Customer Reviews of Chuck Hutton Chevrolet
Review type:
Amazing Staff! Excellent Service
by N Rhodes on 09/26/2024
Fast and efficient. Friendly and attentive staff. They got me in, I took a shuttle back to work. I was picked up and my car was finished and I was out in 15 minutes.
17 reviews
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Ms.
by Ahayslett on 09/24/2024updated 10/02/2024They redid something I had done two weeks ago, I guest she did pay attention that I was there. I went in for key fob not connecting so she told me I need a new that it was faulty. They ordered a new one took it back the next day, fob was… not in yet she would call me, never heard anymore from them. So I took it to Barlett, I don't need a new key fob. Instead of fixing the problem at hand, they to concerned with how much money to get out of you. It's been 4 weeks Kat still has not said a word about key Fob.We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Amazing Staff! Excellent Service
by N Rhodes on 09/26/2024Fast and efficient. Friendly and attentive staff. They got me in, I took a shuttle back to work. I was picked up and my car was finished and I was out in 15 minutes.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Less than perfect service
by Miss Kay on 05/30/2022I have been to the dealership 3 times in under a month. Each time something was missed and my check engine light is now on again. I don’t know if the technician just missed it or if they failed to anchor things or mishandled parts that led… to other damage. I use to feel like I trusted my vehicle there and now I do not. Mr. Greg is nice and so was Thomas but there was still no reasonable solution offered I had to paid no coupon offered no admission that the problem seemed to lie at the hands of the technician. The quote was always more than what was initially agree to.Great Service
by Mrs Hunter on 04/09/2022Steve was a great salesman. He answered all of our questions. He gave us a great deal.only 10-12 days to fix car.........not
by ron on 07/23/2021brought my car in on june 28th with a leaking tire and throttle body issue. was told it would take 10-12 days, business days i assume. well, today is july 23rd. still haven't gotten my car back. after 17 business days they still hadn't… fixed the throttle body or even worked on it. i called last week at least 6 times and sent 2 emails. after 9 actual days they finally returned a call, after i contacted a manager. they told me on the 21st it would be ready "no later than tomorrow". would i be writing this if that was true? stay away from this place for repairs. you'll already stay away for sales since they don't have any cars on the lot.Wasted Time and Money they are full of lies
by hdavis36 on 11/01/2020I cannot speak about their service but what I can say is this was the worst buying experience I ever received due to constant lies and wasted time. I was from out of state and contacted them to buy a new car because the car I had broke down… and I needed to buy something as an emergency to get home. When I first send over contact information I was called within 20 minutes and then everything went downhill. It started with we will call you back within a few minutes and that never happened every single time I called and that was from the internet sales team and a sales manager and a finance manager. There was several times where I left voicemails that were never returned. There was also a few times where I was hung up on and when I called back was told the person I spoke with went home for the day. After almost a week of this finally I was told to come into the dealership because they could get me approved in my situation just not for the truck I wanted. I asked to please do everything remotely due to not having a car to get to the dealership and staying in a hotel to far away to walk. They said I had to come in so I got a lyft to get over to the dealership cost me $20 both ways. When I walked in we chose a car and went from there. I ended up leaving without a car or truck. Then finally after another broken promise to call back by a manager I called the sales person and was told that every bank turned me down. I understand the situation but if it is explained to you before hand, a credit app was sent over before hand, and everything then dont force a customer to come in and constantly lie to them waste their time and money. As far as I am concerned I will take my business to a dealership back home and if you live in the Memphis area then take your business elsewhere.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par.
