Porsche of West Houston
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Customer Reviews of Porsche of West Houston
Review type:
Excellent Experience
by MNd3sign on 01/31/2025
updated 02/06/2025
Kurt and the team were fantastic the whole way through. The car was priced right, purchase process was very smooth and never pressured me on anything.
41 reviews
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Excellent Experience
by MNd3sign on 01/31/2025updated 02/06/2025Kurt and the team were fantastic the whole way through. The car was priced right, purchase process was very smooth and never pressured me on anything.Thank you for taking the time to let us know how we did. We hope you have a great day!
Sales Representative
by C Perkins on 12/21/2024I purchased my vehicle from Porsche West Houston, Danielle was my sales person, from the very beginning she was attentive, responsive to my text before working hours. Addressed all my concerns and ensured I was educated on not only the… vehicle but my financial options. Superior service, above and beyond from start to finish! Thank you Danielle your customer service is outstanding!Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Out of State Buyer Regrets
by WA Buyer on 11/06/2024updated 11/21/2024This was the worst experience I have had in the last two years buying a car. I own a business and I have bought 8 cars in the last couple years for personal and professional use. I always have my financing in place before I look for a… vehicle and in this case, I was seeking a very specific vehicle which I found on through the Porsche site. I am an out of state buyer who bought the car without seeing it. Porsche builds great cars and buying a certified pre-owned vehicle provided the security in knowing things are covered. Once I agreed to the deal with the salesman I was sent to finance and that is where the madness started. They said they always do their own financing and that they were not sure if they could take the money from my bank. I gave them my bank information for them to follow up. They contact my bank and sent them an unsigned purchase and sale agreement that I had not seen yet which was promptly rejected by the bank for lack of signature. I am not sure if the poor communication was punishment for not allowing them to run my credit and try to finance the vehicle through them or if they are just poor communicators who lack accountability and follow through. I agreed to purchase the vehicle on 10/08/2024 and promptly sent a deposit of $5000. The loan payment was sent overnighted on 10/11/2024 and I did not sign documents until 10/19/2024. The vehicle would not have been shipped on 10/18/2024 if I had not requested a deposit refund. Had the deposit agreement been refundable I would have walked away from this deal. The final kicker was being gas lighted by the salesman telling me that basically it was my fault for the delays. They sent the documents to the wrong location, they were informed on the correct one and there was a 1-day delay with the bank for me to sign the final loan document. In a nutshell the vehicle has not disappointed me but this dealership nearly soured my desire for the car. I am not able to recommend this dealership unless you pay cash. The finance department are poor communicators.Hello, We apologize that you did not receive the outstanding level of service we pride ourselves on. Please reach out to our General Sales Manager, Gilbert Quijada, at 281-249-4700 so that we may address your concerns. Thank you.
Check an engine noise
by Bullett on 11/03/2024updated 11/20/2024Dry accommodating to my request to have service manage and shop foreman review the issue. Quick service Good response ThanksHi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Customer feedback
by Jmtkorvah@ on 09/13/2024My sales experience at Porsche West Houston was very good. sales man James Trippozza was very knowledgeable, polite, and serviceable to me.Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations!
President
by Grateful on 08/24/2024Really appreciate the people at Porsche West Houston which is why I have purchased my fourth car in the last ten years from them. Highly recommend them for sales or services. I consider them family for life and appreciate all they do for me… and my cars.Hi, thank you! We appreciate your feedback. Your words mean so much to us, and we are thrilled to see that you loved your experience with us. Congratulations on your fourth Porsche! We look forward to your next visit. Take care!
First Porsche Cayenne
by Noscreen on 08/21/2024Walked in to test drive because I’d never driven one before. Walked out awaiting my car being shipped to the dealership the following week. Easy, painless, and overall satisfied. Danielle, Brandon, and Finance made my time there worthwhile.… The new sales manager was good too.Hi, thank you for taking the time to leave a review for us at Porsche West Houston. We're happy we could meet your expectations. Congratulations on your first Cayenne! We hope you love it! If you have any further questions, please give us a call. We're always happy to help!
Porsche West Houston-Thomas Shin
by Cynthia T on 06/21/2024I have had some credit issues in past, but Thomas worked diligently to get me the 2020 Porsche 911 Carrera 4s. He kept me abreast of everything from start to finish.Thank you for taking the time to let us know how we did. We hope you have a great day!
Excited to own a Porsche!
by PorscheProud on 03/23/2024We purchased a Certified pre-owned 2021 Macan. Chris helped us through the test drive, application and drive-out experience. He was knowledgable, friendly and did not apply any unwanted pressure. We were able to complete everything,… including a trade-in, on a Saturday afternoon within 2 hours. We highly recommend Porsche West and Chris!Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Porsche West Houston!
No mats
by No name on 03/14/2024The SUV is fine but there were no floor mats even after contacting the dealer twice. Seems like sell and forget.We would like the opportunity to address your concerns. Please reach out to our General Manager directly at (855) 774-6351 when you have a chance. Thank you.
Same old, same old from this dealership, “we will call you back” and never do.
