Tom Peacock Nissan
Customer Reviews of Tom Peacock Nissan
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99 sales reviews
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***DISHONEST DEALER, DO NOT GO HERE***
by Steve on 10/13/2021I made the mistake of buying my truck from Tom Peacock Nissan. I signed the papers with them promising to change out certain features for $1,200. The day after I bought the vehicle and signed all the papers I received a phone call saying… they cannot honor the agreement. They wanted $5,000 for all the features to be changed! This dealer is dishonest, greedy, and I would not recommend them to anyone!Mr. Williams Is The BEST!!
by Rebecca OS on 05/06/2020I usually don't leave reviews, but I wish I could give this review more than 5 Stars. Sales Manager, Mr. Calvin Williams most definitely exceeded my expectations! I dreaded going to car dealerships. Prior to Tom Peacock Nissan, I’d visited… many car dealerships where I felt uncomfortable and pressured, but my interaction with Mr. Williams was the total opposite (thank GOD)! Moments after meeting him, it felt like I was talking to an old friend. He was very welcoming, knowledgeable, and honest about the line of vehicle I was looking to purchase. Mr. Calvin Williams was very patient with me and my credit situation. He also ensured that I was completely satisfied with my vehicle purchase before signing any paperwork. He was committed to helping me make the right choice for my personal interest and financially. When it was time for me to sign my documents, Mr. Williams sent me to a very nice and easy-going Rep (I can’t remember his name…. sorry guys). Which I felt was very important since this is the final and very important step in purchasing a vehicle. This guy really knew his stuff and could answer all my questions without hesitation (I really wish I could remember his name). In all, my experience at Tom Peacock was a true blessing. Mr. Williams and the other guy sincerely showed me that I was a valued customer. Look no farther! Tom Peacock is the go-to spot for your next vehicle!Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Buyer beware
by Dissapointed in North Houston on 01/09/2020The billboard at the dealer caught my attention, great car for a great price. Turned out to be something completely different the actual price was 98% more than shown. Unfortunately the dealership earned the bad review most people have of… untrustworthy used car lots.We appreciate you sharing the issues you experienced. Rest assured, we would be happy to remedy this situation for you. We value you and your business and we are eager to right the wrongs regarding your experience. Please contact me and we will work to correct these problems. Thank you for your patience and understanding. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Be ready to pay 4000+ on their online price
by Well Wisher on 01/01/2020These people are kind of fake. You will see a online price of a vehicle for 13000 and after all their creepy charges they will ask you to pay 17000+. I would have rated them negative if there was an optionThank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Don’t waste time with a dealer that lies.
by Time wasted on 11/26/2019If you receive a notice saying you've matched numbers & win money at Tom peacock Nissan, don't bother driving all the way over there like I did. It's a lie. This dealer has lost any & all credibility.Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Great Customer service 👍
by Chrissy on 11/17/2019Just wanted to say that I visited Tom peacock Nissan and had an awesome sales guy by the name of Salvador Avalos help me out. Glad I got to have such a great sales guy help me out. Definitely recommend this place to buy a car :)We really appreciate your feedback, Chrissy. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Great Customer service 👍
by Happy customer on 11/02/2019Had a Great experience at Tom peacock Nissan and Salesman Salvador Avalos was awesome in helping out with my car chosing! Would definitely recommend stopping by and picking this place to buy a car at:) very happy customer 🙂Thank you for taking the time to share your feedback regarding your experience at Tom Peacock Nissan and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Jason A. Edgecombe
by GreatExperience on 10/04/2019Jason was friendly and dedicated to getting me the best deal possible. He made me feel comfortable with my decision, not pressured.We are pleased to hear that you had an excellent experience with Jason and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Finance
by Carolyn zota on 09/29/2019updated 10/04/2019Dissatisfied with financial issues. Was not informed that a banking account was needed when I left dealerships with auto. A week later I was informed to return car due to no personal checking account.Buying a car from Tom Peacock Nissan
by Mysti on 09/22/201920 hours ago-Edit I was in a car accident was rear ended and my car was totaled. Tom Peacock Nissan had a vehicle advertised online for 11,888.00. I went there and took a look at it and test drove it. This was 5 days after the accident. Now… mind you I was in extreme pain, taking muscle relaxers and pain meds and still trying to work. Thry took advantage of me and counted on me to not notice what they had done. I paid $1000.00 down during the signing. And did not realize they had jacked up the financing price to over $13,000.00 the added their fee's and taxes which ended up totaling over $14,000.00. The car should have been financed for $10,888.00 then added the taxes and fee's. I spoke to them today about it and they refuse to do an amended finance and resubmit to the bank. Then on top of that they said for me to leave my car after signing papers so they could certify it. So I left it there and picked it up the next day. There was about 100 miles extra on the mileage from what it was the night before when they said to leave it. So I will be contacting the Federal Trades Commission and the Attorney General and getting a lawyer. They ripped me off of more that $3,000.00. Please be ware of Tom Peacock Nissan on 45 North. People please make sure the price wasn't jacked up before signing.We would like the opportunity to speak with you directly regarding your experience. Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Outstanding Experience
by HaleyJohnston on 03/21/2019updated 03/28/2019I'm happy to have been able to get the best customer service out of your sales team.Your online representatives went above and beyond to ensure my visit was perfect. I will be recommending family and friends!Best experience ever!
