Customer Reviews of Central Houston Nissan
Review type:
From 5-star to 1-star
by Jack C on 03/15/2024If you want to learn how to turn a 5-star review and a lifelong customer into a 1-star review everywhere and a never-coming-back customer, Central Houston Nissan is the right place. I was mailed a giveaway saying that I won money, and I… even called to verify and they told me it's real. When I arrived, I kept confirming if this is real, and they kept saying yes, until it wasn't! I was told that it was too late to claim the prize, even though I had called to verify. If you can't even keep a simple promise, I can't imagine what other lies are you presenting to other customers. I seriously was going to consider my next vehicle here, but if you don't ever want my business, there are plenty of places that will. I have zero trust in this dealership now and will tell everyone that I know not to come here for anything. I am leaving a 1-star review everywhere that I can.Bad service
by Douglas on 01/16/2023So, about 4 days ago, I made a big mistake by going to the Central Nissan Dealership in Houston, Texas, to purchase a vehicle I found a 2019 Nissan Sentra for $15,825 66,000 miles on it, so I thought, well, it looks like a great deal for… me. It's on my budget, and I love the color of the car When I saw the cat, it was dirty, just came into the dealership, but the sales associate assured me that after service, the car would look brand new I trusted him so I said ok I would like to buy it We went inside an office, and It took less than 30 minutes for the sales associate to bring the price up to 23,000 Stating that Nissan will apply a special coat on the paint to protect the car for the elements which they never did. That Nissan will also install a GPS traker, which I never ask for But they still charge me for it ,guess what, according to my personal mechanic and other Nissan dealership, the car doesn't have any GPS tracking at all They also charge me $ 400 to paint the hood Again, they didn't do the job because, according to the painter, the car looks great ( well, it doesn't) They also told me that during service, maybe someone removed the front collision AID sensor, but not to worry, they will fix it They never did .Now, the car got an error message on the dashboard while driving, and no one wants to help Sales associate also told me that the car will have tinted windows. Guess what? They never installed tinted windows at all 2019 Sentra and backup camera freezes all the time, and video is on slow motions But guess what? No one wants to help Air is coming into the car through the driver window All they did was wash the car and detailed the inside So where is the money that I pay for all those missing items and the paint job that I pay and ask to be done? Im not rich , I can not afford a BMW or a Mercedes Benz, but one thing I got very clear is that I will never, ever go back to a Nissan dealer again They are [non-permissible content removed], and they steal people's money I got the paperwork to prove that the Central Nissan charged me for all these items, and nothing was done, or the car doesn't have what they told me the car will have after the service now the sales associate is telling me, " Let me see what we can do." No one answered the phone , the manager is never available. I called hundreds of times, and no one was willing to help. Please save your time and money and dont go to the Central Nissan. Im going to share this post on every social media platform available so people dont get "cheated " and don't lose their moneyDouglas, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
STAY AWAY FROM THIS DEALERSHIP
by Carolyn M on 01/10/2023This is the #1 dealership to STAY AWAY FROM! I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website for $26,900. The sticker on the window said… $26,900. The salesmen (Ty and Jonathan) each told me the car was really $31,500 because of manufacture upgrades, and wouldn't consider lowering the cost to the actual advertised price. They told me I was an "unreasonable woman" and that I should "try to think logically." Their bait and switch sales tactics are dishonest, fraudulent and unethical. Even Ty and Jonathan agreed they could have listed the car's value differently. I have no doubt if I was a man, or had brought a man with me, I would have been treated very differently. I've already filed a complaint against Central Houston Nissan with the Better Business Bureau. STAY AWAY FROM THIS DEALERSHIP!Hi Carolyn M, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
Very Corrupt
by Peter W on 12/15/2022If customer satisfaction matters, then you might reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently window shopping and as if I was hypnotized, I… traded in my vehicle for another from this dealer I later found the price was over inflated and without the car history being revealed. I discovered that a car that was listed on their website for $29k was sold to me at $35k plus other charges. They added stuffs like Houston Central prep $5,995, market adjustment $4,995 and so many other things that ballooned the total cost for the vehicle to almost $51k. Paying such an amount for a 2019 Cadillac XT4 with 35K miles is a total rip off. The Carfax also showed that the vehicle had a prior accident that was not disclosed during the transactions. They lied to me my credit was good for a better rate, but I later discovered a high interest rate of over 16.51%. I tried returning the vehicle the next day after determining that I was ripped off, but they refused to take it back. I tried to resolve this to the extent of speaking with the CEO but to no avail. So, I left the car in their showroom anyway, but guess what? They drove it back to my driveway without any notification till now. I instructed the financing institution not to make the payment, but they erased part of the contract I signed and got another bank to fund the payment. I have instructed my attorney to take them on but would like to warn potential customers, especially inexperienced buyers. This dealer will stop at nothing to sell you a vehicle that you may live the rest of your life paying for. I feel robbed by this dealer. Please, don’t be deceived by the 5 stars ratings you see. This could be their own folks.Hello Peter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com so we can work towards a resolution. We look forward to hearing from you. Take care!
