Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Used GLK purchase
Harshad Patel at MB Greenway is the best!!
by Robert and Carolyn R on 10/01/2022Harshad Patel at MB Greenway helped us in the purchase of our 2022 MB E350 in every aspect from the initial contact, car selection, order, order tracking, sales transaction, delivery, and follow up. I feel he is the ultimate gentleman in… his courteousness, honesty, ethics, and overall ease of doing business transactions. I would love to do a car purchase from him again!!Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Charlie
by Charlie on 09/21/2022My advisor Tim Jue did an excellent job. He was professional and courteous.The work was done on time without delay and I received my car the day he stated that it would be ready.It was cleaned inside and out with a free car wash !! He… double checked to see all work was completed and completed correctly. Mr. Jue is a valuable asset to the dealership.Hi Charlie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hats off to Mike Walsh and Team!!!
by Alice Bakalar on 08/04/2022I have been a Loyal Customer for decades and feel that loyalty returned each time I bring my car in for service. Mike Walsh is the most professional, customer oriented person who always goes the extra mile to take care of my needs. I highly… recommend him and his team of professionals to service your vehicle.Hi Alice, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.
Only OK
by JWP on 07/20/2022My recent service visit was not the same service that I have received in the past. Had a service appointment scheduled for a Wednesday but happened to have a tire issue the weekend before. Dropped the car off late afternoon on Monday… (after calling to give tire info and confirm they had tires) and said when the service happens I want to replace all 4 tires. Please make note of this so they can be ordered if needed. I knew I was going to be without a car until Wednesday but was hoping not to prolong it. Wednesday comes along and they need to order tires. So dropping the car off and communicating what I expected did not help. In the past I had thought the service department was great, but this time was a huge let down. Communication was less than stellar, I may just try another dealership in the future for service. Also ordered a new MB fragrance and was sent the wrong scent. Honestly, I am not even sure the service tech ever listened to me.... so frustrating!Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Yay! I got my car!!!
by Marsha McAlpin on 07/13/2022Now is a really bad time to purchase a car.NO negotiation on the sales price and I only buy CPO. I guess the good news and that I'm never afraid to walk away. I handle the finances and I know exactly what I want to spend and get a loan for… so if the numbers don't work... I wait. I hate it when the salesman goes back and forth to the manager because my only leverage was my trade. I finally got up and walked over to the manager and we got the numbers to work for me. Don't know what happened because I didn't check this before leaving the lot.. the car did not include a manual in the glove compartment. The salesman was also misinformed on the estimated interest rate on the loan if you have good credit. Also wrong on the dealer warranty so I had to spend more for that. Other than that, I really like the car. Will probably keep it until prices on electric vehicles comes down. (5 Yrs) Should get a good trade-in value on it. Well, I hope I win the fuel gift card. I could really use that!Hi Marsha, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (713) 489-2111.
The Mike Walsh Mercedes Service Team = Outstanding Mercedes Service
by JIM on 07/08/2022Mike Walsh and his Mercedes Service Team at Mercedes Benz of Houston- Greenway are focused professionals who get the job done efficiently and effectively. Mike Walsh will go the extra mile and make every effort to ensure that his clients’… Mercedes are in optimal performance. I highly recommend Mr. Mike Walsh and his Mercedes Service Team.Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston Greenway. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Worst experience ever!
by Shanaka on 07/06/2022I just brought a Jeep Wrangler from them, it was the worst experience ever. the sales person had no clue about the car and even admitted he does not know about Jeep, yet failed to transfer me to someone who know about the product. Also i… was informed the Jeep comes with the Aftermarket stereo but i was told the original will be given (it was already in the car) for me to get fixed. but when i took delivery of the car it was not to be found. and the sales manager and the store manager refused to replace the stereoDr Moes Nasser
by moes2020 on 05/03/2022It was a great experience. From Carolyn in sales, to Roley in Finance, and the best, Chance in orienting me for 90 mins on the my first electric car. What an amazing job he did. Great teacher, and very passionate about what he does. Very… knowledgeable and willing to share his wisdom in a very effective manner. The only matter that is confusing and no one had clarity was the 7500.00 credit from Government and the certification needed.Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Poor attitude from people and manager of people bringing my car down.
