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Customer Reviews of Russell & Smith Honda
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Excellent service from team
by DB on 04/15/2025
From the initial contact with the senior sales consultant MS the attention was over the top. A considerate and respectful attitude was evident throughout the process. From the test drive to the closing the sales team was very accommodating.
162 reviews
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Excellent service from team
by DB on 04/15/2025From the initial contact with the senior sales consultant MS the attention was over the top. A considerate and respectful attitude was evident throughout the process. From the test drive to the closing the sales team was very accommodating.We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
Express Service sign does not exist
by Gary on 03/30/2022I bought an extended service warranty for 10 oil changes and five tire rotations . There is an express service lane but no express service . I found that Russel and Smith do not take appointments for service ,so you may have to wait for… several hours before they start to service your car . My last attempt to have my car serviced I was told it would be a 3 to 3 1/2 hour wait . My previous Honda dealer and a Toyota dealer both allowed me to make appointments . When I bought the car i was advised the Honda extended warranty was not as I was told and would be of little value , this was not true . I had my car services at another Honda dealership in a timely manner . Now Car Fax has sent me a notice that I am behind on my service interval.Service Done Right
by Ash on 02/23/2022updated 03/03/2022Honda Service guys are great! They have taken great care of me and my Honda over the last 6 years. I love that Constantine keeps in communication so I know what is happening with my vehicle. He has a great attitude and always goes above… and beyond.Avoid this dealership!
by MA on 06/27/2021This dealership has been a headache and a waste of time to deal with, ever since I made the mistake of buying a car from them 5 years ago. Whenever I take my car for routine maintenance service (a couple of times a year), I have a terrible… experience. They either mess up my appointment record, or they make me fill out identical paperwork to what I filled online when I made the appointment, or I have to wait for the truant mechanic to come back from his lunch break, or they let people who arrived after me go in front of me in line (even when they are walk-ins who don't have an appointment!—whosoever does that except clueless, unprofessional businesses?!), or the guy who does the state inspections is truant, or they forget to put the dipstick back after an oil change, or they claim they rotated the tires when clearly they didn’t. I don't trust them to work on my car anymore. I must perform a quality control check on their work after each appointment! What a bad feeling! I gently complain every other time, and no improvement happens. Absolutely no improvement. On the infrequent occasions when they do a decent job, they are eager to beg the customer to write them a good review. How cheap! That accounts for some of the high star points in some reviews (bribery & feeling pity for them). (Yelp has more unflattering reviews of this dealership.) Why do we need to praise them for simply not messing up their work? How incompetent and unprofessional can you be before customers must go somewhere else for better business treatment and service? I have read through some of the other reviews, and it is remarkable how some of the same issues are mentioned over and over again and with the same workers over and over again (Constantine Thanos, Joseph Fitzgerald, the inept greeters, etc.). This dealership suffers from serious lack of professional quality control. If I were the owner, I would fire many people, starting with managers and assistant managers. They are a liability to the business.Service Rep Lied To My Face.
by Nora Heflin on 02/25/2021The car dealership is good,the service department has a employee who pulled a switch on what service I told him I wanted, then lied to my face,without blinking, talked to the service manager, he was nonchalant, 0ffered me 50.00 dollars for… the employee dishonesty, refused it,told him it's the principle that matters. Be careful ladles don't do service with Constantine Thanos.Staff is great!
by TCarlson on 08/18/2020The staff at Russell and Smith is great! Michael made the process so smooth and advocated to get exactly what we needed. He provided above 5 star care to us and the most top notch customer service you could get. Could not recommend more -… buy a car here and ask for Michael!Thank you for your recent feedback! It’s great to hear that Michael provided 5-star care and we are grateful for your recommendation. We look forward to taking care of you going forward. Don’t hesitate to contact us if you need anything else. Take care.
Amazing Experience
by Lauryn M on 07/15/2020Michael from Russell & Smith Ford provided a top notch sales experience for me. Michael was extra accommodating due to my concerns around COVID and ensured a smooth transaction. He was friendly, patient and went above and beyond for my… family. I will happily work with Michael again, should I have the opportunity, and would recommend both him as a Sales Consultant and the Dealership to any friend or family.Hi Lauryn. It’s great to hear that Michael took good care of you and endured a smooth transaction. We appreciate your feedback and please let us know if you need anything else. Have a great day!