Needed fixed ASAP
by Maiz n' Blue on 02/13/2020I had a sensor go out on my Malibu on the way to work that was not allowing me to accelerate so it was imperative that I have it fixed ASAP and I was able to have that done at Mr. Hutton's dealership the following morning.Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Poor Service Advisor
by Sesley on 10/28/2019October 28, 2019 at 8:18AM I arrived at the Chuck Hutton Chevy service department (without an appointment) for an oil change and a tire rotation along with possible tire leak. My service advisor was 5144 Tammy Chaparro and my repair number… was 228720. At the beginning Tammy was very nice and welcoming when getting my ticket ready for service. She asked if I would be waiting in the lounge area. I told her yes I would be. While waiting for Tammy to type up my service ticket she made a comment about another customer's temperament and then goes on to say because its Monday the customer is moody right in front of me and another service advisor. That made me feel uncomfortable hoping she doesn't talk about me if I have a concern. There definitely was a concern that did come up while waiting over two hours in the lounge. Tammy did not check in on me (updates about my tire) during my two hour wait. I politely gained the attention of another service advisor who came in the lounge to retrieve his customer to please check the status of my car. He was very nice and said that he would. About ten minutes later I get a phone call from Tammy letting me know that my car was ready. Keep in mind Tammy has come to the lounge to retrieve two of her customers before me. Why wasn't I treated with the same respect by coming to get me like her other customers even her having knowledge from the beginning that I was indeed going to wait in the lounge. Instead I get a phone call and walked to her desk for my ticket/pay out. I found that unprofessional and rude. Tammy tired apologizing for the long wait because she requested service to check my tire again for the leak but claim they didn't find anything wrong (she never gave me this status during my two hour wait). I am still concerned about that tire and will keep an eye on it. While waiting for my receipt and paperwork Tammy goes on again to say its a Monday and she would whether be somewhere else cozy and warm. Again that made me feel uncomfortable and that she didn't like having to service me (hence why she didn't come to the lounge to get me when my car was finished at 10:42AM). Lastly Tammy doesn't tell me where my car is parked and goes on to explain she can't see where the guys park the cars but it should be over there (pointing far right hand side towards the parking lot while siting from her chair). At this point I want to get far away from Tammy because of her lackluster customer service on this Monday. I will not make the mistake again of not making an appointment and request the services of Donna Williams. Who has given me nothing but amazing and courteous customer service no matter the day of the week.Hi, we regret to hear that you had this experience with us. Sesley, thank you for bringing this unfortunate experience to our attention. If you are willing to give us another chance, please reach out to us at (901) 318-3703 to speak to our manager directly.
NO SERVICE
by Chris Bynum on 09/30/2019This is my second attempt at service at chuck Hutton. the first time they explained that they could not complete it due to an equipment issue but the basics were handled. I accepted this since I'm new to the new car service experience. So… this time I set an appointment for my new car to be serviced 6 days in advance to hopefully assure a better experience only to be told that the appointment didn't matter and I was going to wait a MINIMUM of 2 hours for a basic oil change! moreover the service tech told me that they performed the last service PERFECTLY and I was wrong!! I have worked in many forms of service in my work career and in no level would this 'policy' of service would be acceptible. I still love my car but right now I am hating where I bought it from.5 stars
by Aljos86015 on 01/26/2019updated 02/01/2019I had a great experience at chuck Hutton Chevrolet. Barry Ledbetter was a lot of help to me and I will depend on him on all my cars and my 1981 ELCamlno and I think him vary much.Terrible experience
by Lynn Akins on 10/12/2018Had a 4:30 appointment. I arrived on time and it took 2 and a half hours for an oil change and tire rotation. Then I discovered the tires weren't rotated (I was charged for it) and had to wait another 30 minutes!Oil change
by Shortee34 on 08/04/2018Came for an oil change and I was in and out with in 30 minCHUCK HUTTON SERVICE DEPARTMENT
by Sunshine on 07/16/2018updated 07/27/2018I have more issues now with my SUV than before I had them to repair it. I would never recommend Chuck Hutton to anyone. I waisted $3000.Exceptional experience
by Sulayman on 04/13/2017I just had an exceptional experience and wanted to share with others. If you are looking for a dealership with great sense of customer service. Then this is the way to goTop Notch!
