Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Service
by DonnaMc on 11/05/2020upon arrival - explained service being done - did not take look to completeWe appreciate you taking the time to leave us a response, Donnamc! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil Change, Transmission oil change
by M. Gonzales on 11/03/2020I went in for an oil change and found out I needed my transmission fluid changed also, got both done and a car wash. Friendly service.Hello, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
This dealership actually listens
by Martha on 10/26/2020The RAV4 hybrid is the second vehicle we’ve bought from AutoNation Toyota in south Austin. Both times we knew exactly what we wanted, and both times AutoNation was the only dealership that listened. Other dealers wanted me to come in and… look at inventory (no, I know exactly what I want) or fill out forms (why exactly?) or promised to find it but didn’t follow up. Abbi Gass listened, found the vehicle, kept in touch until delivery—very responsive and we are pleased with the vehicle and AutoNation Toyota.Congratulations on your new vehicle, Martha! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
New tires
by OlgaGon on 10/26/2020Mr. Coy is an excellent rep and always gives me the best options for my vehicle. He is my go-to rep even though I don't live in Austin anymore.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Our service advisor Deborah did a great job with us.
by Eckstrom on 10/23/2020We made an appointment to take our Range Rover in for service and to use our top-of-the-line platinum service agreement. When we got there they could not find our service agreement anywhere in the system. We tracked it down through our… sales person and he sent it to Deborah. They were unable to locate the wheel lock key to remove The wheels and inspect the brakes. It took them hours to discover this when we were told it would take an hour to inspect the brakes and give us a diagnosis.That was the main reason for us bringing it in. Most service departments at a dealership have a multitude of keys to unlock peoples wheels in case they have lost theirs or never had one. Apparently this dealership does not have that set of tools in their tool chest. they were unable to hear the squealing noise in our breaks after two separate test drives. It was squealing when we pulled into the dealership. We’ve decided to pick up our vehicle and take it to the Land Rover dealership. However, when we picked it up it was washed in the oil was changed. We really appreciate that. Pulling out of the parking lot our brakes were squealing.Hi, thank you for bringing this matter to our attention. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Right car, right price.
by Duncan on 09/18/2020After having bad experiences at other dealerships, I talked to Paul at Toyita AutonationHe helped m.j e find exactly what I was looking for, and with help from Jose, they helped me through the financing, and have both been si n.b care,… without the phony, high pressure sales tactics used at other dealerships. If you're in the market for a vehicle, go see Paul at Toyota on the motor mile.Duncan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing car buying experience
by Rachel on 09/16/2020I was in and out in 2 hours. Including test driving, having my trade in valued, and getting financing. Best car buying experience ever!Great service experience
by Swimmerfun on 09/14/2020Just a shout out to Jared in service. He always does a great job - listens to my needs and delivers for me every time. Thanks!!We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Whitney
by Whitney on 09/09/2020Everth Aldana did a nice job selling me a new 2020 RAV4. In and out pretty quickly.1 Year service on my 2019 4Runner
by Robert K on 08/20/2020Excellent and Professional Service.Thank you for taking the time to share your feedback with us, Robert! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
very efficient
by low miles on 08/12/2020Auto nation is a big outfit and the service dept. seems to be like a big efficient assembly line.Excellent, courteous service
by jpcauvin on 08/11/2020My car was brought in for service following a recall notice by Toyota. The notice was 100% informative and helpful. Service was performed promptly and timely notifications about the status thereof were made.Oil Change
by PamelaUW on 08/04/2020Still putting the wrong oil in my truck 5W20. Instead of 0W20. That what the paper says. I had it changed.Pamelauw, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
I don't want to be "that" guy...
by Really bad day on 08/01/2020I called ahead to have my recall done, standard maintenance, and have my alignment checked. I knew going in that it would be several hours, mostly because of the airbag recall. Long story short: Wes Peterson just bailed on me every step… of the way. I spent 6 hours there and they never even got to the airbag. I asked Wes to take the alignment off, as I sat there and watch my car go unmoved from the lot for 3 hours and thought that maybe that would speed up the process. It did, but now I think that my asking about it is the only reason Wes was reminded that my car was even there. I then waited 3 more hours and thought I would try to get a time estimate. Wes was no where to be found...by anyone! My car was "finished" and had been sitting in a space in the lot for I don't know how long. Someone else helped me (I want to kick myself for not getting his name, but he wears two knee braces and works in the same little office Wes did), only to find out that the recall was not done, the alignment (that I asked Wes to take off BEFORE my car was taken anywhere) had been done, and the maintenance had been done. Every step of my experience sucked, and I lay that at the feet of Wes. Maybe he was having a bad day. (?) That was my last service on a pre-paid contract after purchase of the car and I can't see myself going back. To be clear, none of my other experiences have been like this here! However, this one experience of feeling ignored, hot (100 degree day), and under valued was enough for me.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Rav 4 Adventure
by Ryanpaul on 07/29/2020So thankful the guys took such great care of me and got me into the vehicle I never knew I needed!Ryanpaul, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin! If you have any further questions, please give us a call. We're always happy to help!
Service Department Lied
by Bauzer88 on 06/22/2020Had an appointment at 8:00am. Showed up at 7:50 and my car sat un the drop off bay until 8:20. Then it was moved to a line where it was 3rd in line. Saw a supervisor walking around and made him aware of the situation. He said there were no… appointments and was rather rude. I tole him that I'll take my van and go to a local shop who would appreciate my business, which I did.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd like, please contact our General Manager at (512) 518-6900. We'd appreciate the chance to make your experience a positive one.
Great place to buy a car
by Happy Buyer on 06/20/2020I had what I thought was going to be a bad experience turned into a great experience. The sales people here will help take care of your concerns and issues. Don't do what I did and get all bent out of shape and angry before talking with… them about any concerns. I had to do a lot of apologizing because they really came through for me and went the extra mile to take care of my problem. Many thanks!Hi, thank you for taking the time to leave a review for us at AutoNation Toyota South Austin. We're happy we could meet your expectations! We always strive to provide personable and excellent customer service. Thank you again for the review!
shuttle driver
by Pat Marshall on 06/08/2020had to wait an hour for shuttle. he was not wearing mask during Pandemic. Service said govt recall for airbag would take 3-4 hrs. by the time we shuttled home it was ready. poor estimate of time.We take your feedback very seriously and thank you for bringing this to our attention, Pat. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Great buying experience
by Titanic on 08/15/2019The staff at AutoNation were really great. They worked to get me the vehicle I wanted at a decent price. And the sales rep, Heather, got everything taken care of in a very professional and timely manner.Thank you so much! I am happy to have had the opportunity to make the experience a good one :)
Service
by Aroy2019 on 07/16/2019The service was done satisfactorily. We reached a few minutes before our appointment and there was only one person ahead of us in the line. We were met by one of the representatives who told us that it should take them about 45 minutes.… However, we had to wait for double that tume. The check out was smooth.Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Not Trustworthy
by Citizen on 06/30/2019I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the… same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota South Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 220-3616. We would appreciate the chance to turn your experience around.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025