Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
by Jason Trumpler on 03/28/2025I had a great experience when I purchased my GLE 350 almost three years ago (after the local Lexus dealership sold the car I pre-ordered out from under me during the Covid supply chain crisis). I would be remiss if I did not update my… review and comment about a recent experience with the service department (March 2025), particularly after negative dealings with another Mercedes dealership. Eddie explained everything clearly. He did not try to sneak in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in great working order. I could not be happier with my experience. Thank you, Eddie and the service team!All they care about is to respond to a survey
by Patrick Brooks on 08/30/2024updated 09/06/2024I had a very disappointing experience with this car service center. From the start, it was clear that their primary focus was not on fixing my vehicle or providing quality service, but rather on obtaining a positive survey response. I felt… constantly pressured and even attacked by the relentless requests for survey feedback, all while my actual concerns went unresolved. Their customer service was poor, and I felt like just another number rather than a valued customer. Despite repeatedly reaching out with my issues, I received little to no effort to address them. Instead, my interactions were dominated by survey requests, making it clear that their priority is their ratings, not their customers. I would never recommend this place to anyone. If you’re looking for genuine service and a company that stands behind their work, look elsewhere. This was an extremely frustrating experience, and I won’t be returning.Patrick, thank you for sharing this feedback with us. We are passionate about delivering stellar products and services to each client, so we're saddened to learn that this is the impression you were left with. Your satisfaction is important to us and I would appreciate the opportunity to gain a better understanding of your concerns so we may work towards a resolution. I attempted to contact you via phone but reached your voicemail. Please feel free to give me a call back at your earliest convenience, or email me at Jesse.Ruiz@mbofaustin.com. Thank you again and I look forward to hearing back from you soon. - Jesse Ruiz, Service Manager
Very Poor Service
by TJ Lewis on 05/23/2023This dealership is "not able to keep up the volume", my service advisors words. My story, I called in March because my car said it was due for service, when I called they said "they forgot to reset the car on Nov visit, please call back… when I have 80K on the car". (no problem) A month later my engine light came on, I made an appointment which was a week out. (no problem) I called before my appointment to see if I should wait for the car or arrange for a ride home. I was told it could be up to 2 weeks before the car would even be looked at!! (PROBLEM). I'd waited a week for this appointment and said I'd wait another week, but couldn't do without my car 2 weeks just for the diagnosis! He said I'd have to leave it, because they just don't know when an opening might appear and they could slip it in. (still a problem). I called the service manager Jessie and left 2 messages, but no return call. I called Georgetown Mercedes and they gave me an appointment 10 days out no problem. My service advisor actually said they can't find people to work and they can't handle what they have going on! I've used them for several years with no problem and never leave reviews...but be warned if you live in central and need to depend on this dealer for service you're in trouble. Sadly, I'll be driving to Georgetown from now on!TJ, thank you for your review. Our team is passionate about delivering impeccable experiences to each guest that walks through our door, so it’s saddening to see this feedback. I would greatly appreciate the opportunity to speak with you more about your experience and gain a better understanding of where we went wrong. I’ve made a few attempts to reach you and invite you to contact me back at Nick.Opinker@mbofaustin.com as soon as your schedule permits. Thank you again and I look forward to connecting with you soon. - Nick Opinker, Service Director
Tire service
by Henry Bell on 11/15/2022I had a flat tire over the weekend and went to a nearby business that could not help me. So, I had my vehicle towed to Mercedes-Benz of Austin. They had my GLA up and running on Monday morning and let me know the status along the way. Even… though it was just a tire issue, they cleaned up my vehicle! The experience was fantastic, and everyone I encountered when picking up my car was exceptionally courteous and helpful. I would recommend them anytime, to anyone!Henry, we are flattered by your words of encouragement and support! Thanks so much for taking a moment to let us know how great your service experience went. It was a joy serving you, and it makes us smile knowing that you feel 100% satisfied with the services provided by our team. We cannot wait to have the opportunity to assist you again in the future! :) - The Team at Mercedes-Benz of Austin
Very easy salesperson until we got to finance!