When the level service exceeds your expectations
by David Atkins on 03/29/2021As a person in the sales/service industry, my expectations are high and there is nothing worse than working with someone during a stressful time that does not handle things appropriately. This is far from the case at Porsche West Houston.… From the moment I walked in, the team at PWH (my shortened name for them), was sympathetic towards my situation and made every possible accommodation. Amanda Salazr in the Service Dept and Will Spires in the Sales Dept did everything you would expect from a top-tier organization. When my vehicle faulted, and cars were unavailable, they pulled a brand new car off of the lot to provide to me. The communication was constant, regardless of whether the news was what I wanted to hear. Often times, people will avoid conversations that are not going to give the consumer the results they are looking for. But PWH not only reported back to me quickly, they also gave me a plan of action and timeline of what to expect so I knew what to expect. Even prior to the completion of the repairs to my vehicle, they still were in contact with me to check in on me and make sure nothing was needed. If I can only give 5 stars, then I guess I can only give 5 stars. But if there was an instance where an exception was made, they would easily deserve 500 stars. Kudos to the family at PWH and know that you have a customer for life.Bentley Service
by martino24 on 12/15/2016Outstanding service, as always. Also returned my car sparkling both inside and out.911
by ljacomides on 12/04/2016Spent way too much time buying the car ( 5 hours). Salesman was good, sales manager and GM not so much. Made me feel like they were doing me a favor by giving me a minimal discount, combined with a terrible trade-in offer. Didn't even throw… in all-weather mats despite earlier promises and time spent. If it weren't for the fact that I wanted this particular car, I would not have bought from them.State Inspection 2016
by commodities on 11/24/2016Very quick and thorough. Washed car as well.Water in my vehicle
by Disapponted on 08/18/2016updated 08/26/2016While in the possession of service dept water enters my vehicle and damaged my AC system. The dealer promised video footage to prove they were not at fault but never produced anything.Ask for David
by jeepno1 on 07/08/2016First time using this dealership. David did exactly what he said he'd do. Used shuttle service due to last minute appointment. No drama and Luis was courteous.Helpful servicing my used Cayman
by eric9261 on 06/23/2016I purchased a used 2014 Porsche Cayman from a non-Porsche dealer with just under 12k miles. The car appeared to be in terrific shape but I had no information on service history for the vehicle. Porsche West Houston performed a thorough two… year service and review of the car in one day. They also answered a number of questions I had about the car. Their shuttle service took me to my office a short distance away and also picked me up at the end of the day. Their facilities are top notch and comfortable. As a first time Porsche owner I felt welcomed and valued as a customer, even though I did not purchase the vehicle from them. Very convenient and helpful group.This is the best Porsche dealership I have ever dealt with
by TheShark83 on 06/01/2016Porsche of West Houston is always very nice, honest and fair. I trust them with my car and it's a pleasure to do business with them. David was my representative and he was very helpful and smart.Excellent Service at Porsche West Houston
by Wilky923 on 05/24/2016My Porsche Panamera went in for an intermediate service and we were offered 3 levels of service basic to Superior, we chose superior however basic met the requirements of a Porsche intermediate service. Another benefit was that we get 10%… off the next service cost. We booked in advance which meant we reserved a loaner which was very helpful. My wife was met at the vehicle and our daughters car seat was removed and fitted top the loaner. Throughout the day we were given updates by our service Representative and the car was ready as promised late on the same day, although we elected to collect it the following day. When my wife went to collect the car our daughters seat was removed and installed before she even asked. Thje car runs fantastic and we will continue our loyalty to Porsche West Houston. Thank you Nina for a fantastic service experience and to Porsche for doing it properly.Excellent buying experience with Jason Sabbagh at Porsche of West Houston
by MXMiata on 05/22/2016I had an excellent car buying experience with Jason Sabbagh at Porsche of West Houston. For several years, I was in the market for a used Mazda Miata. Never could find one that was in near perfect condition. I came across a used Miata at… Porsche West Houston that looked promising, so I made an inquiry. Within minutes, Jason responded that the Miata was available and that it was a ten out of ten. I scheduled an appointment with Jason for that evening and much too my surprise, Jason was true to his word about the condition. Jason proceeded to show me the Miata and share all of his knowledge as he was a current Miata owner. After the test drive, I told him that I would like to sleep on it. He said no problem and to let him know when I reached a decision or had any questions. About a week later, Jason reached out to me to see if I reached a decision, or wanted to take a second look. I decided to take a second look. Not once did I feel pressured by Jason to make a decision before I was ready. Several days later, I decided that I would like to purchase the Miata, so I contacted Jason and scheduled an appointment. The negotiations with Jason were painless and went very smooth. Never have I had such a pleasant and positive experience buying a car. I would definitely recommend Jason to anyone in the market for a car.Awesome customer service
by Jhparnell on 05/03/2016updated 05/18/2016Unlike Porsche North the dealership able to take in my vehicle the next day after my problem kept in contestant touch with updates and was a pleasure to deal with
About our dealership
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Eleanor Tant on 02/06/2025