Crest INFINITI
Customer Reviews of Crest INFINITI
Review type:
Deceitful pricing
by Christy on 07/24/2024I wasted my time with deceitful pricing and optional upgrades that wer being forced onto the car sale. I went to purchase a car and additional stuff was added to price that I asked for it to be removed. I clearly stated I didn't… want CREST pkg added and still they insisted. BEWARE OF CREST PKG ( car washes, tint, paint protects. ) . Sell cars honestly and not costly extras that people don't want or need.A total inconvenience
by Crawford on 04/07/2024’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, submitted all documents requested, get to… the dealership March 29 around 3pm and didn’t leave until after 10pm. (Loan still not secured, as the lien holder was requesting 3 months statements) Daniel let us leave with the vehicle, as we caught a Lyft there thinking all was good! We drove the car an entire week, connected Daniel with my w/my husband’s employer and was told everything was okay,they had everything needed. Daniel proceeds to tell us come in today (April 6) for signatures. After waiting over an hr, Daniel calls us into the office to say the bank was requesting an additional $2000 down! We paid $1500 down March 29, also purchase insurance. Sum: after speaking with Tim Walker, we discovered no additional money was needed, the bank just needed more financial info, which Daniel could’ve have mentioned. He had us drive from Dallas to Frisco with personal belongings In the car, assuming we were there just to sign. Tim and the finance manager tried their best to work in the deal but we eventually had to leave the car until. My complaint is not the info the lien holder is requesting. It’s the inconvenience of time , effort and embarrassment. Crest is a luxury car dealer & every customer should receive honest & exceptional service.Thank you for your feedback about your recent experience. We sincerely apologize for the frustration and inconvenience you encountered during your car purchase process. We understand your disappointment, especially considering your extensive experience in the automotive industry. We take your concerns seriously. We are committed to providing exceptional service to all our customers. We understand the negative impact this experience has had on you. Please contact Tim Key at tkey@vtaig.com at your earliest convenience. We sincerely apologize again for the disappointment and hope to have the opportunity to demonstrate the exceptional service you deserve in the future.
Superb Service & Excellent Experience
by felipe_tejas on 06/02/2018I have been working with DJ since before the 2019 QX50 came out. Hes been patiently waiting for my to come around and has been literally the best dealer person Ive ever worked with. He was patient, understanding, honest, and so helpful.… They understand the vehicle I wanted and worked hard to get me the exact QX50 I wanted. Not many dealerships will work on a customer for over 4 months! I was very impressed with the sales managers and finance office. Very transparent and straight forward. Crest Infiniti earned my repeat business for sure!Crest Infiniti Rated Ten Stars
by cdill on 07/19/2015Crest Infiniti service department is the best in the Dallas/Ft Worth area. I bought an Infiniti from Swell Infiniti in 2004 and had an issue with it. Swell Infiniti could not correct the issue and blamed me for the problem. Took it to Crest… service and they corrected the issue with no charge to me. Since I have bought 4 Infinitis from Crest and only Crest Infiniti service has serviced them. The Service Director and Manager have the best interest of their customer as do the service writers. They are all professional, friendly and make sure your care is taken care of. I have never had an issue that Crest service department did not take care of in a speedy manner. They always have a loan car ready for you if you need one and make an effort to get you in and out quickly. I will continue to buy cars from Crest and will continue to take them to Crest for service. I highly recommend Crest Service department. In closing the mechanics that work at Crest are the best in the business.Clueless service agents and not attentive
by agaurav on 07/14/2015We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after 18 months. Their service agent hasn't been very helpful either and it takes a long time to get a loaner… vehicle even when you make an appointment. Usually I have been able to get a loaner in 15-45 min but recently I waited more than an hour to get a loaner and then the person says that they actually don't have any loaner. Could I wait another hour or would I come back with a new appointment? I am guessing that they discourage QX60 owners like me since they don't have a fix for the QX60 transmission shuddering at low RPM and shaking violently. Interestingly, while I was there I heard at least two more customers having some sort of complaints with their vehicle or the service they received. Seems I am not alone...Lots of pressure
by hotrod5 on 10/27/2014Went in for a test drive only. After several hours I drove out with a new car. I could have kicked myself for folding under the pressure. After signing all the papers it was another 2 hours until I could leave. This is what I hate about… buying a car. This QX60 has had a lot of repair issues, but the dealership has really tried to fix the problems. They also will valet my car to and from my home which made me give in and buy it. I might have bought this very vehicle in the end, but the buying process left me feeling foolish.Great Dealer
