Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Awesome services always
by Leighann on 06/15/2024Barry is the best. He always assist me with scheduling my car and making sure he gets it completed timely.Hi Leighann, we are delighted we could provide you with a positive experience with Barry! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing Service Dept.
by Mark Mini on 06/06/2024Took my daughter’s X3 in for routine service. Ana helped out and got everything I needed completed in a fast, professional and timely manner!!Mark, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service good, sales good, waiting room a freezer
by GitaK99 on 06/05/2024Service good, sales good. If you plan to wait, bring a jacket. Waiting room was an icebox…validated by both all shapes and sizes.Hi, thank you for taking the time to leave a review for us at Advantage BMW Midtown. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Incredible service
by O J Kassam on 05/30/2024elaine flores at BMW advantage is a true professional that goes beyond to ensure great customer serviceHi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.
Dr.
by CDBroussard on 05/29/2024I called the dealership three times for help with service and insurance coverage. I never received a call back. I haven’t received such disappointing service since I first owned a BMW in 2006.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at solszewski@Advantagecars.com. I look forward to speaking with you. Sebastian Olsweski, General Manager
Thank you for reaching out Sebastian, but my time is valuable. I’m going to pass.
Amazing Service
by Veroomz on 05/23/2024Exceeded all expectations on replacing a damage part and handling everything associated. Great attention to detail and expert advice for solutions.Thank you for your kind words! We're thrilled to hear that we exceeded all your expectations in replacing the damaged part and handling everything associated with it. Our team prides itself on great attention to detail and providing expert advice to find the best solutions for our customers. We're delighted that you had a positive experience with us, and we look forward to serving you again in the future.
Amazing Service Department
by Yvonne Garza on 05/17/2024This dealership has the best service department and team that care about their customers!We are delighted to know that your experience was amazing! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Scheduled maintenance
by Breiana on 05/08/2024Everytime I go to Advantage BMW Barry takes great care of me. This particular time my warranty for services expired and I had no clue, Barry made this process less stressful and helped me extend my warranty. Barry is the best at Advantage… BMW.It's fantastic to hear that Barry at Advantage BMW Midtown consistently takes great care of you! We're glad that Barry was able to assist you with extending your warranty and make the process less stressful for you. We'll be sure to pass along your kind words to Barry, as he is indeed an asset to our team. We're here to help and ensure your continued satisfaction!
Advantage BMW of Midtown - Service review
by FredMitro on 04/14/2024We had our 2016 X3 serviced yesterday at at Advantage BMW of Midtown service event for some repairs that had been identified at a previous service event. Our service advisor was Eduardo who has been taking care of us for over 5 years.… Everything was handled smoothly and professionally. The SUV was done when promised and they even washed the vehicle and installed a new tire that we had previously purchased for no charge. The price discount associated with the service event provided a significant savings that we really noticed and appreciate!! The peace of mind that comes from knowing that we receive quality BMW parts installed properly by a BMW technician is a big part of the value proposition for us! Keep up the great service Advantage BMW of Midtown!! 😁😁😁We're thrilled to hear about your positive experience at Advantage BMW Midtown! Eduardo provided smooth and professional service, and we're glad your SUV was ready as promised, with additional perks like a complimentary wash and tire installation. Thank you for choosing us for your BMW needs!
Quality service with a smile
by Mr Binford on 04/14/2024Completed service on time and provided recommendations on additional maintenance services that would be needed at the next intervalWe are thrilled to hear that you had a quality experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent service
by mlecompte on 04/09/2024I've been taking my cars here for 6 years now and have always been happy with the excellent service they provide. Scheduling an appointment is very easy and the check in and check out process is very efficient. Barry Thomas, my service… advisor, is great! He always explains everything up front, and provides updates throughout the day as my car gets serviced. I have not had any issues with the work they have performed on my cars. I highly recommend!It's fantastic to hear about your positive experiences at Advantage BMW Midtown over the past six years! We're delighted that you find our service scheduling easy, and efficient, and that Barry provides excellent service as your advisor. We appreciate your recommendation and look forward to continuing to provide you with top-notch service for your cars. We're here to help and ensure you continue to have a great experience with us!
Phenomenal
by Ivan Menz on 04/05/2024Barry offers a level of personal service that keeps me a loyal customer. Always delivering well above expectations.It's fantastic to hear that you had a phenomenal experience and that Barry provided personal assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Advantage Service Review
by IWK2023 on 03/29/2024Our service advisor Steven D. was knowledgeable and timely. Went above and beyond our expectations.It's fantastic to hear that you had a great experience and that Steve provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Quick in and out
by KenCmontrose on 03/28/2024I had 2 required service items. I scheduled online. Their van carried me home. In 4 hrs my work was complete, car washed, and they picked me up. My service advisor kept me apprised the entire morning.We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent experience
by Ashok Nair on 03/23/2024my car service experience today at Advantage BMW was handled by Bryant B. He was thorough and meticulously walked me through the process. He communicated well on what was being done. I am glad he was hanfling it. I have always had excellent… experience at Advantage BMWWe're glad to hear about your positive experience with Bryant at Advantage BMW! Our team is committed to providing thorough and excellent service, and we appreciate your feedback. Thank you for choosing us for your car service needs, and we look forward to serving you again in the future.
Repair
by Remona Banks on 03/15/2024It was awesome Steven Dang went above and beyond. He kept me up dated on everything from start to finish. Thanks for all your helpThat's wonderful to hear! We're glad that Steven provided you with an awesome experience and kept you updated throughout the process. We're here to ensure your satisfaction with our dealership's services!
Great Service
by Glenni4 on 03/14/2024Advantage BMW in Midtown Houston had a great job on my service call yesterday. They were courteous, great work, and delivered on time.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
BMW service in Houston
by palmerbs on 03/12/2024The dealership did exactly what we asked them to do, and my service advisor was entirely delightful to work with.We're thrilled to hear that Advantage BMW Midtown met your expectations and provided exactly the service you requested! Providing delightful service is our goal, and we're glad that your service advisor made your experience enjoyable. Thank you for your kind words. We appreciate your business and look forward to serving you again in the future!
Yearly Service
by LisaDoz on 03/08/2024Was met quickly by my service representative. The waiting area was comfortable and clean. Overall good experience.It's great to hear that you were quickly met by your service representative and that the waiting area provided a comfortable and clean environment for you. Safe travels, and thank you for sharing your positive experience!
Service on X7
by Mot bejger on 03/08/2024I appreciate Andre’s dedication and assistance with the issues my car has been having lately. He’s responsive, respectful and attentive to all of my cars’ needs.We're glad to hear that Andre's dedication and assistance have been valuable to you. It's great that he's responsive, respectful, and attentive to all of your car's needs. Thank you for your appreciation. We're here to help and ensure your car runs smoothly!
Great service at Advantage!
by BMW lover on 03/01/2024Kevin in Advantage service is very thorough, nice and quick. I had nail in my tire, he found new one, replaced in 2 hours, car polished and cleanedWe're delighted to hear about your positive experience with Kevin in Advantage BMW Midtown service. It's great to know that he was thorough, nice, and efficient in handling the situation with a nail in your tire. We appreciate your feedback. We value your business and look forward to serving you again in the future!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023