Customer Reviews of Downtown Nashville Nissan
Review type:
Great service!
by Leslieanne612 on 09/10/2014I brought my car in for an oil change and told them there was a rattle at low RPMs. They got me oil changed and took the time to test drive until they found the rattle and repaired that as well!Happy Customer
by happyhappy73 on 08/18/2014I cannot express how satisfied I am with this dealership. Every single time I am there they exceed my expectations of service and customer service.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further questions or concerns regarding your vehicle. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
5 STAR ALL AROUND!!!!!
by DianneNick on 08/09/2014There was no pressure from anyone but real help from eve ryone involved. A truly inspiring adventure. Thank you for giving my kids a place to hangout while we were in the process.We appreciate the time it took for you to share your feedback with us. It is great to hear that our team was able to provide you with the pressure-free and comfortable service that Downtown Nashville Nissan is known for. Please feel free to stop by if there is anything else we can do to help you with regards to your vehicle. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Customer Service
by StacyL5 on 08/05/2014Spencer. He always gives excellent customer service. Spencer goes above and beyond to make sure that my needs are met and that I am happy.It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that Spencer did that above and beyond your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
2013 Nissan Rogue
by JDW37075 on 08/05/2014Service department really did an excellent job of getting to the heart of the problem with the gas gauge/tank issue on the 2013 Rogue. They were very friendly and admit about bringing the car back if the issue reappeared.Thank you for sharing this great feedback with us. We feel our service department is what makes Downtown Nashville Nissan special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
excellent service
by Samantha143 on 07/31/2014Everybody is always wonderful! Saxson and Ricky are amazing! I would suggest this car lot to all of my friends and family.Survey
by TCrancer on 07/29/2014I appreciated that, even though I came in only for an oil change, you checked my 52,200 mile car and found other things needed to keep the car safe. You helped me get the "needed" list down to what I could afford now, and what could wait a… while.,I appreciated that, even though I came in only for an oil change, you checked my 52,200 mile car and found other things needed to keep the car safe. You helped me get the "needed" list down to what I could afford now, and what could wait a while.We appreciate the time it took for you to give us this feedback. We are dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Downtown Nashville Nissan, we value our customers and we look forward to seeing you on your next visit. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Pleasant Experience
by Nanap12 on 07/12/2014Everyone was extremely courteous, friendly, and helpful, more so than I've ever dealt with at any other dealership - EVER!!! The time involved was minimal, and I was just very impressed.On behalf of the entire family here at Downtown Nashville Nissan, thank you for writing this review. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that we provided you the best dealer experience ever. It is wonderful to know that you were impressed with the services that you have received from us. We look forward to working with you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Visit
by Jerry1_Connie on 07/12/2014Jim treated us like family as did Glenda and Natasha. We were made to feel special and cared for. Each one took time to answer our many questions and address our potential concerns.Thank you for leaving this feedback. We appreciate your feedback and are happy to hear that we were able to attend to your concerns. I am pleased that Jim, Glenda and Natasha treated you very well on your last visit with us. Don't hesitate to visit us if you have any concerns about your car. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
The Best
by Quave on 07/12/2014I had a very relaxing experience when purchasing my new versa. I will definitely be returning to this dealership for all of my future needs.Quave, we appreciate the time it took for you to share your feedback with us. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your relaxing experience at Downtown Nashville Nissan. We are eager to assist you on your future automotive needs. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Downtown Nashville Nissan
by BlueRaiderGirl on 07/01/2014I initially made contact with the dealership online. I was immediately contacted by Stuart F. He took care of everything, start to finish, for me. I told him what I needed, my budget and he found the most awesome car for me. Stuart greatly… exceeded my expectations! Also, the finance director, Saxon R. was friendly and very fast processing the paper work! I have never had such a wonderful car buying experience. I did not feel pressured and got an amazing vehicle for a reasonable price. I am very pleased and highly recommend Stuart, Saxon and the entire team at Downtown Nashville Nissan.On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our team. I am very pleased to hear that Stuart was able to exceed your expectations. Saxon strives to complete the paperwork as fast as possible. Thank you for the recommendation and we look forward to working with you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Stuart F. is awesome!
by CalebTallent on 07/01/2014The salesman Stuart F. was really good. He made the experience worth it. Go see him. He connected with me and answered my questions. He didnt push anyhing but was there to help if I wanted it. That is what I was looking for. Just a good… guy.We appreciate the time it took for you to write this review. Stuart truly knows his stuff and I am pleased to hear that he was able to provide you a great experience. Please come back in to visit if you have any concerns about your car. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Happy and satisfied customer
by cg22582 on 07/01/2014I like the honesty of the staff...as a woman it can be very intimidating to go for any service on your car in fear of being taken advantage of...I was prepared to buy 4 new tires only to be told by your staff that my tires were fine and… could go a few more months...a shady business would have taken my money without telling me I didn't need it...I have always felt very comfortable using this location and after that I will continue to utilize the services of this locationThank you for sharing your feedback. It is very important to our dealership that we earn the trust of our guests by providing honest and hassle-free service. It is great to know that you feel confident to choose Downtown Nashville Nissan as your dealer. Please continue to visit us whenever you have questions or concerns about your car, and we'll continue to provide great service. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Great experience at Downtown Nissan of Nasville great people to deal with!!
