Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Timely & Efficient
by kschulz on 03/26/2023I was on a road trip cross country and the Austin managed to get me right in for my tire rotation. Process was smooth and staff was amazing. Would definitely visit again if I’m in the area.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good experience
by Richard G on 03/26/2023With a limited supply, it’s not a great time to be car shopping. I was looking for a very specific trim package for a Toyota Tacoma. I worked with Susana Cervantes. She was diligent and persistent—finding exactly what I wanted. It was a… pleasure working with Susana. I recommend her highly.Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Service on my Scion xB on 3/23/23
by Anne Zabolio on 03/24/2023Art Gomez was my service representative. I have been helped by him for many years. I appreciate his thorough knowledge of my car, and his manner very much.Hello Anne, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Isias Fuetens
by serrat77 on 03/24/2023Can’t believe how easy Isias made this process for me, so happy I made the choice to go to Toyota this weekHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Help when I needed it!
by Lana Johnson on 03/20/2023I bought my Hybrid Highlander new at Auto Nation Toyota in 2010. I always get routine maintenance done at this dealership as needed. We were about to leave for a long trip. On Sunday , the Check Hybrid System light came on with… instructions to stop and call the service department. That wasn't going to happen on Sunday, so Monday morning I had my car at the service bay at 7:00 when they opened. My service advisor Arturo took my car back and two hours later they had checked it on the computer, the warning light had gone off and they found nothing in the log except the fact that the light had gone on. We came back from our trip today and all is well, and we were able to travel as planned because they took the time to check out my car. I will buy my next car here because the service dept is great.Hi Lana, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
bad service after I bought the vehicle
by anlawrence31 on 03/18/2023The day after I bought the vehicle I started having issues. I took it back and they told me they couldn't do any warranty work for two week. They finally let me bring the truck in five days later only to be told that I needed to go back and… get the truck to take to another dealership. I've been trying to get a hold of a manager and my salesman but neither will return my calls. I've been without a vehicle for 2 days now and need to drop off at the other dealership and they have to start the process all over again. I have not been able to enjoy the truck I bought and now will be without a vehicle for who know how long. It's been a very frustrating experience dealing with these guysHi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
Wireless charger not working
by Diegoric on 03/14/2023I showed them that the wireless charger is not working, at first they where not gonna do anything so I had to escalate the situation. Tried talking to a manager but never got a hold of one until I had to go to the dealer and talk to one.… Once I talked to a manager they sent a mechanic in the car with me so they could see it was not working. After that they refused to change the part and said they will open a case number with Toyota and for me to wait and see what Toyota says. Even though this part is covered under the warranty and it clearly is not working on a brand new truck. Has less the. 500 miles on itHello, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
How used car buying should be done, will be a return customer
by Kathryn on 03/13/2023From start to finish my experience at Auto Nation Toyota South was beyond excellent! Alfredo the Sales Manager had me picked up so I could come purchase the car I wanted and he was a man of his word in getting the car safe and road worthy… after my purchase was completed. Highly recommend this place. Kuany my Sales Associate was incredibly professional, kind, attentive and had a sense of humor too. Keep up the good work, you’re doing used car sales right! Thank you so much for helping this mom out.Hi Kathryn, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Never Again
by Kevin Fox on 03/12/20233 Days after my purchase the check engine light came on. I made an appointment and noted I would wait for my car. They said I had to leave it and wasted time off from work. I made another appointment and the guy said I could take my car to… the dealership for the make of my car. Continued to say that BMW people think they’re better than everyone else, 5 times in 1 minute. He had his ears pierced and made me feel very uncomfortable . He then made me walk into the building to write me the number of the extended warranty and told me to give it to the dealership when I make another appointment, then said BMW people think their better than everybody. . All of this could have been told to me over the phone instead of making book two appointments and missing hours of work. The engine splash guard was not attached when I fought the car and I could hear it scraping anytime I hit the brakes. The timing chain had been replaced incorrectly recently and was too tight, as the tensioner was installed incorrectly. I had my car for a week and it’s being worked on by actual professionals at BMW. The O2 sensors were bad and had to be replaced. I will never buy a car from Autonation Toyota South Austin ever again and recommend that to all my colleagues. The sales person and the final loan officer who worked with me were great.Hi Kevin, we are disappointed by your experience at AutoNation Toyota South Austin. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Bought new 2023 SUV - Corolla Cross
by DCWilson on 03/09/2023I had a very easy, smooth buying experience. I appreciated Amiel-excellent salesman, Laura-Business Office and Rafael Valdes-General Manager. All the staff in this building were extremely kind and cheerful. I love this place, and will be… a forever customer.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
First Service
by Vignesh on 03/09/2023The first service was done awesome and on time.Hi Vignesh, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil Changes shouldn't take 2.5 hours....NEVER
by Iamtrying on 03/07/2023Love the dealer, love the car, hate the service. Everyone seemed cranky on a Friday morning. When the guy finally came to my car (and that took a while) he was so unhurried. It was a struggle to not say something but I did keep it all to… myself and tried to smile. Maybe that's why my ulcer is acting up? What's the point of having an appointment if it still takes 2.5 hours for an oil change? I can't be the only person who feels this way!! Please get together and review this process. It's enough to drive someone mad!!Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
March 2 2023 visit to my Auto Nation Toyota dealer service department.
