Customer Reviews of West Houston Subaru
Review type:
Excellent experience
by Jason N on 05/03/2024
Everyone I met and talked with was knowledgeable and worked with me. The best part is they did not force me to come in. In constant contact via email and text, only shook hands when I purchased the car. Wonderful people, great place, go get… a Subie
123 reviews
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Great service team
by Jan on 09/06/2024Great service team. Always explains what they are doing to the suv.Excellent experience
by Jason N on 05/03/2024Everyone I met and talked with was knowledgeable and worked with me. The best part is they did not force me to come in. In constant contact via email and text, only shook hands when I purchased the car. Wonderful people, great place, go get… a Subie2024 Subaru Impreza from West Houston Subaru
by Tom SuBie 2 on 03/04/2024Great experience, communication and delivery.West Houston Subaru
by Forester on 02/28/2024Awesome sales team. No haggle pricing. In and out with my new vehicle within an hourRecent Service on 2022 Outback limited
by JimJones on 01/09/2024Excellent communications, excellent service and very understanding of the impact to the customer.Smooth service!
by Jamlo2004 on 01/08/2024My Impreza was due for an oil change and it's first maintenance check. the service department at West Houston Subaru was great from start to finish! I appreciate the care they took on my behalf.West Houston subaru
by Patjones on 11/28/2023Quick in and outNew Vehicle Accessory Install
by S Smith on 10/25/2023Great service experience while having a couple of accessories installed on my new Crosstrek. The pull handle for my liftgate is great and I love the look of the wilderness mud flaps. Thanks!West Houston Subaru
by Minusbplus on 09/11/2023The buying experience at West Houston Subaru was easy and low stress.Great dealership!
by Jamlo2004 on 07/11/2023West Houston Subaru was a pleasant surprise experience! We could not believe the great service we received. Keith, our sales rep, was awesome. He made the process a stressless one.GREAT SALES EXPERIENCE
by TYEDEMASS on 07/07/2023The west houston subaru salesman demonstrated superior professio0 nalism while personnaly assisting me in my purchase of an outback wilderness. He has continued to help me in setting up my wilderness as i am not very techniccaly savy.great team at West Houston Subaru
by Cinthya B. on 05/31/2023This is my third Subaru purchase, the last two being at WHS. Errol has been my certified sales consultant twice and I highly recommend him because he is knowledgeable, attentive, kind and has lots of patience.Repeat customer
by CWashington on 04/26/2023This is my second Subaru with Vince Ramacca and I have been happy with both. Excellent no hassle, honest, through, knowledgeable, friendly care.Std oil change, tire rotation
by Bob6674 on 03/27/2023Had an appointment; took the car right away; ready in 30 - 45 minutes. Waiting area was small but comfortable and not crowded.Good experience at this dealership.
by chu bun on 03/23/2022updated 03/28/2022Reserved a CrossTrek from this dealership. Delivery was on time. We paid cash so transaction was quick.[non-permissible content removed]!
by Kamlesh on 03/17/2022VERY UNPROFESSIONAL AND GREEDY. Went to the dealership with pre-approved auto loan around Dec. 2021 for an Outback. John Fitzgerald was my sales representative. After few trips to the dealership to finalize the model, I paid $500 and booked… an Outback Limited on Jan. 21 2022. John knew all along that I will not be financing through the dealership. As the delivery date neared, I contacted John for dealership's point of contact for either a "Letter of Guarantee" or "Drafting". He replied saying "provide me your agent and I will be sending him all needed documentation" (I have emails and texts exchanged with John about this). I was assured that I am in good hands. The day car got delivered (March 12 2022) , my auto load agent called John to get the process rolling. John replied saying "We won't provide letter of guarantee nor will support drafting". I reached out to John. He told me the same. At this point I had paid $500 and was 04 months in the process. John tried to convince me over the phone that if the credit score is above 700, they can match the APR. I went to the dealership, somewhat angry and much more disappointed. They ran my credit, and match the interest rate I was getting. I went out with John, in the parking lot, to look at the car. Everything looked ok. On my way back to the office, I wanted to vent out, so I only said "John, you are a good salesman and you got it your way". I agree it was taking a dig at the entire process and the way I was cheated for getting me to finance through the dealership. John said, "Wait a minute" and went inside. After a while his manager, a person named "Gerald" came out and asked me what I feel about the process. I gave him my side of the story and showed him the texts I got from John where he agreed to support outside financing. Gerald went inside saying give me a minute. After 10 -15 minutes he came out and said, "We would like to call off the deal". I was taken aback. I agreed to their terms even after being cheated, as I did not want to wait for the car any longer and said only a line to vent out my anger. And they want to call out the deal. Gerald said that we are not making the customer happy and hence do not want to go forward. I said, "If you want to make me happy, then support my outside the dealership financing". But they did not agree and refunded my $500. My credit score is good and they could not offer me a bad APR. May be they have many more buyers with bad credit, and stand to make lot more money by selling their car to them. I HOPE MY REFUND OF $500 SHOWS UP ON MY ACCOUNT SOON. I can post the texts and emails from John if needed.Service with a personality!
