Customer Reviews of West Houston Subaru
Review type:
Excellent experience
by Jason N on 05/03/2024
Everyone I met and talked with was knowledgeable and worked with me. The best part is they did not force me to come in. In constant contact via email and text, only shook hands when I purchased the car. Wonderful people, great place, go get… a Subie
123 reviews
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Best Service Ever!
by ex.Joe_S on 05/16/2019I wanted to submit this review because of the amazing service I received from Roy Schaff on my 2014 Crosstrek this morning! I had experienced the problem of my car not being able to shift out of park — once at an elementary school where I… had just substituted for a teacher and again yesterday in the parking lot of my dentist’s office. Both times I was stuck for hours because no one was available to pick me up. I finally got it out of park each time, but I was also extremely worried about drive because of the warning signals that were on. I looked all through my manual and still couldn’t figure out what they meant or why they were on, and I was certain that my car was in need of extensive and expensive repairs! I phoned my Subaru dealership when I finally made it home late yesterday evening, and I spoke with Roy. He was very reassuring and informed me that it was related to the recall issue about which we had received a notification, and even though the service department was booked solid for today, he told me to get there as early as possible and he would handle it for me. He also had me go back to my car so he could walk me through exactly what I should do if I was stuck again in the morning so I’d be able to get to the dealership for service. I live in Humble, which is really far from Katy, but West Houston Subaru is where we purchased our car for the same reasons I wouldn’t go anywhere else for service. Everyone is so friendly and helpful, and the service department has always been extremely accommodating, thorough and efficient. The service I received today however was by far the “Best Ever” from start (phone call) to finish (driving home!So far a great experience
by Rob on 02/03/2019Errol was very good and helpful salesman throughout the whole process. When we picked up our Forester he even stayed late showing us the features and helping us get it set up. He even sent us some info after when we asked for it.… Previously bought one from Gillman but their service left a bad taste with me, so now going forward will see how well West Houston does. Hopefully will be as good as the sales process.Very good experience
by Stellata_P on 05/04/2018Ryan was very friendly and courteous from the time he greeted me, during my test drive, and all through negotiations. He and Troy went out of their way to show me all the great features in my new 2018 Subaru Crosstrek.Poor Response to Customer Request
by Reed on 04/14/2018I called Service before lunch on Saturday to get clarification about some service recommendations given to my niece about her Outback. The service agent took my name and number, and she assured me she would call me back before they closed… at 4:00pm. It is now after 5:30pm, and I have still not heard anything back from them, and now Service is closed and won't open again until Monday. So needless to say, I am quite disappointed about all this, and as a first time customer, this is a very poor first impression. So be wary of their follow-up promises.My New 2018 Red Subaru Forester!!
by RSear8689 on 04/12/2018We were looking for a Subaru Forester and were helped by a Mike Leroy. Mike made the dreaded car buying experience painless. He was so helpful, knowledgeable and patient, not at all pushy and an all around nice person. The whole process… of buying a car went smoothly and I now have a beautiful red 2018 Forester. Thank you Mike!!West Houston Subaru - most honest dealer ever
by 2018subOBtour on 03/02/2018Was able to confirm everything online. Ken Slen is the most trustworthy car salesman I have ever met. When I finally went in to the dealership...I was able to walk out in my new 3.6r touring outback in under an hour. No surprises ...no… gimmicks....best experience ever!!!!Allways great.
by Subaru2015 on 02/10/2018I have many cars and dealt with many dealerships in my life. West Houston Subaru is probably the best in it's class. Never disapointed! Great people, great product, great service. but don't take my word, just visit and see. ( I have a 2015… Subaru Forester)Made car buying easy
by pego12099 on 02/04/2018We had done a lot of research before going to West Houston Subaru and were comparison test driving. Johnny greeted us as we were walking around lot and left us alone until we had questions, which was great. No high pressure but very… knowledgeable. When we decided to buy, several days later he was very helpful, efficient and explained everything. It was a great experience!Best car buying experience
by Njmarie on 02/03/2018We were very happy with our experience at West Houston Subaru. All our questions were answered and every effort was made to put us in a car that met all our needs and wants. Andy was our salesman and he was great. I would definitely buy… from them again.Bought new WRX
by noobian on 01/26/2018Ryan made the car buying experience stress free and convenient. Everything was handled online. When my car arrived, I was in and out of the dealership under 30 minutes. He took the time to follow up with me during the weeks afterwards to… ensure I was enjoying my new car. I noticed a small cosmetic ding and Ryan took care of it.Help when needed
by LRG on 01/23/2018I had a squeaking in the left front wheel while in Houston, about 80 miles from home, and stopped in hoping to have it checked out . The service department got me in within 30 minutes, and removes a pea sized pebble that had lodged itself… in the caliper. They did this at no charge, besides. Exceptional service, particularly since I didn't buy my car there. Great service.Very satisfying experience
by Adrian_Cioloca on 01/17/2018Looking for a 2018 Outback 3.6R Touring, I first went to a large dealership. They tried to sell me a 2017, which I did not want. They were expecting two cars in a few days, and promised to call me upon their arrival (They never called). I… inquired about windows tinting and I was quoted over $800, which I thought it was outrageous. Obviously, this dealership lost my confidence. Few day later, I went to West Houston Subaru and I was greeted by Johny Smith, and from there on it was smooth sailing. They had the car, windows tinted, and included the side moldings that I wanted. They accepted my offer, and even accepted my 14-year old car as a trade-in. The deal went smoothly and shortly I left the site with a beautiful car. Overall, a very pleasant, satisfying car shopping experience. Thanks Johny and Rob B. for making it so.Pretty straight forward from the beginning to end
