Momentum BMW
Customer Reviews of Momentum BMW
Review type:
Definitely recommend.
Fantastic buying experience!
by Raymond W on 10/03/2024Cynthia Kraus and Tommy Kuranoff are incredible! They made sure every question was answered, all boxes were checked, and the whole purchase process seamless and enjoyable. They took time to make sure my son’s first experience buying a car… was exceptional. Cynthia’s accurate answers to all his questions and timely responses were fantastic. Look forward to our next purchase at Momentum BMW.Raymond, we're happy you found our staff to be so supportive during your experience here at Momentum BMW. Thank you, and have a fantastic day!
Great experience
by S&T Lai on 09/30/2024Max, our sales representative was very knowledgeable and honest. He explained everything to us and was very efficient.We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New Car Purchase
by Markobmw on 09/22/2024Thanks to Warren and team for helping me out of a tricky mileage situation and into a beautiful new m340. Super easy process, will purchase again.Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First time BMW Owner
by lRegina on 08/31/2024updated 09/06/2024Patrick and Caprisha worked together as a dynamic duo to make sure customer service was evident in their delivery to reassure me, it was my decision. Quick and responsive and patient.Hi, we are so pleased you enjoyed your visit to Momentum BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
Ms
by Salgord on 09/02/2024Very professional in assessing what I wanted and needed in a new car. Respectful and accommodating throughout the sales process. I could not ask for a better experience.We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Best experience in Houston
by bestharvey on 08/30/2024A++ experience at Momentum. The experience is what you would expect at BMW, don't always get that at other BMW dealerships.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience at Momentum BMW
by BEZ14UT on 08/06/2024updated 08/14/2024Purchased a custom-build X5 from Momentum. Our salesman, Norman, was a pleasure to work with from start to finish. He was very professional and knowledgeable and guided us through the ordering and build tracking process, keeping us updated… along the way. He was very responsive to all inquiries and made the car buying process as seamless as possible. We’re very pleased with the experience and love the car.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellence at Momentum
by acham1997 on 08/08/2024I recently purchased a 2025 BMW X5 from Momentum. Everything from Sales to delivery was excellent. Tony and Phillip were great. Answered all my questions patiently. I really appreciated the help in choices and all the offers and discounts… were explained well. Never pushy and always friendly. Walter in finance was nice, respectful and explained all the products well. I appreciated the tailored approach to fit my needs. Cody my genius was patient with me and explained all the features. Loved the whole experience. Thank you Momentum!!Thank you for taking the time to let us know how we did. We hope you have a great day!
Momentum BMW-Leasing a 2024 M240i
by Stevegg on 08/01/2024Fantastic experience. Sales team was experienced, professional, and knowledgeable. The entire process was well planned and executed making an enjoyable experience.It's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service advisor
by Nick Nofal on 07/17/2024it was a fantastic experience at the dealership. Everybody was friendly and very efficient. The dealership itself it’s immaculate and very friendly.Thank you for taking the time to let us know how we did. We hope you have a great day!
New car lease
by Ravisant on 10/24/2023Very helpful staff. Made the leasing process a breeze.Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best BMW Dealership in Texas!
by Mrs. Legg on 10/18/2023I leased an X7 from one dealership in Texas and did not receive very good service. I started having the vehicle's maintenance performed at Momentum and was blown away by their superior level of customer service. Everyone I was in contact… with, was exceptional. Just yesterday, I traded in my X7 for a brand new one and had an incredible experience every step of the way. Rocky, my Sales Rep, handled everything with superior professionalism and customer service. Maurice in Finance made the process such a breeze (never have I ever bought a car so quickly and easily!) Then, Garrett (on his very first day at Momentum) helped me get acquainted with my new vehicle (a process I did not receive with the first car at the other dealership). Again, everyone is amazing at this dealership and I have been, and will continue to tell everyone I know to go and visit this dealership.Mrs. Legg, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2024 X5
by longtimer on 09/22/2023We picked up our ordered X5 this week. Our salesperson, Rocky, was very helpful. I have used the dealership for sales and service for about 9 years, and I am pleased with how they operate.Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent sales team
by Carol P on 09/01/2023Excellent sales team!!! Professional, kind, found if what we were looking for!!!Carol, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
Repeat customer for over 12 years
by S McArthur on 08/23/2023Great sales team. Our Sales Representative maintained contact with us over the years to be sure we were satisfied with our vehicles. Seems that this dealership has many long-time employees (not a lot of turnover) which demonstrates… dedication of management and staff.Thank you so much for your positive comments about Momentum BMW! We look forward to your next visit! Take care!
Defective 2023 740
by Latasha Love on 08/19/2023I bought a brand new 2023 BMW 740 about 3 weeks ago. I drove the car and could hear a squeaking sound. (I thought it was the brakes) I called in and asked when I could bring the car in for service and explained the noise I heard. I was… informed that they did not have any loaner cars and to come in the following week on Monday to drop the car off. I got there and all they had was a 5 series... no shade but if I turn in a brand new 7, id like something a little more comparable to my car. ~ I didn't hear from them until I called them on Wednesday and was told that it wasn't the brakes but instead the rear differential that was squeaking. They now have to replace it and the part has to come from Germany because there are none in the US. They aren't sure how long it'll take to come in. I came into the dealership after not hearing from them by Friday and demanded they give me a different car as a loaner and explained that Im not even comfortable in a car with a major component that's defective. Fast forward, now we are on week 3 of not having my car, they still don't know when the part will be in and to trade in the car in that I drove for less than 2 weeks, the trade in value is 84k and to get me into another car, I need to come up with 15k. The entire process is one big ball of frustration. ~Guess I need to contact an attorney at this point. Initially the service was great, now all I hear is there is nothing they can do. I’ll never buy the BMW brand again. I’m definitely going back to BenzHi Latasha, Thank you for taking the time to bring this to our attention. We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 645-6452. We look forward to hearing from you.
Sales and finance
by Larry b on 08/10/2023Great people to deal with no pressure had what I was looking forLarry, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Responsing to a survey with a focus on the sales process/representative
by Maurice on 08/01/2023Excellent experience. Honest, fast and flexible sales professional that answered all my questions and helped me make the purchase decision very fast and in a comfortable manner. I would definitely want to deal with the same person next… time.Maurice, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best Service Experience Continues
by MNuance on 07/22/2023Been quiet about my experiences at Momentum BMW but I have to admit it's gotten better and better. the speed and cohesive operation of the team is exceptional. My guy is Sheff but was about to go on vacation and new he wouldn't be around to… finish the job in his usual perfect manner so he handed me off to Jorge. without hesitation Jorge knocked it out the park and not even being here, Sheff followed up with me to ask if I was well taken care off while on vacation. Who does that anymore? ...apparently these two guys at Momentum BMWReviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Momemtum BMW
by G Childs on 07/10/2023Tony was great! Super knowledgeable and efficient...he made the purchase super easy and quick.Thank you for your kind review; we are happy to pass along your comments to the team here at Momentum BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Momentum is top notch
by evanmac on 06/29/2023Leased a vehicle from Momentum BMW today after having used their service department on my past X5. Their sales team is communicative, knowledgable, understanding and helpful. Would 100% buy or lease from them again.Hi Evanmac, thank you so much for your positive comments about Momentum BMW!
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Haley Bada on 04/03/2025