Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
by Sashi K on 02/01/2025
Buying a car from this dealership was super easy ! thanks for all the help Rito, Polyana and Charlie.
439 reviews
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Make this your 1st stop!!
by 2toyotas4us on 09/21/2007Whether you're buying a new car for the first time or you've bought others in the past, you should make Champion Toyota (Austin) your 1st stop. Our sales experience on 9/15/07 was abosultely NO stress, which has never been the case on my… previous purchases, nor was it the case with other dealerships we visited. I had requested an online quote on a website (can't remember which one now, but not dealer specific). Jim Lee from Champion called me the next morning, while we were actually visiting another dealership. I asked if he had a certain model in stock, which he did, and proceded to give me both the MSRP, as well as Champion's price, over the phone. This was already about $1000 less than the "best" deal we were presented with at the dealership we were at. We kindly excused ourselves from that store and drove down to Champion. Immediately upon meeting Jim Lee face to face, we felt no stress, and were actually having a good time making a purchase. Jim was very knowledgeable, and very straight-forward... no hassles, no games, no haggling - just got to the bottom line up front, which was a VERY pleasant surprise. Most dealerships ask "What can we do to earn your business?". Well, I think most car buyers would agree that the best way to do that is to stop the games... i.e. running back and forth between the customer and the "manager" with dueling offers. Jim, at Champion, didn't do that. He didn't HAVE to do that. He gave us their best price up front, but then actually wound up taking another couple hundred off, because the car really had more options than what we needed. All in all, from my research, it looks like we got our car at or just barely over invoice price. As long as he's still at a Toyota Dealership, I will definitely buy my next car from Jim! Aside from the actual sale process, the rest of the process was great, too... the finance guy; the guy who went over all the warranty & features; as well as just the process of having the car clean and gas tank full before we drove off. If there was anything at all that was not "perfect" about the experience - it would be that we sat in the waiting room and finished watching the UT football game before we signed all the paperwork. But, you see, our finance guy was actually thinking of us and allowing us to finish watching the game, rather than interrupting. He knew my husband really wanted to watch the game (which turned out to be a "nail biter"). A minor lack of communication... but really turned out for the best. These guys at Champion (or at least the ones we dealt with) are by far the best (in my opinion). None of my previous car buying experiences could come close to the absolutely painless (and somewhat "fun") experience we had with Champion. Like I said before - we'll definitely go back, when it's time for another car!Wade Higginbotham was wonderful to work with. I highly recommend him.
by carol22 on 09/15/2007I just recently purchased a 2008 Scion XB, my first new car. We are a truck family. Our son has been looking for something unique and fun for us all, he found it. Wade Higginbotham was such a great help in working with us and such a… nice and honest man. He and all the staff at Champion Toyota Scion Austin made our purchase an easy and enjoyable experience. Though we have just had our car for a week, our whole family has enjoyed it and take turns driving it. I would like to thank Wade for all his help. Thank you Wade Higginbotham and Champion Toyota Scion Austin. Thank you, Carol Lambert and familyBob Moore and Champion Toyota in Austin are Fantastic!!
by bosoxfan6 on 09/16/2007Bob Moore at Champion Toyota in Austin, TX is about the best car sales consultant you will ever find. He is nice, honest and a great guy. He really works with you to find the best car and he does not play any games with you. I also am a… big fan of Champion Toyota. I just bought my 3rd 4Runner from them. The sales consultant I bought my other two from now works in the service department so he referred me to Mr. Moore. I was completely satisfied with the whole deal. They gave me a fair trade on the 2003 4Runner and got my payments where I wanted them with NO hassle. In contrast, I stopped at another local Toyota dealership to make sure I was getting a good deal. There was no comparison. That other dealership was a joke. I have had all my Toyotas serviced at Champion Toyota and have nothing but great service. I highly recommend this dealership and Bob Moore.Charlie Akin of Champion Toyota-a great salesman, for both new & used cars
by cejb on 09/12/2007One of the best; highly recommended My husband and I have worked with Charlie Akin at Champion Toyota for the purchase of two different new Toyotas, in 2004 and 2007. He makes the process a joy. The contrast between working with him and… working with other salespersons is incredible; his honesty is obvious; he does not play "games," he is straightforward and helpful; he listens to what you say, honors what your requests are, and does not try to "hype" you into a deal you do not want. When we were talking to other salespersons and visiting at other dealerships, the process of buying a car was an oppressive experience. When we talked to Charlie, we could relax, smile, and move forward with a normal, pleasant, business transaction that just happened to be a large ticket item. I am recommending him to everyone I can think of--my friend has already purchased a used 2007 RAV4 from him! She and her husband also agreed that Charlie was a pleasure to do business with. We'll keep in touch with Charlie and go to him the next time we are in the market for a vehicle. Charlie goes above and beyond what you expect from a salesperson. Excellence PLUS!First Class Dealership
by soonergem on 09/16/2013updated 04/26/2025My wife and I recently purchased a 2013 Toyota Camry XLE from AutoNation Toyota South Austin. The Sales Person we dealt with was Teddy L., a most congenial, knowledgable, and helpful representative of this dealership. Teddy did an excellent… job of matching our vehicle needs with a new car that was within our price range. The negotiations were handled in a very professional manner. There was never any hint of negotiations that weren't above board. We are very pleased with our new Camry and highly recommend this dealership.Good afternoon! Thank you so much for taking the time to tell us about your experience. I am glad to hear that you are loving your new Camry! Teddy is such an asset to our dealership and I'm very pleased that you felt that same way about him. If you ever have any questions, please stop by or give us a call at any time! We love to see a familiar face :) Thanks, Dennis Annabelli General Manager
Best Hassle Free Car Buying
by ALK0726 on 01/09/2014updated 04/26/2025After receiving my request for a bid through Edmonds, Jim L. was the first to call to clarify things. His bid was $1,000 over the lowest bid I received, but after one phone call and a chat with the dealership manager, they met the lower… price, which was lower than Edmunds estimate of cost. When I went in to trade my old car in and finalize the deal, they gave me an appraisal of $500 less than I wanted, but they gave me the $500 without any balking. The best hassle free car buying experience ever and the friendliest folks. I'm a happy customer.Thank you for your review! We're thrilled to have another happy customer and that we could match a great price for you! Hope you're loving the car!
