Jeff Haas Mazda
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Customer Reviews of Jeff Haas Mazda
Review type:
Very good experience
by Edgar on 08/17/2024
Cesar was very helpful and everything was very quick, thanks a lot.
495 reviews
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Show me, don't tell me.
by itinerum on 10/06/2015Upon arrival at Jeff Haas I made it clear to the salesman I had shopped other Mazda dealerships in the Houston area for a 2015 Mazda 3 sGrand Touring hatchback. Immediately, the salesman began speaking negatively about competing… dealerships and what he referred to as "questionable practices". While his experience with other dealerships may be that, I do not see how you build up your business by breaking down others. I had previously received buy bids for my trade between 28,500 and 29,500. Jeff Haas only offered me $27,000 and was not willing to negotiate from that price. I thanked them for their time and immediately drove to another Mazda dealership who valued my trade at $29,000, ultimately giving me $29,500 after some negation. They even beat Jeff Haas proposed discount on the new Mazda 3 by an additional $500 as well as provided tax savings. But to top it off, not once did they speak negatively about another dealer after making it known I had shopped around. They simply provided customer service and showed me that they were willing to earn my business. While my experience may not be the same as yours, I felt it necessary to share. I hope your experience is better than mine.We appreciate your feedback from your recent visit to our dealership. We are always looking for ways we can improve our services, and we sincerely thank you for taking the time to let us know how your visit went. Thank you for the opportunity to do business with you.
Service Review
by GWTWLady on 08/20/2015The service center at Jeff Haas has always been excellent. My Service Rep, Todd Troublefield greeted me in a prompt and friendly manner and made me feel welcomed. He explained the work that would be completed and estimated the completion… time. The waiting area was comfortable. The WiFi enabled me to complete work while I was there, so my waiting time was not wasted. The service was completed earlier than promised and I received a washed car, which saved me from having to spend additional time having that done. I appreciate the quality of service provided and the friendly, helpful staff! While I could go to a dealership closer to my home, I am confident in the service provided at Jeff Hass and prefer driving a few extra miles for the quality of the work and the professionalism of the staff! Thanks again, Todd, for making me feel like my business is important to you.Feel like family rather than "salesmen"
by austinm1 on 08/05/2015I bought a mazda 3 from Sutoyo at Jeff Haas. He was very nice and came and greated my wife and I when we drove into the dealership parking lot(she will not go to a dealer if they don't come out to great you). I did not buy it on my first… visit. I was impressed that he sent me an email asking if I had questions and he answered them all very fast. He did not try to "sell" me the most expensive car but seemed to care about what I wanted and my budget. Everyone seemed like a family and I was a member when I was there. They even took my rental back for me so I could drive my new car home!Thank you for the review, Austin! We're so pleased to hear you and your wife enjoyed your new car buying experience. Great customer service has always been a staple of our business, and we love hearing back from our satisfied customers. We appreciate you taking the time to write your review and provide your feedback. We sincerely hope you and your family enjoy your new Mazda! Thank you for choosing Jeff Haas!
Very good experience
by pwk_2015 on 07/02/2015Ray Maxa was my sales person and worked with me on my purchase. He made sure I got just what I was looking for...nothing more, nothing less. Even the finance person (Greek guy with Italian name) was fast and efficient.Thank you for your review! Your feedback is appreciated, and we are happy to hear that you enjoyed your experience with us! We hope you have a great day!
Service Visit
by warren58 on 04/11/2015I have done my automotive business with Jeff Haas Mazda exclusively for the last 7 years and with Todd Troublefield for as long as he has been part of the Service Department. As always, Todd was helpful and informative. I would not consider… going any place else.Fair Prices, Friendly Staff, Committed to Complete Customer Satisfaction
by Kirk89 on 04/04/2015After my original review was posted here, I was contacted within 24 hours by the general manager as well as Lee the used sales manager I originally dealt with. They have gone above and beyond to fix the problem and leave me satisfied with… this experience. Jeff Haas' management is truly committed to leaving you completely satisfied with doing business with them.Thank you for your comments, Kirk. We sincerely appreciate you taking the time to share your recent vehicle shopping experience with us. We are happy to hear you were able to find your next vehicle with us and that Gene, Lee, and the rest of the Jeff Haas Mazda team took care of you in a satisfactory manner, with the exception of the long wait on your replacement floor mats. We regret the length of time it took to get your floor mats to you and apologize for the inconvenience and frustration. We do appreciate you sharing your experience with us and we hope you'll give us another opportunity to earn your trust and your business the next time you're in the market for a new or quality pre-owned vehicle. Thank you again, Kirk and happy driving!
