Customer Reviews of AutoNation Ford Gulf Freeway
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Lisa Jacot
by Lisa Jacot on 07/28/2024
one of the best group i had to work with. They made it fun at a bad time in my life, I had just lost my car
274 reviews
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2018 Ford Explorer Purchase
by jwild0630 on 01/02/2019My purchase was fast and convenient. I had research the vehicle that I wanted on line from my work in Indiana. It was exactly what was in the on line pictures and description.Bought a 2019 FORD Escape
by Lizrod127 on 11/30/2018updated 12/07/2018Very pleased with Bora. Tried to get us the best deal possible and did. Great personality and customer service.Larry H
by Larry H on 10/03/2018updated 10/09/2018Friendly and courteous service. Explained what was being done. Didn’t pressure me to get other options performed.Ford Fusion Hybrid
by Ford Fusion on 07/26/2018updated 08/06/2018The experience was short and sweet. Burton was honest and did not try to hold anything back. Bought a great car at a fair price. No pressure even through the finance discussion. Will definitely go back the next time I need a car.F 150 purchase
by Wade Sully on 07/17/2018My experience with Auto Nation was pleasant. The staff was very professional.Five Star Sales Rating with a One Star Service rating
by SamandLily on 07/05/2018The experience with the sales group was excellent. The salesman took his time with me and showed me all of the vehicles that I wanted to look at. I ended up buying the very last one we looked at. Finance was really slow. I sat around for… hours waiting to get to finance to close the deal and sign the paperwork. Once I got in, it went very smooth. Since I've bought the vehicle, I've had to deal with the service department. Not a very pleasant experience. I would not recommend this dealership to family or friends only because of the service department.HECTOR DURAN = HORRIBLE MANAGER
by CustomerGH on 07/03/2018Worst experience I have ever had with buying a vehicle. The salesman, Omar, was great! The sales manager, Hector Duran, was absolutely horrible. He is the most unprofessional manager I have ever dealt with. I traded in my truck and kept… receiving calls that the payoff had never been sent in. I called and left messages to have him call me back SEVERAL times and he NEVER returned my call. I FINALLY was able to get in touch with him and he told me that it is not his job to follow up with customers, he says it is the salesman's job. He was very rude over the phone and refused to give me any information on the payoff of the truck I had traded in. I highly recommend avoiding this ridiculous excuse of a manager if at all possible. Wish I could give zero stars to him.Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (713) 489-2089 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Recall Service-Door Locks
by Service on 07/03/2018My service representative was very courteous and helpful.We appreciate your response, Service! Don't hesitate to call us if you ever need anything. Be safe on the road.
Another Great Purchase
by kingja88 on 04/02/2018updated 04/16/2018This was our second vehicle purchased at this AutoNation and our second sale with Joel. We would recommend to our friends!Xavier Johnson from AutoNation Ford
by razermouse on 09/11/2017updated 09/25/2017We had a very good experience working with AutoNation Ford. In particular, Xavier was very patient with us. We looked at more than just a few Mustang GT Premiums. I never felt pushed or rushed by any of the AutoNation team to make a… decision. They let me figure out what I wanted to do on my own by giving me plenty of space. We were able to come to terms on the price of the vehicle, our trade, and a great extended warranty without a lot of back and forth haggling. That was because Xavier was going to bat for us behind the scenes and making a case for us. I would highly recommend giving AutoNation a try.Sales service vs financing service
by Texansfan on 08/04/2017Let me start by saying we had a great experience with the sales person and the sales team. However, we did not have a great experience with financing. We purchased an extended warranty the day of sale and told we could cancel at anytime.… The very next week we requested the extend warranty be cancelled. It has now been Six weeks after purchase and we are still trying to have the warranty cancelled. I will not return to this dealership for my next vehicle purchase.We regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (713) 489-2089 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you.
Great customer service!
by Leanna97915 on 07/18/2017updated 07/27/2017These guys aim to please! They beat the origional offer I had from another car dealership, extremely satisfied with the deal we have. They will work hard to fit your needs! Absolutely recommend!!!We are delighted with your strong recommendation of our location, Leanna. If you ever need help, just give us a call. Happy motoring!
