Jim Keras Subaru
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Customer Reviews of Jim Keras Subaru
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Great new vehicle buying experience.
by John C. on 12/26/2023
Friendly, attentive sales staff. Clean facility. Greeted in the parking lot for my appointment and directed to appropriate peopled
22 reviews
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Great new vehicle buying experience.
by John C. on 12/26/2023Friendly, attentive sales staff. Clean facility. Greeted in the parking lot for my appointment and directed to appropriate peopledExpress oil change and tire rotation
by Love Subaru on 11/14/2023Came in with my 2015 Outback at 9 AM on Thursday. My service advisor was expecting me and ran the car back right away. I waited for the car and it was ready to go in less than 20 minutes.24 Outback Wilderness
by Jetdriver on 09/27/2023I made deal over the phone and closed the next morning in one hour. The staff are very professional and friendly. I travel for work and had the opportunity to buy from any Subaru dealer.Mr Dan Fuqua
by Doobiedan on 09/25/2023I needed an oil change and service. I hadn’t ever used the Covington Pike Dealership before. I explained that I needed to take some friends to the Airport and I would need a loaner while my car was repaired. They accommodated me… immediately. They sent me a video of the car as they were working on it and explained everything. I will use them from now on.Basic Service
by Farrf drive on 05/16/2023I went in for an oil change and a nail on tire. I was always sent video of what they have done and what may be coming up to work on. So I can respect that.Friendly, polite, overpriced and under performing
by Last trip on 04/03/2023Came in for a 50K maintenance job. Had to struggle to NOT get an oil change and tire rotation (as I had taken care of those elsewhere just days before.) Explained my mileage had gotten crappy-- avg 25mpg (4cyl) and it used to be 29+. They… changed plugs, flushed brake lines, etc., but wanted ANOTHER $300 to "clean the fuel injectors" and almost $300 more for the differential. I googled both and both would be good things to do-- but prices were listed as $100 or less. I declined. Still paid over $700. And guess what? My mileage isn't any better. I would think a 50K maintenance package at $700 would INCLUDE the fuel injectors. Booo.Sales and Car information meeting
by Laura S on 04/01/2023This is my first Subaru and I have been so impressed by the whole process. Today we might with Bill and he went through everything about our new Ascent. So happy we accepted the car training there was so many things we would of never known… if we wouldn’t of gone.Great service
by Emmieot10 on 01/20/2023My experience was great. Staff was personable and answered all my questions. The only small complaint I have (but this does not affect the star rating) was inaccurate interest rate ball park given by the salesman. There should be a little… better communication from the sales person and the finance guy to give a better ball park interest rate.Mrs Linda Bolden
by Linda Bolden on 12/20/2021Excellent service and Staff! Customers are treated as if they are valued.Fast Thorough Appointment Availability
by Frankie on 07/13/2021See title100% trustworthy
by Bamagirl on 06/21/2021Excellent to work with & will most definitely buy another vehicle from them.Super unprofessional
by Mary D on 09/15/2020We put a deposit on a car. They never informed us at the time that it was not refundable. After over a solid week of calling, emailing, and actually going to the dealership, we still I guess don’t have an answer and are assuming we’re not… getting it back. Every time we spoke to someone it’s like the first time we’re calling and they try to sell us a car we’re clearly not interested in. Then when we told them we’ve bought a different brand they essentially told us that our car is likely to catch fire because that’s what that brand is known for. Wow. Not even really upset about the refund at this point. I can’t believe they would straight insult us and then have the guts to try and sell us a car in the same breath. I will never buy a Subaru or anything else if it means I have to do business with this dealership. I don’t think I would want to do business with them as a woman either. Their high pressure technique leads me to believe they would try to take advantage of a woman who doesn’t have a man with her. Not comfortable at all.Jim Keras Service
by Michelle on 07/19/2020Professional and timely service on my Subaru Outback. Waiting area was still comfortable but chairs were spaced apart for social distancing. Also caught up with my salesperson, Karen Roth, while my car was being serviced.N.Rangaswami
by ??????? on 03/28/2020It was a great experience.Timely,prompt,courteous and answered all my questions.New Car
by Carly117 on 03/23/2020We bought a new car from this dealership and the staff was awesome!! They treated us so kindly and we did not feel pressured as we made a very big decision. We worked closely with Alex and Caleb and they were the best!! Alex knew everything… about the cars he sold! We love our Subaru!!!We'll be back!
by IguanaMom on 03/12/2020We found the perfect used car. About a month after purchase we discovered some minor damage to a fender. The saleman fixed us up with the body shop, and the damage was repaired without cost to us, even though the sale was "as is". Great… experience!My new Outback
by HeatherJMac on 05/10/2017Our salesman, Joel Calderon, was top notch! Friendly, informative and made the experience so easy! He even gave us great lunch recommendations since we were not familiar with the area. I would highly recommend Jim Keras Subaru and ask for… Joel, pronounced Jo-L.Service review
by TinyTim on 02/14/2017Received complimentary service for 2 years with purchase of vehicle. Arrived at time of appointment and vehicle was immediately taken--no waiting time for me. Oil change and tire rotation completed within 25 minutes. Service team was… courteous, efficient and professional. Very pleased with service. Highly recommend service team.Dama and the Crew
by joblack1 on 02/08/2017I have had my 2014 Forrester since 10/2013 and have been a faithful Jim Keras customer. Dama has made me feel like I was a special customer every time we have spoken. She and the schedulers are some of the most courteous customer service… people I have dealt with. She has given me good information when I was having a little problem and advised me to bring it in when the problem was not as small as I thought. I have never felt that I was being unfairly with any service that has been provided. I would and have suggested that a couple of friends take their cars there for service. Jim Keras should be very proud of Dama and the whole service department.Horrible Service Department!
by MonacoE92 on 12/12/2016Scratches - Brought in our Outback for routine work and the ended up putting a large scratch on the car. After I told them about it they said "well it wasn't us". Even though I inspected the car prior to take it in. This is a hard to miss… large scratch. Lying Service Manager - On the same day I got the scratch (before I knew about it) I asked why they didn't fill the coolant reservoir since it was very low and they said "oh you have to ask for that". I asked if they could fill it and they argued with me that if you can see ANY coolant in the reservoir that it is "fine" and "needs room to expand when the engine gets hot". I insisted they check it anyway. They came out and argued me down from getting it filled since "it is above the 'LOW' line and it's supposed to be there." Went home and went through the manual and lo and behold! "Fill coolant reservoir to 'FULL' line if near or at 'LOW' line." Right in the manual. This all happened with the service manager. I dealt with her the entire time. [non-permissible content removed] she would rather lie to me about the very low coolant level rather than open a new bottle of coolant and fill it. NEVER AGAIN. I'll drive to Little Rock from here on in.
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