by Bill Turney on 03/19/2021Excellent! Service, time schedule, personable, quality, comfortable waiting area! In over 60 years of car ownership I haven’t experienced the service that I reoutinely receive from West Houston Subaru!JBstinsp20
by West Houston Subaru on 01/01/2021Always prompt and courteous service.Negligence. Unplugged alternator
by Virginia Aguilar on 09/29/2020Yesterday, I took my car from the service center at west Houston Subaru since I dropped it of last Thursday for the light that came on(eye sight failure, engine check and x mode). Thursday.. they rest the passcode. Friday, they figured out… that they have to change the grill. But both days the minute I drove my car.. the same thing happened I ended up returning my car to them. The worst part, yesterday after picking up my car the panel light came on again but this time it is more serious... the brake started flashing the steering wheel malfunctions. STALLED...due to UNPLUGGED ALTERNATOR. The funniest part is they keep telling me the technician who handled my car is their best one. Also, I was told that it is a human error. Something that you don’t want to hear. I took my car and paid for the repair to make sure that I will be safe driving it and not to cause harm to myself and others. And these what happened... they forgot to double check living the alternator unplugged.car sales experience
by Luzminda on 02/01/2020My name is Luzminda, I am satisfied with the price deal of the car.I am the primary applicant of the loan, and I have a secondary applicant.Upon checking on our credit scores, our combined scores gave us 3.9% interest .My credit score alone… is about 850, So we ask the agent to just remove the second applicant, ignorer to get a better interest deal.The agent told us that it's not allowed to remove the second applicant because it will create a red flag to the financing institution.So We ended up having the 3.9% ,and when we ent to the financing officer ,he bought down our interest rate to 2.9% in exchange of buying an extended warranties. I felt we are cheated a front, by not allowing the primary applicant taking responsibility of the whole lean-to be able to save more money on the interest.Pre-owned
by MikeS on 01/10/2020We bought a pre-owned 2010 Outback. The sell was a bit high pressured and we had to remind them that the car was a managers special to get the listed price. But after the sale the service was lacking. Two months later and we are still… trying to get our license plates or even find someone there who knows if they have arrived and where they are. The experience has been more like dealing with a tote-the-note car lot than a professional dealership. With several Subaru dealerships in town I would have to recommend trying one of the other ones.
Volkswagen Tiguan
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Nissan Rogue
About our dealership
At West Houston Subaru, we are a family-owned business that believes in good old-fashioned customer service. Our motto is Really, Really Happy Customers and we believe our Google and Edmunds ratings, as well as the huge volume of referrals and repeat business, show that we truly care and deliver value and unbeatable service.
What sets us apart
Subaru Stellar Care Award Winner every year since it's inception in 2011. Only the most dedicated Subaru retailers earn this Award. Only an elite group of Subaru retailers this recognition each year.
Highest Google review ratings and volume of any Subaru dealer in the region. Also an Edmunds 5-Star dealer. This award is given only to dealerships that consistently deliver the highest rated car-shopping experiences.
At West Houston Subaru, we love animals and support our neighboring animal shelter, Citizens for Animal Protection (CAP). Since January 2011, we have sponsored over 5,500 adoptions and donated or helped CAP raise over $750,000.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (4)
- English
- Vietnamese
- Chinese
- Spanish
Hi Jan, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care! Kindest regards, Steve Palmisano, GM
by Stephanie Mavis on 09/08/2024