Hendrick Volkswagen Frisco
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Customer Reviews of Hendrick Volkswagen Frisco
Review type:
Strong Partnership
by Chris B on 04/20/2025
I recently bought a GTI from George Strong to replace my 2019 GLI, which I had also purchased from him 6 years ago. George makes these consequential transactions as fair and easy as possible. I do not generally like sales engagements, but… every chance we get to do business with George and Hendrick VW Frisco is a joy.
257 reviews
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DON'T BOTHER WITH THIS OUTFIT
by bungle on 02/17/2019I saw a lexus online,contacted this outfit ,so went see the car ,decided yes going to buy ,got finance together with my own credit union,anyway all i seem to do is chase them for answrs and seem to doing dog work,seem i was doing them… favour and it was pivilage doing business with them,after ask if thay could work with a little to to help mouthly budget total silance from them,is this the way to sell cars ,very strange way of going on,this is way to treat customers spending $20 k ,don't think so,so long and short of it give this place a miss and take hard earnt cash who will appreciate your car buying businessHappy Family from Grapevine TX
by Morteritos03 on 12/31/2018Thank you Ricardo Bolaños for your excellent customer service, we had a great experience shopping for our new car with you. Thank for your patience, and for guiding us through all the process. You are awesome!!We love our Jetta!!Loved my entire experience...
by DG12 on 11/11/2018Luis is my new friend. He and his entire sales family greeted me and conversed with me, this is the Golden Rule. He introduced me the "living legend", Gary Blakey who is on staff as the Loyalty Customer Liaison. I asked a ton of questions… and received resolute answers, he facilitated me with the vehicle amenities as well as configuring my vehicle Technology (a lot of trinkets). I expressed my doubt about qualifying for the best financing but he was optimistic. I drove 60 miles to find a great deal advertised on the webpage and got exactly what I wanted and more. Luis is a tremendous person, a friend. Thanks to everyone at Hendrick VW! ~David Garcia~Easier to work with than my own bank!
by Patrick on 08/30/2018updated 09/06/2018I came in looking for a specific vehicle and initially had pre-approved financing through my Credit Union. David Davidson took the time to answer all of my questions and even had the keys waiting for my test drive. After making my final… selection it became clear that my Credit Union was more difficult to deal with than anticipated. David stayed in constant communication with me for over a week as I jumped through hoops for my bank. At this point I was completely discouraged and ready to quit. David advised me to speak with Clint in financing to see what financing options they could provide, if any at all. To my surprise David and Clint went out of their way to accommodate my needs. I left with the Vehicle I wanted and they were able to keep my payments where they were with my last vehicle. I can’t be more satisfied with their genuine patience and desire to help. Even as frustrating as buying a car be, David showed nothing but patience and assured me they would do everything they could to help. I recommend Hendrick VW of Frisco even if you’re like me and believe your odds are slim when shopping for a car.Excellent Experience!
by tropics4 on 09/03/2018I loved my experience at Hendrick VW of Frisco, TX. Ricardo was very attentive, honest, caring & made sure I was very hapoy with my purchase of a preowned 2015 Hyundai Sonata Limited 2.4L which was in supurb mint, like new condition! No… high pressure sales here! No haggling, honest, upfront pricing which made the experience stress free! I entered and left the dealership feeling very blessed!Awesome people and experience!
