Audi West Houston
Customer Reviews of Audi West Houston
Review type:
Audi West Houston has an awesome team
Audi West Houston did an awesome job!
Audi West Houston has an awesome team
by jbmccl44 on 04/06/2025I am the proud new owner of a 2025 Audi RS6 Avant Performance and I have to say the folks at Audi West Houston did an outstanding job! My salesman, Michael Price, did virtually everything to make my experience pleasant and fun. He was… very knowledgeable and accommodating and NEVER pushy or overbearing. He genuinely listened to what I wanted and made it happen! I did a trade-in and the used car team also went out of their way to get me a great deal. The finance team quickly pulled together a loan that beat the offer from my credit union I have had for over 30 years. I truly cannot imagine how I could have had a better buying experience and the car – WOW! Off the charts!!!We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Audi West Houston did an awesome job!
Customer service
by Customer 1 on 03/29/2025Very good people and they were very understanding and walked me through the process of getting my vehicle. Would definitely recommendYour satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
Great service
by Shirley on 03/07/2025Review for Audi Dealership & Salesman David Olvera I had an amazing experience at Audi West Houston thanks to David Olvera! From start to finish, he provided excellent service. He was kind, patient, and extremely knowledgeable about every… detail of the car I was interested in. He took the time to explain all the features, making sure I fully understood everything before making my decision. The entire process was smooth and stress-free, and I truly felt like he had my best interests in mind. I’m beyond happy with my purchase and highly recommend David to anyone looking for a great car-buying experience. If you’re shopping for an Audi, definitely ask for him! Also would like to mention Grant from the service department. He was very kind and helpful as well.Hi Shirley, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
DO NOT USE THIS DEALERSHIP! If I could give zero stars, I would.
by Karin on 03/07/2025I put a deposit down for a new Audi on 2/10/2025. It was "at the port and should be delivered in a week" per the salesperson. My car was falling apart so I could not wait for the new Audi and purchased another car on 2/25/2025. I… communicated with the salesperson and he assured me that I would have my deposit refunded to my credit card. On 3/4/2025 I checked my credit card activity and no refund. I contacted Jared again and he said he would contact accounting. I left a message for both the salesperson and his Manager. Crickets. On 3/6/2025 I physically went to the dealership and they said they couldn't refund my credit card as they had gotten a new credit card system. The finance manager, assured me that I would receive a Zelle payment for my refund the following day. No refund yet! I will have to dispute the charge on my credit card!Karin, please contact our General Manager directly at 281-899-3400 or Anil.Mathew@audiwesthouston.com and he will assist you. Thank you.
Audi purchase with David Olvera
by Ashley H on 02/25/2025I just bought my first Audi with David Olvera and am extremely pleased with the experience. He communicated well, was kind, professional and fair. I would highly recommend him to anyone looking at buying from Audi. Also, I was expecting to… spend 5 hours at Audi and the entire process only took another little over an hour. I wasn’t stressed at all, and I felt like they respected my time!Hi Ashley, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi West Houston!
Great professional and personal service
by Jesenrmor on 02/16/2025updated 02/21/2025Went out of their way to find me the car exactly that I wanted, worked with me on price and easy when I arrived.Hi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Pre-owned vehicle purchase
by Saurabh on 02/12/2025updated 02/19/2025Shariq was amazing sales person that I interacted with, he made the whole sales process easy and was very helpfulHi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Tony was outstanding
by RWaldo123 on 01/26/2025Tony Arana could not have made the buying process any easier. He listened to my requirements and concerns and offered options that fit my purchase criteria. He was patient and did not exert undue pressure while I considered whether or not… to purchase the vehicle. I could not be more pleased with his help and will return for my next Audi.Hi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Buying Audi at Audi West Houston
by Anonymous on 01/17/2025updated 01/24/2025This review is strictly from the sales experience, it does not reflect my experience with service. I originally went to this dealership because it was close to me and they had a special APR deal going on at the time. I had checked the… details on their website to see if I would meet the qualifications, and it appeared that I did. Fast forward to the salesman, he either genuinely had no clue or acted as if he had no idea what I was talking about. I showed him the special on the dealership’s website and left for a good while. Only to tell me I did not qualify, and I asked on what grounds was I disqualified. He told me the reason, but I had asked for proof/documentation that explicitly mentions the criteria to qualify. He did not provide the information to me, which all seemed pretty shady to me, I would have given less stars due to the lack of transparency throughout the whole process. It really did feel like smoke and mirrors around every corner. You definitely need to do your own research about shopping Audi before hand in order to have some clarity about what’s going on, and what they’re selling you. The only reason I gave two stars is because they seem to have a very friendly staff, and great service side.Thank you for bringing your experience to our attention. We'd like the opportunity to discuss this with you. Please reach out to our General Manager at 281-899-3400 at your earliest convenience. Thank you.
