Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Customer Service for Recall issue
by Mitch on 09/06/2023Received a recall notice that a replacement blower motor was available for my daughters Expedition. A few days later the motor started acting up. Called and made an appointment. Met with Mark in Service. He took care of everything that… afternoon and said it would be ready within 24 to 48 hrs. The next afternoon I received a text notifying me that it was ready. Also received a video text from the service technician regarding the repair. Grabbed my daughter and ran by to pick it up. In and out real quick. Friendly, courteous, and fast. Thanks for your help. My daughter has 2 sons in car seats and its difficult to fit them into any smaller vehicle.Hi Mitch, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
change oil and check service
by Danilo Jr on 09/01/2023It was smoothly and goodHi Danilo, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Hi Danilo, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service.
Service
by Johnnie on 09/01/2023David Lewis made it painless and efficient.Hi Johnnie, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Worst experience buy a car including fraudulent actions
by Luissy N on 09/01/2023We went to get a new maverick and the finance manager Robert Reck help us with the paperwork he keeps asking us questions about the warranty or vehicle protection and we declined ask only for Gap. He went ahead and add the product without… our consent and falsified our signature, he never gave us copy of the paperwork and he told us he will email the paperwork later never happened, we find out a month later about the issue and it was a hassle to have that corrected, no one taking responsibility from the big issue like it was nothing when we complained with the finance director. Be careful doing business with this dealership.Sales = GREAT! Finance = Horrible!
by katytx23 on 08/30/2023The experience with my salesperson, Michael, was fantastic (which is why they get two stars....). He helped us find a used vehicle that suited our needs and price range quickly and got out application submitted to the finance department.… That's where the problems started. I walked in with an approved loan fromm my bank that I wanted to use. It still took them 3 HOURS to get everything completed. This happened on a Saturday afternoon, so there's no excuse for it taking this long since they bragged to me that they had SEVEN people available to get everything done!Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
Salesman Gunner Anderson
by Travisav on 08/14/2023Very helpful and not pushy. Best part was he didn't call or text me to death afterwards when we couldn't find the right expedition and I decided to wait till we find the right one.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer service
by fer8689 on 08/10/2023I had a BAD service with this person, seem he was not in a good mood to help any person, not sure if he even like his work or working at this company, very disrespectful in the way he attended me, and he didn't even had his name Tag on him.… Auto Nation Should look into a better service with their customers, especially at Front Desk.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one.
Oil Change
by dharper1967 on 08/08/2023Edmund was very polite and helped me check out and get my car back!! He was very nice and fun to talk to…Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Ford service
by Ford forever on 08/08/2023David was very professional and politeHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Recall repair
by MammaSunday on 08/04/2023Hip Hip Hooray for Autonation Ford Katy!!!!! I dropped off my car last night for a recall repair. They asked if I'd like to wait and they would do it, even though my appointment was actually this morning at 9am. I said no, because I was the… caregiver for my husband and it would be more convenient for me to come back today and pick it up, so he wouldn't have to wait. This morning at the crack of dawn, Autonation called and asked if I'd like the car delivered to my house between 9 and 12, as part of a program they have for special needs patrons. Well, is it hot in Texas???? YES!!!! They have no idea how much they've helped us, because I would have had to take my husband out in this heat, transfer him twice to a wheelchair and two vehicles in order to pick up our car. (This ole gal is almost 80 years old!!) I didn't buy the car from them. One Ford dealer told me it would take seven days. Another said 48 hours if they weren't busy. Just lettin' ya know where to go. AND, THANK YOU STEPHEN YEE FOR INITIATING THAT FOR US!!!!!Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Transmission Overhaul
by John_R_ on 08/04/2023At 85k miles, began to have trouble with my 2020 F-250's transmission. After a day or two of having the vehicle, the service professionals determined that there was in fact an issue that needed to be repaired; fortunately, my extended… warranty covered the cost minus $100 deductible. We were approved for the entire unit to be replaced; however, no transmissions were available, we subsequently approved for a rebuild (honestly, this was my preference). Once this all was determined, I was provided a loaner vehicle; actually, I went through two as the first vehicle was being sold. All and all, the repair/rebuild took about 7-weeks due to limited QUALIFIED technicians. I was told it could take up to 2-months. I was first taken aback when told this but having the loaner vehicle truly helped. I have had the truck back for about 2-weeks now, zero issues. I was kept up to date throughout the process on the status of the truck and we were able to knock out normal servicing as well as a possible recall condition. Great service and friendly service reps.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Work!
by TurtleT on 08/01/2023Mike communicated with me very well!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. If you ever need help, just give us a call. Happy motoring!
Want go anywhere else
by ULTIMATE9 on 07/29/2023I decided to use the service department for the first time for our 80k service on our F150. I’d used smaller shops for the last few months since we purchased the truck as our work vehicle. The price, quality of service and the overall… experience was honestly perfect. We’re customers for good now. Highly recommend Autonation Ford Katy to anyone needing their vehicle serviced and maintained.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Edisony on 07/28/2023Mike was very friendly and provided great service.Hi Edisony, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recall
by Oluwafunke on 07/27/2023It is always a pleasant experience from the ever courteous staffs in the service sectionHi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Honest opinion
by CarlosC on 07/27/2023Overall great experience Good selectionHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service/Recall
by PapaQ54 on 07/24/2023Pleasant friendly and easy to work with.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Replace damaged windshield
by Sportowner on 07/20/2023Windshield was replaced satisfactorilyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Go see George!
by Hanratty Family on 07/15/2023I found this location through a car guru search. I met George Fielding on day 1 & he stayed in contact with us over a month until he found exactly what we were looking for in our price point. We love our new car & will definitely buy from… him again.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Autonation Katy Ford
by screwed on 07/15/2023bought truck $12000 above MSRP for used vehicle with 5000 miles on it. Took delivery and found items listed as included missing. Informed dealer. [non-permissible content removed]. kept me hanging until the money back guarantee expired.… only saving grace, salesman claims he will make good for missing itemsHi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Friendly Service
by Henry V on 07/12/2023Mario was great. He informed me of what else my truck needed BEFORE I took my road trip. We got it done and he made sure it was done on timeHenry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024