Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Used GLK purchase
by Olu jebs on 06/21/2024
Excellent. Positive. Fairly priced compared to similar vehicles across several sites.
502 reviews
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2011 Mercedes-Benz E63 (purchased in January, 2019)
by TheLino on 01/22/2019David Griffin at Mercede-Benz of Houston Greenway has a motto: "I'm a man of my word." The 2011 E63 that I purchased from him had only one key and he promised me to get me a spare key. The new key arrived within 2.2 days. There was also… a cosmetic issue with the glove box and he also took care of that, as well. Mr. Griffin is a consummate professional, a genuine pleasure to deal with, and is indeed a man of his word. Thanks again for a smooth purchase and excellent post-sale communications, Mr. Griffin.Mercedes-Benz of Houston Greenway
by Donna2000 on 01/09/2019I bought my C230 here in 2000 and have bringing it back for scheduled maintenance and repairs. I would not consider taking it anywhere else. The work is done prompting and correctly. The staff is friendly.Mercedes of Greenway Disappointed
by Merchuu on 12/27/2018I left the Mercedes of Greenway after service only to find that all my tires were under pressures, ridiculous. How can I trust that the correct quarts of oil were replaced if they can't get the car's tire pressure correct?Thanks for leaving us this response. If you'd like, please contact our General Manager at (888) 217-9718. We'd appreciate the chance to make your experience a positive one.
Purchase
by MDG2018 on 11/26/2018I would rather get a root canal than purchase a new vehicle. I can honestly say, they did everything that they said they would do and the purchase was quick, fair and timely. No surprises.First class treatment
by Kevin123 on 11/22/2018This was the best car buying experience I’ve ever had. My salesman, Laszlo, was professional, friendly, knowledgeable, and did not pressure.We are happy you had a pleasant experience here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road.
Great Service - Unreliable Mercedes
by Jay Zee on 11/09/2018updated 11/16/2018The service at the dealership is great. However, it seems that the new cars are not as reliable and the only thing that the service center checks are the alarms sent to the vehicle's computer. Unless that alarm is on, the problem will… persist because that's how the maintenance staff is trained.Thank you for taking the time to share your feedback with us, Jay. If you need more help, our team is available to talk -- safe travels!
Mercerdez Houston Greenway
by Greenway on 10/13/2018Fair price and great service to win the business from their peers. I bought two new cars this year and my family member bought one in 2016. I have experience with Clear Lake locations d Sugarland location. Greenway is the best in terms of… service from their Internet Manager Brad Biondo. This guy is aâgo-getâ person for his customer and for his company. From the view of company business and a business owner, every company would like offer a job to Brad BiondoThanks for treating us with respect
by FullRespect on 08/23/2018updated 08/28/2018Out experience was awesome. Treated us with such respect and honesty. We appreciated it and we made things happen fast.Greenway Mercedes Benz - Service
by RoslynHicks on 08/15/2018Greenway Mercedes Benz goes above and beyond the call of duty and provides excellent customer support.Greenway Mercedes Benz
by Dr Nick on 07/31/2018updated 08/09/2018Very professional, cordial and transparent . The delivery of the care could have been more extensive but I have the opportunity to return to the dealership for further review of the cars features.Best Sales Experience Ever!
by BenjaminT on 05/04/2018This was my first new car purchase at Mercedes-Benz Houston Greenway and it was my best experience ever! Mike Maidenberg was my sales guy and he went above and beyond my expectations to find the perfect car at the perfect price. I will… definitely buy my next Benz at Mercedes Greenway and I highly recommend Mike Maidenberg due to his honesty and straight-forward approach!Greatest experience ever.
by TressaB on 10/21/2017updated 10/30/2017I was referred to my sales person, Leigh Bennett, from my service adviser, Kevin Graves, who I have worked with for years. Leigh made my purchase seamless and, since I was working on a deadline, he actually took my calls on his day off.… I will always purchase my cars at Mercedes Greenway not only because they are good cars but because of the service both of them provide.Owner
by CC77005 on 09/14/2017updated 09/26/2017Great transaction. They had the car in stock but Mr. Navid went all out to see if other cars were available. The transaction was easy and quick. No need to spend a day in the dealership trying to purchase a car. I have purchased other cars… from Greenway Mercedes Benz and would defiantly go back for my next purchase. Go see Mr. NavidGreenway Plaza Mercedes-Benze
by Leo1460 on 05/13/2017updated 05/23/2017Steve Sorkin went out of his way to help me find the GLE43 in the color I wanted. His customers service skills and professionalism outshined any auto dealer I've worked with in a long time.SLK32 AMG
by badq45amg on 05/09/2017updated 05/23/2017CAR WAS CLEAN WHEN I picked it up. All was done as requested. When I had a issue it was addressed and fixed to my ratification.Mercedes Review
by Gamoral1 on 05/09/2017updated 05/23/2017My family and I have been MB customers for the 8 years and have experienced service in the city of Miami and New Orleans. I just moved here from NO and can say the Service there is impeccable. I have not had much experience with the dealer… here but can say they do well. There are some things I would constructively critique, for example, when I turned in my car for repairs I received a loaner which smelled and has clearly been smoked in. The ashtray still had ashes in it and turning on that AC was like sniffing smoke flavored air freshener. Other than that I must say everyone did a great job, especially my Advisor Javier Martinez. I must admit I am very set on my ways, as well as those in my family who are customers of MB, and Javier definitely lives up to the expectations of service we have always received and is always willing to help.Repairs on brakes
by Roselewis on 05/13/2017updated 05/23/2017I took my car to the dealer for new front bakes, they told me other things that I needed, which I agreed for them to perform. But when I pick my car up, and tried to open my hood, I could not and the panel under where the hood lack is was… not attached and would come down. They are going to repair it, but my question is if they don't repair things that I can see, how can I be sure they did the things I cannot see.Service
by sbaker6265 on 05/18/2017Brought my car in for scheduled service and as usual.....they welcomed me with efficiency. All was prepared and I was ready to go in just a few minutes. Upon return, my car was clean and ready to go!Top Notch!
by QueenViolet on 04/12/2017Daniel Gonzales was the best salesperson. He took his time to show me the cars I was interested in with no pressure and even stayed late to close the deal. I ended up buying a C-Class from him and just love the car. Donald Cyprian handled… the financing and he was a pleasure as well (had me laughing too!). All around a great experience. They treated me right. Gave me a fair offer on my trade in and didn't severely low ball me like my old BMW dealer did. Got a low rate on the finance and Donald was very helpful explaining all the options. I'm forever a Mercedes customer now and recommend these guys and this dealership (Greenway Mercedes).GL450 repairs
by mech100 on 03/27/2017updated 04/07/2017MB Greenway did an excellent job this time under the CPO warranty but should have replaced the starter the last time it was in for service and was identified as an issue.Exceptional Service
by Shardy2000 on 03/27/2017updated 04/07/2017I love my service advisor, Jay! He, over the past nine years, has displayed concern, focused on the customer, and provides care and the optimal service advice and resolution.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Moses Jenkins on 06/24/2024