by Wendell_HB on 06/25/2014I went online and the vehicle was waiting for me when we got there. Everyone was very nice and polite and answered any questions we had.Thank you so much for your feedback. At Downtown Nashville Nissan, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our staff was able to show you dedicated and personalized service. We would love to work with you again in the future. Warm Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Great Experience
by greatsale on 06/22/2014The staff was very willing to help explain features and they were willing to get me the best deal! It was a great experience.We appreciate your time to share your experience with us. I am very pleased to hear that you had a great experience with us. We are committed to explain every feature of the car and I hope we were able to get you the best deal possible. Please feel free to contact us if you have any questions about your car. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Great place to buy a car
by Dimples1956 on 05/30/2014updated 04/25/2025Mike The sales person was not pushy and wanted me to make my own selection. Filling out the paperwork was very easy with the person bring helpful in explaining and asking questions without just doing what he wanted to doDimples, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Mike was able to provide you with a great experience! Thank you and if you have any questions about the work that was done please feel free to contact us. Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Very aggressive pricing!
by immikhan on 02/13/2014updated 04/25/2025Great service, good prices, helpful and courteous sales associate (Jim R.). Go for very competitive prices on Nissan automobiles!Thanks for the great review! We appreciate you taking the time to rate us on Edmunds. We strive to provide the best service and we look forward to serving you next. In the meantime, be sure to find us on Facebook and Twitter for specials and exclusive content. Best regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Friendly service personnel, prompt.
by oldwidow on 04/11/2014updated 04/25/2025Prompt, courteous, friendly, collegial service personnel. Service performed in a timely manner. I'll go back for future service.Thank you for the kind words! We strive to provide all of our customers with the best customer experience in the industry. We look forward to serving you again in the near future, in the meantime, be sure to connect with us on Facebook and Twitter for news and specials. Best regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Unknowingly Bought water damaged car
by sassie6 on 05/21/2014updated 04/25/2025After a lengthy battle over what "out the door price" means I finally bought my daughters first car for what I thought to be a good price. After replacing the cabin air filter yesterday. I found that the insulation under the carpet looked… damage also that the carpet had staples in it. Water damage came to mind so I looked under the seats and found that the rails and brackets had rust on them also found rust behind the lower dash area. Called my insurance company and advised of the issue. Agent did a check and found that the car had a claim in 2012 for water damage. Called Downtown Nashville Nissan and advised them of the issue. They advertise that each vehicle is thoroughly inspected. I found this water damage easily and I'm not a professional. The reply from Robert at the dealership was that nothing could be done since I bought the car in Jan 2014. Placed a BBB complaint on this. Hope that the GM or Ownership can make this right.Your feedback is greatly appreciated. Our customers are our top priority and its disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about your experience and work with you to help you feel better about the problem. I am committed to mending this situation. I would like to discuss this matter in greater detail as soon as possible, please get in contact with us as soon as possible. Sincerely, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
2014 Frontier Purchased 12/30/13
by Dave_Mac on 01/05/2014updated 04/25/2025We purchased our first new Nissan in 25 years. Glenda and Natasha made the transaction far from being an ordeal. They made us feel at ease through the whole period we were at the dealership answering all questions at the time we asked them.… The showroom and service areas were immaculate! There were so many choices in the Frontier that I actually changed my mind a bit on the color although I had researched the available choices on the internet. But when Natasha brought me the Lava Red I was hooked. I had planned on a 2013 Glacier White but changed my choice to a beautiful Lava Red 2014 Frontier.Thanks for the great review! Congratulations on the 2014 Nissan Frontier, Lava Red is a gorgeous color! We are happy to hear you have been delighted with your experience at our dealership. Providing high-class customer service is one of our main focus and we always strive to exceed our customers' expectations. We look forward to seeing you during your next visit. In the meantime, please be sure to find us on Facebook and Twitter for instant updates and specials. Sincerely, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
FINANCE DEPT
by phyllis12 on 08/15/2012updated 04/25/2025Dealership nice and clean, personell friendly and courteous, agent tried to give good deal, BUT beware o finance dept. They charge $699.00 just to do your paper work. Also GAP plan more expensive than other places. All these… charges add to price amt your are financing.
Thank you for choosing Downtown Nashville Nissan. We know you have many choices while shopping for automotive products and services on the internet. Our goal is to provide you with a complete 1-Stop shop while you are visiting our virtual dealership. We will provide you with quick, expedient answers to any questions you may have, including providing you with all the information you may need to make an informed decision. At any moment during your visit, if we fail to meet these high standards, please email customerservice@nashvillenissan.com with your comments or suggestions. Thank you!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
We appreciate the time it took for you to give us this feedback. It is our pleasure to provide top quality service and we are ecstatic to hear that your experience reflected this dedication. At Downtown Nashville Nissan, we value our customers and we look forward to seeing you on your next visit. Best Regards, Clement Lehman | Director of Sales | clehman@nashvillenissan.com
by nashvillnissan on 09/12/2014