Customer Reviews of Downtown Nashville Nissan
Review type:
great
by myH5 on 01/31/2015updated 02/09/2015i liked the efficiency, i know i was there at 7am, but i liked the welcoming factor and the way they made sure i knew what service i was getting before i was sprung with payment.Good people to deal with
by ldnashville on 02/01/2015updated 02/09/2015Great dealership. Friendly and efficient service - also I was in a hurry, and Spencer told me that it would probably be at least an hour and a half but he would see what he could do to help. Car was ready in an hour - including a… complimentary car wash, and I appreciated both the up-front honesty and the speed.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service. We appreciate you continually trusting us with your auto needs! Dont forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Dhuggins15
by Dhugg15 on 01/30/2015updated 02/09/2015Friendly, Great Customer Service, and the staff there always goes above and beyond. Each time I go it things get better and betterThank you for your review! Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. I look forward to working with you again and hope that you'll find us on Facebook and Twitter to locate outstanding specials from our service department. Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Express Oil change
by Jazmanb on 01/18/2015updated 02/06/2015My service representative Scott. He was phonomanal. From the time I pulled into the garage until the time I left, he was great. It was almost closing, but Scott took me anyway & I got my oil changed. I was in & out in 30 min max.Thank you so much for your review! We really appreciate your business and are so happy that Scott could provide great service to you and your vehicle. We look forward to serving you again! Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Best car buying experience
by KumrahAjay on 02/05/2015the Salesman Garett was very friendly and nice to talk. We offered a deal to him adn he made sure he helped buy the same car under my budget.I am happy to hear that your time spent with Garett was a pleasing experience. Congratulations on your purchase! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Best Car Buying Experience EVER
by Phillije on 02/03/2015The entire experience was great. I was dreading shopping for a car and put it off as long as I could. This is the best experience I have ever had. Everyone was professional, polite, and went the extra mile to make this a good experience.At Downtown Nashville Nissan, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. Thank you for your great review and enjoy your purchase! Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Great Experience
by KaylaVise on 02/03/2015Blake was awesome! He was a good salesman and he was funny. It felt like I was buying a car from my brother. I don't even have a brother!Thank you for the awesome feedback! You're right, Blake is an excellent salesman and we appreciate all he does for us! We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
WOW THEY ARE THAT GOOD!!!!
by DDWOOD on 02/04/2015Professional, Fast, Easy, and AMAZING!!!!!! BEST damn dealer I have ever had to do business with. Definitely will buy my next one here... MY salesman, Blake StanleyCongratulations on your purchase! Its quite an accomplishment to hear that Blake and the rest of our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Service Recommendations
by wilsonjamesr on 02/01/2015Leo Rosmon is a Very Friendly and Helpful Service Advisor and got me in and out in a very efficient manner.Thank you for leaving us this great review! We are very happy to hear that Leo could be so helpful and that your service was completed in a timely manner. We look forward to seeing you back again in the future! Take care. Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
My favorite dealership!
by recording_fil on 01/12/2015updated 01/20/2015Friendly knowledgeable staff. Offered to drop me off somewhere while car was being serviced, even though they don't usually offer that service on Saturday.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions, please feel free to contact us. Sincerely, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
nissan
by slick1willie on 01/11/2015updated 01/16/2015Well there's nothing like true compassion and this is what I experience every time I visit downtown Nissan . My sales person was Adrian and it was very cold the day that we went to purchase our new Nissan and he was more than willing to go… outside with us to pick a color and to look at different vehicles .We wanted to look at the rogue and that's what he showed us he didn't try to push a different vehicle that would cost more and I appreciate that . People often say that going to a dealer is uncomfortable but Adrian and Natasha made us feel right at home also Glenda in customer loyalty was awesome . I have bought my last 2 Nissan's from here and surely will buy from here again..Thank you so much for taking the time to write this review. We are happy to hear that Adrian, Natasha and Glenda were able to show you dedicated and personalized service. We would love to work with you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Great Experience!