by bpal on 10/17/2014Tux is a great Sales Manager, he constantly worked on find the right vehicle for me. I was very specific with the exterior and interior color, drive train, packages and he found just the right one for me in a great price.lost my business
by photeg on 08/31/2010I was contacting all three Infiniti dealships looking for a specific G37 sedan. Crest responded immediately with a quote and the communication was great, so I came in to look at the car and numbers. This is where everything went… downhill. Since they could get the car I really wanted, we spent most of the time "talking me into" one of the cars they did have in inventory. Once I finally gave in, we started talking about the price. Right away they started with my biggest pet peeves; dealer installed options that raise the price (and I don't need), the "four-box" price sheet, and the "let me take this to my manager" game. The salesman was slightly annoying, would not answer my direct questions about the price of the car, but kept focusing on the monthly payment, and finally got his "manager" to talk price directly with me. We never could agree on the payments I wanted and was even ask, "What makes you think you can get those payments on a $42,000 car?" I never felt good about the experience, nor the car they were try to push on me, so I went to Sewell and get everything I wanted.Great Experience
by deerhoundjulie on 07/25/2010I have purchased 2 Infiniti's from Crest and I have found the staff to be very helpful. I bought my second car over the internet. The best part of the experience was the "delivery" of my car. My sales guy walked me to a room where a… "delivery professional" went over all of the features of my car. He set up my phone and all of my navigation settings. I have been for service after and have always been treated very well.Don't trust Crest Infiniti Service
by rbeyga on 07/06/2009I had an interesting adventure over the last few days.. Three days ago, conveniently before the fourth of July weekend, I was driving my 2004 G35 Coupe on the interstate when all of a sudden the check engine light came on and the car slowed… down to 25 miles per hour (called limp mode). I made it back to my apartment, hooked up my code reader, and found out that there was a problem with the accelerator pedal sensor. I wasn't sure if there was a loose ground wire or if the sensor was bad, so I took it in to have the Crest Infiniti Service team look at it on the Monday after the weekend. After dropping off the car at 9:00 AM and being informed that there was a $132 automatic diagnostic fee, I was given a loaner and told that my service rep, Terry, would call me as soon as he knew something. At 2:30, I decided to call Terry and see what was going on with the car. He answered and told me in an annoyed tone that he was off on his lunch break, and that he would call me when he got back to his office. At 4:30, I got a call from him, telling me that my car needed a new accelerator pedal assembly, a new throttle body, and some other parts, totaling, with labor, $1100. Well, I know a few things about cars, and I know that there was nothing wrong with my throttle body. The codes that the code scanner gave me had nothing to do with the throttle body. Additionally, the break down for the job was $500 for parts and $600 for labor. It takes a few minutes to change out the accelerator pedal assembly, and, at the absolute most, one hour to change the throttle body. If you divide the $600 of labor by an hour and ten minutes, you arrive at a value of $500 per hour. How can this dealer justify charging this kind of rate!?!?! I went back to the dealership and asked Terry to put the car back together and that I would take it home and fix it. At this point he got frustrated and, menacingly, told me that the car would end up with him one way or another, because, he said, that I didn't know how to program the idle. (By the way: it's very easy to program the idle. The car automatically programs the idle after a series of turns of the key/pushes of the gas pedal..) Oh, he also tried to tell me my car needed a new clutch, which would bring the cost of parts alone up to $2330.25 (Here, I also saw unnecessary things for the job, such as the clutch master cylinder and clutch slave cylinder. These don't need to be changed when swapping out the clutch). I don't even want to know how much they would have charged me for labor. And I don't think my car needs a new clutch, anyway. Afterwards, I went to the parts department, got the pedal assembly for $200 and replaced it myself in 10 minutes. The car is running as well as before the problem. Whatever you do, don't bring your car to Crest Infiniti for service work unless you have warranty!! Even then, make sure they don't mess something up while they are "fixing" it for you. I don't know how other Infiniti dealers in this area perform, I just know not to recommend this one! Please go to another place and save yourself the hassle/mistreatment/ripoff.The whole staff at Crest Infiniti doesn't care about you. They only care about the money that you can take out of your wallet and put into theirs. They are REAL nice when it comes to selling you the car but when it comes time to service it, then you can just forget customer service. I walked in when my service guy was eating his lunch and his attitude was that I was inconviencing him. Take your car to Sewell and get serviced the right way. I love how I am greeted as soon as I step out of my car by the porter or service advisor. No, I don't work for Sewell but I've given Crest too many times to make things right and they just screw up every time.
