Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
My 2024 Z51 Corvette Purchase was an exemplary experience!
great experience!
by AmyJones on 02/18/2025updated 02/25/2025Great experience at the service area. Good area to wait with comfortable chairs, laptop area, vending machines. Was able to have doordash deliver food as well. Bernardo was a fabulous service desk contact and did everything he could to help… me out.Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Amy! If you ever need help, just give us a call. Happy motoring!
Worst experience ever
by Madashell on 10/16/2024Buying a car from autonation should have been an easy deal. It started when I drove several hours to a dealership after talking to the salesman all day. He said he would have the truck there to look at when I got there. Turns out when I got… there the truck wasn't there. It was still at the original dealer.my salesman I spoke to all day and set up an appointment with also left and was not onsite. Instead of explaining why the truck wasn't there they proceeded to try to sell me something else. I was there for that specific truck. I left and drove to the dealer the truck was at the next day. Started paperwork on the vehicle and turned out the interest rate was too high so I opted to get a co signer. My co signer was not able to make it to the dealer on Saturday and needed to wait till Monday to meet me there. While I waited the dealer sold the truck I had started paperwork on. This upset me but it is what it is. I finally settle on a 22 silverado ltz and buy it. They tell me it will be 2 days before it is ready. 2days pass and I get the call to pick it up. When I get there, the truck is disgustingly dirty, and there is a litteral piece of the truck hanging off the back end. (Exhuast tip) the windshield is smashed, and it's got several dents. I was furious. They claimed everything will be fixed and send me home in yet another loaner telling me 6 days. Fast forward 6 more days and I go to pick up the truck for a second time. The dents were not fixed, and the exhaust tip looks like a teenager in shop class put it on. It's crooked and only bolted on one side so it wobbles. Hands down the worst experience I've ever had at a dealer. Steer clear.Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 914-4750 to discuss your concerns, as your satisfaction is of utmost importance to us.
Loyal customer
by Satisfied 1 on 09/06/2024updated 09/13/2024As always my service was flawless from the guy welcoming me as I arrived to my service advisor Gary Rogers thank you very much for keeping my Silverado running like newHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I highly recommend this business.
by PhatBoy on 08/30/2024I would like to thank Auto Nation Chevrolet for the great service they provided on my 2017 Yukon Denali Xl. The atmosphere was very pleasant everyone had a great attitude when it came to greeting the customers when they walked through the… door. They took care of my business with my extended warranty company, I just dropped off my vehicle and picked it up. I would recommend this location to anyone that needs vehicle repairs.Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
My 2024 Z51 Corvette Purchase was an exemplary experience!
by HappyVette on 07/20/2024The sales person assigned to me made the deal happen with his persistence, compassion, and honesty. When I upgrade to the 2027 Corvette Z06 model, I shall return to AutoNation.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Wonderful experience
by CaitlynM on 07/19/2024Great experience with sales, service, finance, and overall environment. 10/10 recommend. Will be back! Love my new Chevy Trax!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet Gulf Freeway and we hope to be of service again in the future.
very bad service and customer service !!
by marcoshf on 05/16/2024AUTO NATION CHEVROLET GULF FREE WAY very bad experience, this is the third time I have had a bad experience servicing my sonic and my traverse at this agency, the first time they damaged a screw, the second time they did an alignment on my… traverse and the They left it very bad, and the third one, they changed the brake pads and after that you heard a very ugly noise when braking, and finally I made an appointment to have the damage to the brakes checked and the employee told me that it was too late to review it (3:00 pm I don't know why they make appointments at those times if they won't be able to serve clients) muy mala experiencia ,es la tercera vez que tengo una mala experiencia haciendo el servicio a mi sonic y mi traverse en esta agencia,la primera vez me dańaron un tornillo ,la segunda vez hicieron alineacion a mi traverse y la dejaron muy mal ,y la tercera .,cambiaron las balatas y despues de eso se escucha un ruido muy feo al frenar ,,y para terminar hice una cita para que revisaran el dańo de los frenos y el empleado me dijo que era muy tarde para revisarlo (3:00 pm no se porque ponen citas en esos horarios si no van a poder atender a los clientes )Gracias por dejar estos comentarios detallados sobre su experiencia con nuestro concesionario. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (281) 914-4750 para analizar qué podemos hacer para ayudarlo.
Good Service
by Gonzalo L. on 04/25/2024They showed me all options in order to find the right truck for me.Hello Gonzalo, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Buying a Vehicle
by Jaynitha on 03/25/2024My experience with Autonation was Great. My salesman Chris was awesome, made me feel so comfortable with purchasing my vehicle. I would definitely recommend Autonation to family and friends.Hi Jaynitha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Chevrolet Gulf Freeway and we hope to be of service again in the future.
Jaynitha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Truck purchase
by Mangoman on 03/25/2024Very pleasant experience. In and out. Took three hours to complete the deal. Very satisfied.We are pleased to hear you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Mangoman, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buyer Beware!
by Disappointed Buyer on 03/15/2024Reject auto loans and warranty offers from this dealership. Both have been awful experiences. The sales person was easy to work with but the finance and warranty people are not. Once the car is purchased you are stuck, stuck, stuck....so… do your research, don't buy the warranty, and get a loan from your own bank if you need to.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Gulf Freeway take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8940 to discuss what we can do to help.
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 914-4750 to discuss what we can do to help.
James Jay
by jayjabal on 03/13/2024This was the second vehicle I have purchased from this dealership. They are efficient.Thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
AutoNation Gulf Freeway
by jwss454 on 02/23/2024Excellent service. Work was done in a timely manner. Friendly people.We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchase of a new 1500 LTZ
by Danny L. on 02/06/2024All associates were very nice and responsive. I couldn't have asked for a smoother process and transaction on my new vehicle. I'm looking forward to another great deal at AutoNation Gulf Fwy soon. Danny and Kathy L.Hello Danny, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Danny, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great dealership
by Trenton on 02/03/2024Everyone was wonderful and did a fantastic jobHello Trenton, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Trenton, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic Deal and Excellent Service!
by dvan2287 on 01/12/2024I recently purchased a 2024 Chevy Equinox from AutoNation Chevrolet, and I couldn't be happier with my experience. After shopping around for a while, AutoNation Chevrolet not only had the car I wanted but also offered a deal that beat… everyone else's prices. The staff at AutoNation Chevrolet provided excellent service throughout the entire process. They were knowledgeable, friendly, and made the car-buying experience seamless. I appreciate the time they took to answer my questions and ensure that I got the best deal possible. I highly recommend AutoNation Chevrolet to anyone in search of a new vehicle. Thank you for making my car-buying journey enjoyable and for providing a deal that exceeded my expectations!Hi, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Great experience
by Kim Allen on 11/11/2023Kevin Wesson was great. Have purchased many cars and it is usually an all day event. Not this time. Great experience.Hi Kim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by Satisfied on 10/30/2023Although there was some wait time getting checked in, the overall visit went well. The service rep was very professional and provided excellent customer service. Everything that was performed on the car was explained. I was very satisfied… with the overall service.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Work
by Tommy Smith on 10/29/2023I always receive professional and friendly service whenever I bring in either of my vehicles for service work. Jay Dekohary is my go to Service Advisor because of his knowledge of vehicles .Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top notch service!
by Millard on 10/27/2023They always get me in and out faster than expected while answering all my questions and giving me a few helpful tips as well. With that being said I believe the service department is second to none.Hi Millard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy Sales Method
by Tonika B on 10/26/2023Pleasant. Luis was easy to work with and let me decide what was best for me.Hi Tonika, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/23/2024