Westside Lexus
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Customer Reviews of Westside Lexus
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151 sales reviews
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My new car (Lexus)
by Kynette on 06/05/2016updated 06/13/2016I enjoyed the relaxing experience of buying my car at Westside Lexus. Mike, the salesman I spoke with over the phone was helpful and even went over the car's service records with me.RX Hybrid
by nativehouston on 06/04/2016Clarence Keever did his usual fine job of handling our car purchase and explaining how all the new features worked so we could get maximum benefit.Kyle Pender - 2012 LexusRX450h
by putumayo on 06/02/2016We found Kyle to be friendly, knowledgeable and responsive. In a word professional. I would highly recommend him and Westside Lexus to family and friends.a team of pros
by smilingdriving on 05/16/2016updated 06/01/2016I had my car in for service and during the course of conversation with my service rep, Charles Perkins I mentioned I was in the process of buying a SUV. The choices were down o the Infiniti QX60, Lincoln MKX or Lexus RX350. Mr. Perkins… arranged for me to have a RX350 as a loaner vehicle as it would be more beneficial than a simple test drive. I ruled out the Infiniti based on a review by Consumer Reports. I told Charles I did like the RX350. He recommended I talk to Sales Consultant, Jeff Margolis. I contacted Mr. Margolis and he asked what I was looking for in the RX350. A few days later we spoke again and luckily there was a vehicle available with the options and color I wanted. Mr. Margolis didn't bad mouth the Lincoln, instead he said it was a good vehicle. There was no sales pressure as he made it clear he preferred I be happy with my decision. Having researched the invoice price vs. the manufacturers price we came to an agreement on what I consider to be a fair price. This was the type of experience you would expect from a luxury car dealership.Once again, outstanding servcie!!
by StanBeaver on 05/21/2016Once again, I received outstanding service from West Lexus in obtaining an SC400! I have wanted one ever since I owned a 5-speed SC-300 (which I also had purchased from Westside Lexus) Every used vehicle I have purchased from Westside… Lexus has been a great car. They take the sting out of buying a used car! I am a return customer to Westside Lexus, and I will continue to be. This speaks to my level of satisfaction.Awesome Service!
by Jessicadeltag on 05/07/2016updated 05/18/2016The overall vibe of the dealership was amazing. The entire staff was very friendly and helpful. Hai Ho is a true professional and I would recommend any of my family and friends to purchase a vehicle from him at Westside Lexus!! I absolutely… love my new RX!Over the Top
by Heyboodie on 05/11/2016What a GREAT experience at Westside....our salesman, Mike Gonzales, was truly OUTSTANDING!!!! He contacted me within 10 minutes of my online inquiry...he was upfront, honest, courteous, polite....held true to every word he said. Mike made… a dreaded experience easy, smooth, enjoyable and personable. I would HIGHLY recommend Westside Lexus and assuredly, Mike Gonzales. I love my Lexus!!!!!New car purchase
by Summer1960 on 05/12/2016I have always loved the professional attention of the service that I have received at Westside Lexus and that is one of the reasons I am a repeat customer!Great Experience
by Geekpowered on 05/10/2016Gonzo and Westside Lexus were great! We had some last minute changes and they were able to accommodate us. I really appreciated that.Awesome experience
by Jmac1856hou on 05/04/2016I lost my name in the latest Houston flood. I was apprehensive about Lexus but was won over. From the beginning to the end, I couldn't have been happier. First, they didn't hassle me about wanting to buy pre owned and facilitated it.… Then they addressed everything I raised during test drive and had the car detailed the same day! I Highly recommend Mary Margaret, Steve Davis and the rest of the westside team.2014 Lexus CPO IS-F Purchase