by Jhop58 on 01/10/2015updated 01/16/2015We drove up to Nashville Nissan to look at a new 2014 Murano, after a not so pleasant experience nearer to home. Jim Ransom was tremendous and everyone that we dealt with was professional, knowledgeable, and willing to assist us without… pressuring us. Most importantly, we felt like we were being dealt with in an open and honest fashion. Their price on the car we were looking at was almost $1500 less than the best price we had been quoted anywhere else. We were set to go when our salesperson suggested that we take a look at a recent trade in ease, which we chose to buy at a very fair price. I am delighted that we made the drive up from Brentwood. Nashville Nissan will be our first choice in the future!We appreciate the time it took for you to give us this feedback. Jim is dedicated to providing top quality service and we are ecstatic to hear that your experience reflected his dedication. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Easy to deal with
by Taffys_dad on 01/15/2015Service advisor was very personable, told me what he felt needed to be considered, called back to say that some (eg, new tires) were not needed, and replaced the relatively new battery that was suspect in not starting the car that morning… at no cost.We appreciate the time it took for you to write this great survey. It is wonderful to hear that our staff at Downtown Nashville Nissan was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done, please feel free to contact us. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Nissan
by Michael1911 on 12/30/2014updated 01/06/2015The Customer service was great. Ricky was very helpful and resourceful in my purchase. I greatly recommend him to any other customer.Thank you for writing about your visit with us. I am happy to hear that Ricky was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Please continue to visit us whenever you have questions, and we will continue to provide great service. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
First time customer is a customer for life!
by B_Porter on 12/28/2014updated 01/06/2015I loved the honesty, friendliness and knowledge of our salesman Derek- he was awesome! He wasn't pushy at all. Everyone we came in contact with was very nice and knowledgeable. Glenda is awesome as well, checking on me several times since… my purchase a couple weeks ago. I love the personable feel of the entire dealership- for the first time, I actually feel like a valued customer. Looking guard to working with Derek again, although it will definitely be a while. Overall, great customer service before, during and after the sale!We sincerely appreciate your feedback. Each employee is a valued member of the Downtown Nashville Nissan team and we all strive to provide excellent service. We look forward to seeing you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Nurse Practitioner
by Unyime on 12/19/2014updated 01/02/2015The salesman was very informative, nice and helpful in making a good selection. He took time to give me a tour of my new car and showed me how each feature worksWe appreciate the time it took for you to share your feedback with us. It is wonderful to know that our staff was able to provide you the great customer service that we strive to deliver to all of our customers. We would love to work with you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
November Service Encounter
by Nikisha on 12/19/2014updated 01/02/2015Miriam, my service representative, was excellent and exhibited phenomenal customer service skills! She made my experience very favorable. Thank you.Amazing Customer Service
by Ann_T on 12/23/2014updated 01/02/2015We have worked with Spencer Dixon for over a year now, and he has been absolutely wonderful. We have had some issues with the transmission and paint on our 2013 Pathfinder. Spencer has resolved every issue and has gone out of his way to… ensure we were well taken care of. He is very customer focused, and I appreciate his ability to tell me the issue in terms that I can understand. The two women that work in the rental car area are also fantastic.Thank you so much for taking the time to write this review. Spencer is great with people and focuses on the needs of our customers. It is encouraging to know that Spencer was able to show you dedicated and personalized service. We would love to work with you again in the future. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Happy to get my new Rogue
by YPYANG on 12/19/2014updated 01/02/2015Andrew and Stuart are both very nice and easy to talk to and work with. They are all knowledgeable and keen for all the questions we have. They are all helpful and forthcoming, which saves everyone's valuable time. Compared to all my… previous purchasing experience, it was really easy and pleasant.We sincerely appreciate your feedback. Each employee is a valued member of the Downtown Nashville Nissan team and we all strive to provide excellent service. We look forward to seeing you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Thank you!
by shazlewood87 on 12/19/2014updated 01/02/2015Best car buying experience ever! Never felt pressured, process was smooth and painless, not something I expected. The whole team went above and beyond to meet our expectations.Thank you for writing this fantastic review and giving our dealership such an excellent star rating. It is great to hear that we were able to go above and beyond your expectations and provide you the best car buying experience ever. Feel free to call or stop by if there is anything else we can do for you. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Wonderful Dealership!
by ShaynaRD on 12/19/2014updated 01/02/2015Gerry was a great salesman. I went in once to get my oil changed and looked at cars while I was getting my car services. The next time I was there, I purchased a new vehicle. They had they best deal.Thank you so much for taking the time to write this review about your experience with us. Gerry is an asset to our dealership and we are glad that he was able to give you the best deal possible. If there is anything else that can do to help you with regards to your vehicle, please feel free to contact or visit us. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Thank you for choosing Downtown Nashville Nissan. We know you have many choices while shopping for automotive products and services on the internet. Our goal is to provide you with a complete 1-Stop shop while you are visiting our virtual dealership. We will provide you with quick, expedient answers to any questions you may have, including providing you with all the information you may need to make an informed decision. At any moment during your visit, if we fail to meet these high standards, please email customerservice@nashvillenissan.com with your comments or suggestions. Thank you!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thanks for the positive feedback! I am happy that our team provided you with efficient and well-informed customer service. Thank you again and before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! Best, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
by nashvillnissan on 02/13/2015