Gillman Honda of Houston Southwest
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Customer Reviews of Gillman Honda of Houston Southwest
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Honda Pilot Gillman Southwest Houston Texas
by walterp on 10/18/2023
Sales consultant did a great job over phone working with my purchase price and getting all paperwork ready in advance after we agreed on price. Finance department did a great job saving money on monthly and getting some cash back from… equity for trade in that was nice and unexpected. I will recommend Gillman and my sales rep and finance consultant for future friends that are in market for a Honda.
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Honda Pilot Gillman Southwest Houston Texas
by walterp on 10/18/2023Sales consultant did a great job over phone working with my purchase price and getting all paperwork ready in advance after we agreed on price. Finance department did a great job saving money on monthly and getting some cash back from… equity for trade in that was nice and unexpected. I will recommend Gillman and my sales rep and finance consultant for future friends that are in market for a Honda.Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
No hassle, easy purchase!
by JohnLaCarter on 02/10/2018Our family has been buying new cars from the Gillman family since 1959. They are an outstanding dealership with knowledgeable employees. I purchased a Honda CR-V last night, and my buying experience could not have gone any better. James… Mollere was friendly and helpful; and Doug Sanders was a pleasure with do business with. Gillman Honda gave me a fair trade-in amount; and the new car was priced competitively. I'm happy to do business with the good folks at Gillman.Hello JohnLaCarter, Thank you for leaving us a wonderful five-star review. Our team strives to provide outstanding service and knowledgeable information to all of our guests. We are thrilled to hear James and Doug presented you with helpful and excellent customer care. We appreciate your loyalty and business. We look forward to serving you in the future.
Great no hassle experience
by banjo_picker on 02/01/2018We got a good competitive bid for a new vehicle from Mr. Sal Ghazi. Communication was prompt as asked for in the request. Sal was quite thorough and his attention to details was not lacking. All questions were answered honestly and… thoroughly. He made our car buying experience which is always dreaded into some thing pleasurable. There were no late "surprises" at the end that competing dealerships warn you of.Hello, Thank you for taking the time to share your experience. We are thrilled to hear Sal was there to assist you in the process. We greatly appreciate your positive feedback. We hope to see you in the future!
Sleaze comes from the top down.
by Gillman_Review on 12/08/2016I spoke to the head office who represents the Gillman family when someone has an issue with one of their dealerships.They are not honoring warranty or the contract for sale. I'm having to file a lawsuit because of it. Sleaze always comes… from the top. There is a culture of sleaze amongs Gillman dealerships. This could only mean that it is acceptable my the owners and management.Bad attitude especially manager
by tinaxu0907 on 07/26/2016My dad bought two cars at this dealership. And my sister wants to get her new car. We've been looked for it and asked for driving out quotes around. My friend who worked at a part and services told us that we can get an hrv exl nav for… 24.5k. I came on sat 07/23/2016, after a long discuss with the saleman (very nice person) we cannot agree with the price so my sister and i decide to go home. Saleman walked out and told us that his manager got something to talk to us. Manager James Simmons walked out and he told "hi thanks for coming to the dealership. I guess you have a friend who've just wasted ur time and then walked off". I was wondering what kind of attitude is a honda dealership give us. I know honda car is popular right now but with a very bad customer services like that. How many people will come and to buy their car or recommend to friends or family with the dealership. This morning i received an email from both of the manager from this dealership again letting me know that if I still looks for car they can challenge the price to meet their expectation. I sent them an email with the price $24.8. And this is how i get a response. "Awesome! Are you finished collect quotes from other dealers yet, or are you still waiting on a couple to respond?" I found a very nice attitude from a manager of Gilman honda to their customer. Thanks so much for wasting both of our time.The quote is not real price for the car
by cheng_wy on 07/10/2016I am very disappointed in my experience with Gillman today. I went in ready to purchase a vehicle for the price they had quoted me via email yesterday. But there is $708 hiding dealer accessories which is not included in the quote. So, the… quote is not real price for the car. I cannot trust the quote from the dealer.Thank you for your feedback. We're disappointed to hear about your experiences. It's never our intention to deceive our customers. We wish to have the opportunity make this up to you. Please reach out and let's find a way to make amends for your experiences.