Buyer beware....Price NOT as advertised!!!
by Disappointed on 09/06/2022Do not waste your time with this dealership! We were all over town searching for a used car for our son. We test drove a vehicle at Central Houston Nissan, and left to look at a few other cars. Ultimately, we decided to go back to Central… Houston Nissan bc the advertised price was lower. We called ahead and told the salesman that we were ready to go with their vehicle and were on our way back to run the numbers. When we arrived, he took all of our info and quickly returned from the sales managers office to say, "just so you know, there is an $11,000 addendum charge on all our used vehicles". $11,000?!?!?! That priced this used vehicle well above a new model! He continued on to say, "that's how they get people in the door"....well, we quickly walked right out the door! It is a crazy market out there, but we did find there are plenty of other used options at a lower price. Don't waste your time like we did!THROW THE WHOLE DEALERSHIP AWAY!
by Dej on 09/01/2022Only 1 star because that's the only way I can post my review but 0 STARS! DO NOT BUY A CAR FROM THIS DEALERSHIP EVER! I knew I should have went somewhere else when I had a issue with the salesman, I just got my car in May and have been… having issues with this dealership all behind a tire, they will continually inconvenience you, they don't care, their staff in service don't know anything! Everybody needs to be retrained. Don't order a tire from their website because then you'll run into issues with that! They don't try to make things right like they should and people in the service department will tell you labor for them to put on your tire is $50 plus tax when it's only $25 plus tax and that's still to much to charge to put a tire on a 40k car when the tire is $300 and it came with a 24 month NISSAN warranty, they don't have any of your information in the system to pull the purchase so you have to make sure you always have your receipt which is ridiculous in itself. They don't top your fluids off like they should after getting a oil change, I literally got 2 squirts out my windshield wiper fluid before it wasn't nothing left and I had just got a oil change the day before, tire pressure will never be even out like it's supposed to. Not to mention if you call and ask to speak to a manager they leave you on hold and lie about everything it's really sad this is the type of things people have to deal with but I will NEVER come back and they will NEVER touch my car again. 0/10 WOULD NEVER RECOMMEND.Throw the whole dealership away!Hi Dej, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at experience@centralhoustonnissan.com. We look forward to hearing from you. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com
Bait and Switch!
by T Glass on 08/30/2022Saw an ad on Facebook for a 2012 Volkswagen Beetle posted by Jose Ayala. Message him and say I'm interested. He gives me the address and his phone number and says ask for him. I texted him and called him before I left and drove over an hour… to get there. He confirmed the vehicle is there and to ask for him when I get there. I get there an hour later no Jose and no Beetle. Another salesman by the name of Jose Lopez says Mr. Ayala isn't working today and he could help. I showed him the Facebook ad and he looks on the computer and rides around the lot. He comes back and says they don't have it. Tries to give me some BS about you have to understand that is a wholesale vehicle and it might have been sold already. I said okay look it up and tell me when because an hour ago i was told it was here. He couldn't find anything about the vehicle at all. He then tried to sell me something else. Classic bait and switch, lure me in with a low price vehicle that they don't have then try to sell me something else. Waste of time and money. Beware[non-permissible content removed]!
by Michelle on 08/11/2022How do you replace a so called faulty throttle body yet show a picture of a filter. Ladies beware!!! Central Nissan misdiagnosed my car and left me with the bill. I was charged $1770 to replace a throttle body and it did not fix the… problem. Two days later, my car did not start after their service. I was then told, it could be the battery due to the heat and asked to jump my car and drive it back to the dealership. AAA was unable to jump my car, stating my battery and starter were fine. I then had AAA tow my car to Nissan. They then said, it must be due to bad gas in your vehicle. I let them know, I had not gotten gas. The original code was a fuel code, so why did they just now diagnose as a fuel pump issue. They stated they did not see it then, and attempted to charge me $2700 for a new fuelHi Michelle, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com so we can work towards a resolution. We look forward to hearing from you.
