Customer Reviews of Town North Nissan
Review type:
Sales
Great service with even better turnaround time
by Louie B on 05/26/2022Get with Jace and he will get you setup for success!!Thank you for your kind words for Jace, we appreciate it!
Bad service
by Unhappy customer on 05/25/2022I had a routine service performed this is the second time I had to drive back in ,the manager did top my gas off for the inconvenience however he didn't give me the free oil change he promised from the last routine Services I had done… they lost my tire locks and my lug nuts fell off in my driveway he said my next 2 oil changes I wouldn't have to pay he did not keep his wordThank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Phill Auguste General Manager 512.451.7411
Service shenanigans
by S Reyes on 05/23/2022I have purchased 4 from vehicles fron Town North. My experience with the Service team has always been exceptional. Thank you for always being fast friendly and professional.Thank you for being such a loyal customer! We are thrilled to hear that you always have a pleasant experience with us! We thank you for your business and look forward to seeing you again.
Easy to schedule, knowledgeable staff
by Lora on 05/23/2022Online scheduling makes maintenance at Town North Nissan effortless. They always do good work and keep you abreast of any upcoming maintenance or recalls.Thank you Lora for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Steve Rocks!
by Miguel A Ceballos on 05/21/2022Awesome job and attitude as always!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Oil change and service
by PF Driver on 05/21/2022The service person was up front from the start. I got what I needed.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Incompetent and overpriced, with bad communication
by Jordan on 05/19/2022Honestly pretty much exactly what you should expect from “service” at a car dealership. They can’t do literally the simplest thing without charging an arm and a leg for something else. They will even actually claim they’ve not heard of the… thing you’re asking for, and it’s a different (much more expensive) issue. Avoid at all costs, two thumbs down.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Phill Auguste General Manager pauguste@townnorthnissan.com
Timely
by Walt on 05/19/2022Used an email coupon on oil change and tire rotation. Also needed air filter change. Took about an hour. Very satisfied.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
A+ Service Every Time!
by Roy R on 05/19/2022I would highly recommend Town North for all your service needs. They have the most attentive staff with fair prices.Jose G delivers on a great experience every time.ThanksThank you for your kind words! We are thrilled that you had a pleasant service visit!
Could have been upfront the start
by NSwain on 05/17/2022They were so nice at first. Then when it came time to tell me what was wrong with my car, at first it was only a few things. Then on the day I was to pick up my car, they txt me not call me but txt me and tell me that they want another $700… to fix something that supposedly just came up in their "4point inspection". I guess they're inspection is not what they say it is if it didn't show up the first time, as soon as I left there I took it to another shop and got what they said needed to be fixed for half of what they said it would cost plus this place gave me a warranty.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Phill Auguste General Manager 512.451.7411
Oil change service
by Chuck Hall on 05/17/2022My service advisor Jace May got my Nissan rogue in for service and out very quickly. Thank youThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Great service
by Very satisfied customer on 05/17/2022My service tech, Jace May was ready for appt. Wait time was minimal and reasonable in comfort. Smoother drive after service. In summary service was fast, efficient pleasant and very affordable.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Stars
by Me on 05/17/2022Overall friendly, helpful, and willing to work with you.Thank you for your kind words! We look forward to your business with us again!
Buy out leased vehicle.
by Adela Hiller on 05/17/2022My salesperson (Michael Al Rafati) was awesome. He thoroughly explained my options when turning in my leased vehicle. I chose to go with buying it and he walked me through and stayed with me through each step.Adela, we are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Same day appointment, luxury experience
by Pbrt on 05/16/2022Excellent service, Amy was professional and exceptional.Thank you for your kind words! We look forward to your business with us again!
Great Experience
by Dini on 05/14/2022Very reliable. Has always done a great job. Will keep you comfortable while you wait.Happy customer
by Lillie k on 05/16/2022Everyone greeted me. Told me were a little behind but they got my car out in less time than said it would be ready. Didn’t realize that they tell you through text msg your car is ready. Also, tv was broken. Other than that all was goodThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Tim was my salesman he was awsome he took very good care of me Thanks Tim
by Tim Gilmore on 05/14/2022Everyone was very professional polite nice hard working Gentlemens I like that Mens keep up the good work.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Good Sales Experience
by PJ Galban on 05/14/2022I came in for a pre-owned vehicle and Melisa helped me find what I was looking for. She is a great listener and very patient. Her bubbly personality made it a better car buying experience than I've had in the past. The whole team was super… attentive.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Amy is amazing!
by Rose Banks on 05/13/2022I came in for an oil change and had an amazing experience with my service advisor Amy! Amy not only provided me with the service I needed but she also brought to my attention the importance of getting my brake fluid flushed every 20,000… miles. I enjoyed her interaction with the other customers and look forward to taking my car back!Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Amazing service crew
by Candy on 05/12/2022Everyone is very nice and the work is done correctly and in a timely manner. I almost always have Jose greeting me and writing up my service order...he's the best in my opinion. I wouldn't take my var any where else. Thank youThank you Candy for your kind words! We look forward to your business with us again!
Town North Nissan invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Nissan cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Nissan dealers.
ESPAÑOL
Town North Nissan le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 05/29/2024