Take your car to SEWELL and save yourself the HEADACHES!!!!
by rokuss on 05/29/2009Here is a list of issues with this less than stellar dealer: 1) They will throw in a BS charge when you purchase your car 2) Got smudges on my headliner at delivery 3) Had to come back over 3 times to clean headliner (still looked… like crap) 4) Got paint overspray from trying to fix smudges on headlier on passenger headrest, armrest, grab handle and rear of passenger seat. 5) Took car for service and issue wasn't even fixed! (They had my car for over 5 days) 6) Customer service sucks. Right when you pull up, the porters look like you then continue their business. Service advisors act like you are bothering them! I took it to [another dealership] and they did the following: 1) Immediately greeted me 2) Had my car for 1 day 3) Fixed my issue 4) Called me up a few days later to ask how my service went!!!! I decided to give Crest a chance after i bought the car but regret my decision. My car goes to [the other dealership] for service from now on!Good Experience at Crest
by xenadu on 03/02/2009My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle. I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm… glad I did. Don't always believe everything you read online, verify it for yourself. I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn't know, instead of making up some BS he researched it for me to get the right answer. Sales process was normal for car dealers, but not sleazy or underhanded. I spent a half our or so doing the back-and-forth game with the sales manager to get a final price, but I never felt like I was being pressured into a deal I didn't want or lied to in any way. Just do your research beforehand, start low, and give a little when they give a little and you should be able to arrive at good price - Crest will definitely 'deal'. Finance department was overloaded that day so I ended up waiting two hours after the sale to complete the paperwork, but that was the only negative in the experience. I came in with approval from my credit union already, but it turned out that Crest was a processor for my CU so they did the paperwork on-site with a minimum of hassle. The finance lady did offer me all the typical dealer "extras" like warranties, service plans, etc but when I said no thanks she didn't pressure me any further.Boy was I suckered
by at6007bpt on 02/06/2009Please...read the reviews and believe them. It will happen to you. I went into buy a new 2008 FX35. Naturally they didn't have the car I wanted but "they could get it". We negotiated a deal with the understanding of what was on the car.… I made it clear I wanted it fully loaded with all of the accessories and LoJack. The first offer sheet came out and was rejected due to cost, then they worked up a second one. They confirmed everything was on the car, "including the roof rack and cross bars." I agreed on the car. The next working day, late afternoon, my salesman calls and tells me the car we negotiated on was sold but they could get me the identical car in a different color. I went to the dealer, agreed on the new colors and again confirmed everything was on the car. I went to finance to sign the papers and they finance manager tries to sell me LoJack. I tell him it's on the car already... but no. Seems it was on the first car but not on the one I bought. No one told me the deal had changed. That's a $798 loss. Then I go to pick up the car three days later and there's no roof rack. The salesman tells me that was on the first car but not the second. Again, he tells me "they told me." Well, I may be dumb but I am not stupid. Yes, I fell for the bait and switch and took an overall $1500 loss in the sale. So the moral is, DON'T buy at Crest, especially from their internet sales. If you are foolish enough to buy here, get EVERYTHING in writing and don't leave without getting a copy of everything you signed or what is placed in front of you as "an offer", put in your folder... and none of the "yes, it's on the car". Put it in writing. Oh yeah. Don't shake their hands when you leave unless you count your fingers.They charged me an extra $100 bucks to have my car transported from Cali to TX. These guys are in the business of selling cars. They know full well about the charges that Infiniti charges them but decide to screw over the customer when an opportunity arises.
