Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Awarded 2022
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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343 reviews
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Dustin’s the best!
by Addie on 04/09/2025After waiting for a spot, Dustin texted me and let me know there was an opening for service. He had my truck in and out within 24 hours. Awesome service!Poor Service and Ongoing Issues – Avoid This Shop!
by Philip on 11/24/2024updated 12/03/2024I had a very disappointing experience with Lithia Ram’s service department. I originally brought my truck in to replace two dead batteries. Upon picking it up, I noticed flickering issues with the dash cluster and steering wheel. When I… called to report the problem, I was told this was normal and that the truck needed a few days to fully “charge.” However, after a week, the flickering persisted, and the truck wouldn’t start at all. When I brought the truck back, I was told the problem was caused by a rodent issue damaging the wiring. This was confusing because I had no such issues before bringing my truck to Lithia. I reluctantly paid for the wiring repairs, but upon picking the vehicle up, I noticed the same issues were still occurring. Due to the employee handling my case being unavailable, I had to wait even longer to get the problem addressed. This entire process has been frustrating and expensive, and the quality of service has been unacceptable. I now continue to experience wiring issues despite them supposedly being fixed. Based on my experience, I cannot recommend this repair shop and strongly advise others to seek service elsewhere. Rating: 1/5Poor Service and Ongoing Issues – Avoid This Shop!
by Philip on 11/24/2024I had a very disappointing experience with Lithia Ram’s service department. I originally brought my truck in to replace two dead batteries. Upon picking it up, I noticed flickering issues with the dash cluster and steering wheel. When I… called to report the problem, I was told this was normal and that the truck needed a few days to fully “charge.” However, after a week, the flickering persisted, and the truck wouldn’t start at all. When I brought the truck back, I was told the problem was caused by a rodent issue damaging the wiring. This was confusing because I had no such issues before bringing my truck to Lithia. I reluctantly paid for the wiring repairs, but upon picking the vehicle up, I noticed the same issues were still occurring. Due to the employee handling my case being unavailable, I had to wait even longer to get the problem addressed. This entire process has been frustrating and expensive, and the quality of service has been unacceptable. I now continue to experience wiring issues despite them supposedly being fixed. Based on my experience, I cannot recommend this repair shop and strongly advise others to seek service elsewhere. Rating: 1/5Never go here
by Josh vent on 11/03/2023I am very disappointed with this service department at litha jeep dodge. My 2020 jeep has been in their shop for over a month now and still there. I called every day after the allotted time of 2 days that I was told we should hear from them… just for a diagnostic. Day after day I was told that the person that is my service advisor would call me back. For a week I heard nothing about my jeep. When the service advisor did call me back she stated that they are just waiting on parts that I NEVER approved to be changed. Then she stated that it was going to be covered for warranty work. I do understand about the uaw strike happen during this time. But during the conversation with the service advisor she stated that they were getting the parts from another dealership. That obviously didn't happen and was not told anything about the change. we also asked for a loaner vehicle and was told that we are on some kind of list. Then my wife ask again and was told that they don't have anymore. I had to take off the entire time from work because we are only working with one vehicle. And as a disabled veteran i have lots of appointments that i also had to miss. My wife being a teacher it is more important for her to go to work. I have lost lots of money thanks to this and missed appointments that takes months to get. AFTER THIS I WILL NOT TAKE ANY OF MY JEEPS TO BE LOOKED AT AGAIN THERE. ALSO ON TOP OF THIS I WILL NO LONGER GIVE THIS PLACE ANY OF MY BUSINESS THAT INCLUDES BUY ANY MORE VEHICLES EITHER. I WILL ALSO RELAY ALL OF THIS TO THE JEEP COMMUNITY AND SEE HOW MANY OF THEM COME AFTER THAT. FROM THIS POINT FORWARD I GO WAY THE HELL OUT OF MY WAY TO GO SOMEWHERE ELSE LIKE AUSTIN, HOUSTON, AND EVEN FURTHER.Dishonest
by Jon on 09/01/2023They will not keep you updated and make you wait months with no calls.RL
by Rigo Lopez on 01/02/2023They changed my vehicle’s oil and Filter w/o an appt. I just showed up at 730 am and they got it taken care at an excellent price. Thank you.Quick Service
by DWZ on 12/12/2022Service tech was pleasant and friendly. He dealt with my vehicle quickly and got everything done without hesitation.Thank you so much for your kind review! We appreciate your business and look forward to the next time we can help you. Thanks again, have a great day!
