Hiley Buick GMC of Fort Worth
Customer Reviews of Hiley Buick GMC of Fort Worth
Review type:
Luv my new car!
Luv my new car!
by Denise on 04/19/2025Chris was very helpful and patient, he is very knowledgeable and answered all of my questions, this the 2nd vehicle he has helped me purchase. I am very happy with it!We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hiley GMC Great Service
by Rebecca Leal on 04/10/2025Hiley GMC in Ft. Worth off of Loop 820 South did an excellent job repairing my car and in a timely manner.Rebecca, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Service
by Johnson S on 04/04/2025Attentive and RespectfulJohnson, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unhappy
by Joe on 03/20/2025My Truck was brought in for repairs and was covered by the manufacturers warranty on February 28th. vehicle was finally looked at on March 3rd and was told that it would be the middle of the following week. It is now March 20th and my… truck has yet to be worked on. Not to mention this place had ZERO loaner vehicles that they could give me. All they could do was reimburse me up to $40 a day for a rental (which would probably take 4-8 weeks to receive). Very unhappy with the services provided or should I say lack of services provided. I am still not 100% confident that the issues with this truck will be fixed but time will tell.Joe, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Mark Topham at mtopham@hileycars.com at your earliest convenience to discuss how we can turn this experience into a positive one.
Never returning
by MLHobbs on 03/14/2025My first visit to service department for my first oil change, I was unaware of the process. After receiving two “green to go” texts, I ventured out to service department to ask if my vehicle was ready? I asked if my request to clean a… sticky tar substance from my sun/moon roof window was complete. The service tech said he would check. I then asked for a receipt of service. He thought he already gave it to me. Nothing had been done or even touched. This was a residue from factory build upon purchase last September. We purchased the vehicle fresh off the delivery truck. After waiting for two days for the vehicle to be detailed out and perfectly cleaned upon purchase, I received it in an unprepared state. I was hoping to have issue resolved yesterday. I requested a manager to understand my request. He inspected and consoled to me about fingerprints. I redirected him to the sticky tar residue on the inside glass from a factory build. I continued to wait, only to receive notice that they need to polish. After waiting more than an hour for the whole process, I declined, asked for my keys, and left vowing to never return. I will not return for maintenance or recommend to friends or family. Oh, on a side note… while I had to stand around waiting, I witnessed a service tech wheeling herself around in a chair, back and forth on the floor instead of getting up to walk. Lazy! Others had time to stand and watch tv in the customers lounge. There is no evident pride in work or customer service at Hiley.Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to our Service Manager Mark Topham at mtopham@hileycars.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Painless experience
by Clbarnard05 on 02/02/2025updated 02/10/2025Joshua called within 30 mins of my submission to inquire about a specific lot number. He was pleasant, knowledgeable and honest. Test drive was prepared for our arrival and pretty painless. As was the financing. Best experience I’ve ever… had in sales or finance when buying a vehicle! Kudos!Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Exceptional Service
by Gerald J on 01/13/2025updated 01/21/2025Service was great and completed well ahead of time expected.We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kind Service Team
by Tammie on 01/02/2025I had been having issues with my seat belts getting stuck so I stop by the dealership to have them take a look at it. Two of the service team members (I forgot their names. Braden and Trent maybe.) got right to work on taking the bolts a… loose and fixing the issue. No charge, just kind service. I was very appreciative. Thanks guys!We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GMC Truck Purchase
by DShepherd on 06/07/2024Great prices and Norman was knowledgeable and amazing to work with. I am very happy with my purchase and my experience.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Hiley Buick GMC of Fort Worth and we hope to see you again.
Great Experience Start To Finish
by R Kinize on 05/01/2024My experience from start to finish was seamless and I would purchase from Hiley Buick GMC again. Brendon my sales representative was very knowledgeable and answered all my questions and thoroughly walked me through the GMC Sierra vehicle… feature and benefit differences so I could make the best choice for my needs. The finance process was smooth and painless and overall the dealership provided fair and balanced options for my financing needs. I plan to bring my vehicle back for service here and develop a long-term relationship for all my needs given my experience with my sales representative and the dealership as a whole.We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Great Service
by Aletha Happy on 03/07/2024Hiley Buick had great customer, very friendly employees. The service team is very knowledgeable and detailed. They provided a video of all everything they checked, and also provided what I need to repair or replace in person, and via… cellphone and email. I am a very satisfied customer. 😀Your satisfaction is important to us, so we want to sincerely thank you for choosing Hiley Buick GMC of Fort Worth and we hope to see you again soon!
Hiley GMC Where it takes longer to wash your car then it does in finance
by SaraWoodson on 07/06/2023Best car buying experience. Quick and easy process! Very friendly staff.Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
2014 Buick
by Lynnetta on 04/24/2023The team at Hiley has kept my Buick running like from day one. My technician Rufus, Was thorough but completed the work quickly definitely recommend him. Whenever my Buick needs anything the 1st place I think of is Hiley service departmentLynnetta, thank you for your kind review; we are happy to pass along your comments to the team here at Hiley Buick GMC of Fort Worth! Please don't hesitate to reach out if there's anything additional we can do for you.
