Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
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343 reviews
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Slow service
by Brian on 08/06/2021Bought my vehicle from dealership few months ago and service was awesome. Went in for my oil change and service advisor was very short and indifferent on the fact that they were so short staffed and wait was so long and had to come back in… a week. Came back to drop other vehicle and turned In this vehicle with Shelby and she was so nice and really seemed to be concerned that we were taken care of. When we came back she remembered who we were right away and grabbed our paperwork. I did have to wait 3 hours from appt time just for an oil change. I understand staffing issues due to covid but those that are working can be nicer and Shelby was only one I. Service department that seemed to care.Oil Change & Maintenance
by Cam on 08/05/2021Called the dealership and spoke to a female and asked for a specific service advisor. She took my message and I didn’t get a call back the next 2 days. I called back & spoke to David Hall. I explained to him that I called and left a message… and never heard back. He apologized and said let me see when I can get you in here. I told him I was taking vacation the week of August 1 & would like to come that week, he accommodated the request for Wednesday, August 4, 2021. Arrived on appt day and was met by Riz, Tyhrone (he remembered me from previous visits which was very welcoming) and David. David checked me in while, Tyhrone was asking about my vehicle and how it was running and how I was doing. I asked David about the Car Fox reminders I keep getting and if this something Lithia can look into as far as my “scheduled maintenance”; David said those are just reminded, and yes I can see what needs to be done. In a nutshell, he recommended I get spark plugs, oil change and air filter. I opted to not do the air filter because the cost of $40 for the air filter was outrageous. $299.09 later, I’m out the door in 90 minutes. Like a gentleman, David walked me outside to my car and I asked if he could be my service advisor since my other favorite Alejandro is no longer there. Alejandro was top notch with service and care with me and “Jared - 2015 Jeep Patriot”. David said anyone can help you in the service area, i said ok great then I hope you and Tyhrone are available when I come back. I left the dealership and noticed the window sticker was not changed; I rely on the sticker as a reminder for oil changes. I contacted Tyhrone and he said I can bring the vehicle back and they would put a new sticker on the window. I hope Tyhrone and David or both there when I return. Also, Shelby was very friendly and it was great to see a female working the service area. As long as Lithia service team is honest with me about my vehicle, I have no problem coming back. P.S. Customers should be able to use more than one offer from Mopar. That saves money! Cam Owner of “2015 Jared Jeep Patriot”Oil change for new van
by Dale Suel on 08/04/2021Prompt CourteousOut of town traveler. Repair done in 1/2 day.
by Thomas on 08/04/2021Well done and accommodating.Great and speedy service
by Lorenzo Cano on 08/03/2021They completed the oil change for diesel 2500 in less than an hour.Awesome !!!
by Mr Preston on 08/03/2021Rizwan is the most honest, professional and intelligent service advisor I ever met. He's a master at diagnosing issues with your automobile. He never attempts to sell you a part or service you do not need.Fast, friendly, delivered exactly as promised
by Dan Moran on 08/01/2021Doug was fantastic, explained every feature in a way that you could tell he was passionate about his job. Truck was perfectly prepped for my appointment, paperwork was waiting, no games and no surprises. Great experience!Service
by Rudy on 07/31/2021I had a recall on my Durango, when I took it up there I asked then to check why my engine light was on and they fixed it for no xtra chargeService
by JAMES WOODRUFF on 07/29/2021I am very satisfied with my service repair. Mr. David Hall's customer service is outstanding! I felt like family. Great job !!Excellent service!!!
by Reesha Butler on 07/29/2021Brought my Jeep in, and customer service was excellent, the gentleman that helped me was extremely helpful and go my vehicle fixed very fast!Quick and easy
by Stephen Thomas on 07/29/2021Rez is always very helpfullyGreat Service!
by Sheri Barnett on 07/28/2021Rudy took care of me as soon as I walked in and was very courteous. Stone gave me a ride to my office and was very pleasant. This is how I like to be treated when I visit Lithia for all of my vehicle needs! Thank you for making me… feel important!A Great Buying Experience
by Al on 07/24/2021From reception to test drives through the finance department… the entire staff could not have been more pleasant and helpful!Great experience
by Eleazar Hernandez jr on 07/23/2021We had a great salesman name kasey. Treated us really kind and with respect help us with anything he could with no hesitation great experience and I would recommend lithia to friends and familyOil change
by William Williams on 07/22/2021Great service, friendly representativeBest car buying experience for my first car!
by Makenzie on 07/22/2021I had a great experience with sonny, I was buying my first car with the title under my name. I was nervous and had no clue what I wanted and he walked me through each step of the process and helped me decide what car and worked with me… figuring out the best way to get the car. I am in love with my new car and definitely recommend using this dealershipVery Professional
by Jessica on 07/21/2021Great customer service. Very friendly, responsive and informative.Awesome customer service !
by Jordan on 07/21/2021Very friendly and helpful staff. Never felt rushed.Oil change
by Christine Riley on 07/21/2021I had to wait 5 hours for oil change. I will find another dodge dealership for future service and purchases.Eco-diesel service
by Bill on 07/20/2021Very professional, friendly, and thorough. A good customer experience.
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About our dealership
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
What sets us apart
2019, 2020, 2021 Dealer Rater Consumer Satisfaction Award
2019 & 2020 DealerRater Dealer Of The Year
#1 Ram, Jeep, Dodge dealer in the Brazos Valley
2020 Carfax Top-Rated Dealer
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you so much for the fantastic Review! We appreciate your business! Please let us know if we can be of any help in the future!
by Bryan CJD on 08/26/2021