I will send him an email now but I have lost all faith in Central Nissan and am not expecting much if his character reflects the same as theirs. I have since taken my car to a local Mechanic who diagnosed and fixed what you all could let fix twice and wanted to charge $2700, on top of the $1770 I already paid you, they fixed for $480. That is insane.
Efficient, helpful, reasonable.
by Sarah on 06/27/2022Our experience purchasing a 2022 Nissan Rogue from Steve Proto was as efficient as it could be. He was helpful, didn't try to sell us what we didn't want, and quite reasonable to work with throughout the process. I am happy to recommend… working with him on your future car buying.Hello Sarah, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. We are always more than happy to assist you if anything else comes up. Take care!
Great Sales Service
by JP on 05/28/2022Kyle Shannon was great at working me thru the process to buy my car. Good job!Hi, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. We look forward to your next visit! Take care!
Car for my mom
by KJ on 05/07/2022Jalen was our Salesperson. He 1st helped us at the used car dept and then also the new car dept. Usually at other dealerships I been to the used car rep doesn't help you if you're go over to the new car department. We ended up getting a… lease and Jalen seen us thru entire process. Thanks for your patience and service!Hi, thank you for your kind feedback; we are happy to pass along your comments to Jalen here at Central Houston Nissan! We do hope we can be of assistance in the future. Take care!
DO NOT BUY A CAR HERE!!!
by Victoria on 04/07/2022DO NOT BUY A CAR HERE. DO NOT BUY A CAR HERE. DO NOT BUY A CAR HERE. In April or May of 2021, I purchased a 2018 Nissan Rogue from this dealership. Biggest mistake of my life because now I am paying for it. For an entire year, I have been… calling them to let them know the car is in bad condition. They never did anything to help me. NEVER. The power steering is bad, the struts and links are broken, the break lock system is broken (which caused me to get into an accident btw), the transmission is bad, the engine is bad (it won’t stop shaking, mentioned that to them within the first month). Do not buy a car from this dealership. You’ll absolutely regret it. Since I’m on a car loan, I can’t get rid of the car. I can only forewarn other people. Don’t do it. I was so happy because they worked with my credit but all they did was put me in a very janky situation. Also Chris the finance manager needs to be fired ASAP. ASSAAPPP. He gotta go. He going to put you in a bad BAD situationVictoria, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider visiting the service department to resolve some of the concerns with your vehicle.
Dishonest
by Lois on 02/21/2022Online sales rep reached out to me at 9:00 in the morning to inform me that a vehicle I was interested in was still available. I arrived at the dealership to test drive the vehicle at 10:30 and was told the vehicle was no longer available,… but they had several similar vehicles available for me to see. Don't think I want to do business with a dealership who starts off our business with a lie. Buyer beware.Hello Lois, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com so we can work towards a resolution. We look forward to hearing from you. Take care!
SLOWWWWW
by Howard on 12/02/2021Slowest dealership in Houston. I came for an oil change and 1 1/2 hours later still not done. Even had a 4:30 appt. Its now coming up on 6pm still waitingHi Howard, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at experience@centralhoustonnissan.com to speak to our manager directly. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com
Lies
by cat on 07/20/2021The sales people are nice. However, the car that was supposed to be reliable and make it, did not. The maintenance light started coming on day 2 after I bought the car. They do not refund your money nor will they take the car back. They… took it back to service to fix. Then when I left with the car the maintenance light came on again, which means they did not fix it. It is a shame that they even had this car to sell knowing it has a problem. I have not had this car for 3 days and I have to take it back again to the dealership. I am missing work because of a bad used car. I just asked for my down payment back and to cancel the contract. The bank has not even processed the loan yet. They only care about getting their commission.Hi Cat, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
Don’t Waste Your Time
by Do Not Waste Your Time on 06/10/2021I should have known better after reading other reviews - these guys are basic [non-permissible content removed]. They pulled a classic bait & switch, just as so many others posted. I confirmed several times that the vehicle was available,… expressed my concerns about other reviews I’d read about these sales tactics, and was reassured that the vehicle was there, in stock, and available. Of course we arrive (myself, my daughter who was super eager for her first car-buying birthday experience, and my husband who took off work), and the car isn’t available - “it must have just come under contract - can we show you other similar cars?” In the last hour. Right. Waste of time, but I guess it was a blessing in disguise - definitely don’t want to do business with a group like this.We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 661-9955. We look forward to hearing from you.