OVERCHARGED!
by axk on 01/21/2009We just had a bad experience with Crest. Is surprising because 8 yrs ago we love our sales person Jay and between Crest and Sewell, Crest treated my husband (who was 25yrs old 8 yrs ago) seriously. Anyway, we brought in our car for a… service. They told us it was the idle Valve problem. First, we did our homework and called all Infinity dealership and ask for pricing. We go $310.10 from the parts department for the idle valve. When we got our service reps Matt (watch out for this guy, he's sneaky and got attitude) we acted stupid and said how much was the price? he said $360. We told him we got $310.10. He said let me call and put us on hold. Then he got back to us and said, NO, I cannot give you that price, that's the price for shop. The list price is $360. Then he suggested to meet in the middle and thats the best price he can get us, $330. Of coarse we agreed. Then we call our friend who is a mechanic. He called infiinity and he said, Nope, the LIST price is $310.10 and as a shop he gets 20% off that. Sure enough, when the car was done fixed we went to the front desk lady and ask her to check the price. She got us $310.10. (Matt lied twice). We drove it home fine. I usually drive the infinity with 3 kids under 4 yrs old. That day I told my husband since i don't need the car that I want him to test drive to work. Sure enough, it went crazy. It was going 2500rpm on a red light. If that was me driving, I would of not know what to do. So he brought it back to the dealership that night and told them the problem. Next day no one called until he called them at 4pm (horrible service, no updates). Talked to Matt. He start raising his voice saying " I don't appreciate you changing the price...blah...blah..blah.." He also accusing us that someone else than infinity did something to the car because one of the bolt was a wrong bolt and they cannot unscrew it. My husband is not someone who easily gets mad, he is one of the most patient person ppl know. He was so mad how he was treated after spending $600 to fix the valve, not only that, he was accused of something we didn't do AND they are saying that we need to fix the ECU ECM which cost $1600. We're like WHAT??? when we brought it in the ECM wasn't fried. We talked to 2 of our friends who is a mechanic. One works at a regular shop, one works for Lexus. The guy from lexus said the only way to fry it if u jump it wrong or testing it and did something. Well, guess who did all that? The CREST inifinity dealership. SO we complained to the desk and requested someone else to handle us instead of Matt. We told her the whole situation. Her reaction when we told her about Matt's attitude, she rolled her eyes seems like this is not the first time he did this. The supervisor or service director, Eric decided to handle our case. He said that he can help us out when we decided to fix the ECM. So we once called around again to places that sells ECM and all other infinity dealership. Grubbs actually for $982 something. Crest's is $1200, Sewell, $1100 something. Eric said that he would give us the "fleet" price (yeah, whatever) and 15% discounts. The 2 lowest price we got was Crest at $1500 out the door and Grubbs $1550 out the door. $50 difference and Crest claim to give us fleet pricing and 15% off (WHATEVER). There wasn't any discount through Grubbs. You would think with at $1600 service a FLEET PRICE AND 15% OFF would make a difference. Maybe is a fleet price after jacking up the price at 200%. The worst part was that Eric had said that is a difference in personality between my husband and Matt. The fact is that CREST will release and UNSAVE claimed "FIXED" vehicle when is not fixed properly. Misdiagnosed probably, but didn't want to admit. Could of fried our ECM (the only ppl who worked on the engine) but didn't want to admit it. Conclusions: we paid so much money and the car is not fixed and they want us to pour in more money to get it fix with them. Bring it to other infinity place insteadSlightly Better Than Your Typical Dealer
by 2007g35 on 08/02/2008I bought my brand new 2007 G35 at Crest. Went through the typical dealership shenanigans - they tried to sell me stuff I did not want and did not need, sat me down with their [violative content deleted] like all dealers do. I came… equipped with my own financing from my credit union to their dismay. The bright side of Crest, is that everytime I have gone in for service they have quoted me the less expensive service option first (I know the more expensive options). They have always made arrangements for me to have a loaner G35 at no charge. They have always had my car done when they said they would. They have always been nice.Hold on to your Wallet, they want it all
by wallace3 on 06/28/2008Everytime I have had service here it cost 2-3 times anyone else. I bought in the past here, but will not again [violative content deleted] does a better job with their cuctomer service. They want to serive those that do not think aout how… much it will cost.SO we complained to the desk and requested someone else to handle us instead of Matt. We told her the whole situation. Her reaction when we told her about Matt's attitude, she rolled her eyes seems like this is not the first time he did this. The supervisor or service director, Eric decided to handle our case. He said that he can help us out when we decided to fix the ECM. So we once called around again to places that sells ECM and all other infinity dealership. Grubbs actually for $982 something. Crest's is $1200, Sewell, $1100 something. Eric said that he would give us the "fleet" price (yeah, whatever) and 15% discounts. The 2 lowest price we got was Crest at $1500 out the door and Grubbs $1550 out the door. $50 difference and Crest claim to give us fleet pricing and 15% off (WHATEVER). There wasn't any discount through Grubbs. You would think with at $1600 service a FLEET PRICE AND 15% OFF would make a difference. Maybe is a fleet price after jacking up the price at 200%. The worst part was that Eric had said that is a difference in personality between my husband and Matt. The fact is that CREST will release and UNSAVE claimed "FIXED" vehicle when is not fixed properly. Misdiagnosed probably, but didn't want to admit. Could of fried our ECM (the only ppl who worked on the engine) but didn't want to admit it. Conclusions: we paid so much money and the car is not fixed and they want us to pour in more money to get it fix with them. Bring it to other infinity place instead of CREST! Believe me is not worth the headache. This place is good for those ppl that doesn't shop around before going in the dealership and get quoted for the HIGH price. SOOOO OVERCHARGED!!!
