Customer Reviews of Central Houston Nissan
Review type:
Thank you Anthony
by DonaldPreston on 03/29/2018Your sales team did a great job in assisting me. Anthony did a great job made me feel comfortable. Thank y'all for everythingCap Car
by Caprecia on 03/20/2018The personalized customer service. The team work. The team was very informing and forthcoming quite truthful about my situation and worked a great deal.Caprecia, we would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Best, David Morrissey | Experience@centralhoustonnissan.com
My experience buying the Nissan Muran
by harryo1_ on 03/10/2018updated 03/16/2018The salesman Juan Mandado was very friendly and helpful.The manager Oscar found us the best price possible. The delivery of the car was a little rushedEasy purchase
by DavidMartinez on 03/06/2018Sales staff was great to work with. It was in and out and super simple. Great buying experience. I would definitely recommend this dealership to friends and family.David, we appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Best, David Morrissey | Experience@centralhoustonnissan.com
Ms. Constance Perkins
by Constance81 on 02/24/2018James was a awesome salesman very considerate about my every need an want.. I enjoyed doing business with him and would refer him to anyone looking for a vehicle! I love my new car!!! Thanks Central Nissan!Thank you for taking the time to share your feedback regarding your experience at Central Houston Nissan and congratulations on your new vehicle! Buying a new car is a huge step and were honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, David Morrissey | Experience@centralhoustonnissan.com
Car purchase
by AngelicaKemp on 02/01/2018updated 02/16/2018The entire process was very away and speedy. James was amazing and took really good care of us. We are very happy with our purchase and the services provided by the dealership.Congratulations on your new vehicle Angelica, and thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, David Morrissey | Experience@centralhoustonnissan.com
2017 Maxima SL Purchase
by TerriFrederick on 01/26/2018updated 02/06/2018My salesman, Edward Jackson, was very polite, knowledgeable and able to answer all of my questions concerning the car and the purchase of the car. There was not hard sale or pressure regarding the sale of the car. In fact, I didn't… purchase the vehicle the first day I spoke with Ed but a couple of weeks later. I appreciate Ed's professionalism.Thank you so much for your review, Terri. Edward is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, David Morrissey | Experience@centralhoustonnissan.com
Best customer service!
by Azngirl93 on 02/02/2018Jovaughn was so helpful! He helped me look at all of my options and gave me the best deal on a car!Worst car dealership experience ever
by matth2os on 01/31/2018Is it possible to give 0 stars? I wish it was. I was told over the phone by Jacquel Kimble that I was approved for 30k with 0 down...twice. First she told my wife and then when I called to confirm she told me the exact same thing. All I… needed to do was bring proof of incoome, ID, and residency. So after deciding on a vehicle, I drove the 4 hours on my 1 day off to do the deal. Well I wish I had read these reviews first. It started off with me not working with this "Jacquel" at all. I don't even know if this person is real. Instead I had Shan. Gave him all my paperwork, then he wanted 3 months of bank statements. Gave him those. Still have not seen the vehicle. I should have known something was amiss. He started asking about payments, etc. I told him I didn't know if I even wanted to buy yet, I needed to see and drive the vehicle. Finally we go and drive it. He obviously knew nothing about it because he could not answer any of my questions. I knew way more about it than he did. I still was going to purchase it for my son, it was a nice jeep at a decent price. We go back to the office and he says "the bank has a counter offer, they want $5000 down, a cosigner, or need you to trade a vehicle." This is when I got upset. I told him I would not have wasted my entire day, driven 4 hours, etc if I had know that. Why did they tell me I was already approved? He says "sorry for the misunderstanding. I told him it was no misunderstanding that the straight up lied to me and it it was [non-permissible content removed]. I got out to the hall and got a little loud which got the attention of most of the people around and left. What a crock. We bought a 72K Infiniti in August and were treated so well. I will never go back to the [non-permissible content removed] and suggest you stay away too.Worst! [non-permissible content removed] Protest! Don't Support!
by TreatRight on 01/21/2018Worst! [non-permissible content removed] Protest! Don't Support! These are the people that give car salesmen a bad name. I don't know who these fake people are they pay to create accounts and give them good reviews. They send out… manipulative advertisements that trick and deceive people to thinking they won prizes. I suspected it was and even called their call center and front desk to verify and they both appeared to say it was true. I should have known it was a fake, the call center they use was rude, careless, and even hung up the phone. I've contacted upper management like Chris Gates, Chad Millow, and J. Leon as well as their owners and even Nissan consumer affairs to complain about their lying sales director/manager but they avoided my calls and refused to take responsibility. A sales manager I spoke to at the dealership even lied and gave me incorrect contact information for upper management even after I confirmed it with him. I in vain, even tried reaching their customer service manager and he ended up doing nothing as well. He did reach out to upper management, but they didn't want anything to do with it or resolve a customer's issue. The actual stupid small thing I was told I was entitled to win, they even ran out of at the dealership . And they make you jump through all these hoops for the prize and you don't even get it. [non-permissible content removed] ! This has turned me and my wife off at even considering a Nissan brand vehicle at all in the future. I'll stick to a Honda or Toyota. John Eagle Honda's service is top notch and I've never been ultimately disappointed with them. And even after all my complaints to upper management they still had the gall to send another deceptive advertisement to my and other's homes to look for more customers. These Central Houston Nissan [non-permissible content removed] are the people that give car salesmen a bad name. [non-permissible content removed] . No stars if I could. Never again.Customer satisfaction is one of our most important priorities and I am discouraged to learn you left our dealership disappointed. We understand the car-purchasing process may be stressful and time-consuming but our staff is dedicated to making that process as fast and easy as possible. Apparently, we have fallen short of those goals on your most recent car-buying experience. Please accept our sincerest apologies! If there is anything that our staff or I can do for you, please do not hesitate to reach out. Sincerely, David Morrissey | Experience@centralhoustonnissan.com
Used car purchase
by HTXcars on 01/16/2018Purchased a used Lexus RX 350. It was listed at an attractive price on the website however they added certificataion fee on top which increases the listed price. Which is not so pleasant experience. Paperwork and documentation process… was simple and was completed quickly.We are so glad we could take care of all of your needs at Central Houston Nissan. Thank you for giving this feedback; we will be sure to share it with the team! Best, David Morrissey | Experience@centralhoustonnissan.com
Great experience again!