Typical oil change service
by Mike P on 08/05/2022The service was good and they were nice except my wife asked for a tire rotation. I could tell it wasn’t done. The lug nuts still had a film dirt and road grime on them. I didn’t think we would need to ask anyway for rotation since we have… a service plan when we bought the Jeep. But oh well.Sorry to hear that something might have been overlooked during your service, we hope to get the chance to try again soon. We appreciate your business and hope to be able to help you next time.
Thanks Riz
by CRuff on 07/16/2022They always take care of my maintenance needs and always make it right.Thanks so much for the kind words, we appreciate your business and look forward to helping you again soon!
Top for trade
by Js on 06/18/2022They give you top for your trade and help you with financing, way better than dealers cross highwayWe appreciate your kind feedback! We look forward to being able to help you again soon. Have a great day!
2500 service
by Mike on 06/03/2022Always friendly in the service department.Good job
by William Donaho on 06/02/2022The service is the best I ever had,but expect the wait to be kinda long,they are very busyLong Wait for Nothing
by Ame on 05/14/2022Please know that if they tell you “sure we can get to it in a couple of hours…” this is far far from the truth. The woman we spoke with had no clue what the actual service department can/can’t do. Sad for them.No hassle sale
by George Bales on 05/02/2022Breann assisted me with the best car purchase I've had. The communication was exactly how I wanted to be treated!Recall
by CMK74 on 04/27/2022Very busy be sure to make an appointmentQuick and easy
by Clay R on 04/11/2022I was in and out in about 30 minutes for my oil change. Fastest ever. Riz is always great and helpful but the whole team seemed to be on their game.Full synthetic oil change
by BigAlg on 04/01/2022Mr. Garza did a great job, in and out in less than 45 minutes....Thank you so much! We appreciate your kind review of Lithia Chrysler Jeep Dodge Ram of Bryan College Station and hope you will visit again soon!
Oil change
by Rigo Lopez on 03/26/2022Took truck in for oil change and they got it done in no time. And it was for less than I was quoted for.Thanks a bunch for your kind review, Rigo. It's reviews like this that make us at Lithia Chrysler Jeep Dodge Ram of Bryan College Station excited to come into work every day.
Very pleased!!
by CSV on 03/16/2022I’m very pleased with the deal I got on my new 2022 Ram 1500 they gave me a good deal on my trade in and the salesman Rick Vernon was wonderful very professional!! I will be a return customer!!Bad service
by David on 02/01/2022They take too long for an oil service.Keep it up.
by big O on 02/01/2022Any time your vehicle is broke down it is an emergency, and that is what I had. They had be repaired and out, quicker than was first estimated. Who does that? Keep it up and you will enjoy more, and a happier, Customers.Thank you for your five star review. The Lithia Chrysler Jeep Dodge Ram of Bryan College Station team is delighted we could serve you so well.
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About our dealership
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
What sets us apart
2019, 2020, 2021 Dealer Rater Consumer Satisfaction Award
2019 & 2020 DealerRater Dealer Of The Year
#1 Ram, Jeep, Dodge dealer in the Brazos Valley
2020 Carfax Top-Rated Dealer
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Josh, the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Rizwan Ahmad - rahmad@lithia.com
by Lithia Chrysler Jeep Dodge of Bryan College Station on 11/07/2023