Great service from Carlos!
by mschilly1 on 01/26/2015Carlos Guzman has been my service rep since we purchased our Mazdaspeed3 from Jeff Haas in 2007. He has been honest, fair, prompt, and professional. For this service, the diagnostics required two significant repairs. He sent electronic… output with the price quote. We chatted, he did it well and on time. Thanks!Great Sales team
by brian256 on 12/20/2014I recently purchased a pre-owned 2013 Nissan Juke from Jeff Haas Mazda and must commend the sales team for their courteousness. I drove 180 miles to finalise the transaction and the trip was worthhile. Great pricing; speedy paper work;… friendly staff - Cuong and crew - keep up the good workDidn't honor the agreed upon price and acted shady/dishonest
by jakeatdrums on 12/12/2014This dealership is about an hour from where I live but they had a car I was interested in so I called them up. I told their sales person that I wanted to make a trade and had paperwork for what Car Max would give me for the trade and pay… cash for the rest. I explained that the only way I would make the trip to the dealership for a test drive was if they could match the trade value and meet my strict cash budget out the door. They said that they would make it happen at the price I offered. I took 3 hours off of work to pick up my wife and newborn baby so we could go check it out and see how the car seat fit etc. When we got there the first thing I noticed was that they had swapped out the nice alloy rims in the pictures online for cheap plastic hub caps which they denied doing until I showed them the pictures on my phone. They claimed that the rims were bent and unsafe so they did it as an upgrade...haha. Then, after the test drive they said they would match the trade value but still gave me a price that was $1,500 higher than what was agreed upon on the phone. When I explained that I had already talked price with their sales person on the phone they didn't seem to care and wouldn't budge on the price. I'm sure they have the phone conversation recorded but it seems like they just lied to me to get me there and talk me into paying more/financing etc. This was a huge waste of my family's time. These people are not honest and do not honor what they say they will give you. This all makes me think other shady things are happening there. Save your valuable time and money and go somewhere else.Prompt Saturday Service
by CoralRose on 11/24/2014I scheduled my oil change at 7am on Saturday morning so I would not have to wait long. Carlos Guzman made sure that happened and I was out of there in no time. Thanks for the great customer service and efficient work. Happy… Thanksgiving!Jeff Haas Mazda Rocks!
by boxergirl1 on 10/27/2014I have been going to Jeff Haas for as long as they have been in business. My service advisor has always been Alan Hempel and he has done an exemplary job. This is my third Mazda that I have bought from them and I always, always use… their service department, nobody else! My cars have always run safely and well because I keep them maintained according to Alan's advice. The whole service department delivers what they promise. I buy my cars from Jeff Haas because of the service department.2007 MazdaSpeed3 Recent Service Visit
by mschilly1 on 10/05/2014Carlos Guzman of Jess Haas Mazda continues to provide outstanding service! We bought our speed3 in 2007 and have worked with Carlos since that time through regular service and warranty issues. Each time (including the most recent), he has… delivered on his commitments (work needed, recommendations, time, $ estimates) and the quality of his team's work continues to be excellent. I've worked with him for 7 years and will continue to do so as long as we own the car. Thanks Carlos and Team!Excellent buying experience at Jeff Haas Mazda
by halseth on 09/25/2014We recently purchased a new Mazda 3 hatchback from Jeff Haas Mazda. Our salesman, Charles S. provided an outstanding experience from start to finish. We were given an informative over view of the vehicle we were looking to purchase. a… Charles went the extra mile to find and arrange the transfer of the vehicle in the desired color and trim package from some distance. The delivery included an extensive review of vehicle features, dealership service and support to ensure an outstanding experience with our new Mazda. Thank you, Charles S. and all the staff at Jeff Haas Mazda.Good Staff
by HtownDriver on 09/18/2014The staff, especially Todd T., is always courteous and professional. This dealership has always treated me - and my car - well.Love my MAdza cx 9
by alahodny on 10/28/2010We had a hard time making a choice between two vehicles and we were impressed with Albert Bledsoes professionalism and dedication to the car and our satisfaction. He was not pushy but was there when we needed him or had questions. I would… recommend him and the dealership to anyone.. And I will have to say Danyel Cares in the finance department is pretty awesome too! She answered all our questions and was very patient and professional! KUDOS to Jeff Haas toyota for a great team!!! You guys Rock!!!I'd Recommend This Dealer to Anyone
by cmchoate on 10/28/2010I had been comparison shopping across a number of brands and models, such as the Fiesta, the Soul, the Fit. I was beginning to get frustrated by unnecessary dealer addons and by the whole car-buying process. So it was a genuine relief… when I visited Jeff Haas Mazda, met Albert Bledsoe, and tested the Mazda 3i Touring, which I ended up buying. Everyone at the dealership was courteous, knowledgeable, professional, and treated me with respect. That matters a LOT to me. And to top it off, I got a great deal on my trade-in and on my new car.Mazda CX-7 - Great experience with Mohammed!