by JavierP on 02/20/2019updated 02/27/2019Came to Tom Peacock to trade in my 2006 Chrysler for a new car. I was worried I wouldn't get much for it, but with less of a downpayment, what I got for my car was enough to drive off with my new '17 Sentra. These guys make deals!Love My Altima
by SamS. on 02/11/2019Thank you Lauren for such a great experience. I couldn't be happier with my new Altima. I'm definitely going to be sending my friends and family.Tom Peacock visit.
by m-peter on 01/31/2019updated 02/06/2019Pete was very helpful in narrowing my search and a true professional.BUYER BEWARE
by MariaS on 12/28/2018updated 01/11/2019BUYER BEWARE (Please Read): Because of my experience with Tom Peacock Nissan, it would be very wise for you to take photos of everything you sign (to make certain they give you ALL those papers afterwards, as they did NOT with me) AND… record ALL communications with them (within Texas law)--Otherwise, they might deceive you, as they did me! The ONLY reason I am writing this is because I do not want to be a coward to what I know and to share it--to try to prevent my experience from happening to other prospective Nissan (or any) vehicle buyers. I am a 60 year old female, with disabilities. I did my research of the vehicle and what fees are negotiable, so I could save as much money possible. On my second visit with them, I spent about 8 hours there, trying to get the best deal. I constantly told them I absolutely would not pay nonsense fees. They had four employees working their game with me--or should I say against me: 1. Chris Gates, General Sales Manager: I found him to be extremely manipulative, sly, condescending, and disrespectful. 2. Alfred Garcia, Sales Manager: I found him to lie a lot. However, he was respectful, for the most part. He usually joined Larkin and me in the negotiating. * The above two men were the ones who were really in charge of this transaction. 3. Jonathan Larkin, Salesperson: I found this very young man to be a mere subordinate. When Garcia was not with him, Larkin kept going to Garcia and Gates for answers/advice. Larkin was kind in the beginning but passive-aggressive at the end. 4. Christopher Gomez, Salesperson: When their tactics didn't work, they brought in this guy, to no avail. For the most part, he was professional and respectful. They all did their best at manipulating the numbers in order to confuse me (I have all the paperwork they gave me). However, I kept my focus and would not budge. My hard work paid off--At the end, they took all nonsense fees off, and the total price was $28,477 plus tax. Within a month, I looked at all the paperwork they gave me and realized there was a $349.50 discrepancy, in their favor. I went to the finance manager, Miguel Campos, and related the discrepancy. I showed him the paperwork he gave me, which had no mention of $349.50. He gave me another document, which he said he thought he had given me--AND THERE IT WAS--it showed exactly the $349.50 that I was missing and not shown in the paperwork they gave me the day that I purchased the vehicle. The document Campos showed me stated a Dealer Service Fee of $349.50. I told him I never received that document and asked him what a Dealer Service Fee was. He literally said that the $349.50 Dealer Service Fee was to make up for the incentives that were given to me. I told him they were supposed to subtract it, not add it. Mr. Campos told me to come back on Saturday--He would talk to management regarding this. When I went back, he said that the Dealer Service Fee was a “Dealer Prep Fee.” I told him that is not what he said the first time and told him that is a nonsense fee, which I adamantly stated I would not pay. Hence, they would not give me the $349.50 (plus tax). I went to a friend of mine who works for Ford, and he told me that was a nonsense fee. I also went to Humble Nissan and they also told me that was a nonsense fee. Mr. Campos was honest enough to tell me the truth that the $349.50 was really to make up for the incentives/discounts I received. If he is a genuinely honest person, he will still admit this truth. I don't know how involved Miguel Campos was in the manipulation, besides not giving me the document that stated $349.50. Nevertheless, I found Mr. Campos to be very kind and respectful. Maybe I shouldn’t have, but I trusted him more than any of the others that I dealt with, at Tom Peacock Nissan. However, I know that Chris Gates was involved in manipulating the numbers--till the very end! Joe Garcia, General Manager of that store (not Alfred Garcia): I phoned him regarding their discrepancy and deception, and he was extremely belittling, rude, very unprofessional, and sounded so uneducated. He was mocking and screaming at me, trying to intimidate me. By the poor and unprofessional way he was talking to me, I gathered Chris Gates (and maybe others) had already talked to him about their $349.50 deception, in lieu of my incentives I received. One Last Note: Do not take possession of your purchased vehicle when it is dark. I did so--and later found minor body damage on it. They did, however, buff out an area of scratches and haphazardly repaired a nick. One other area was not repaired. By the way, this was a “brand new” vehicle, with only 4 miles. THANK YOU FOR YOUR TIME!great customer service
