Today 9:00 AM - 8:00 PM
Customer Reviews of Russell & Smith Honda
Review type:
Excellent service from team
by DB on 04/15/2025
From the initial contact with the senior sales consultant MS the attention was over the top. A considerate and respectful attitude was evident throughout the process. From the test drive to the closing the sales team was very accommodating.
162 reviews
Sort by:
Pathetic
by Ace on 12/03/2019updated 12/11/2019At first, purchasing my vehicle was exiting. After 2 weeks of having my ‘brand new’ car I notice a scuff on one of my rims. I contacted Russell and Smith multiple times and no one was helpful. I kept getting transferred from service, to… sales, and to auto body shop. So I went in again today and Dino and his employees looked at my rim, PHYSICALLY saw the scuff mark and then tells me “there’s nothing there.” I don’t understand how you can physical see something and then say there’s nothing there. It’s like you having a stain on your shirt and saying there’s nothing there. Now mind you I have ALL the warranties. Factory warranty, Honda Care, wheels and tires warranty and not one of these warranty covered the damages on my rim. They kept saying there’s nothing there and that maybe it came out of the factory like that. I understand that once you drive off their lot that whatever happens to the car is on you. But they didn’t even try to help me. Didn’t even try to direct me in the right way to resolve this issues. I contacted America Honda and they said that the dealership should of at least helped me since I am under warranty. They also told me to go to a different dealer. But that just goes to show you how Russell and Smith is ran. Dino is a joke and presents himself as someone who cares oh so much about your experience, but as soon as you leave his lot with a car, he can careless. Anthony, will bribe you into buying all sorts of warranty and will not tell you the price of them, only saying "oh your monthly payment will only jump up $3, might as well get it." He will bring his kids into the mix saying he always tell his kids to buy any warranty just to be on the safe side. A whole bunch of stuff I didn't need to hear. Save you some time and go to Gilman. Btw my salesman David was exceptional. Very helpful. But this was just my overall experience with them so hopefully you new customers get better services.New car lease
by Neal on 12/03/2019I’m went in to lease a new Honda, and Michael Sauerzopf was the Sales man that helped me thorough out the whole process. He mad it a great experience. I highly recommend this dealership to any and all of your Honda purchases/leaseCustomer Service at its finest!!
by DeShondraC. on 12/02/2019I have always been a domestic car buyer and was hesitant to go with Honda. I was not knowledgeable and very unsure. My consultant (Henry Reece) was AMAZING!! He was with me From the first phone call to the signing of my documents. Any and… every question I had was answered expeditiously and with ease. This was by far the best car buying experience I have ever had and Im so pleased to have made the decision to go with Russell & Smith Honda. To Mr. Reece and the entire staff that made this possible I say a heartfelt Thank you and a very Happy Holiday!!Eric Hudson
by EricLeeHudson on 11/30/2019Recently my 2013 Chrysler 200 was totaled in an accident. I immediately reach out to Russell & Smith Honda to purchase a new automobile, my sales persons who were Mr. Michael Sauerzopf , and Mr. Jared Campbell. They went to work… immediately and less than 24 hours they were able to locate a financer for my automobile. Then Mr. Karan Patel in the finance department was able to close the deal on the automobile in 15 minutes. The employees at Russell & Smith Honda are above average and the experience was without stress. If anyone needs an automobile, I strongly encourage you to give Russell & Smith Honda a call. Eric Lee Hudson...Good Service
by markscardino on 10/15/2019Constantine was very helpful. I will always come to Russel & Smith for service!Fantastic Dealer - Ask for Mike Engbrock
by thj on 10/03/2019We purchased a used car from R&S and the experience could not have been better. It was quick and easy and their no haggle/hassle pricing was great. Go see Mike Engbrock and he'll take care of you just like he did for us.EXCELLENT
by fernandoesteban675 on 09/12/2019Excellent service and customer help, special thanks to Mrs Maria Avellaneda. Very good work team. CONGRATULATIONSFast and relax buying new car experience
by LoveHonda on 09/10/2019I have come to this dealership several years ago and met Dung Le (sales person) at RS Honda, Quickly we become friend and every time we need new vehicle he's always my first choice and Honda. He's very straight forward, and easy to work… with.Great dealership
by Yiheng on 08/23/2019Excellent service from Sara Haile. Experienced and Friendly.Awesome service
by JerrodN on 08/23/2019Everyone there really took their time and helped me understand my buying options! Highly recommend Brian. Very knowledgeable of the brand.Great service and honest, efficient employee
by Mark on 08/06/2019Constantine was efficient, honest and helpful. That's why I keeping bringing my vehicle to Russell & Smith. I hope we can continue this relationship for quite some time.False advertising
by RKLEE on 07/26/2019I saw a 2016 CRV posted on your website for $20,398. on 7/23/19. Received a text message from the sales person that I was dealing with that said the there was a price drop from the price posted on 7/25/19 of $2971. Of course I got… excited and ask the sales person if he would honor the price drop advertised, since I notice that the new price being advertised was $19,997 ( only a $401 price drop). He said yes...I said great!! I requested a new total with taxes and fees to see exactly what I would be paying. Of course it wasn't at $3000 price drop at all. Just false advertising...the very reason that people hate car shopping.Great customer service
by AbduvasB on 07/16/2019Went in to the service center was having battery issues I was helped by Parham Payrovi. Was help to get a new battery at a affordable price he went above and beyond in customer service to help me save money as well a great deal will… definitely return again.The Experience
by Customer on 04/23/2019One used vehicle is mind and already picked out, made an appointment, no negotiations accepted or needed because the vehicle was priced great. Great credit score 770 (this dealership doesn’t care). In and out in 5 hours; much longer than my… last dealership experience. I love Honda’s , so I guess this is just the time you waste for something you really want. Tiring experience, mediocre staff enthusiasm and mediocre customer service.A++ Service!