We just had a bad experience with Crest. Is surprising because 8 yrs ago we love our sales person Jay and between Crest and Sewell, Crest treated my husband (who was 25yrs old 8 yrs ago) seriously. Anyway, we brought in our car for a service. They told us it was the idle Valve problem. First, we did our homework and called all Infinity dealership and ask for pricing. We go $310.10 from the parts department for the idle valve. When we got our service reps Matt (watch out for this guy, he's sneaky and got attitude) we acted stupid and said how much was the price? he said $360. We told him we got $310.10. He said let me call and put us on hold. Then he got back to us and said, NO, I cannot give you that price, that's the price for shop. The list price is $360. Then he suggested to meet in the middle and thats the best price he can get us, $330. Of coarse we agreed. Then we call our friend who is a mechanic. He called infiinity and he said, Nope, the LIST price is $310.10 and as a shop he gets 20% off that. Sure enough, when the car was done fixed we went to the front desk lady and ask her to check the price. She got us $310.10. (Matt lied twice). We drove it home fine. I usually drive the infinity with 3 kids under 4 yrs old. That day I told my husband since i don't need the car that I want him to test drive to work. Sure enough, it went crazy. It was going 2500rpm on a red light. If that was me driving, I would of not know what to do. So he brought it back to the dealership that night and told them the problem. Next day no one called until he called them at 4pm (horrible service, no updates). Talked to Matt. He start raising his voice saying " I don't appreciate you changing the price...blah...blah..blah.." He also accusing us that someone else than infinity did something to the car because one of the bolt was a wrong bolt and they cannot unscrew it. My husband is not someone who easily gets mad, he is one of the most patient person ppl know. He was so mad how he was treated after spending $600 to fix the valve, not only that, he was accused of something we didn't do AND they are saying that we need to fix the ECU ECM which cost $1600. We're like WHAT??? when we brought it in the ECM wasn't fried. We talked to 2 of our friends who is a mechanic. One works at a regular shop, one works for Lexus. The guy from lexus said the only way to fry it if u jump it wrong or testing it and did something. Well, guess who did all that? The CREST inifinity dealership.
Everything I had Feared...
by i2qwk4u on 04/20/2008After the multiple month search by my "salesman" for a pre-owned M35 Sport with Navigation, we got a call one day that they had found the car of our dreams. Only problem was it was an M45 - which we were excited about because we were told… it would still be within our price range.Test drive revealed a few items that were missing, which we were assured would be given to us quickly during our negotiations with the "salesman". Then we found the first lie - the car was not the price they told us prior to coming for the test drive. We eventually agreed and even financed with their company as they were matching what my Credit Union was offering. We take the car for the weekend and return it Monday morning to have the UVI done and to certify for the 100k mile warranty we had requested. The following weekend began my calls as to where my new car was as we had already traded in our FX35 - which they sold prior to us even taking possession of the new car. No one could give me any information as to where my car was and kept sending me back to the incompetent salesman who told me over and over he would find out what was going on and call me back. More lies. Eventually the car was found and we took possession, two weeks after we signed the papers and +120 miles of use. I got several stories to explain the delays and why I was still missing all of the items that were conditions of the sale. More lies. After two more weeks I began filing complaints with the dealership and Nissan North America regarding the items which were missing. One day later - amazing things started happening! The missing parts started arriving at the dealership and were sort of promptly put on the vehicle. The lies were really quite amazing and flowed effortlessly out of everyone's mouth I spoke to at Crest. Fast forward to our first service visit - 90 minutes later the oil has been changed, their inspections marked and the car washed along with some strange man signing off on the paperwork. I had to ask why my forms had been whited out, after I had to ask if my car was going to be done because I needed to leave. Apparently after another gentleman thought they had said his name he signed and paid for my car to realize his was not parked outside. This was all corrected with some white out and then put on the shelf - no one ever thinking to look for the owner of the car that was almost passed off to a stranger. Combine this with the constant harrasment by the service department that my wife is going to have the paint rubbed off the car from washing it too frequently (she has it washed at the dealer weekly as that was something we paid for) along with my amazing purchase experience and I would tell anyone who is even looking at going to Crest to run, run far. We love the car - the M45 is an amazing vehicle - but don't ever expect a-n-y-t-h-i-n-g from Crest of Dallas.These people are bottom feeders. Avoid at all costs. If you would like to pay more for a Nissan Versa buying experience, try Crust for your "high-end" luxury car.