by TroncoD on 08/01/2018Went there after being in another VW dealership that I will not mention. Was treated by Ademir that from the beginning to the end was amazing! Listened, researched and worked his (ejem) off to get us what we needed and wanted! Then… introduced us to Jeremy in Finance that did the same. Met a few other sales reps that as well were kind, not pushy and affable! Ended with a beautiful Atlas with what we needed for the kids as we well that are getting enormous! I'd recommend ANYONE that is interested in a, no hustle, clean, professional environment with plain nice humans that will try their darndest to get you what you want/ need without pressuring you to check them out and give them a try!! Ah, by the way, switching from a brand of vehicles I've been with for 26 years. Thank you guys for your work!Excellent dealership
by Bluejacket1973 on 07/11/2018Excellent customer support and our salesman Keven.G was attentive to our needs. The paper work was flawless and I got my wife 2018 Tiguan se at a very good price. Hendrick VW is A+ on my list.Best car buying experience
by Marcus on 07/10/2018We had the pleasure of working with JP. He was great from the start and put us in a 16 Charger after two visits to the dealership. We felt absolutely no pressure. Every Hendrick Representative we dealt was courteous and friendly. Hope to… buy from them again in the future!The advertised "Hendrick Price" on the web site is NOT the price
by TWB on 06/26/2018The advertised "Hendrick Price" on the web site is NOT the price you can buy the car. I tried to buy at the web advertised price. And, I was informed the that all cars had 'mandatory' dealer installed options...in my case adding $1495 to… car price (not value, but price). The dealer installed options were overpriced.....basic wheel locks for $199 when you can buy McGard or Gorilla for $45 or less; nitrogen "upgrade" of questionable value for tires at $199 when cost is no more than $6 per time (google it and see what the 'experts' say on this upgrade)...I can go on and on for each overpriced and non-optional option. My issue is not the dealer trying to make extra money (even if way overpriced for value). My issue is advertising a 'Hendrick Price' that is not obtainable when attempting to purchase the car...and the fact they tell me "everyone does it" and "we charge less than others". Great comparison in my mind. It is like saying "we are all bad, but we are at least less bad than all the other bad guys". I searched their web site and also found no explanation or even "small print" on the non-optional options installed by the dealer. That said, I'd cautiosly recommend the dealership...but, buyer beware....and know that you will pay high fees for items of limited value (or cost). Personally, I won't buy from them as I don't feel like being ripped off. I purchased elsewhere.No BS" on car purchase experience.
by AveC888 on 06/23/2018I needed to purchase a vehicle but was up in the air about getting a 2018 Yukon or 2018 VW Atlas. The warranty of 72,000 and 6 years as basic what drew me in (I knew there would be extra charge on other warranty coverage but they are not… too bad). First I went to VW in McKinney and BOY that was a HUGE mistake. Nothing but bad business from General Manager and not trustworthy. I was on the phone with Zully with VW Frisco while I was at VW McKinney and she heard the bad business going down and told me to meet her at VW Frisco we will treat you much better. Zully was excellent sales rep and knew what I wanted and felt appreciated and we made a deal before I left. I was extremely exhausted but was relieved I got a new VW atlas. We were both happy. Now I have to come back in 3 years to get another VW for my graduating son...Perhaps a 2021 VW Passat or Jetta.. Hmm have to see the future designs first.Exceeded Expectations
by HappyFamily on 06/15/2018Robert Fabian is the BEST salesman out there! My husband and I really struggled with feeling like we werent just another number with buying a car and he truly made us feel so comfortable. From start to finish we were made to feel like… family with his honesty and dedication to helping us find the right fit for our growing family. If you need a new vehicle then Go visit Robert because he is the standard of what a salesman should be.I love my new Atlas from Hendricks VW
by sergioadh on 04/25/2018I had a really great experience while buying my new Atlas, I can only say good things about the way Anas (the salesman) treated me, he was straight-forward with the pricing and really courteous, didn't waste my time at all, he never pushed… me to get upgrades or extra services that I told him I didn't want. He took the time to compare the different models in detail and made concise recommendations on which model might best fit my needs. I will definitely recommend you talk to Anas if you're planning on buying a VW. Also, the other employees at the dealership were really great, they explained everything in detail and made me feel really comfortable throughout the whole process.New car purchase
by Patterson on 12/07/2017We really had a very good time at Hendrick VW of Frisco. Mosaab Barazi was our sales person he made the experience a lot easier than we were expecting he was very kind and helpful and we would recommend this dealership to our friends and… family.Great service
by DebraTiguan on 11/30/2017I had a great experience with Hendrick's VW Anas, Ryan were exceptional and made the usual stressful car buying experience easy and stress free. They said they would take care of everything and they did. Highly recommended and will be… back.Excellent service
by Dtownshinin on 08/29/2017Ademir was very helpful and very quick. Highly recommended to do business withVW Jetta puchase
by Seejaysee on 08/21/2017The staff at Hendricks were very personable and went out of their way to help me get the best deal. Shout out to Robert Fabian for going the extra mile. The place was also very clean and spotless. All the dealership in the Dallas area… should be like this.Totally recommended
by jsgarcia_UTD on 07/29/2017I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all cordiality and attention that Marisa gave me. I don't know what the Hendrick Volkswagen… Frisco are waiting to grant a promotion to Marisa. What else can I write? If you want to buy a VW, doing good business and be well attended, go to Hendricks and search for Marisa Echavarri.Great car buying experience
by edw105tx on 06/12/2017Marisa Echavarri and Carlos Pauls were excellent throughout the purchase of a new VW Atlas. Marisa was inviting and provided an excellent test drive and Carlos was extremely knowledgeable and gave great confidence in the car. The… dealership is great - nice, open, modern atmosphere. Paperwork was painless and no pressure.Excellent experience buying my 2017 VW Tiguan!