Want to be insulted? Go to Gillman!
by ballhog1 on 05/22/2016I went in to look for an Accord or CRV that is in the 15k range. The salesperson was very helpful and tried to find what fit my criteria. When it was apparent that there was not anything I wanted within my budget, I stepped up my price… and we found a 2012 Accord that I liked. I did not realize that they automatically add $996 to all used cars for reconditioning. The car was listed at $16,988 and the drive out price was $19,500. They kept playing the payment game and would not talk about the bottom line price at all. They basically will not give any discounts and kept asking for a payment range. I stood firm and told them that I will not go over a certain amount and the Middle-Eastern looking manager said that I never had any intention of buying a car. He even said that if I get you within $9 of your payment, you're not going to consider it? You can't pay $0.25 a day? If you don't want to deal with me, just respectfully tell me that you can't do it. The way he said it was demeaning and borderline discriminatory. What an absolute [non-permissible content removed] with a horrible attitude. I really can't believe I had purchased 2 cars from them before (new cars). The used car buying experience is so bad, I will never do business with them again.Thank you for providing feedback. We always strive to provide superior customer service and we apologize that we did not meet your expectations. We will be glad to continue the conversation. Please let us know how we can contact you or feel free to reach out to me directly. gillmanreviews@gmail.com
Don't Ask ...
by jewopaho on 10/03/2015We were looking to purchase a CR-V Touring SUV, and arrived at the showroom sometime around mid-day. There were several customers milling around, but no salespeople. We were advised that they were "in a meeting" (in the middle of selling… time????) but that someone would be with us shortly. About five minutes later, a young lady arrived and brought up an appropriate vehicle. Looking it over, we didn't know if it was equipped with navigation. The salesperson replied, "No, but we can add it." As it turned out, the feature is standard on the CR-V Touring, as is Homelink (garage door opener), which she also said was not on the vehicle. During the test drive, she had difficulty getting a couple of features to work, but we wrote all of it off to inexperience ... we've been there. When it came time to discuss money, she left us alone for quite some time, ostensibly to arrange for our trade-in to be appraised. She returned, stating that she had no idea how the shift lever worked (it's a 2014 Prius, and operates electronically), and it took her forever to get it over to the appraiser. She could have asked a colleague for help. When the initial offer finally arrived, our first inclination was to leave immediately ... full list price for the Honda (not to mention a bunch of add-ons, including $300 to inflate the tires with nitrogen), and $5000 under trade-in value for the Prius. We've bought and sold dozens of automobiles over the years, and fully understand the "car game." But we immediately surmised that we'd be getting nowhere here, and requested the keys to the Prius, so that we could be on our way. A nearby colleague heard us, and tried to intervene on the young lady's behalf ... but despite his explanation for the lowball trade offer (emphasizing the Gillman is not a Toyota dealer), and the fact that Honda was offering no incentives on the CR-V, our immediate objective remained to leave. In order to get one step closer to retrieving our keys, we had to listen to the sales manager's condescending spiel about how KBB, Edmunds and the other online sites don't take various factors into account. Still, there was no making up anywhere near the $5000, so we once again asked to terminate the conversation and be gone. We had to walk the virtual length of the showroom, but the gal finally surrendered the fob. When asked where the car was parked, she pointed to an area halfway across the parking lot ... and given that my wife was wearing a boot to correct an orthopedic condition, the least she (or anyone) could have done was to bring the vehicle closer. One salesperson actually came out to apologize. We had planned to take a look at the Subaru Forester at the Gillman dealership next door ... but given that it almost took an act of Congress to get our keys back, coupled with the rationalization as to why we'd be screwed out of $5000 in addition to being charged top dollar for the CR-V, we decided to look elsewhere. It should have been simple ... we couldn't come to terms (hardly unusual for an automobile transaction), so we say thanks and exit. Not so at Gillman ... we literally had to raise our voices to let those folks know that we had no intention of doing business with them, and we'd like to have our transportation back. We're sympathetic to people trying to earn a living in such a cutthroat industry ... but before they come on the floor, they need to be trained. Our salesperson might as well have been on the job a day. Incidentally, we did get full value for our trade (and not from a Toyota dealer), as well as a nice discount on our new SUV ... and there were no incentives either. The Gillman experience validated the overall perception of car dealers ... never again!Al, I'm disapointed to hear of the level of care you received. I'd like to discuss this matter with you in further detail, so I can address the sales staff you worked with. I want to assure you that customer service is my number one priority, and your feedback is taken seriously. Please reach out to me at your earliest convenience. Thank you, Gillman customer Service
Run as Fast as You Can - Sleazy!!