Bought new 2017 Mustang GT
by hawk2326 on 06/16/2017I worked mainly with Xavier on the sale. They remained respectful with me the whole time and I never felt super pressured or rushed. My only complaint is that I feel it took a little longer than necessary to negotiate to the final price.… But other than that, it was a good experience. I will also note this was my first car purchasing experience and it could have been alot worse.Prepaid Oil Package
by Pacer05 on 06/05/2017updated 06/18/2017Everything was great until I went to get my vehicle they were trying to charge me for the service, I explained to the service advisor that I had a prepaid package, I had also put it in my appointment notes that I had a prepaid package, lady… at the window had to search on computer to find when I paid for package. No one had scanned the prepaid package.Bait and switch internet pricing is the game here don't waste your time!
by JackLucas on 05/26/2017I saw a vehicle on their web site being advertised at a good price. When I got there to buy it they started adding dealer packs at insane prices for useless like door edge plastic for $300. They bait you with a good price on their web… site then add garbage charges onto the price and insult you when you object. The place is rip city, I believe they will try to screw the buyer at every step of the sale. Look elsewhere for an honest deal.Thank you very much for sharing these comments, Jack. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Best service in Southeast Houston
by Ludawg329 on 04/08/2017Amongst the Ford dealerships in the Southeast Houston area, Autonation would be the best by far in my experience. I have been to other Ford dealerships multiple times and there were always something that irks me in terms of customer… service. Autonation was the only one that is accommodating and customer focused. No attitudes, no rude remarks, no push back, just always pleasant and to the point. I will make this my designate service stop for the forseeablee future.[non-permissible content removed]
by Redsonjap on 12/31/2016Good service department, bad sales staff. Returning customer one would think they would be treated a bit better, not here. Its nothing but a bunch of crooked people here. Dont go here.We appreciate you leaving this feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in AutoNation Ford Gulf Freeway. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our location moving forward. Thank you for your input, and we hope to hear from you soon.
High quality service
by mcochr51 on 11/03/2016updated 11/13/2016I made my appointment to get the oil changed on the telephone and my appointment 2 hours after I called them. They took my truck and I was driving home after a couple of hours.Bought a new F150 - good experience
by DGS_Texas on 07/16/2016Just before the 4th of July, I had settled on an F150, so I visited this dealership and met Mr JC Robinson. We test drove a 150, and I said I wanted to think about it. The next day, I emailed JC and he responded with a formal quote. I… came by the next day, drove the truck and decided to buy that one. I would characterize it as a low-pressure, no surprises experience. The price I paid was exactly what was quoted in the email. I financed with Ford, so the Finance guy certainly wanted me to purchase extras, but I politely declined and all was well. On my way out, JC said "You mentioned that you were a veteran." I had mentioned that I was Air Force during Viet Nam. He said that Ford had a veteran appreciation program and that I should fill out some forms, send them to him and he would send them to Ford. Ford would then send me a check for $1,000 because I had fulfilled all the conditions of the special offer. I received that check yesterday. I appreciated the fact that JC mentioned the program, and that Ford was prompt in honoring its commitments. Well done.Rosa Villatoro is outstanding and extraordinary
by StephenHuo on 07/08/2016Our family went to AutoNation Ford Gulf Freeway on July 4th, the Independence Day, to purchase a new 2016 ford explorer after talking with Rosa Villatoro via emails in the past week. Rosa Villatoro is outstanding and extraordinary, and one… of the best sale managers I have ever seen!! She had been a school teacher for 18 years before joined in AutoNation Ford Gulf Freeway; this maybe the reason why you feel very warmly and nicely when you talked with her compared to other sale managers. Rosa just has great communication skills that make you feel very comfortable! I had talked with approximately eight ford dealers via email and the replies from Rosa made me feel I should come to AutoNation Ford Gulf Freeway other than the other dealers. I am glad I am extremely correct on my decision. Rosa was waiting at the door when we arrived and listened to what we wanted on our new vehicle. Initially we chose a vehicle that fits our needs most; however it ends up with very high mileage on it. Rosa immediately found another vehicle with exactly same option packages and lead us to a test drive! By the way, we found she is an excellent driver as well! When we saw that vehicle in the new car parking lot, it was surrounded very narrowly by other cars. It was too narrow that I would never dare to drive it out! She showed me her amazing drive skills by moving it out smoothly without any scratches. After we wanted to buy, Rosa helped us to make it happen at an amazing price that is lowest compared with all eight dealers that I have negotiated for a week. I just talked with Rosa about my request, and she handled all the other communications with her managers and financing staff in a very short time. Rosa is amazing professional and friendly, she took great care of me as a customer and I would recommend Rosa to anyone looking to buy a Ford. It was a great, no hassle car buying experience, with Rosa standing with you.Great Services
by Agranados83 on 05/12/2016Great Services good people good job. Over all I am happy with the job they did.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024