Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Used GLK purchase
Great Experience
by Jacquie on 11/19/2023updated 11/28/2023Smoothest transaction ever. We lucked out & got Stephany for our salesperson. She was very thorough going over the paperwork. She took the time to answer everything. She also had the knowledge of all the options available. She knew the cars… inside & out. We are happy with our new Mercedes!!Hi Jacquie, thank you for your kind review; we are happy to pass along your comments to Stephany here at Mercedes-Benz of Houston Greenway! If you ever need help, just give us a call. Happy motoring!
Regular maintenance
by MaryKingelin on 11/26/2023EXCEPT for my right rear wheel cracked on my new $100,000 E53AMG - thank god Rollo’s welded it so I can drive my new car with🤞and 🙏…. There is no wheel to be had anywhere in the world!!! How can M-B sell me a $100,000 car yet have No… parts. Germany said maybe after Christmas. Been on order 6 weeks and M-B didn’t bother letting my dealership know there’s no replacement until after 5 weeks!!! This is totally unacceptable!!! What do I do if this wheel completely craters-out again??? 😡. Mary KingelinHi, thank you for taking the time to leave us feedback. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Mrs. Iraida Brown
by Iraida Brown on 11/22/2023I always have an amazing experience with Peter Schermerhorn at Mercedes Benz on Greenway. From start to finish he is very thorough and courteous. He always makes sure the job get done correctly.Hi Iraida, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Jasmin Dover on 11/14/2023My experience was effortless. I was in and out. Rafael communicated in a timely fashion.Hi Jasmin, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Car Repair
by Car Repair on 11/11/2023The supervisor was dismissive when I told Mercedes that my temp gauge was still not functioning correctly. They were still dismissive when I told them I know how my care behaves. When I told them to give me a refund so I could take my… car to a competent mechanic, they paid attention!!! To this day, the temperature gauge is still dramatically fluctuating. I have an appointment to attempt for the 3rd or 4th time to fix the car.Hi, thank you for bringing this matter to our attention. Please call our General Manager at (713) 489-2111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
My 12 Mercedes and my first S 63 Coupe!
by Don on 11/08/2023I purchased an S 63 coupe at Mercedes Benz Greenway in Houston Texas last week. James V the salesperson was fantastic to work with and made the process seamless. He knew the answers to all my questions and helped me decide on the S coupe.… I made the deal online knowing that this dealer offered only quality vehicles due to their inspection process and high standards. I am a long-time Mercedes buyer and this will be the 12th Mercedes and my first S 63. I try to avoid purchasing a vehicle that is not local for many reasons. I initially went to a local MB dealer and test-drove their S coupe with the intent of purchasing because of the color combination and equipment...the price was on the high side but that is something that I would have to negotiate. The salesperson there was great but the car had worn-out tires and was not very clean on the inside nor the outside. I noticed that the brake pads were down to less than 20% so I started to negotiate. I decided to pass on this local deal and continued looking on Cars.com and found an S coupe at Mercedes Benz Greenway in Houston, Texas. So I drove from San Antonio to Houston last Wednesday to check it out. James from MB of Greenway made the process so easy and there were no ugly surprises, even the paperwork signing process was great thanks to Trey B...no pressure. Thanks James and Trey...great customer service!Hi Don, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Department
by Danny P on 11/08/2023Patrick is one of the best Service Advisors I have ever worked with and very knowledgeable about Mercedes Benz.Hi Danny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mike Walsh
by Babs Roberts on 11/05/2023Mike is most accommodating even with his busy schedule. He was Most efficient in getting my auto in on time and having it completed even before time. I highly recommend this service manager for your car if one is needed. He was most fair… with his estimates and able to accommodate you at your convenience.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very accommodating services from Mike Walsh. Extremely highly recommended.
ML350 service
by Service on 11/03/2023Very satisfied for thorough service and timely delivery. Not so much with cost of total service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car service
by Alisha M on 11/02/2023My service was very fast and efficient. Patrick, my service advisor was so professional and welcoming and ensured that I was in and out the door!Hi Alisha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Sales Person
by Linkdude1 on 10/25/2023Xuhanda Minero Perez, had great persona about her. Very kind and seemed to really care about how everything was handled. She did a great job talking with me and devoting time to find exactly what i was looking for.Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New Battery
by KPM&&&&& on 10/25/2023Greenway (Kevin) got me in at the last minute. My service was complete in a few hours.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tiff
by Tiffany on 10/23/2023Easy drop off meet and greet with jasper.Hi Tiffany, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
My service advisor keeps me coming back
by John Torry on 10/21/2023Jay Kohn is the primary and perhaps only reason I have bought (6) new Mercedes from Greenway. Jay is not only a very savvy and knowledgeable service advisor he treats me and my wife as his own family.. He is honest with what needs to be… serviced immediately and what can wait. Without Jay taking care of my cars over the past (15) years I would be driving a different automobile brand.Hi John, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
5
by Elizabeth L on 10/13/2023Attended to every of my concerns, he exercised patience with me, he was able to persuade me when it seemed I can’t afford it because of my credit and the interest rates.Hi Elizabeth, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Happy customer
by Labgirl on 10/10/2023Remus was awesome! Go see him when your ready to buy your next car he's not a push over.Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
service
by soheila on 10/09/2023James was very attentive and answered all my questions.Hi Soheila, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
invoice #1198256
by lamvu1234 on 10/09/2023jerry jow insisted that the right headlamp is not working. He quoted us for a new headlamp & module. all we had to do was reassemble the front bumper and a simple scan fixed the rt headlamp.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Long wait but worth it
by laurasukkar on 10/09/2023Jay was amazing. Did not give up on 2 months of having my car-waiting for parts, etc. It is an older 2014 but I love it. The dealership also let me use a loaner for this time frame. It was a long wait, but the engine sounds like it used to… when I got it. I always drive away knowing that I am in a safe car for my daughter, dogs, and me.Hello Laurasukkar, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
service-Flat tire
by JavierA on 09/29/2023Very efficient, Service was completed faster than the timeframe promisedHello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best Mercedes Service Dept in Houston
by Husam Issa on 09/29/2023Professional, outstanding service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Moses Jenkins on 06/24/2024