Dishonest tactics to get you in showroom
by MCooper on 05/19/2021I should have paid attention to the other reviews. I emailed about a specific car and received a response saying I could test drive it within the hour. I got to the dealership to learn that they "couldn't find the car" but had older models… at the same price for me to drive. So beware that this dealership posts deals only to get you in the showroom to sell you what you didn't come to purchase. Huge waste of time.Hi Mcooper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
$5,995 DEALER'S SERVICE FEE
by NotThisCustomer on 12/30/2020DO NOT BUY A USED CAR FROM CENTRAL HOUSTON NISSAN! THEY HAVE A 5,995 DEALER'S FEE! They don't sanitize anything! I made an appointment to test drive a car and was told the car would be sanitized and ready for me to drive when I arrived 4… hours later. When I arrived at 5:30 the salespeople were lounging outside smoking and leaving their trash on the vehicles on display. Once inside my husband and I walked by the lobby and there was trash we everywhere. The car was on the show room floor when we arrived. But, it was DIRTY. Someone left their lunch trash on the driver's side door as well as visible grease stains on the door. The cup holders were dirty. We found a roll of toilet paper and a tampon in the glove box. In the back seat there was an empty BEER BOTTLE on the door as well as stains on the carpet in the back. Needless to say that the car was NEVER SANITIZED! After the test drive I was still willing to purchase the vehicle based on the agreed upon price. But, no they pulled out a price that was $3,000 more than previously discussed on top of the usual TTL and paperwork fees they added a $5,995 DEALER'S SERVICE FEE!!!! Now the car was $12,000 more than I was previously been told. The dealership was not willing to negotiate on the price on the vehicle instead they were willing to extend the loan to 84 months to reduce my monthly payments. 3 HOURS LATER we walked out without a car, hungry,and a desperate need to disinfect my entire body for fear of becoming ill with COVID. DON'T PURCHASE YOUR VEHICLE FROM THEM!We truly appreciate your honest feedback. It is discouraging to learn of your experience with us. If you are willing to give us another chance, please reach out to us at (713) 661-9955 to speak to our manager directly.
Best Service
by Jaime85 on 09/08/2020If you are looking for a great deal on a pre-owned Vehicle look no further than Central Houston Nissan. Raúl Martínez truly knows how to listen and helped me get an amazing deal on my car.Warm Friendly Professionals!!
by D Green on 05/16/2020We've bought several cars from Central Houston. Hani is our Sales Professional. I feel like Royalty when I enter and leave. I know some of the other Finance Professionals too and everyone I've experienced is warm, friendly and professional.… They have implemented new services, to really make them outstanding!! Planning to buy again from them!!!Hi D Green, we are very happy to have provided you with such a positive experience!
Bait and switch
by Yvonne on 05/14/2020Went to look at a car that was advertised on line to my surprise I was told the car was not there. Instead they wanted me to buy a new one. This kind of advertising is a bait and switch just to bring people in. Beware before you by hereYvonne, we regret to hear that your experience with us was not a more positive one.
Same thing happened to me. This is clearly their deceptive sales practice and a huge waste of time.
Nissan Kicks
Nissan Pathfinder
Nissan Sentra
GMC Sierra 1500
Central Houston Nissan is a car dealership located in Houston, TX. We stock and service new Nissan vehicles and also have pre-owned & certified pre-owned vehicles. We are the largest locally owned family Nissan Dealership business in Houston, TX since 1990. We are known as the Nissan Retail and Repair Gurus of Greater Houston. Visit us to check out our stellar lineup of new Nissan models (including the Altima, Sentra, Rogue, Pathfinder and Murano), our impressive used car inventory, and our top-notch auto repair and service facilities. Plus, you'll have the opportunity to meet our knowledgeable and friendly staff. You can find us easily at 2901 S Loop W, Houston, Texas 77054. Our customers come from all over the Houston Metro area! Our team will work with you to find the right car for your lifestyle, whether that's a brand new Nissan or a quality pre-owned car, truck or SUV. Take a look at our New and Pre-Owned car inventory and you'll see we have plenty of options.
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- Spanish
Hi Jack C, thank you so much for your comments about Central Houston Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback.
by James Adams on 03/19/2024