Lenoir City Ford
Today 9:00 AM - 6:00 PM
Customer Reviews of Lenoir City Ford
Review type:
As the saying goes "What car buying should be"!!
by dogert54 on 12/20/2024
I can't say enough about this dealership. As I proud member of the senior citizen club I have been buying cars for over half a century and I can honestly say I could not have been more pleased with the process. From may first contact they… were very transparent, very fair and extremely accommodating. I completed my purchase online as I was from out of state. When was the last time you felt comfortable making this large of a purchase sight unseen. I would highly recommend this dealership to anyone and everyone.
70 reviews
Sort by:
Great experience
by Lcsd913 on 01/30/2016Came into dealer to look at a truck and I didn't like that one so Cecile took my number and asked what I was looking for. About 3 weeks later called with a truck that he thought I would like and I ended up purchasing it.Cecil Ball...The Bomb....
by DCR20016 on 01/18/2016We bought a 2016 Explorer, from Cecile Ball @ Lenoir City Ford in TN. He is the bomb...made sure we were totally satisfied fied, in a timely manner, considering how busy he was that day!! Thanks Cecil...you will always have our business and… referrals!!Satisfied Customer
by Groovygirl5959 on 01/12/2016I purchased my 2009 Buick Enclave after the service team informed me that my 2005 Ford Freestar was "terminal" and not worth fixing. The transaction to purchase the vehicle was very smooth. My salesman, Jeff, was extremely helpful and I… am very happy with this purchase.A Memorable Car Buying Experience
by Vol4Life on 01/07/2016My wife and I had the best car sales experience yet. Our salesperson Crystal was knowledgable and had a very laid back sales approach. She simply allowed us to ask questions and never once asked for the sale. She let the vehicle do the… selling for her. We were made fair offers for our trade in vehicles and were given special accomadations on being able to trade in one vehicle at a later date until another vehicle was received. Frank also made sure we felt comfortable with our payments and understood what each charge was for. We have already shared our experience with friends and family.Thanks so much to Robyn our service adviser
by RichardD4409 on 12/31/2015We had extensive service done our 2008 Ford Fusion. I could tell over the phone that Robyn our service adviser did not want to tell us the bad news she had for us concerning our vehicle. I have been going to Lenoir City Ford for approx 8… years. I have great faith in their ability to diagnose car problems. There were parts that needed to be ordered and they were not coming into the dealer as fast as we would of liked. After a couple of days of waiting and Christmas approaching, Robyn had intuitively realized we needed the car over the holidays and called to tell us they have arranged for us to have a loaner vehicle at no cost to us. We now have our car back and it runs as well as the day we purchased it in 2008 THANKS ROBYNGreat service.
by rcb37774 on 12/17/2015updated 12/29/2015Loved the fact that the salesman had the same make and model as I was buying. That made him very knowledgeable about the car. Very curtious to me and my wife. Did not feel pressured to buy but however I would have like to had it more clear… of all the things I purchased before seeing the sales manager.15,000 mile check
by didoputter on 12/25/2015You advised me as to what I needed for service on my vehicle. You took the car in and I waited for the work to be completed. It was finished in faster time than the estimate and I was pleased with that.Car checked out and I was well… pleased.Great local dealership
by philshevlin on 12/24/2015I've been there for service and sales. I appreciate the "old school," "whatever it takes to satisfy you" approach.Great Deal
by afjtn944 on 12/18/2015updated 12/28/2015Got a great deal on my Ford Explorer--they beat the other dealers by a wide margin in the value of deal by not only giving me the highest discount on the Explorer but also giving me a great trade in value on my old Explorerservice time
by TurboTom on 12/16/2015The appointment time and the time to service the Escape went together quickly.Well done
by tnbirdhunter on 12/15/2015We like our Edge and its features. Sonny did a good job of communicating despite the challenges of finding the right car in a short amount of time. We had 3 other dealers vying for our business, but Sonny's calm demeanor and dedication to… our goals - not the salesmman's or the dealership's - kept us with him for the long haul. Thank youLenoir City Ford service Department
by waltbarsce on 12/04/2015The staff was very prompt and courteous and the service was completed quickly and efficiently.Great service department
by WoodenDuck on 12/02/2015I have used Lenoir City Ford Service Dept. several times and I have always been very satisfied with the amount of time of the service, the total charges and the professionalism of the service team. The waiting room has been redesigned… since I was there before, and it is very nice.Great dealership
by Jcbailey1987 on 11/24/2015I came in looking at a pre owned F150 that I saw on the Internet. The Internet sales team was very helpful and quick to respond. The used truck wasn't exactly what I was wanting, but I had been interested in the new body style. I test drove… my new truck and Pete answered all my questions I had. The financing process was quick and painless. This is my second new vehicle I have purchased from Lenoir City Ford, and have been impressed both times. There are 6 other Ford dealerships closer to me, but I pass them all up to come back to Lenoir City.Great family at Lenore City Ford
by popadaddy15986 on 11/18/2015The young man who assisted my wife and I , was very professional, knowledgeable, and polite. He made sure we knew how to work all the new gadgets in our new truck, made sure our phones were synced properly. The truck was ready for us, all… we had to do was drive off. Jeff Bryant was an ex excellent representative of your dealership , people like him is the reason we come back to Lenore City Ford .Great service
by Chriskisha on 11/07/2015updated 11/12/2015I went to the dealership for ar routine oil change and was done with in about 45 minutes to an hour.Awesome service
by fenneclady1955 on 10/25/2015As always excellent. Handled the recall notice and oil change with tire rotation at lightening speed. And I even brought the guys doughnuts cause they are awesome. Thanks for the excellent work that you doGreat
by Fireman4005 on 08/16/2015updated 10/22/2015Great in and out in a timely Fashion The sales man new all about the vehicle And the staff was very friendlyAwesome people and nice facility
by Topwater30 on 10/14/2015I bought a 2016 Mustang gt (premium) for 43000. Me and my wife looked for that Mustang in Georgia and all over Tennessee. Finally found our Mustang at Lenoir City Ford. We had a great experience our sale guy Jeff Bryant was great very… nice and helpful guy. I will definitely recommend my family and friends to buy cars and trucks from Lenoir City Ford. Me and my wife will definitely purchase our next car from there. We appreciate them as much as they appreciate us.Service Dept very helpful!
by pdbuettner46 on 10/12/2015Service was very nice and helpful! Told us what might be the problem, we tried it and it worked. No unnecessary charges, very, very nice!Better but techs need less smoke and phone
by tnvols1sec on 10/03/2015Although quicker than last oil change, same issue made it longer than it should. Technicians diddling around on their phones, yacking amongst each other, smoking vapor gizmo. My truck was in the air for 49 minutes. I could be wrong as I… didn't see when it went up. But it was at least 49. Then after 75 minutes they tried to sell me tires, even though the tires on my truck only have 23,000 miles on them. Better but don't upsale me on things I don't need. And make your employees put their phones and smokes away!
Ford F-150
Ford Ranger
Ford Explorer
Ford F-250 Super Duty
About our dealership