by erg1228 on 10/26/2010We went in to Jeff Haas on a Friday night - Mohammed Rahhal approached us, but was so low-key. He let us test drive and then let us leave, all without hasseling us. We went back on Saturday and test drove again, and brought in my car for… trade in. Mohammed researched the cars on the lot based on what we told him we were looking for, and he was very patient with me as I changed my mind several times (more patient than my own fiance!). He worked very hard to get us a good deal on the trade. We closed the deal that Sat. evening - I had a new car in a 24 hour window! Mohammed was also fantastic in getting the CX-7 back in the next week to have the seats re-done in leather, and he made sure that we had a loaner car to drive while that was being done. Overall, it was an easy experience, not your typical car buying headache and Mohammed was great. I wish all car salesmen were this easy to work with!My Mazda5 is wonderful!
by janetw2 on 10/25/2010I poured over reviews, literature, and postings for three weeks. I test drove at least a dozen cars and had narrowed it down to 2 vehicle choices. Larry Bennett found the Mazda 5 with the accessories I wanted and came in at the price… which closed the deal. During the test drive, he answered all my questions which tipped the scale to the Mazda Brand. When I picked up the car all operating details were fully explained, so I have not yet had to refer to the owners manuel for any solutions. I am very satisfied with my purchase.Recent CX7 purchase
by bk6518 on 10/18/2010My wife and I bought 2010 Mazda CX7 from Jeff Haas Mazda on 10-15-10. The whole staff was very friendly and went out of their way to make our car buying experience enjoyable. Our salesman, Albert Bledsoe was very knowledgeable, and… answered every question that we could think of. This is the fourth car we have bought from this dealership, and I would highly recommend you give them a try. Be sure and ask for Albert, he will take good care of you. Bruce KeatonExcellent Experience & Seamless Process - Thanks Albert Bledsoe!
by tranrt on 09/15/2010I came in on a Tuesday morning and we closed the deal on a new CX-9 by Thursday night. The whole process was seamless. Albert is a very personable and friendly sales professional who would go out of his way to help make your whole car… buying experience as seamless as possible. Anyone looking to purchase a car at Jeff Haas Mazda dealership, I would highly recommend Albert Bledsoe! He helped us secure the car we liked and worked with me and my family to get the best deal possible. Thanks Albert! Keep up the great work...Good experience
by adam77042 on 09/02/2010At that time I was not sure which car to buy but I always to have a sport car type. When I came to this place I felt comfortable to think and to consider. Phil was the one who greeting us. What we want is we got more information for me to… think. We felt that we were well informed without feeling being pushed. We were offered also for the test drive and we did not feel any commitmnent rather than knowing more the performance of the car. As as customer we want to feel sure about our choice and we felt well informed withouht any feeling of being pushed. Same also when it came to the pricing. We are quite happy with our choice Mazda 3.
About our dealership
Thank you, Edgar, for your kind words! We're thrilled to hear that Cesar was able to assist you quickly at Jeff Haas Mazda. We appreciate your feedback and hope to see you again soon! Sincerely, The Jeff Haas Mazda Team
by Jeff Haas Mazda on 08/20/2024