Great experience buying with Scott F.
by ag29 on 05/24/2013updated 04/26/2025I had a great experience last weekend working with Scott. He had the two cars waiting for me to test drive when I arrived at the dealership since we had talked about the features I wanted in my new car. Scott made me a great offer on the… purchase on the car I liked best so I bought the car that day. So far I have had a great experience with this dealership!My new Prius C
by sassydog1 on 10/17/2012updated 04/26/2025I just purchased a new Prius C from John P. at Champion Toyota in Austin and must say that he did a great job in making me feel comfortable and not pressured. My new car is comfortable and I look forward to many years behind the wheel.Great Dealership
by cdunn2010 on 10/11/2013updated 04/26/2025We had Roland as the Sales person and the Sales Manager was Darren. They were both great to work with as was the dealership. They gave us a fair price for our trade from the start and a great price for the Camry Hybrid we purchase. We had a… set or expectations and things we wanted and they did everything they could to provided everything we wanted. They honored every commitment and never hesitated to provide us with anything we ask for in writing without a question. We started going to this dealership for service on our Camry Hybrid we purchased elsewhere and the customer service we received got us to buy from them. I cannot imagine buying a new Toyota anywhere else.Thank you for taking the time to review our dealership and for your recommendation! It's great to have yet another happy customer. I hope you are still loving your Camry and that excellent MPG :)
Fantastic!
by ishreeram on 12/25/2013updated 04/26/2025I dealt with Walter R when I was in the market to trade in my 2010 Ford Escape. I was interested in a Toyota Prius. Walter was very professional in explaining to me the features of the Prius during the test drive. He answered all my… questions and was very knowledgeable about the Prius. Once we got to the negotiation about the trade in value for the Escape, there wasn't any pressure to get the deal done. We went back and forth a couple of times and closed the deal. Walter made sure that things were being taken care of while I waited for the finance folks to get the paperwork done. I took a bit longer than expected to get all the paperwork done. I think it was because they were really busy that day but still I would try and make the waiting period a little shorter, if possible. Other than that, I would highly recommend Walter R to anyone and everyone. In the first week after I purchased a Prius, there were a couple of minor issues with the rear windshield wiper and the car remotes. Walter got the two issues sorted out and he even provided me with a rental car to avoid me waiting at the dealership. Kudos to Walter!Thank you so much for your recommendation and your review! I'd expect nothing less from Walter, he is the best there is. I'm sorry that it took longer than expected and I thank you for your understanding of why that may be at times. Glad Walter got all of your issues sorted out! Thank you again.
Great experience @ AutoNation & with Trey H.
by amandaATX on 06/11/2013updated 04/26/2025Wow! We had a great experience with the Autonation group and with our sales rep Trey H. Trey provided us with a lot of information via phone before we got to the dealership. When we got there he knew the cars in our budget and had the keys… ready to test drive. The sales group was very helpful and gave us several pricing/budget scenarios where we picked the one that suited us the best! The finance and delivery departments were fantastic, providing us with the information we need. I want to send my family here now!2013 Tacoma
by qf3 on 08/23/2013updated 04/26/2025Another kudos for Jim L. I spent 7 hours at another dealership (see my review of Round Rock Toyota) getting the runaround from 5 so-called "sales managers" and had given up on all car dealers when a friend recommended I give Jim a call. I… had previously avoided Auto Nation in my car search because of the horrible experience I had with their service department (see my other review), but my friend had some really good things to say about Jim so I gave him a chance. In 15 minutes, in email, he beat Round Rock's best offer (that took hours of negotiation) by $2,000! I really appreciate Jim's no-nonsense approach. He may actually be an honest car salesman. When my special order Tacoma didn't get here as quickly as expected, he even set me up in a loaner for a trip I had planned in the gap. Exceptional service! Best of all, the price was exactly what we had agreed to, no surprises.Happy customer
by rsalcedo1 on 11/14/2013updated 04/26/2025I would like to commend the Autonation staff for their professional treatment on my new purchase! Welcoming attitude, pleasant people and attentive performance.Thank you so much! We're thrilled to have yet another happy customer in you. Thank you for your review and your recommendation. Hope you're loving your new car!