by Franko97 on 06/24/2015My wife and I were researching used cars for my daughter. We found a car listed on their website for $11,700 internet price. We test drove the car, and when it came time to do the paperwork, we were told that there was a $996.00… "reconditioning fee". We told Reynaldo, the salesperson, that the Internet price was $11,700 and that there was no mention of a "reconditioning fee". We expected them to honor the price they advertised, and refused to pay the fee. He said it was their policy to add the $996.00 fee to all their cars. When he went to "check with his manager", we were told that there was another couple who test drove the car and was willing to pay the fee. We asked to see the General Manager, telling Reynaldo that this was at the very least a deceptive trade practice, and was probably illegal as well. We waited for over 15 minutes, and the GM never came. We left the dealership . This was one of the sleaziest encounters I have ever had in my 40+ years of buying cars. I'd give them zero stars if I could.I am disappointed to see that our staff did not meet your expectations. We do take pride in providing quality customer service to everyone who visits our dealership, and I want to ensure that this won't happen again. I will follow up with the staff involved, and would be happy to speak with you directly if there is anything we can do to rectify the situation. Best regards, Daryl Waterwall, General Manager
They Do NOT Honor Their Email Quotes
by mchen2 on 09/02/2014I was mislead by the internet sales team at Gillman this afternoon. I went in ready to purchase a vehicle for the price they had quoted me via email only to have a fast one pulled on me. I was very explicit in my email inquiry and… confirming that all costs (including destination fees, TT&L and dealer accessories) were all included in my 'drive-out' price before making the drive to the dealership. They confirmed that their quote included all of the charges in writing, so I drove there only to have them tell me they couldn't honor the price and then have them try to start renegotiating pricing. They had the exact make and model in inventory I wanted, but I walked away because they did not honor the price they had quoted me. There are good honest sales people out there and I won't give my business to a dealership that pull these dishonest stunts. Very disappointed in my experience with Gillman.Good experience
by sephifer on 11/12/2010I felt comfortable during my entire experience at Gillman. The sales staff was attentive but did not hover. I left with a new car, feeling like I got a fair deal.[violative content deleted]
by toyoman8 on 06/10/2010ok I use to sell new cars for a living and what thees guys do is a MASTERPIECE. Its called packing, b/c they pack (oil change service in your payments) Bought an accord from them, they tried to screw me, an it worked. Here is… what they do, try to follow me. You agree on a sale price say $24,000. they say ok, the show you payments of say $450/mos. You are happy. You go to sign papers, and they also tell you that they will hook you up and you will be getting free oil changes+tire rotation package. You even more happy. What they don't tell you is that, when they showed you the $450/mos payments, it is actually not from $24,000 but rather from $25,000. So, basically what they did is they added a $1000 (oil changes/rotation) package from the beginning. So you go home thinking you payed $24000 plus free oil changes, instead you bought $24,000 car with $1000 add on for the oil change. Now the numbers I provided are aprox. it could be more. So when you go to see a finance manger, you need to make sure that it is in the right bottom somewhere says that the purchase price is $24,000. And do not agree to any free maintenance/oil changes unless of course you don't mind paying an extra $1000-1500 for it.purchase good, (lack of) service terrible
by kamayfield on 05/02/2009I purchased my new Honda from Gillman a very months ago and was very happy with the purchase, price, dealership, salesman, etc. HOWEVER, the air conditioning soon went out. Even though I called ahead, I had to wait forever for the service… rep who seemed not interested in me. Then he and the salesman wanted me to put a $150 down payment in case the part was not covered under warranty. The car was 2 months old! They wanted me to leave it overnight. I soon took the car to [another dealership], who diagnosed the problem on the spot at no charge. I later brought the car back to [the other dealership], their driver took my family to the mall and later picked us up, and the problem was fixed at no charge, and no deposit. I do not recommend Gillman service.Nice dealership