First time Audi buyers
by AB11111 on 01/12/2025updated 01/21/2025We came in not knowing what we were looking for and they took their time and found us the perfect vehicle for usHi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
New Q5
by Chad Johnson on 01/18/2025Amazing experience. David made it quick and easy and was great to work with. Highly recommend.Chad, we are so pleased you enjoyed your visit to Audi West Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing good service
by Ana Rondon on 12/24/2024updated 12/30/2024Great customer services. Stephanie was excellent sales person and make the process smoother.Hi Ana, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Excellent
by Alaeanuga on 12/21/2024It was relaxed and no stress.Thank you for taking the time to let us know how we did. We hope you have a great day!
Found the perfect auto for me!
by Surprise Q3 on 12/19/2024My sales rep, Christian, was very friendly, polite and considerate while never making me feel pressured to make a deal. He was a great listener and matched me to the perfect auto, even though I arrived there convinced I knew what model I… wanted. The sales process was very easy and was completed quickly. Great overall experience!We’re thrilled to know you had a fantastic experience with us! Your feedback means the world to us and encourages us to continue delivering excellent service. Thank you for choosing us, and we hope to see you again!
Mr
by Joesephs on 11/28/2024The finance process was very publicly intrusive as there is no office to conduct your personnel information being spoken in public in the open sales area...The extended warranty has no documentation to have on your person and my 34.0000… dollar vehicle had no spare tire tool or jackWe would like the opportunity to address your concerns. Please reach out to our General Manager directly at 281-899-3400 when you have a chance. Thank you.
I purchased a Q5
by Terri S on 11/24/2024Brian and the team were professional and knowledgeable. They assisted me in setting up my car and answered all my questionsHi Terri, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
New car
by abbas858 on 10/26/2024updated 11/04/2024Helpful Love my new Q8Thank you for taking the time to let us know how we did. We hope you have a great day!
Best Car Buying Experience
by J. Selders on 10/25/2024I completed my credit application online prior to visiting the dealership, which was very helpful. The salespeople, dealership manager, and business manager made up a great team. Despite being new, the salesperson was kind and helpful. We… had a smooth negotiation, and I got the desired deal. The team was very friendly and relaxed. The dealership is always clean and well organized. I did receive a thank you gift, which I love. Definitely recommends this dealership and team.Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great experience with Stephanie Penagos
by D Bradley on 09/02/2024Stephanie did a great job of taking control of the sales process to ensure we felt and were treated like a valued customer. No back and forth with finance regarding offers, just to the point to get the deal done.Hi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
My First Audi Experience
by Hope Leal on 08/13/2024updated 08/20/2024Brian Perez was the nicest and most well mannered sales person I have ever dealt with. A real pleasure doing business with this young man, very professional, everyone was. The whole process was quick and easy.Hope, we are so pleased you enjoyed your visit to Audi West Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
My 1st Audi
by Nolagirl on 08/04/2024updated 08/14/2024I had the most amazing experience at Audi West Houston! My salesman, David, approached me and my husband in the most polite manner. He wasn’t the typical car salesman vulture. He listened to what I wanted in a car and found the perfect one.… He explained the features in detail and made the test drive a comfortable experience. The finance manager, Joseph, was also very friendly and not pushy. This was the smoothest car buying experience ever!Hi, congratulations on your first Audi! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi West Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 04/08/2025