Momentum BMW
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Customer Reviews of Momentum BMW
Review type:
Definitely recommend.
by Daisybarr on 04/03/2025
Warren was honestly the best car salesman I’ve ever dealt with. He made me feel at ease with my decision and negotiation.
143 reviews
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service review
by Likegoodcar on 02/28/2017Peter Schermerhorn is GREAT, always get things done to our expectations!Bad Experience !!!
by yunisq1 on 02/27/2017Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH… my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, [contact info removed] so I did, He never replied to my call !!! Will never go back there again!Great Service
by Airdog12 on 02/26/2017Peter Schermerhorn, is my service rep and he has always gone above and beyond to take care of my service at BMW. He is a good communicator and always keeps me in the loop on expected completion time. A pleasure to work with him.Great Service, Peter Schermerhron, at Momentum BMW
by SamAhmad on 12/22/2016I recently had my car serviced at this dealership. My Service Advisor, Peter Schermerhorn, provided exceptional customer service with regular status updates and even arranged for a loaner car when my wait time became long. That is what I… call great service!Great customer service from Peter Schermerhorn
by jsousatrade on 12/16/2016Great customer service from Peter Schermerhorn. Dropping off my car was extremity easy he had me in and out within a few minutes. Every step of the way he would give me updates, how it was getting fixed, when the repairs where done and when… I should be able to pick it up. I'm definitely going to bring my car back for any other services it might need and recommend him to my friends and family!Peter Schermerhorn
by Xeavier on 12/06/2016Peter Schermerhorn did A-okBMW 430i Gran Coupe BMW SW Review
by kzubia786 on 12/02/2016I had a fantastic experience at BMW Southwest. I have bought my two previous cars from here, albeit used. My most recent purchase is a brand new 430i GC. I couldn't be happier with the service that was provided by Jered (client advisor)… and Max (the General Manager). They were courteous, did not waste my time, and were very direct with their offer. They listened to my requirements and expectations and they delivered without hesitation. Jered is an excellent asset to the BMW team at SW. He is always available to help out and answer any questions and replies almost immediately. He truly cares about his clients and their satisfaction. He represents BMW very well. I am happy I did business with him and the BMW team at SW.Wonderful experience at Momentum BMW - Max White
by cc9 on 11/28/2016I wanted to let everyone know of my wonderful experience at Momentum BMW and to thank Max White for all his help and patience with my recent purchase. Max was terrific and a pleasure to work with. I would highly recommend him without any… reservation. He was the only reason I purchased my new car since I was visiting the dealership for service on my previously owned BMW. Max was so gracious that he let me test drive his own personal car, since there wasn't one available to test drive. How many car dealers do you know that would do that? On top of it all, he gave me a fantastic deal on the new car! I would also like to thank his sales associate Tatiana Curo. She was wonderful to work with and they make a excellent team. I would highly recommend anyone looking to buy a BMW to look up Max and Tatiana!Excellent Customer Service
by RGHouston on 11/01/2016updated 11/17/2016Really enjoyed my experience on recent customer service. My new service tech, Cedric Ross, was professional and followed through in a timely manner. He kept me abreast of stages of car repair as well as the costs.Cedric Ross in Service ROCKS!!!!!!!!!!!!!!! Need help go here!
by X5M4Mangum on 11/09/2016I took my car in... I'm not an expert; however, Cedric Ross took the time to explain until I understood and stayed true to his word! Keeping my car and keeping Cedric Ross as my main go-to-person!Enjoyable experince
by swilliams20 on 10/01/2016updated 10/16/2016I had an appointment with Tatiana at 9 am on a Saturday morning she was very pleasant and very helpful so I drove out around 12 PM with a car I love .Anything I have called about or stopped by for she made sure I was taken care of… immediately .Bad Service & poor customer service
by seanoye on 10/05/2016updated 10/10/2016Took my 7 series to check my alignment since my right wheel was inwards after hitting a curb. They claim to have done the alignment and told me i had a problem with the suspension, or knuckles that the right side looks lower than the other… sides. Took it to Eurocar werk and as soon as he lifts the car he sees the tie rod is broken. Just wondering how they missed that and how can you perform an alignment successfully on it. They claim that it wasnt an alignment done and it was a diagnostic after showing me a alignment report. Even if it was a diagnostic where is the diagnostic report and why wont the fault detected. This dealership lacks trust and customer service. Advantage BMW did the alignment, brake fluid replacement and oil change and replaced the cabin filters.Talk to Mr Kuranoff the Manager, took 1 month and 3weeks before i could get the dealer's attention after numerous calls each week.Thank you so much for taking the time to leave us this detailed review. We regret to hear your recent service experience was anything less than exceptional. We would love to have the opportunity to turn your experience around. If you'd be willing, please contact our general manager, Thomas Kuranoff, directly at (855) 873-0444, so we can discuss ways we can better serve you in the future and turn your experience around. -Your Momentum BMW Team
Exception service
by Lady_die3 on 09/23/2016If I could rate service with 10 stars I would defiantly do it. Peter Shermerhorn is ALWAYS very professional, makes sure that all work is done in a timely fashion and let's me know how much I should expect to pay for service. When I pick up… my car, Peter goes over my invoice with me and there's no hidden fees and no surprises. I would recommend Momentum BMW to all BMW ownersGreat Service experience!!
