Customer Reviews of BMW of Houston North
Review type:
Best experience in purchasing a vehicle that I can remember.
services
by Lenzytx61 on 03/17/2025Services rep. was very detailed, took very good care of me and went over the bill and explained everything.Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Mrs. Scott
by Robin Scott on 01/11/2025Quick and easy service and able to help me in a bind with my car issues.Hello Robin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jay k
by Buddycat7 on 10/06/2024updated 10/14/2024Thorough and timelyHello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Great Service dept
by Dameion on 07/19/2024Was having problems with car called service advisor Arielle she had me bring right in made sure my wife had a vehicle to drive . Car was diagnosed and fixed correctly I’m very much pleased with the outcome . Thanks Arielle and BMW northHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Twood1105 on 07/11/2024I love the environment at the service department the advisor was friendly and so was the technician on the break down of my service visit. Literally had me in and outHello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW X5 Service
by jimiddleton on 05/23/2024I purchased my BMW X5 from BMW of Houston North almost 7 years ago. I have taken it back there for service when necessary and have had a very pleasant and professional experience every time. Keep up the good work.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Best experience in purchasing a vehicle that I can remember.
by Jim S on 05/22/2024Chase was pleasant to work with and hope he was as honest as I felt he was.Hi Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Purchased a BMW X3
by Justin S on 03/31/2024Was in and out in less than 3 hours. Got the car we wanted with a low interest rate. The team took care of us all around. We will be repeat customers in the future.Hi Justin, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I purchased my 2007 Mercedes 550SL 2 weeks ago.
by Brad Constant on 03/06/2024updated 03/13/2024The experience was excellent, Michael Russo was very attentive & the follow-ups prior to the purchase were the best, not only from him but also from Martin Cohen. When it was time to do the actual purchase, it was quick & easy. I would… absolutely recommend themHi Brad, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Houston North and we hope to be of service again in the future.
Greatful Customer
by Chelle L. on 03/04/2024After visiting another BMW dealership, I decided to stop by BMW North Houston to look at the 5 series. This was May 23, and I wasn't ready to purchase, but I wanted to see and feel the car. After walking around the showroom floor, I began… to look around, Mr. Desmond said are you ready to ask questions. He answered all my questions knowing I wasn't quite ready and I visited at least 2 more time and it was always the same caring attitude. Never any pressure. Well Feb 24, was my time. I am elated and greatful for the patience and attitude of this dealership to make me feel comfortable. I am the owner of a 2024 330I and I couldn't be more pleased.Hi Chelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service from beggining to end
by MariamG3 on 02/26/2024Most seamless car transaction from the moment I walked in, to the moment I left with my car. The manager, sales agent, and finance agent were all so helpful and kind that even though this dealership is an hour away from my house, I will… still come to them for my next car.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2020 5 series xdrive 40i
by peter fagan on 02/09/2024The sales person was friendly and professional The initial finance person: Extended warranty options: Details of terms and conditions were not clarified for the BMW Extended Warranty. . Had to see an additional finance person at the… dealership to explain different third party warranties which offered better terms and conditions and am able to transfer to a better warranty for my car to satisfy me.Hi Peter, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
VERY, VERY DISAPPOINTED!
by JKO on 02/08/2024I purchased a 2021 BMW X5 from BMW of Houston North on Jan. 30th. The car was very nice with only 1,500 miles on it. Unfortunately, the salesman, Mr. Massiah, hasn't gotten back to me in two weeks about the very expensive and very necessary… spare key. I called him about the key on Feb. 2 and he told me that they hadn't gotten the spare key for the previous owner. I don't have there very important 2nd key AND I've heard nothing from Mr. Massiah regarding that key. It's a shame that the joy of purchasing a virtually new car can be tarnished by a bad experience with their salesman. I spent my entire life in sales and service of my customers and their best interest was always foremost.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8901 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Holy Molee X3 M40i
by jlkewl25 on 02/07/2024Test drove an X-5... beautiful car, but had brake fade. Was getting ready to leave the lot when I remembered that there was an X-3 that I had on my saved list from the same dealership. Test drove it and fell in love with it instantly.… Worked out a deal and drove it home the next day. Car is fun fun fun.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Brake Flush
by Frank S. on 02/02/2024Service was the best! Felt like I king the moment I pulled into the service bay. Ralph set me up with everything and explained thoroughly my upcoming repairs and priced out everything accordingly. See ya soon for my accessory installations.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Repair of collision damage
by SunnyCC on 01/05/2024Auto Nation repaired my 2020 BMW and it was a job well done. Customer service was excellentHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
An Experience Worth Repeating
by Gordon L. on 01/02/2024Recently had the pleasure of purchasing a used vehicle from BMW of North Houston. The sale was conducted long distance through the excellent assistance of DeAngelo (Sale Rep) and their management team. I found them to be forthright and… trustworthy in what services had been provided to the vehicle, any anomalies or known issues, and the handling of the actual purchase and shipping of the vehicle was almost painless. The purchased vehicle arrived at my destination without any visible or noted damage, excellent handling. Based upon my experience with this dealership and the great sales and management team, I fully expect that I'll be calling upon them again in the future when I need another vehicle for my family.Hello Gordon, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Raymond on 12/14/2023Fix quicklyWe are pleased to hear you had such a positive experience with us, Raymond! If you ever need help, just give us a call. Happy motoring!
Service adviser
by Jordan j on 12/09/2023Very fastHi Jordan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by unknown on 12/01/2023autonation service offers some of the worst customer service i have ever encountered. both at bmw of north houston and bwm of the woodlands. they are 100% not incented to drive customer satisfaction. love my bwm but not the autonation… service. Sewell is where it is at if you want to be treated like a valued customer.Hi, we appreciate you taking the time to respond. The staff at BMW of Houston North take our reviews very seriously. If you are willing, please call our General Manager at (281) 305-8901 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Great experience with only one set back.
by I buyer on 12/01/2023Would have been 5 stars but was told there would be no Black Friday Specials and there were after I purchased. I was told afterwards that it was still am awesome deal but don't feel totally satisfied after this encounter. Would still… recommend to family and friends.Hi, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (281) 305-8901. We'd appreciate the chance to make your experience a positive one.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 05/24/2024