by Rlpeterman on 09/06/2014I have purchased my last 4 vehicles from Chuck Hutton and have always had a wonderful experience! I love my new 2014 Chevy Traverse.CHUCK HUTTON CHEVROLET WORST DEALERSHIP ON THE PLANET
by dulcie1 on 12/01/2013updated 04/24/2025warning warning warning. read this review before dealing with this company Customer Service:1 Quality of Work:1 Friendliness:1 Overall Experience:1 Pricing:1 Overall Score:1.0 My Review Of Chuck Hutton Chevrolet: WARNING WARNING WARNING… WARNING WARNING READ THIS REVIEW BEFORE BUYING A CAR FROM CHUCK HUTTON CHEVROLET Hello I live in South Florida. Our Dealerships charge over $10000 MSRP on new corvettes. I called all over the east coast until I found this dealership that would not charge me the additional $10000. I ordered the car from Kerry M. at Chuck Hutton. He was always nice UNTIL SOMETHING WENT WRONG WITH THE CAR. I put $15000 cash down on this car so that my payments would be at $600. EVERYTHING I am about to say is documented in writing or I can give you the persons name and phone number at General Motors corporate to prove what I am saying is the truth. I can also give you the customer service person at my local Chevrolet dealership name and phone number to prove what I am saying is the truth. They are kind enough to deal with Chuck Huttons mess. I flew to Memphis Tennessee from Fort Lauderdale on October 11th to pick up the car. On Saturday the 12th I left Memphis to drive it back to South Florida. I did not even get home and the monitor system in the whole car went down. Once home a friend of mine looked over the car and here are some of the things he found wrong: the bolts under the hood were all rusted, the stingray logos were rusted and the silver wrapping under the hood was coming off. I contacted Kerry M. who told me to take it to the local dealership. I did and they replaced the monitor and the other things I just spoke of. Kerry M. offered to give me one car payment for all my troubles. This was never told to me by Mr M. but to General Motors Corporate. Of the 26 days I first had the car 6 of them were spent in my local dealership here in Florida. Then Kerry M. being the total unprofessional revoked the car payment he offered to me thru General Motors. I have proof in emails from him of the following. He told me to take this review down and maybe something could be done. He was trying to blackmail me into pulling this truthful review down or editing it. I have another email from him just this week where he says and i quote "once you drive the car off our lot we have done what we are supposed to do". So basically he is saying if you have problems after it leaves his showroom too bad. They got their money and now it is the customers problem This week the new monitor that was put in is now doing the same thing as the first monitor. Also I have been locked in the car 3 times and could not get out which is clearly a safety issue. I have videos of the monitor wiggling from both the first one and now the second one. At this point i do not know what is going to be done. I am driving around in a $60000 piece of crap and Chuck Hutton and Kerry M. do not care. As i have stated General Motors Corporate office not their customer service and my customer service people at my local dealership who have gone above and beyond are working to get this resolved. I have their emails and phone numbers if you would like to know what kind of person Kerry M. who is the General manager at Chuck Hutton is and you should know this before doing business with this company as stated i would be happy to provide you with them. My attorney and I are currently attempting to find out whether I file the lemon law paperwork in Florida or Tennessee. The next time the car goes in for the second new monitor will be third time it will be in for service for the same thing and will be able to proceed with lemon law. [contact info removed]. I waited several years for the 2014 corvette to come out. This is my 4th one. Because of the way I have been treated at Chuck Hutton Chevrolet all of the joy of the car has been taken away from me. They simply are not nice people. IF YOU WANT A CAR THAT A DEALERSHIP WILL STAND BEHIND DO NOT GO TO THIS ONE. RUN DO NOT WALK AS FAST AS YOU CAN TO ANOTHER CHEVY DEALERSHIP. AS MR M. SAYS ONCE HE GETS HIS MONEY AND MAKES THE SALE HE IS DONE. REMEMBER I HAVE THIS IN AN EMAIL FROM HIM. Blessings and good luck to all who read
Chevrolet Silverado 1500
Chevrolet Malibu
Chevrolet Equinox
Ford F-150
About our dealership
With almost 100 years in the car business, the Hutton family strives to build a customer for life! Come see why so many have chosen Chuck Hutton Chevrolet over the years.
What sets us apart
Repeat GM Mark of Excellence Award Winning Dealership
We are the exclusive home of the NO COST lifetime powertrain warranty!
No hassle upfront online pricing!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
by Stephanie Mavis on 09/28/2024