by TG1075 on 04/08/2019Thank you, Darnell, for being an exceptional member of the R&S Honda Service Team. This is a late in coming; however, I wanted to send in this feedback for you. You helped me with my driver's side headlight (Honda Pilot) on 3/12/19. I… didn't have an appointment or anything. You were still ready (with a smile) to help me out. It didn't take you long to handle it either. You were very courteous to the client that was there in front of me (by asking her if she didn't mind if you took a quick look at my issue) before helping me. That is what I call great customer service. I would just like for you and your management team to know that I Appreciate what you did. Sincerely - TomekiaOutstanding Car Buying Experience
by Sales on 04/03/2019I was assisted by Sara Haile in leasing a Honda CR V last month (March 2019). She was very professional and friendly. She kept the buying experience very simple which is what I really like. She asked me what type of car and my price....no… pressure. After deciding on a vehicle she was very knowledgeable in showing me how to use the gadgets in the vehicle in a very simple to understand matter. I do not really like the car buying process but Sara made it so easy and no stress. She even referred me to the insurance lady on site to see if I could get a better deal on the my car insurance. This was one of the best car buying experience ever. I would definitely recommend Sara to anyone who is interested in purchasing a Honda. Outstanding!!!!!!Maintenance
by Lynn on 03/18/2019Monday, March, 11th, 2019, my mom went in for maintenance of my vehicle. The sales associate Darnell Smith was accommodating and knowledgeable. Darnell gave exceptional customer service.David Ly
by NeilJD on 01/12/2019David Ly was very helpful, fun and caring. My experience was very quick and painless. Highly recommend this dealership.Not satisfied with service department
by Dennis on 12/13/2018updated 12/20/2018I don’t recommend Honda anymore , my car only 69000 miles, already changed throttle and having starting issues , this too early for the 4 yr old car , and I went to the service centre they wanted to change the starter , I already went to… other shop they changed the starter but still same . And Honda saying for changing the starter they charging $840 , and they charge $126 for diagnosing , they don’t even fill the windshield water. Very irresponsible people .Thank you Andy!
by Melinda on 12/04/2018Andy V. was fantastic in helping me with my car work. He explained everything he performed and what to expect in the future. He did not try to trick me or perform additional services without permission. Thank you Andy for making my… experience at Honda so smooth and trusting!Thank you for the 5-star review! We are pleased to hear that Andy was able to make sure you felt confident in the work that our team did for you. We appreciate you taking the time to provide us with the great feedback and look forward to seeing you in the future.
Great Dealership!
by Saisuraj_B on 11/14/2018My wife and I had a wonderful car buying experience at Russell & Smith Honda. Muhammad did a great job in explaining me the differences between each trim level and the features that are important for a daily commute. We were very particular… about the interior and exterior color combinations and Muhammad showed us all possible color combinations without rushing us through the selection process. Muhammad was very knowledgeable about the features and gave us a nice presentation on car features on the day we took the car delivery. Jake took care of the finance part of the purchase and he did a great job as well.
About our dealership
At Russell & Smith Honda, we strive to provide outstanding service in all areas of our Honda dealership in Houston, from the showroom to the service center. We're confident we can help you find the new Honda of your dreams, and we'll be here for you throughout the life of your vehicle to ensure years of confident driving. Honda fans from the greater Houston area, including Pasadena, Sugar Land, Bellaire and Missouri Center.
What sets us apart
*Complimentary 1 year maintenance
*Complimentary Car Wash
*Complimentary Estimates
*Complimentary Shuttle
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
Languages Spoken (7)
- English
- Panjabi
- French
- Urdu
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
by Russell & Smith Honda on 04/22/2025