by msilver3 on 08/30/2008We took delivery of our second vehicle from Gillman Honda (2008 Accord EXL). The salesman, finance and other managers helped us very well with all the questions and the transactions. The internet person we talked with was pro-active,… replied to our emails, worked hard to get best low mileage car they had on lot. We just spent 2:30hrs at the dealership after we agreed our prices via emails.Never Again
by soonerforever1 on 06/20/2008We purchased a Honda Pilot EX-L back in 2004 from Robert Dolittle and were ok with the transaction. Later I decided to buy an Accord from Mr. Dolittle but unfortunately could never come together on a price for a trade in. Fast forward to… 3 weeks ago and now Mr. Dolittle is over all internet sales, so I begin dealing with Raymond Yu. I got an interned quote of $21800 drive out on a Civic EX-L, though they didn't have one in at the time. Mr. Yu told me that he expected one in shortly. I continued talking with Mr. Yu during the next couple of weeks , yet still no car matching what I wanted. Finally the last day that the quote Mr. Yu gave me was valid, my wife and I decided to go up and talk with him in person to find out when this "car" might come available. After spending a couple hours with Mr. Yu, he confessed that he wasn't for sure when he may get a Civic EX-L and that the price he was quoting was no longer valid (even though I had the e-mail with the quote and still being in date). I asked him why he would first not honor the price he gave me and second why he would quote a price on a car that he didn't have and had no clue as to when he might get one. He told me that the sales manager would no longer honor the price, and offered no answer to the second question. I called the sales manager as I was leaving the dealership and let him know how upset I was with what had transpired. He offered little in either locating or honoring of the price the dealership had quoted, only saying that the Civic was a very "hot car" and they were going to be asking msrp for it until further notice. I called back 2 days later after calming down to find out if there again was something that we maybe able to work out and he told me he would again check his stock and call me back in ten minutes. Well I waited until the next day and still no call back, so I called and left a message for him to call.....you can guess.....I'm still waiting for that call....anyway out of the clear blue Mr. Dolittle calls me last week and asked what had transpired, and without being vulgar or disrespectful I told him what had happened and that I didn't think I would ever buy another car from their dealership again. He told me that there must have been some misunderstanding and then.....he would check his stock and call me back in ten minutes......maybe I'm a little slow on this but again I gave him the benifit of the doubt and waited until the next day without a call....I left Mr. Dolittle a message with my number....and you guessed it, I still haven't received that call. I contacted Honda customer relations and got the standard "sorry" and they would make a report, but they had no control over how the dealerships treated customers. Let me again state that I am pro-Honda (I still own the Pilot and purchased a Honda Gold Wing and a Honda Shadow just last month) but after the treatment I received at Gillman, as well as [violative content deleted] shady tactics, I'm not sure that I will be buying another Honda anytime soonAs good as a gas station mechanic
by banhugh on 06/09/2008On May 9 2008, I had my new Accord with VIN number 1HG*************85 serviced for the first time. I was surprised that the dealership service department deviated from the service program found in the manual of the car. After mentioning… that I was there to have the A 1 service your technicians had no idea what A 1 service included. I had to ask them to have the tires rotated myself as they only intended to do an oil change despite the Honda service program. Furthermore, they informed me that I would have to disregard the cars service schedule for the next oil change and they stuck a god awful sticker at the windshield informing me that I should have an oil change in 5k miles despite the cars oil life counter. To make things worse, they did not sign or stamp the service record booklet that comes with the manual of the car. I had to come back with it and force them to do so. Last but not least, despite their promises that they are going to enter the service work to Honda Owners link website the service department has done nothing about it a month and a half later, even though in the meantime, I have received solicitation to continue being their customer by email, mail and over the phone. As I said this is my first experience with Honda dealers. I hope there are better than this one.Never been treated so horribly!