Not a reliable dealer
by infi_user on 02/05/2008I purchased a brand new infiniti fx35 from the dealership and when it was delivered to me it had one less key FOB with it. Since I had to move out of town I was told that to purchase a new one on my own which costs around $350 and get it… reimbursed from the dealer. I did the same and its been 2 yrs since and even after umpteen number of calls I have yet to eceive my check. I would recommend other dealers in the area vis a vis this one. Also, after your purchase there is no turn around from the dealership. Just to give an FYI here that I was sold the SUV with the knowledge that it played MP3 by default which I didnt check before and realised it didnt.Call the dealership customer service department and also file a complaint with them over the internet. Also, file a complaint with Nissan North America regarding the money owed to you. I had the same issue as you, except I refused to front the money for the FOB and I was missing multiple other items as well. Very quickly after I filed complaints things began to happen. Crest hopes to rob you in any way they can - from what I have seen this frequently involves getting your money, sending you out the door and promising to deliver at a later date. I'm sure they save a lot of money from all of the people that give up hope after they ignore you a few dozen times.
Good experience
by adamw81 on 11/30/2007Good buying experience, be prepared to get quotes from both Crest and Sewell for the best deal, as they are in a bit of a price war (I ended up getting a car with tech pkg for the same price as without as they did not have the exact car I… wanted w/out nav and Sewell did). Once the verbal deal was reached everything was very easy and smooth to complete the transaction with no changes from what I agreed to verbally with the salesman.Time consuming and frustrating experience
by rflumerfelt on 11/18/2007updated 11/28/2007It took me 2 1/2 hrs. to get through the process of test driving and waiting on our salesperson, who was constantly disappearing. When I got to negotiating the lease, the Initial offer was so insulting I left. I honestly can't calculate… how they arrived at 1250$/mo for a QX with an MSRP of 55K with 1,000$ down. All that I can assume is that they were hitting me hard on every part of the equation (full MSRP, high interest rate, and very low residual value). I understand that this was their initial offer, but it was so far from anything competitive I was insulted. I didn't want to waste another 2 hrs getting to a decent price. Bottom line... when I am buying a 55k car, I don't expect to have to deal with low-end sales tactics and have my time wasted.I agree the initial offer was almost insulting; however, I got a great deal in the end. I would highly recommend dealing over the phone and getting quotes from all 3 Dallas dealers (Crest, Sewell, Grubs) and coming to a deal prior to going to the dealership. I test drove at Crest and negotiated afterwards for about 30 min before leaving and using that as a starting point for dealing with all three dealers over the phone. Once I started talking to everyone on the phone, took about an hour total to end up with a great deal.
Couldn't be happier
by Phil1361 on 06/07/2013updated 04/24/2025My first impression of Ritchie was that he was honest and that he was going to help me to get the car that I want. I trusted him immediately which gave me confidence in the entire buying process.
INFINITI QX50
INFINITI QX60
INFINITI QX55
Tesla Model 3
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Dallas-area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- English
- Spanish
We're sorry to hear about your experience and appreciate your feedback. We strive for transparent and honest sales practices, and your comments will help us improve. Please reach out to Tim Key at tkey@vtaig.com so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.
by Crest INFINITI on 07/29/2024