by Bill Crabbe on 04/04/2022Picking up my car was an issue.Hi Bill, thank you for taking the time to leave us feedback. Please call our General Manager at (713) 489-2111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Thanks Carolyn Pellegrino for the great customer service!
by Rosie Alvarez on 04/01/2022I just purchased a Mercedes GLC 300 and in these times were inventory is limited she made it stressless. Carolyn did a great job keeping me informed through out the process of vehicle getting delivered to dealership. Totally recommend her!Hi Rosie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellence in customer satisfaction
by Tammie on 03/26/2022I recently bought a vehicle from Greenway Mercedes. Sam Mitzi was my salesperson. He is extremely knowledgeable about the vehicles and a person of integrity. It is by far the best dealership experience I have had. Everyone who works their… is kind and willing to help. I shopped more than 15 dealerships and am blessed to have found and purchased a car from Greenway Mercedes. I highly recommend Sam and Greenway.Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Seamless experience
by S Richardson on 03/18/2022My experience was quick and professional. Hashard was wonderful. He listened and was determined to meet my requests and ensured that I purchased a vehicle that suited my needs.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Costly TPM Sensor
by JF on 08/10/2021Took my 2020 GLE 450 to get a tire pressure monitor warning light addressed (made an appointment). I was expecting a quick fix for something that seemed relatively straightforward. After my car had been with them for over 24 hours I called… to check on it - They had not yet even looked at it. After apologizing they said they would "expedite" my service. They called later in the day saying I needed a new TPM sensor, but they had none in stock and it would take a few days to get it. Finally, I called them again on day 6 and was informed my car was fixed. When I went to pick up the bill was ~$735 ..... to fix a TPM sensor. I was charged $166 for the part alone, $485 in labor and $60 for a "disposal fee". Looked up the part on Mercedes website and retail price is $87. This is not a reputable dealer - Save your money and look elsewhere!Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Brakes squeaking on G wagon with less than 9000 miles.
by anthony on 07/08/2021My service advisor suggested I allow greenway Mercedes-Benz to check my breaks because she noticed a squeaking sound and she didn’t think the brakes should be making any noise with the vehicle having, at the time, less than 6000 miles.… Because my 2019 G63 also needed a part for another issue we decided to bring the car in to have brakes serviced once the part arrived. Once the brake job was completed I was handed a bill and told Mercedes Benz does not cover brake squeakes.Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (713) 489-2111 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
Thank You Greenway!
by Cheronda R on 07/04/2021The Greenway location is the absolute best! I’ve been to several locations and the service does not compare. Even if I had a problem they fix it and I leave happy. Greenway is certainly my dealership of choice. Just recently went into… Greenway met Arron my salesman and he was awesome! Every encounter I’ve had with him has been great. I would recommend that if you are looking to purchase call Arron. He will make sure you are taken care of. Thanks Arron!Cheronda, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service Visit
by XXXXXXX on 06/14/2021Ernesto Gutierrez did a great job in handling my recent service visit--highly responsive.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
REVIEW
by MARK WE on 06/07/2021FAST AND EASYHi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Review
by Audrey Wylie on 06/05/2021Service is always a good experience from start to finish. Efficient, professional and friendly. Kevin Graves always goes above and beyond. He is the best!Audrey, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Excellent service
by Tianmu96 on 05/27/2021Houston Greenway Mercedes is an awesome dealership. Professional and friendly service staff. Everyone there has a smile. They always get my service requests right the first time!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Sales -Mr. Harshad Patel and Great Finance Mr. Ali Alhavan
by JIM LEAVENS on 05/24/2021I highly recommend Mr. Harshad Patel, Sales and Mr. Ali Alhavan, Finance at Greenway Mercedes Benz of Houston. Mr. Patel and Mr. Alhavan are consumate and experienced professionals who will work diligently through their inventory of fine… Mercedes automobiles to find model, pricing and financing solutions make sens.Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service Visit
by emokon2 on 05/20/2021Great customer service, everyone was very friendly.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Moses Jenkins on 06/24/2024