Very Pleased with Resolution
by texas24 on 08/24/2013updated 04/26/2025As I reported in my original review, I encountered some serious problems in the financing process when purchasing my 2013 Camry hybrid from AutoNation of Austin. When the dealership learned of my dissatisfaction, I was contacted in effort… to find a positive resolution. The problem has been rectified to my total satisfaction. I most express my deepest gratitude to Darren M. for handling the situation with such professionalism and diplomacy. He took the necessary steps to correct the problem. He is also a really nice guy, easy to talk to and a pleasant all-around individual. Thanks Darren and AutoNation of AustinGood afternoon texas24, I am the General Manager here at AutoNation Toyota South Austin. I am very sorry about your negative experience at our dealership and I would love the chance to speak with you further about this. Please give me a call at 512-695-1160, or send me an email at annabellid@autonation.com. If, for any reason, you cannot get ahold of me, please contact our General Sales Manager, Gary Clifton at 512-470-3077. We would love the chance to make this right. Thank you, Dennis Annabelli General Manager
Champion Toyota Sales
by mmikm45 on 09/19/2012updated 04/26/2025I bought a new Tundra last week and am incredibly pleased with my experience there. My salesperson was Trey Hudgens and he did a great job working with me through the process. No pressue, even when it came time to negotiate was much… appreciated. They are building a whole new showroom and there is contruction, but it didn't take away from the experience at all. I will definitely be back.Thank you Alex, Nick, and AutoNation Toyota!
by megankeith on 05/16/2014updated 04/26/2025I didn't initially come in to buy a car; I just wanted to see what the trade-in value on my 2007 Corolla was. I ended up walking out with a very affordable 2013 Prius C. My first brand new car! Alex L. worked with me tirelessly and into… after-closing-hours to get me a low monthly payment with an excellent interest rate. I also worked with Nick D. (not the singer!) in the finance department to lock in a competitive price on my warranty with tons of helpful add-ons. Both gentlemen made the process comfortable, quick, and headache free. Thank you AutoNation Toyota from a lifelong Toyota owner.Thank you for your kind words and review, Megan. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring!
Best car-buying experience!
by erinnaranjo on 12/01/2012updated 04/26/2025Just bought a used car from Champion...best car-buying experience ever. Everyone we dealt with went out of their way to make it a great experience. Had a question for service a couple of days later and they were the same helpful… professionals. Top-notch customer service all around...got an awesome car at an awesome price, no pressure. Would highly recommend this dealership to friends looking for a new or used car. Was so impressed, the 30 mi drive is nothing when I know I'll be treated right.I Recommend Jim l. of Champion toyota
by RaviRav4 on 03/11/2013updated 04/26/2025My new car buying experience with Champion Toyota and especially Jim L. was excellent. He cares about his customers opinion and doesn't feel bad if you wasted his time and doesn't buy. He follows up with email and phone calls. I bought a… new car from him.Great experience
by joltE on 09/03/2013updated 04/26/2025My sales person was Jesse J., he was knowledgeable, professional, efficient, and worked hard to find a vehicle with my options/color selections. Price negotiations were in-line with Edmunds True Value right from the start, there was no… sales BS. FYI, Texas has a ligit Toyota marketing cost of $995, which is listed as 'unknown' on Edmunds, a factor in your final cost estimate. I'd buy from this dealer again.Good afternoon! Thank you so much for reviewing our dealership. I am the General Manager at AutoNation Toyota South Austin and I love to hear that Jesse provided you with the wonderful experience we expect to give every customer. He is a great member to have on our team. If you ever have any questions or concerns, feel free to give us a call or stop by! Thanks, Dennis Annabelli General Manager
Jim L. @ Champion - best car buying experience
by bd56 on 02/20/2013updated 04/26/2025I've purchased 20 or so cars over the last 40 years and this was the easiest car buying experience I've had. After the normal research on Edmund's, Consumer's Research, etc. and the test drive, Jim gave me the best price right away for both… the Highlander and our trade, all with - no haggling, etc. The prices were good and the financing (0% for 60 months) and finance guy (Korey) was also very straightforward and easy. Great experience.Twice Satisfied
by JOMORET on 07/09/2013updated 04/26/2025I bought a new Highlander in 2007 from Barry I. It was a good experience so when I wanted to buy a 2013 Highlander, I went back to Barry. Another good experience. Barry, I hope to see you in about 2019 or so.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025