by LucasCury on 05/30/2017My experience buying a 2017 Tiguan Wolfsburg Edition was excellent! Most of it was due to all the support I got from Robert Fabian, the Sales rep that helped me along the way. I was initially planning to buy a brand new Jetta last year,… and Robert reached me after a contact I did online through Hendrick's website. I did the test drive, got the best offer available, better than KBB fair purchase price. Unfortunately I had to postpone my purchase. Around 6 months later I called Robert, who remembered me and our discussion about the Jetta, and started a new conversation about the Tiguan. We found a car in their inventory that matched my needs and my budget. We did the test drive and I was almost sure about the purchase but still a little hesitant - usual for an over-thinker. He clarified all my doubts about the car, about the VW and Hendrick's service and about the purchase process. Moving forward in the purchase process, I've met Seth Baker to discuss finance details, great guy, easy to talk and discuss. I had a pre-approved auto loan letter from my bank, but he tried to get even better financing deals for me which was a plus. All negotiation and payment steps happened as per discussion, no issues. Overall, I'd definitely recommend Hendrick Volkswagen Frisco dealership - go talk to Robert Fabian - to anyone interested in a Volkswagen!Best Stock and Fast, Accurate Communication
by NTexDriver on 05/26/2017My sales contact Jesse G (with an assist from Zully R) made doing business at Hendrick VW a pleasure. Their fast and fair price- in writing- from my internet inquiry got me in the door. Their knowledgeable, prompt communication and… well-researched answers just kept coming all as I assessed their available stock. This dealership has pristine vehicles! No hail damage, which is a rarity in Texas, and the dealership's management was creative in finding me extra time behind the wheel to be certain of my choices. Top grade.Unprofessional Service Director & Staff
by Kinshuk on 05/26/2017One of most unprofessional place I have ever been. I drop my car 7 am in d morning on d request of James J Saliva. They called me becoz of d wrost service they have given me and want to make up for that. They had my car for the entire day… and didnt fix or do anything. Nobody even calls to tell me wat is going on with my car. I went in d evening to pick my car .... i asked for my keys .... They Don't know where my keys are. They Don't ve any work ethics in them. I totally wasted my time by coming to this place again. Don't go to this place. Their technician are not able to identify the problem correctly. I got my Volkswagen jetta serviced here couple of months ago ..... they said to me that check engine light is on, do this do that. I got d work done whatever they said. The same problem started all over again and this time they are do this and do that becoz it's different problem. Both the times they said engine requires work. They are simply making people fool who doesn't know technicality. I m not going to this place again. Not at all.
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen Atlas
Volkswagen Taos
About our dealership
Hi Chris B, thank you so much for your positive comments about Hendrick Volkswagen Frisco! We sincerely thank you for the positive review, and look forward to seeing you again soon!
by ALI MAHDI on 04/23/2025