by ISFOwner on 05/04/2016I purchased a 2014 Certified Pre Owned Lexus IS-F on 4/28/2016. Frank Mata (Sales) took my initial call on 4/23/2016 inquiring about the IS-F. Frank went out to the car, took additional pictures, answered every one of questions honestly… and provided outstanding customer service. Frank is a true pro who has been at Westside Lexus for many years and in the car business for decades. He also connected me with a trusted car shipping firm who was ready to ship the car. Jame Vu (Finance Manager) made my buying experience simple, straight forward and hassle free. I also had a great interaction with Paul Rockett. I had decided to fly into Houston to pick up the LS-F and Paul made a reservation at a nearby hotel for me. Ty Stanberry (Pre-Owned Sales Manager) introduced himself and thanked me personally for my business. This is an extremely well run family owned Lexus dealership with loyal and long term employees. I highly recommend Westside Lexus because I believe what I experienced is just business as normal in the way they treat customers!Lexus lease experience
by Jbrolan on 04/09/2016updated 04/19/2016My experience at Westside Lexus was everything I would expect of an exceptional dealership and more. everyone I met provided wonderful customer service and ensured I was being taken care of. I will definitely be back and recommend this… dealership to others.Amazing Dealership
by Okieboat1979 on 04/05/2016Our family has been purchasing vehicles from Westside Lexus since 1994. Since then we have purchased seven Lexus vehicles. Each purchase has been special and the vehicles have been wonderful. The first vehicle, a 1994 SC 300, is still in… the family as is a 2005 RX 330. I feel as if Westside is part of the family. When I need a new vehicle I call or e-mail my sales person, explain what I want, and schedule an appointment that is convenient for both of us. Funny, how my schedule seems to rule (GRIN), My sales person, Shekar, is always ready for me. The whole experience is so enjoyable. When I pick up my vehicle Westside is prepared on all matters. The vehicle is ready, the financial aspect of the transaction is ready, and finally the exciting part - picking up the vehicle - comes. Now days the cars are little more complicated than the 1994 SC 300, so a technology specialist takes over from Shekar when the time comes to explain how to operate the new Lexus. The whole process is quite enjoyable and satisfying.1st Class
by jdmasi16 on 04/01/2016Professional in every sense. Doug Phillips is a credit to your organization. Doug and Paul Rockett exemplifies customer service. I highly recommend this location and these two professionals.Very pleasant experience
by firebroad on 04/01/2016I hate car shopping due to the whole "negotiation" process. With Lexus, I didn't have to deal with that. You have the price you want, I decide if I like it. The salesman didn't try to pressure me, and he provided info about service and… customer service that made my decision for me. It was absolutely the best car buying experience I've had in my life. Then I also love the SUV I bought, it's just great.Car purchase experience at Westside Lexus
by sahassan on 03/21/2016Very positive and painless experience. Straight talk, open and clear negotiation, no hidden costs, paid attention to requirements and tried to meet them to the best available options. Satisfied with final car selection.Best sales experience of my life...
by MM3STCPGA on 03/16/2016Superior salesmanship, incredible service...attentive, understanding, flexible, considerate. Our needs were clearly at the forefront of the process...war, caring atmosphere that is second to none!Love the New Lexus
by Sweet_Cheeks on 02/04/2016updated 02/18/2016We walked into the Lexus dealer after looking next door at the Infiniti's. We went to Lexus thinking we were going to buy the Infiniti. Walked out with the New 2016 RX350 that was on the floor. Absolutely love it !!Nice work
by Cwethcweth on 02/04/2016updated 02/17/2016Westside offered a nice experience in buying my car. Gonzo Jimenez was great with the sales process, and Paul Rocket was most helpful, wrapping up the paperwork.Lexus sale
by EDMDJD129 on 02/05/2016Excellent service. Outstanding employees. Alex was my personal sales associate. The best. Every detail taken care of for me. Honesty and utmost integrity the entire time. He gave me a fair price and excellent trade in price.One of the best...ever!
by TXFLYFISHER on 12/25/2015updated 01/12/2016I have had terrible buying experiences at Group 1 Auto (Sterling McCall) the last two times, so I asked around and was told Steve Machann was the guy to talk to at Westside Lexus. Wow, he made the whole deal easy peasy. I told him to not… repeat it but I actually said, "I don't even care how much profit is in this price, the buying experience was worth it!" It was that good. Thanks for showing an old sales person that real customer service still exist.
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