Hiley-FW
by Jess in FW on 12/27/2021I always take my vehicle to Hiley. Adrian was assigned to assist me. When I would call, I was given the same speech every time as if he was reading from a script, “The mechanic has your keys now. He has a lot on his plate. I will get… back to you as soon as I know something, etc.” Train staff to shoot straight. This is why women have a chip on their shoulder. This tells us absolutely nothing about the status of the vehicle. We need measurable data. For example, there are 8 cars in front of yours, now there are 5 cars, etc. I know places are short staffed. I know it may take longer than I would like (5 days to tell me nothing was wrong). I am a grown woman. I can handle it. Please shoot straight with me. Don’t make me sit through 10 minutes of empty words. I appreciate the car wash when I have my car serviced there but this time Adrian said they didn’t wash it because I had a chip on my windshield. They did rotate my tires as part of the oil change so that was nice. Also, the message for Adrian’s voicemail says he will call me back at his soonest convenience, which may very well be true, but you may want to reconsider the word choice.Hi, we're happy you found our staff to be so supportive during your experience here at Hiley Buick GMC of Fort Worth. We are always more than happy to assist you if anything else comes up. Take care!
Hiley - False and Fake Advertising Just To Get You In the Dealership
by Hiley False and Fake Advt on 03/30/2021False Advertising - Hiley is a deceitful and dishonest dealer. They advertise vehicles (e.g. 2020 Buick Enclaves) that are well below the price they would actually sell it for, just to get you into the dealership. I am not talking about a… 2-3% price increase after entering the dealership, I am talking to 15-20% price increase once you are in the dealership. When you ask where are those vehicles they actually advertised, they will say sold or loaned out. I emailed about 4 vehicles, all 4 were on a Friday, but gone on Saturday? I drove 47 miles each way, only to be tricked.Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (682) 224-7574 so we can work towards a resolution.
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (682) 224-7574 so we can work towards a resolution.
Don't waste your money or time
by Ashleyr on 02/09/2021Do not even waste your time buying a vehicle from them! I bought a used gmc acadia and of course bought the warranty on it for over $2000. The car messed up literally 2 weeks after I bought it and after going back and forth with them about… it they say the parts aren't covered on my warranty. What a joke...they won't return my call and refuse to do anything about it. Horrible business practices! Oh and not to mention they sold the car to me with some snow tires that come to find out were illegal for Texas!Not good
by Jamessmith on 12/01/2018Complete incompetence. Do not take your vehicle here.2012 GMC TERRAIN OIL LEAK
by MaryV2018 on 11/24/2018HILEY GMC corrected a serious oil leak and provided me with a rental car at no charge! Love the way they always return your car washed and cleaned.Laid back and friendly
by CGrango2 on 02/22/2015I recently bought a 2015 Yukon XL without any pain or "gaming". I used Edmunds to determine what I wanted to pay and I went to CarMax for an offer on my trade-in. We openly discussed all of the numbers and I felt no pressure. I got a great… deal and the after sale service has been surprisingly helpful. I have never taken that into consideration, but these guys want to be your complete car purchase and care resource. I got into a fender bender within a week, and they held my hand through that, too. I am a Hiley GMC fan.New Car purchase
by zmann1 on 02/02/2013updated 04/25/2025John is a super busy guy. After our first contact with him slowed, we contacted two other dealerships, but neither wanted to work for us(fast, good price, find right car). Had follow up contact with Cantu by email, again we let him know we… were REALLY serious buyers. He found us two cars, told us one was a NO GO, the other perfect. We went to the dealer within @24 hours, signed paperwork--- he made it easy to understand & very comfortable. Gave us EXACTLY what we wanted & agreed on. Car was ready 48 hours later(had to come from out of state). Only negatives, finance guy almost made my hubby & I back out of the deal while he told us how TERRIBLE & SUPER EXPENSIVE electronic & car issues could be in the future (trying to sell warranties). We agreed that he gave us the impression that GMC's were not a good long term investment. Loud & pounding were his techniques. Nice guy I believe, just trying too hard to make money. Just giving wrong impression. Most employees there (you see @12) stare at you, look at you, but do not smile, wave or greet you. BUT John DOES!Will tell others to seek him out. Fair, honest, nice guy.Easy buying experience
by Nick_G on 09/02/2013updated 04/25/2025I have purchased 3 personal trucks from Hiley in the past year and have referred them twice. Very professional and not pushy. Overall 5 star experience.
Chevrolet Silverado 1500
GMC Sierra 1500
Ford F-150
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sandy Karon on 04/22/2025