by Kkn2018 on 01/12/2018We have purchased four new Nissans over the years from this location through 3 owner changes/restructures and construction with the same sales guy; Chris Bennett. He has always been upfront, worked with us & treated us like we are… important and not just numbers. He is now the commercial fleet Manager and still took time to track down the exact limited availability vehicle we wanted & work out the kinks to get it in our budget. We highly recommend Chris Bennett & Derrian Brown. Ask for them and they will make sure you are taken care of! I have also had great experience working with the service department in pasted years and look forward to returning & giving their quick service oil change lanes a chance.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, David Morrissey | Experience@centralhoustonnissan.com
The only car dealership I've actually enjoyed visiting!
by NeillMC on 01/10/2018Honesty still lives at this dealership. The service manager was friendly and interested in helping me, and did not try to gouge for prices. Gave me a fair deal that made me feel like a valued customer! Work done in a timely fashion, and… car returned cleaner than when I brought it in.Service
by aldocarrion88 on 01/10/2018Ecno is an excellent person, he knows everything about the nissan services. he helped me with the shuttle and and he said a time and in that time my car was ready.Thank you for this amazing review, Aldo! We really appreciate your business. Best, David Morrissey | Experience@centralhoustonnissan.com
LADYWORKHORSE
by Diva4869 on 12/27/2017Completion of work was done fast and with little wait. Upon entering service department I had to get out of my car to get someone to assist me.Did not help at all!
by DanielleM. on 12/19/2017updated 12/26/2017I went in to sell my car to this dealer because the person I talked to said they would give me close to what I owed. I talked to this person for quite a few minutes and they told me I wouldn’t regret it. Long story short, I waisted an hour… drive, plus sitting there for thirty minutes, then another 1 hour and 20 minute drive home. All because they wanted to offer me a very low price. I understand dealers have to make money, but with the offer I was given they would have sold it for double the amount. I am very disappointed and I will never recommend this dealer to anybody I know. Thank you for wasting my time today, I greatly appreciate it. And did I mention that I even took off work early since I was told that I would not regret this?? Guess what, I regret every bit of it. Thank you for ruining my day and wasting my time.Best Car Buying Experience
by Alopez13 on 12/14/2017updated 12/21/2017Great customer service. Thank you so much. Betsy Basilio is who helped me I purchased from the preowned side. The showroom was amazing as well.Great customer service.
by Bethalulu on 12/14/2017updated 12/21/2017How nice the staff are to their customers. Everyone was eager to help you with anything you needed. Fought for the best interest rate for me.Service 12/17
by THarvey_1966 on 12/14/2017The team is always professional with great leadership. They are always prompt to meet your needs and provide quality service.Great Experience!!
by ThomasW6 on 12/13/2017Mushtag did a great job in helping us determine what car we wanted and also helped us decide which financing suited our budget best.Service Department is GREAT and everyone is so FRIENDLY!
by bbop1229 on 10/15/2017I've had my JUKE NISMO Serviced at Central Houston Nissan at least 10 times. From Oil Changes to those Irritating Screws that get stuck in your Tires (or in my case a quarter-inch BOLT SCREW). Every Time I have been up there everyone on the… Service Drive were so friendly and the Service Managers Johnny & David even came out to say "Hello" on multiple occasions. However what I "LIKE the MOST" about the Exceptional Experiences I've had is that everytime my car was Serviced it came Back to me CLEANER than when I Brought it in! That is the sort of things I personally tend to look for in Customer Service. You Guys Are Awesome! Keep Up The Good Work!
Nissan Kicks
Nissan Pathfinder
Nissan Sentra
GMC Sierra 1500
Central Houston Nissan is a car dealership located in Houston, TX. We stock and service new Nissan vehicles and also have pre-owned & certified pre-owned vehicles. We are the largest locally owned family Nissan Dealership business in Houston, TX since 1990. We are known as the Nissan Retail and Repair Gurus of Greater Houston. Visit us to check out our stellar lineup of new Nissan models (including the Altima, Sentra, Rogue, Pathfinder and Murano), our impressive used car inventory, and our top-notch auto repair and service facilities. Plus, you'll have the opportunity to meet our knowledgeable and friendly staff. You can find us easily at 2901 S Loop W, Houston, Texas 77054. Our customers come from all over the Houston Metro area! Our team will work with you to find the right car for your lifestyle, whether that's a brand new Nissan or a quality pre-owned car, truck or SUV. Take a look at our New and Pre-Owned car inventory and you'll see we have plenty of options.
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- Spanish
Thank you so much for giving us an opportunity to work with you! We look forward to helping you with any and all of your future automotive needs! Be sure tell all your other friends and relatives about your experience! Best, David Morrissey | Experience@centralhoustonnissan.com
by dealerreply on 04/18/2018