by JPGonzalez on 12/18/2017updated 12/26/2017Vince hooked it up. Nice guy who wants to help out and make sure you get what you want, and can work something out with you if you donÂ’t. Good experience overall.Speedy Service
by JustSimplyLisa on 11/10/2017I would rate this a 5 star except I was witness to another customer not being treated fairly and I'm always going to side with people being treated fairly and equally. My sales person (Theo) was smart and personable and a joy to work… with. He went above and beyond for me and I really appreciated an already convoluted process being simplified. I would highly recommend Theo because he genuinely cares about the people he's helping. The manager appeared concerned about the mistreatment of the other customer but we'll see if his offer comes to fruition. I tend to go by what people DO versus what they SAY. Overall I was generally pleased with my experience at West Houston Subaru and would definitely recommend it. I've been a Toyota owner since I began driving but was convinced by the Subaru product to try something new.Refreshing Experience
by ribmaster05 on 10/20/2017We visited this dealer approximately 3 times over the past few years as we were considering which car to buy. Each time we were met with a salesman with a long tenure at the dealer and who possessed extensive product knowledge. This most… recent visit was no exception when we were met by our salesman, John. The experience was relaxed without the hard sell and pressure tactics so many dealers use. The deal went smoothly and we took deliver the following week as promised. The follow-up has been great with email and phone calls to assure that everything was good and to address any unanswered questions. I would not have any reservations recommending this dealer to friends or family and if our future includes another Subaru, this will be our first stop.West Houston Subaru Sales Errol Bancroft is Fantastic
by SubaruOwner on 10/16/2017we bought 2018 Subaru from Errol Bancroft he is best sales man the experience is so good, calm and friendly, no pressure, educated and explained about the vehicle with patience and smile. i strongly recommend to reach out to Errol of west… Houston Subaru for wonderful car buying experience.So Easy!
by BandEsel on 08/27/2017After getting the "Run Around" from other dealerships. I made a quick phone call to West Houston Subaru and got in contact with Troy Lynn. Best thing ever! Best price and no hassle. Troy worked with my bank and all I did was sign the… paperwork. This will be my first stop when I am ready for another vehicle.Best Car Buying Experience
by MHollingsworth on 08/23/2017This is our first Subaru and it was the best car buying experience! Ken Slen was knowledgeable about the product but also took the time to understand what we were looking for. If you're looking for a Subaru, Ken Slen is the guy you need to… visit.Quick and easy
by LisaHouston on 08/05/2017Got a good internet price on a 2018 Forester right from the start with no pressure to buy extra coverage in the finance discussion.2018 WRX STI
by kiddoutlaw on 07/25/2017Car shopping is probably one of my favorite activities but when it comes to the actual purchasing of the car it usually goes down hill. Though after visiting West Houston Subaru, I can't imagine going anywhere else for a Subaru because they… were amazing. I was torn between the 2017 and 2018 STI, though no dealer in the DFW area had recieved the 2018’s. I decided to look outside my area and although I was not able to find a 2018 I found the perfect 2017 STI which I decided to settle on. Vince Ramacca worked with me to secure the car since I was traveling from outside of Houston and we setup up an appointment to pick it up later in the week. To my luck a 2018 arrived on the lot the day after we set up an appointment, Vince knowing exactly what I was looking for, put the 2018 STI on hold and reached out to me on his day off to verify I was still interested. After flying down from DFW early in the morning Vince offered snacks and drinks and took us out to see our new 2018 STI. Vince was very knowledgeable about the vehicle, upfront with information and was the nicest salesman I've ever met! He truly believes in what he does, and it shows. Everyone we met was honest and friendly. I would definitely recommend coming here if you're in the market for a new or used car, I know I would.Excellence in Business
by TraceeL on 06/29/2017My husband and I have been buying cars from West Houston Subaru for a number of years, most recently from Johnny Smith, who has been very accommodating. We love the cars, the sales force is knowledgeable and pleasant. No HARD sell here. (We… have avoided some local Toyota dealerships due to their aggressive sales tactics). The service department is exceptional. We have come to expect a high level of competence from these folks, and they have never let us down. I can't say enough good things about this dealership and the wonderful, professional way it is run. I will be back when it is time to trade in the beautiful new WRX I just bought!
Volkswagen Tiguan
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Nissan Rogue
About our dealership
At West Houston Subaru, we are a family-owned business that believes in good old-fashioned customer service. Our motto is Really, Really Happy Customers and we believe our Google and Edmunds ratings, as well as the huge volume of referrals and repeat business, show that we truly care and deliver value and unbeatable service.
What sets us apart
Subaru Stellar Care Award Winner every year since it's inception in 2011. Only the most dedicated Subaru retailers earn this Award. Only an elite group of Subaru retailers this recognition each year.
Highest Google review ratings and volume of any Subaru dealer in the region. Also an Edmunds 5-Star dealer. This award is given only to dealerships that consistently deliver the highest rated car-shopping experiences.
At West Houston Subaru, we love animals and support our neighboring animal shelter, Citizens for Animal Protection (CAP). Since January 2011, we have sponsored over 5,500 adoptions and donated or helped CAP raise over $750,000.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (4)
- English
- Vietnamese
- Chinese
- Spanish