by Jaime Roberto Elizalde on 11/02/2022Went to dealership knowing what used vehicle i wanted already so that was easy. Made my offer and gave my terms. Was told they could match the offer of my lender so i went with their lender. when signing they did the switch and tried to… give me higher rate thinking i wouldn't catch it. Pulled out the calculator made finance guy go step by step and showed him the written offer i was given. He tried to use fancy terms that even i had not heard being i am in real estate and finance but in the end made them honor their rate on paper i was given. Sucked that it was suppose to be done when i got there and i just sign, but 2 hrs later i finally got my carJaime, thank you for sharing your feedback with us. After gathering some information about this, it appears as though there was a bit of miscommunication that resulted in us not seeing eye-to-eye when you initially stepped into finance. Please know that transparency is something we value here and we sincerely apologize for any inconveniences caused by the miscommunication. We were able to move past this fairly quickly and our records show that your time in the finance office did not exceed 32 minutes. That being said, we're a bit confused by the two-hour timeframe in your review. When you have a moment, I would appreciate the opportunity to discuss this more with you and see if there is anything else I can assist with. Please contact me directly at Matt.Juron@mbofaustin.com and I will be happy to help. Thank you again and I look forward to your email. - Matt Juron, Finance Director
Owner
by David Poelzl on 10/27/2022Service was great, Wade was great, communicated with me the whole time my car was being worked on.This is exactly the kind of experience we strive to provide! Thanks so much for taking a moment to leave these words of encouragement and praise for Wade. He is awesome and we will be sure to share this positive review with him. We cannot wait to see you again in the future! :) - The Team at Mercedes-Benz of Austin
Great Service when I really needed it
by Jaime Elizalde on 10/13/2022Recently took in 2 of our Mercedes to Jorge. While the first one was scheduled and we had to wake a couple of weeks so that we got a loaner, the work was done and all was good. The second car was an emergency. Had 2 flats and was leaving… to dallas that night. Had my car towed to Jorge and he got it in asap. Had tires, a new rim, and all my service done within days with no appointment. Came to pick up the car and it was ready, washed and all the staff was super friendly and helpful. I have not used Mercedes of Austin for some time as the service was bad for a long time but now they have really changed and will continue to work with Jorge.Jaime, we're happy that Jorge was able to assist you with your service needs in a timely manner! He is a true asset to this team, and we will be sure to pass your supportive message along to him. Thank you for giving us the opportunity to serve you, and please let us know if there is anything we can help with down the road! :) - The Team at Mercedes-Benz of Austin
Good service
by Monica Castillo on 10/02/2022Eddie Aguilar went above & beyond. I took my car because it had a nail in it & was able to get a new tire but he also mentioned that my car had the wrong size tires which im glad he told me because i would have never know. Safety is my #1… priority especially driving with my son.Monica, we are smiling from ear to ear reading this wonderful review you have left for Eddie! The pleasure was all ours to assist you and we greatly appreciate you choosing us. If there is anything we can to to help in the future, we are just a phone call away! Thank you so much and take care! :) - The Team at Mercedes-Benz of Austin
recall completed
by johnisfree on 09/11/2022had a recall on my e350. the service was great. very professional. I would have liked a loaner car to try out a new model but instead was offered a uber ride while my car was being inspected. I also noticed that my car had some areas… cleaned when picking it up, nice touch of service for a recall.Thank you for choosing us to assist you with your e350's servicing needs! It's great to see that our team accommodated you with a complimentary Uber ride to make up for our shortage of loaner vehicles. We appreciate your support and hope to have the opportunity to work with you again in the future! :) - The Team at Mercedes-Benz of Austin
Service
by Eddie A on 08/12/2022Many years have come and gone however my contact remains the same Eddie A , Excellent customer service, Eddie continue to exhibit the highest level of customer service and support. Hat’s off to Ed 😎We are thankful to see these words of encouragement, praise, and support for Eddie! He is a top-notch employee and such a joy to have on this team. We're lucky to have amazing clients like you and hope to see you again in the future! Thank you so much! :) - The Team at Mercedes-Benz of Austin
Eddie A has always been a great resource and world of information at Austin Mercedes, hat’s off champ,,he also knows I avoid surveys, So this one for you Ed
Excellent Service
by Marisa on 08/11/2022From the moment I arrived to the end they keep me informed with updates , very profesionalMarisa, we're overjoyed to see that your visit was nothing short of perfection and that you left feeling 100% satisfied! We appreciate the supportive review and we hope you will be back to see us again in the future. Thanks a million! :) - The Team at Mercedes-Benz of Austin
