause a lady wanted to get a GT. After I purchased the car, I later found out it was once a rental car. If I had known that, I would of not had purchased it. I had so many… problems out of it. The last time I took it to Lenoir Junk Ford my break light sensor came on and the brakes were doing weird things. The mechanics told me there was nothing wrong with the breaks. Months later after the warranty went out, they finally told me the breaks were bad. I finally sold the car. Any time I go to Lenoir City Ford the mechanics seem that they have never worked on a car before. So I usually drive to Knoxville to get my cars worked on. The other thing is Lenoir City Ford is a Power Buyer. They buy other brands of cars that are around 2 years old or so. I thought this was supposed to be a Ford Dealer not a Toyota dealer or Dodge dealer. Not many Fords on the lot mostly other brands. I will not be back.Ford Edge
by Jeannette26 on 11/23/2016updated 12/04/2016Very pleased with the service and the people who assisted me. I needed a certain time to bring my Ford Edge in and was able to get not only the time but the date. Thank you for working with me.satified with my ford
by howard118 on 04/01/20162014 ford escape. - service was good & on time. When a dealer completes a customers desire and on time - it has a great chance of selling them the next vehicle.Great dealership and service department
by fenneclady1955 on 03/31/2016Your staff is awesome as usual...friendly and very helpful. Always a very pleasant visit. Fast and eager to help and give advice about your vehicle.ford 150 service 3/17/2016
by ronniez12 on 03/28/2016your service to my truck was excellent,but your service advisor Rachel bean did a poor job of getting my appointment correct.Next time I would like a different advisor..Great Ford dealership
by LJSilvers on 03/17/20162012 Ford Fusion. The service was great as usual. Service persons always happy and helpful.Great Service, Clean Facilities
by Floyd302 on 02/19/2016I brought my Ford Fusion in last week because of a recall by Ford concerning the gas tank. The work was done without having to wait very long. The new waiting room was very nice and comfortable. Thank you Lenoir City Ford for caring about… your customers....Floyd Dunlapjob completed on time and repair made
by LCPanthers2016 on 01/25/2016updated 02/12/2016The service was completed at the time I was told to come and pick up my truck. The was a repair made to the heat and air vent switch and it required the dash be removed and the tech need a neat job and the interior was clean. Nice work and… the heat/air is now working properly.Great sales experience
by LarrySmith4993 on 02/09/2016We purchased a 2016 Ford Explorer with the help of Bill Crowe as our salesman. The no-pressure, no-hassle sale approach made the sale for us. We will definitely return to Lenoir City Ford for next vehicle purchase.Lenoir city ford is exceptional!
by Jlfunk865 on 02/01/2016I am 35 years old, and have dealt with buying new cars, and dealerships several times in my life. By far this is the best experience I have ever had. I left that day, with a better deal, and better car than I expected. Robin my salesperson,… and the finance team were all fantastic. They worked with me in ways that no other dealership would, and I will never go anywhere else when looking for a new vehicle.
Ford F-150
Ford Ranger
Ford Explorer
Ford F-250 Super Duty
About our dealership
Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
by Sandy Karon on 11/13/2024