by jsousatrade on 09/16/2016Great Service experience!! I had Peter Schermerhorn as my advisor. I brought in my car in for its regular schedule maintace. Its was in and out within a day. Peter spoke to me about my car ever step of the way the whole process smooth and… hassle free.Oil Change
by SMenifee on 07/23/2016updated 08/09/2016I was able to come in on a Saturday and recieve a oil change due to my busy work schedule! My Customer Associate Rep was very friendly and provides me with detailed information about my car and any recommendations needed!2016 X6 purchase
by Cookie4all2 on 07/09/2016updated 08/03/2016Best dealer in Houston to deal with, straight forward, honest, negotiations went quick. Associate knew the product and answered all our questions and we had a lot of questions. Overall a positive experience.Best Service Drive Experence
by jsousatrade on 08/02/2016I had a great experience!! My 328 had a check engine light. I made a appointment with Peter Schermerhorn to bring it in and have looked at. Peter was super professional in explaining what the light was, how it would be fixed, and what day I… was getting my car back. He even went above and beyond with getting me a shuttle back to my office. By FAR one of the easiest and best service experiences I've had. I defiantly look forward to bring in my car for any kind of service it might need in the future!Great customer services; Beautiful facility.
by Thelilo247 on 07/15/2016I visited Momentum BMW in hopes of walking out with my first luxury vehicle. I was greeted kindly and promptly upon entering, and was introduced to a salesman who would help me find exactly what I was looking for. Donald worked with me and… he listened carefully to my needs/wants and found the best car for me. He was patient and honest with me. He did not try to talk me into something I didn't want. One of the sales managers, Cliff, was extremely supportive, understanding, and helpful as well. Finally, with the help of Lauderdale in finances, I was able to walk away with exactly what I wanted--no regrets or questions remain. Once my brand new car was ready to deive off the lot, I was introduced to a "BMW genius", Selvin, who was so helpful by showing me how to work all the features in my new car. He even connected my phone to my car and he offered to come back for a carwash sometime. By the way, this facility has a mini cafe waiting area where they serve both hot and cold drinks, as well as some snacks. It was nice and refreshing after looking at cars outside in the Houston summer heat! I definitely recommend visiting Momentum BMW for your ultime driving machine needs.Happy Customer
by SDTorres on 07/14/2016I purchased my first BMW through Momentum BMW. My client advisor was Ken Terry and I would highly recommend him. He made my first time BMW purchase smooth and easy. I give Ken 5 stars for excellence.Exceptional New Car Service
by Estella18 on 07/12/2016I took my BMW X5 in for service and my representative Ryan Zugell had already arrived prior to 7:00 am to work. He knew me and my cars needs. He was informed. He told me what was going to happen, what was going to be done to my car and kept… it simple and understanding. His respect and charming personality is a delight to experience so early in the morning. He is an exceptional man and the dealership has an exceptional employee and representative of BMW as a whole. Thank you, Estella C. StrawnIssues not solved or even addressed
by akinsey on 07/08/2016Took my 535I in for its initial service. Had three other issues since I got the car. 1) Steering wheel was not centered ( a pet peeve of mine) 2) Wood panel covering a/c vents in center console was not installed properly… leaving opening at top where I could see into the guts of the dash 3) The soft shut doors had wind noise and would rattle on bumps. The center console issue appears to be resolved. There is still wind noise and the issue of the steering wheel was not even addressed after I handed them a typed list of my issues. Takes me and hour and 1/2 to get to the dealership. Guess I will just live with it until I go back to Mercedes. Had 3 E class and a convertible and never had any issues. Had a Mercedes rag-top that was as quiet as this car. Really disappointed.
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by Haley Bada on 04/03/2025