New Car Purchase
by New Car Purchase on 05/13/2020Professional sales environment. Knowledgeable sales staff.Michael Sauerzopf is Amazing!
by Tanya Broholm on 05/11/2020Michael went out of his way to help me purchase a car without ever leaving my house. I am on quarantine because I am pregnant. He drove the paperwork and car to me. It was all seamless. Thank you.Great Experience
by ecourtneyw on 05/01/2020We had a wonderful experience with Michael Sauerzopf and the team at Russel in Smith. I needed to lease a vehicle to help my daughter out and didn't want to spend all day at a dealership. He was able to get me as much paperwork as… possible via fax/email and we spent only about an hour at the dealership from start to finish. I am a return customer and will continue to recommend and return to this location in the future.Great Day to Buy a Honda
by Great day to buy a Honda on 03/26/2020The people who work here are informative and very helpful. Also make the whole process easier and are pleasant and helpful doing so! Thank you Michael Sauerzopf and Anmar Sheikh!Great Experience for First Time Buyer
by Gracie on 03/19/2020I went on the website to shop around and found a vehicle that fit my needs. I was directed to Michael and we worked out a couple details before I came to the dealership to get pre-approved. Michael worked diligently to get us through the… process and was very patient. If you visit this location make sure to ask for Mike!Michael Found a Way
by Al Potvin on 03/12/2020Judging by the other reviews, Michael Sauerzopf must be the star of this dealership. When the initial offer on a 2020 CRV was not going to work, he found a way to offer us a 2019 that had the features we desired. Even then, the price was… somewhat too high because there were also many features that we didn't want or need. Michael was able to negotiate a couple of additional services as well as an additional price break; and did it in a friendly way that (in my opinion) was atypical of the tactics of many car dealers.My car purchase experience
by Delinda on 03/10/2020Michael Sauerzopf & Dung Le were awesome They had incredible information to guide you through the process. They were caring and worked with me for what I was there for not what they were there for Thanks for all your help in making this a… pleasant experienceSuperb
by T Braxton on 02/20/2020Michael S. Display a genuine understanding about vehicle purchasing with him assisting you, you can walk thru this potentially complicated process blindfolded.Michael was a wonderful sales rep
by DM on 01/21/2020Michael is best sales rep ever. He made shopping for my new Honda CRV EX fun and easy. He went out of his way to accommodate us. I would recommend him highly. Thank you Michael. I really do appreciate everything you did for us. I would buy… from you every time.Great everything
by Swhite on 01/08/2020Friendly service, and helpful sales people. Michael helped me out with telling me just about everything I could want to know about the Honda Accord. All the staff treated me right and they even drove the car back to my place for me. I loved… it.Great service
by JustinG on 01/07/2020Michael was great at going through all the features of my new Honda Accord one by one!Phenomenal Service
by Michael Woods on 01/01/2020I had such a great experience at Russell & Smith Honda. My salesman Michael Sauerzopf attended to all my needs and he was very thorough. He was friendly and very knowledgeable. He took the time to explain and show me how all the features… worked in my new Accord. He was very thorough and made my buying experience pleasant. I will definitely recommend him to others. Michael, the finance manager was very thorough as well and made me confident with my purchase. Everyone I came into contact with at this dealership was very friendly and welcoming.Perfect purchase experience with Honda
by YvonneS on 12/30/2019My husband and I have been searching for a right car for us, for husband’s commute to work. My salesman Michael Sauerzopf was a great help making our purchase experience easy and fast. He asked about our needs and budget and walked us… through all possible options and did a comparison for us. We took one day to make the decision with our car. The Sales manager Roy Thorne helped us a lot too, especially with our situation with low budget at this moment. Super satisfied with our purchase experience with Russell & Smith Honda.New Honda 2020 Odyssey Elite
by TimJ on 12/20/2019I visited or spoke to many Honda dealers (5+) in my local area and across the state. Locally I received very poor service, delays, and they could not get the model and trim I wanted. Many only wanted to talk about financial terms before… looking at looking at the vehicle or tried to get me to switch models/trim. It was quite refreshing to deal with Micheal and Russell & Smith Honda. They let me know what they had, when the next cars would arrive and made a deal immediately without run-around or wasted time. I highly appreciated the professionalism and help. Even though they were 300 miles from my house it was easier and faster to deal with them then the ones 5 miles from my home. Can't recommend them highly enough, it is how car buying should be done!!!
About our dealership
At Russell & Smith Honda, we strive to provide outstanding service in all areas of our Honda dealership in Houston, from the showroom to the service center. We're confident we can help you find the new Honda of your dreams, and we'll be here for you throughout the life of your vehicle to ensure years of confident driving. Honda fans from the greater Houston area, including Pasadena, Sugar Land, Bellaire and Missouri Center.
What sets us apart
*Complimentary 1 year maintenance
*Complimentary Car Wash
*Complimentary Estimates
*Complimentary Shuttle
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
Languages Spoken (7)
- English
- Panjabi
- French
- Urdu
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
by Russell & Smith Honda on 04/22/2025