Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Awarded 2022
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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343 reviews
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Worst experience I have had at a dealership
by Mr_Smith on 03/12/2017These guys did not follow through with what they said they would do. They quoted me a price one day and then tried to go up on the price after I sat down and began the process of buying the vehicle. They tried to sneak in additional upgrade… fees that were not agreed upon the day before. They treated me very disrespectfully and when I drew attention to what they were doing they got really angry and became very hard nosed. I walked out because they were not very honest and that treated me horribly.Excellent Service!
by katiestone on 07/06/2016My husband and I just bought a new Dodge Journey this past weekend. Jay Guerra was our salesman and he was excellent! He did everything he could to get us into the car that we wanted. We went in looking for a used car we saw online. We… tried the numbers many different ways, and it didn't look like we were able to make it work with where we wanted to be price wise. My husband suggested looking at new and I thought he was crazy! We ended up getting the NEW car for less than the used car we looked at originally! They were able to get us several instant rebates and adjusted the totals on our trades to get us where we wanted to be. We never once felt pressured in ANY way and they even told us to sleep on it and make sure that's what we were going to be happy with, that they didn't want us to make an impulse decision and wish we had gone with something else later. That was the Last day of the month AND the last day of the quarter and I'm sure they had quite a few goals they had to meet, but it gave us peace of mind to know we weren't being pressured to make a decision right then and we couldn't be happier with our purchase! Jay went ABOVE AND BEYOND!!Shade tree at best
by tuesdaesdad on 02/15/2016On 09/28/2015 I brought my wife's 2010 Jeep Liberty (68,000 miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider Sunroof. After 3 days, the service writer notified us of the frame rail being broken and… needing replacement. My vehicle was resubmitted to the dealership along with all warranty information on 09/30/2015. The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concern. However, 41 days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick up. I explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015). My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer know. After apologies, we got the vehicle back a day later, but in horrible shape. The headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missing. Worst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof. The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing components. Highly upset, we left still optimistic the dealership would make the corrections. Two days later on a Monday in 5 o'clock traffic, my wife and 2 yr old son are on Texas ave when the Jeep shutters and completely dies. Frantic, my wife calls me where I have to leave work to help. Upon arrival, I find the vehicle without power. I open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminal. After reattaching the cable and removing the molding from the motor, they were able to get home. I met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had provided. After apologizing more, I was told my vehicle would be taken care of. 2 weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy Alexander. Mr Alexander was shown the vehicle and his service department's work. He assured me the vehicle would be repaired. My vehicle arrived back at the dealership on 12/07/2015.....40 days later, we are notified that the vehicle is ready. The dealership cleaned the seats, and painted the rusted seat brackets. A new headliner was installed but very poorly. Once again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back on. The drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something. Once again, I took the vehicle BACK up to the dealership and spoke with Coy Alexander and Kalin Dupper, the Service Manager. Unsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts. I will no longer leave my vehicle, or any vehicle for that matter, in their care. In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of 86 days (not including the 3 day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrived. The blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness. Lynwood E Summerlin Jr. 16yr Disabled Combat VeteranSam Moore is worthy of your business!
by musicmason on 12/01/2015From the moment we arrived until we took delivery of our truck, Sam went above and beyond to make sure we got exactly what we wanted. He was professional yet personal and was always more than happy to grab another set of keys and embark on… yet another test drive. The level of respect and trust from Sam and the management/finance office through the whole trade-in and buying process made it clear to us that we would not even think of going anywhere else at the time, and for our future purchases. We've never recommended a salesmen and dealership as much as we do now. Thank you very much Sam and the rest of the staff at Lithia Chrysler Dodge Jeep of Bryan. Keep up the exemplary work! Christian & Jo Ann ScottNo complaints whatsoever
by tjdrake on 01/11/2015Enjoyed my visit to Lithia very much, I dealt with Arthur Murray for the most part. His whole attitude kept me in high optimistic that I would get the exact vehicle I wanted within a price range I could afford! I will refer everyone I know… not only to Lithia, but to Arthur as well!!Not recommended
by ceo7 on 03/27/2013updated 04/25/2025Pushy , sales person very unprofessional not very honest and finance person makes it worse by adding additional cost of purchase . Eventually you get commitment for wrong car .Hello, We are sorry your sales experience was not up to your expectations. We strive to provide our customers with an excellent sales experience in finding the vehicles of their choice. I would welcome the opportunity to speak with you directly regarding your concerns. I can be reached at 979-774-8111. I look forward to speaking with you. Sincerely, Tim Caffey, General Manager
Car fixed under 60 day warranty
by gecko64 on 09/18/2013updated 04/25/2025Jody came back and is being very helpful .Hello gecko64, Thank you for your patience and feedback, both are greatly appreciated. We strive to provide great customer service and input such as yours is invaluable in our ongoing efforts to improve our processes and service. Best wishes, Timothy Caffey, General Manager.
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About our dealership
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
What sets us apart
2019, 2020, 2021 Dealer Rater Consumer Satisfaction Award
2019 & 2020 DealerRater Dealer Of The Year
#1 Ram, Jeep, Dodge dealer in the Brazos Valley
2020 Carfax Top-Rated Dealer
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Hello, We are sorry your sales experience was not up to your expectations. We strive to provide our customers with an excellent sales experience in finding the vehicles of their choice. I would welcome the opportunity to speak with you directly regarding your concerns. I can be reached at 979-774-8111. I look forward to speaking with you. Sincerely, Tim Caffey, General Manager
by bryancjd on 03/27/2013