Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
car repair
by KGSO1234 on 09/11/2023Alex was attentive and explained things well.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
12K Mile inspection
by mpammons01 on 09/12/2023Customer service was awesome and totally took care of my needs with my car. Thanks!!!!!!Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Bought a 2023 Crown
by No-body on 09/11/2023Very courteous Staff. The whole experience was good except for waiting. The agent was busy doing other things also and there was too much sitting and waiting between each step of the purchase process.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Alex is amazing
by Antonyy on 09/08/2023Alex took the time to go over the vehicle. It was prompt and was able to get out in a timely manner. Overall great experienceHi Antonyy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top Notch Service Support
by John A. on 09/07/2023I continue to be very pleased with my service experience at AutoNation Toyota in South Austin. The team is incredibly thorough and makes sure my every need is covered - never any surprises or hidden costs. I credit their outstanding… service abilities to keeping my 2021 4Runner in great shape. No doubt I'll be a returning customer for both service and a new purchase when the time is right - highly recommend!!Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Camry fuel pump fix
by Chris C on 09/06/2023The dealership fixed my fuel pump issue with no issues and performed routine maintenance in a timely manner. Thanks.Hello Chris, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Askmewhy on 09/01/2023I had the best car buying experience! I talked to Abbi on the phone about what I was looking for and she gave me information about the different Camry packages. As I had more questions she would answer them. She referred me to Ed… Hernandez and when they had a new Camry arrive, that I was looking for, I was notified that day. I made the 87 mile drive there and Ed was waiting for me and showed me and told me all about the car. He was very knowledgeable. They looked at my trade and made me an offer and had a couple of back and forth. I was then introduced to Henry and he helped me decide what I needed and finalized my purchase. I have bought many vehicles over the years but never as smooth as this was. They all worked together well. While I was making the purchase Ed was having my car washed and gassed up. He helped me set up the Toyota app on my phone before I left. Great job team! Keep up the good work!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
RAV4 purchase
by AKPatel on 09/01/2023Barry from AutoNation Toyota - Austin helped us with RAV4 purchase. It was a great experience (especially compared to other dealers in the area). The entire process was very smooth and at no point we felt pressured for anything. Barry… stayed in touch with us through the entire process, and answered all our questions. Amazing customer service!Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Paula Bed on 09/01/2023Overall from setting the appt. to arriving and completion was pleasant and completely satisfied.Hi Paula, we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!
2010 Prius Repaint
by Moremoneycen on 08/29/2023Charles and his service crew restored my Prius' paint to factory new, even fixing several minor issues on their way. The polish of the headlamps restored them to nearly new!Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Warranty service
by Whizplus5 on 08/26/2023The experience was good. I just moved here from Oregon and when you go to the dealership in Oregon they let you sit in your car while the service is being performed so you can see everything that goes on.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Service!
by Irish23 on 08/25/2023Came in for my 25,000 mile service for my 22 Tundra and My service rep Tony was awesome! He really went out of his way to talk about recommendations and and explain the service I was getting for my truck. Been coming to this department for… awhile and always had good service but Tony by far is one of the best!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Every service appointment has been terrible
by Cameron on 08/24/2023After three years of leasing with Autonation South Toyota.. I can say without a doubt that there service center is the worst I've ever dealt with over 16 years of driving vehicles. Even comparing the level of care/respect I get from that… location to what my family deals with Mazda, Chevrolet.. Ford. None of them are as barebones and scant as this location in terms of care. I LOVED toyota before I leased a tacoma, I still love the truck but I CAN'T STAND TOYOTA. They do not give a crap about customers whatsoever. Period. Full stop. FIND ANOTHER DEALER.Hi Cameron, we are deeply disappointed by your experience at AutoNation Toyota South Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Full Service
by Jerry78749 on 08/18/2023All service functions available. All seem satisfactory except for 4 wheel alignment. They suggested a wheel alignment and it cost me a fortune and a lot of time getting all 4 wheels back into alignment by a reputable local car repair… company.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
The price was fair for a dealership and the service performed.
Slow
by Jcchorton on 08/16/2023A simple oil and lube should only take 30 minutes. EVERY time I've been there it takes at least 3 hours. I always make my appointments for the first couple of time slots right when they open. What is the point of making an appointment for a… 30 minute job if it is going to take at least 3 hours?Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Quick Oil Change
by Snailisfast7 on 08/11/2023I was pretty much in and out within 30 minutes during a busy afternoon. The service folks were friendly and were able to answers all my questions.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AC Repair
by Debster on 08/05/2023AC was not cooling and Tony Sabatino and the techs at AutoNation diagnosed and got my car cooling agin by replacing the Evaporator. Blessed to have such great service. Thank you so much!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
WORST SERVICE DEPARTMENT EVER
by Sam Ingels on 08/03/2023I couldn’t be more unhappy with how I was treated by this service department. When I called to schedule a warranty replacement I was told that my truck would be ready in 2 days tops. When I drop off the truck I am told it will actually be… ready in 5 days. When I call on the 5th day my advisor refuses to talk with me and has someone else give me the message that it won’t be ready until DAY 7! I told them this wouldn’t work and that I have been out of a car for close to a week now and I need a rental or something, so the lady promises me that my advisor will call me back shortly. Day 7 rolls around and I call again only to be put on hold for 30 minutes before ending the call. I then left a message for the manager. Soon after, my advisor calls me back apologizing and telling me that they LOST MY KEY but not to worry because I would be getting a rental soon. When I get the rental, I hop in and find it is dirty from the person that used it before me. I start driving away only to notice that it has an eighth of a tank of gas. I’m thankful for the rental so I go fill it up and go on my way. The next day I get a call that my truck is finally ready. When I show up to pick it up, it is caked in dirt from the week+ it has been sitting on the lot. Even though I dropped off my truck clean, they kept it for over a week, gave me a dirty rental with no gas, AND LOST MY KEY FOB it was too much for them to wash the truck for me. I then go and pay to get my truck washed only to find a 6 inch scratch on the drivers side of my truck. HOW COULD A SERVICE DEPARTMENT BE THIS BAD?!?! You may be thinking, “how could they make so many mistakes with just one customer?!” It is because this is THE ABSOLUTE WORST service department I have ever had the displeasure of working with. Please don’t waste your time here. They will only cause you to have more of a headache.Hi Sam, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Battery Replacement
by Daddy Rhino on 08/02/2023Dead battery fell within 3 year 36K warranty. Bought my vehicle 21 months ago at the same Toyota dealership/service center. Replaced for free no questions asked.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Not a dealership consumer, but now converted!
by Sarahalla on 07/31/2023I usually find independently owned places for service needs, and a friend recommended the dealership because of their past experiences locally. I was skeptical at first, my experience was rough in the past, and how pleasant lily surprised I… was! Scheduled for next day service, Danny was waiting for me when I arrived at my scheduled time. He explained the next steps and where to wait, answered any questions and sent me to the customer lounge. The expected service time was quicker than quoted, and they stayed in communication with me as my appointment progressed. Found and air filter that needed to be replaced, and wasn’t pushy about upgrading services or talking to me like a child. I will 100% be returning for future needs, and will share my positive experience with anyone I can.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Easygoing!
by Veronica Gonzalez on 07/26/2023Never had we had such a wonderful time in purchasing a new vehicle. Poliana, Abbi, and Henry were all excellent with getting me my new 4Runner. Glad I decided to go with AutoNation!!Hi Veronica, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025