Replace driver seat cover
by Replace driver seat cover on 08/11/2022Repair was done satisfactorily-on time and as promised. We had to wait for the factory to send proper replacement, but service was great.It's wonderful to see that your service experience was nothing short of perfection! Thank you for providing us with the opportunity to serve you. It was a joy and we hope you will let us know if there is anything you need down the road! :) - The Team at Mercedes-Benz of Austin
Great Sales/Finance Staff
by AWW on 07/28/2022Great purchasing experience again-love my sales agent-Anni-and Scott in the Finance Dept. explained everything thoroughly and was great to work with!AWW, thank you for giving us the opportunity to provide an excellent sales experience to you! Anni and Scott are top-notch, and we will be sure to pass this kindhearted message along to them. If there is anything you need assistance with in the future, please do not hesitate to give us a call. Thank you again, and congratulations on your sweet new ride! :) - The Team at Mercedes-Benz of Austin
MB of Austin
by Vic Garadi on 07/19/2022Great service experience at MB of Austin. Danny my service advisor was wonderful and very efficient. Arranged for my Uber ride back forth from home.Vic, thank you for taking a moment to come on here and share some positive feedback for Danny! We're so happy that he was able to deliver a stellar service experience and help you get set up with an Uber ride back home. If there is anything you need assistance with in the future, we've got your back! Thanks again. :) - The Team at Mercedes-Benz of Austin
Nice deal on prepaid service
by Maverick2000 on 07/11/2022Service rep offered me a prepaid extended service plan for 2 service intervals (current plus next one) - without me even asking - that was cheaper than cost alone of service I had brought my vehicle in for. Couldn't say no.Maverick, thank you for the positive message! We work extremely hard to deliver flawless experiences to each guest, so it makes us proud to see that our service team did just that. If there is anything we can help with in the future, please let us know. Have a great day! :) -The Team at Mercedes-Benz of Austin
Joyner 70k
by Steven Joyner on 07/08/2022Great overall experience, as usual!Steven, that is amazing to hear! Thank you for taking a moment to leave this compliment for our team, and for supporting us time and time again. We appreciate it so much! :) - The Team at Mercedes-Benz of Austin
Excellent
by Excellent on 06/23/2022ALL GOOD. DELIGHTED WITH EXCELLENT SERVICEThank you so much for letting us know how your experience went! It makes us very happy to see that you enjoyed everything and that our team was able to exceed your expectations. We are always here for you, so please do not hesitate to reach out if anything comes up in the future! :) - The Team at Mercedes-Benz of Austin
Efficient
by Roberto Rodriguez on 06/23/2022Very satisfied got in and out, when I went to pick up my car everything was ready just had to sign and get keysRoberto, we love seeing reviews like this! Thank you for giving us the opportunity to assist you in finding a great new vehicle. Congratulations, and please let us know if there is anything we can do to assist down the road! :) - The Team at Mercedes-Benz of Austin
Excellent regular maintenance service
by GKLott on 06/21/2022Braydon is a superb service representative. His communications on the process was exactly what you expect from MB. Overall, the process from check-in to drive-away was smooth. We feel good about Austin MB service department, and we will… return.GKLott, we are beaming with joy reading this generous feedback for Brayden! We'll make sure your kind sentiments are passed along to him. Thank you so much for choosing us to assist you with your vehicle's servicing needs, it means so much to be your favorite! :) - The Team at Mercedes-Benz of Austin
Great service
by Grant P on 06/01/2022updated 06/06/2022Great service. Great team. Great communication. Great work. Highly recommend.Grant, we are constantly hard at work to leave every client with an amazing impression like this. Thank you so much for coming to see us! If there is anything you need in the future, we're just a phone call away. :) - The Team at Mercedes-Benz of Austin
Outstanding five star service!
by Dillon Is The BEST on 05/19/2022My husband and I purchased a beautiful Mercedes after searching for multiple days and looking at different dealerships we drove from San Antonio to Austin and we are so happy that we did! Dillon was a wonderful sales person he took his time… with us and ensured that we found exactly what we wanted. The icing on the cake was that we weren’t able to take the car home same day so he drove it halfway and met us in new Braunfels to deliver the car the next morning! Now that is impeccable service! If you’re looking for a new car we highly recommend Mercedes of Austin and ask for Dillon!!WOW! Thank you so much for leaving this wonderful feedback for Dillon! It makes us so incredibly proud to see that we earned 5 stars from you, and we're thankful that you chose us to assist you in finding the perfect vehicle. Congratulations, and happy cruising! :) The Team at Mercedes-Benz of Austin
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025