by Cjones on 12/28/2018Today we worked with Calvin Williams. He was exceptional in his knowledge and customer service. He guided us through what is normally a headache and haggle with such ease. I would recommend anyone to buy a car here!!! While I walked away… today without purchasing, I will be back very soon and wouldn’t think to do business with anyone else.This is so great to hear! We very much look forward to working with you again soon! Regards, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Nissan Rogue
by Juan on 12/28/2018muy agradecido con el sr Luis Bennasar por la ayuda que me presto, excelente servicio, me ayudo bastante, graciasYou're very welcome, Juan! Please come and see us again! Regards, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
My 2018 Maxima
by thorntree58 on 12/18/2018My sales experience with Mr. Calvin Williams at Tom Peacock Nissan was overwhelmingly great. I've purchased cars from him in the past. He has always taken care of any issues with my car during and after the sale. He is very kind and has a… wonderful attitude. He carries himself in a very professional manner. He is an excellent salesman. I will continue to purchase vehicles from Tom Peacock Nissan as long as Mr. Williams is there.We will be sure to let Calvin know how happy you were with your experience. Thanks so much for choosing our dealership! Regards, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
New Car Buying
by Gigi on 12/08/2018Visit to Tom Peacock, Nissan, salesman Tony Hart was professional patient, knowledgeable ... addressed all my questions buying a new vehicle, and discussed all options available (stress free experience) Highly recommend Mr. Tony Hart/… Sales at Tom Peacock Nissan.Thank you for choosing us for your vehicle needs, Gigi! It's encouraging to hear that our team made sure all of your needs were addressed. Regards, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Salesman made me smile!
by ladylane on 09/21/2018Tom Peacock Nissan was well worth the drive. i bought a car from them and the experience was very homey to say the least. I felt like I knew my salesman, Edmund Ranly forever. He was so kind and very patient. He explained things the way I… would understand and was not pushy like others. When they are pushy and won't answer my questions, I walk out. Edmund was so helpful, I recommend everyone to ask for Edmund when they walk in the door!!We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Nightmare
by Charles on 09/16/2018I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very beginning, no customer service at all a bunch or excuses without hearing me out. I had bought a… car last week and it already needed a new tire. I told them to look to make sure it was not a defect and they just kept insisting I needed to pay without even letting me speak. I talk to a manager named Mushtag and he became aggressive and yelled at my father and I. Tina tried to make things better but overall she added more fuel to the fire... she brought me into his office to receive an apology and when I went in there he asked "what do you want from me" and he did see a reason to apology and then began to insult me! He started to question my age and education and then he stated he went to engineering school and said "I am more intelligent than you". Tina and Brandon were in the room and both refused to acknowledge the DISGUSTING way a customer was treated. When I turned to them to say if they heard what was said they acted as if he did not say any of that. I told Mushtag to not question my intelligence or insult me I stated to him I am 20 and already have my Bachelors. At that point the problem went from the car to a personal problem. I was beyond shocked.. did not know it was possible to allow leadership to INSULT customers like that. Even though Chris tried to make it right, and talked to Mushtag and gave excuses for the behavior, it was a forced apology did not mean it whatsoever. I do not recommend this Nissan dealership to anyone because of what happened to me. I like Nissan cars just did not like the disrespect and rude behavior allowed at this one. I will for sure be letting people know what happened to me here at Tom Peacock Nissan and will never spend my money buying a new car again. To wrap it up Mr. Davis in MGMT was the only person I spoke that had sense of what was going on. He was the ONLY one who acknowledged that customers should not be treated that way. As I mentioned, just so shocked and disturbed that this happened and was treated like a piss poor customer.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish
Steve, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
by Tom Peacock Nissan on 10/15/2021