by srogers6 on 03/17/2008I went to Gillman on two different occassions. The first time that I went, I wanted to test drive the Fit and the CRV and decide which was best for my lifestyle. Once the salesman found out that I wasn't buying that day, he told me to find… another salesman as there were lots of buying customers and he was busy. As I was leaving I saw him chatting and smoking with a coworker. How busy was he? The second time I went, I stated up front that I was looking at financing options and might not buy that day. The salesman and the financial official were very pushy and kept treating me like I was buying. Even after repeated statements that I might not buy that day. When I was ready to leave, it took over half an hour to get my ID and keys back. I had to ask three different people. The whole time, my one year old was extremely tired and throwing a fit. Horrible service all around.Another excellent transaction thanks to Robert
by k5ldb on 08/20/2007I just got a Civic LX for myself last week. Again, Robert did exactly what he told me he was going to do. Everything was exactly as represented with no surprises of any sort. While car buying isn't a trip to Disneyland it's also not a bad… experience when dealing with someone honest. Going through the internet department simplifies things and having Robert take care of things assures no surprises. He even transferred all my junk from my old car to my new car while I was sitting in finance. I'm already debating which daughter to give this car to so I can go for another one.Kudos to Robert Doolittle
by k5ldb on 07/20/2007We just took delivery of our third vehicle from Gillman Honda, in this case a Pilot LX. Robert Doolittle helped us with the transaction. He is in charge of their internet department. He has assisted in each of our transactions with Gillman… and each has gone very well. Robert knows his product and assures his customers they are provided accurate information. He does what he tells you he is going to do. As long as he is in the car business he will have our business when we want the vehicle he sells. I recommend him unequivocally.Buyer Beware
by kevinclick on 07/24/2013updated 04/25/2025Buyer beware if you are considering purchasing a used vehicle through Gilman Honda Houston. I purchased a preowned Mini Cooper from Gilman on May 4, 2013. On the drive home I opend the sunroof and it would not close. Gilman inspected the… sunroof and determined that the cost would be in excess of $1,600 and the most practical solution would be to disable it and seal it off. The manager did apologize and refunded $800. In less than three months of purchasing the vehicle, the low oil pressure and check engine lights came on. An authorized Mini Cooper service center found two significant oil leaks that resulted in $1,500 of repairs. Before posting this review, I spoke with the manager about Gilman's obvious lack of inspection and repairs prior to selling the vehicle. There was no apology this time and I was informed that I should have purchased the $1,800 extended warranty. I've purchased used vehicles from Fred Haas Toyota of Spring and Sewell Infiniti of The Woodlands without the pressure or need to purchase an extended warranty. Both delivered quality used vehicles that required nothing more than routine maintenance. Although Gilman's website states "one of our top priorities is to maintain a complete collection of high-quality Houston used cars and trucks", I beg to differ. I will take my business elsewhere in the future and would recommend others to do the same.Bad experience
by mashbh on 08/14/2013updated 04/25/2025I went there to trade in my old vehicle and get a new vehicle. They gave me a ridiculous offer for my trade in and quoted a very high price the new vehicle. The sales guy was "Iqbal". I quickly checked the true market value of the car from… edmunds.com and found that the sales guy was quoting $5000 more than the true market value of the car. I didn't like the way they tried to mislead me on the price of new vehicle. I left the dealership disappointed.Mashbh, I am sorry to hear about your experience, we always strive to have every customer leave happy. Please feel free to contact me so that we can discuss this matter further. Greg Besson - General Manager
I recently had the same experience at Gillman! Will be posting my review soon. Definitely going to head to another dealership to purchase.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (8)
- English
- Arabic
- Urdu
- Vietnamese
Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Seth Simpson on 10/20/2023