by Richard on 03/05/2023It was an average experience. No pre-work cost estimate was provide. Estimates of time of completion were repeatedly not met.Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
A very frustrating experience
by Tyler 123 on 03/03/2023A very frustrating experience. They took twice as long as I was originally told, and I ended up wasting nearly my entire day sitting in the lobby waiting for my vehicle for what was at most 30 minutes total work time for their mechanic (I… used to work as a mechanic and know how much time things take). When I scheduled the appointment I was told it would take 2-3 hours, and I said I would wait there while the work was done. I arrived at the scheduled time, 9 a.m., and it was immediately apparent that they seemed to have scheduled everyone to arrive at the same time. There were about 20 other cars being dropped off when I arrived, and I counted 39 people sitting in the lobby waiting area. By 10am barely anyone was dropping cars off. And by the time I got by car back, just before 2:30 p.m., after nearly 5.5 hours waiting, there were only a handful of people left in the waiting area. The last time I went out to check on my car, where they'd temporarily parked it, it was still sitting there around 1 p.m. So the entire first 4 hours that I was waiting, my car was sitting parked not being worked on. What is the point of scheduling an appointment for customers at a specific time in the morning if you're not even going to start working on their car until hours later? You cause a massive inconvenience to customers trying to plan their day if you mislead them about the time it will take. On a side note, the customer service advisor that actually took my keys told me it would really be 3-4 hours, not the 2-3 I was originally told on the phone when I scheduled. And it still ended up taking 5.5 hours. If I'd known that ahead of time, I would have planned my day completely differently. Also the actual work I needed done was a simple oil change and tire rotation (something that takes a mechanic 30 minutes at most) and for them to check at a rear seat release lever that had stopped working. Which they didn't have the necessary part for so no work was done on it that day and I'll have to come back again when the part arrives. They didn't even check the tire pressure when they rotated my tires, and 2 of them were 5 psi low (I know this because I check my tire pressure regularly, and intentionally keep my rear tires at a lower pressure, which they swapped to the front and never checked to put up to the recommended 36psi) And the service advisor never phoned or texted or came out to the waiting area to give me an update even after 4 hours had passed, well past the original estimate, and I had to go check with him for an update, where he merely said he'd check on it, and then more than an hour passed before the work was actually completed.Tyler, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (512) 518-6900 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Excellent Service
by Sandi.E on 03/01/2023I took my Tundra in for routine service. As usual, AutoNation Toyota took great care of me. Jared Jones is the best! In and out, no problemHello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great customer Service
by Impressive on 02/26/2023I have been having my 2015 Prius serviced at Auto Nation since I moved to Austin over 3 years ago. The customer service is by far the best. Friendly helpful service advisors and a very inviting waiting room should you want to wait at the… dealership while your car is being serviced,Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
New 2023 RAV4 XLE
by Munira Ali on 02/24/2023Great customer service. Give answers of every questions related to Vehicle, sale and Finance. I recommend every one to buy a vehicle from Auto Nation South Austin.Hi Munira, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Kudos to Eric
by Ggannawa on 02/24/2023Eric gave us exactly what we needed for our Rav 4. He was courteous and professional.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
I used to like bringing my car here
by Disappointed on 02/19/2023The last few times I've brought my car in with an appointment to have work done, I've sat in the waiting area for 2 hours only to have them come out and tell me they don't have the parts to do the job so I will have to reschedule. Then I… wait about another hour while they put my car back together with original parts so I can leave. Then I had to come back again and waist several more hours of my time while they actually did the work. Appointments don't seem to mean much either. You show up on time or early and it still takes hours to get a 30 minute job done. I've come in without an appointment and service time was about the same as it is with an appointment.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Tundra Service
by George M on 02/19/2023I had a pleasant experience dealing with service department at Autonation South Austin. They did everything they said they would do without a hassle.Hi George, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good but took a long LONG time
by roflmom on 02/18/2023I arrived at 7AM and was told my assigned service advisor was running late and another would help me. There were only 3 other customers in the waiting room so I thought it would probably be pretty fast. I'm used to being there an hour or… two hours tops. There was no feedback and there were no updates. After going inside to wait, the service advisor visited me one time to make recommendations and get approval and there were no other updates offered during the SIX HOUR visit. I left at 1:00 PM, when I went looking for the service advisor. My car was suddenly ready immediately.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (512) 518-6900 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025