Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Actually enjoyed buying a car!
by Newstanggt on 01/03/2023We went to several dealerships and auto nation was bar far the best!! We had a great time with the sales associate and even the finance rep! We will be returning for our next purchase!Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
New vehicle purchase
by MRCarroll on 01/02/2023Was able to purchase a new vehicle from AutoNation Katy Ford in a very timely and efficient manner, thanksHi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
2022 Bronco
by Johnbronco on 01/02/2023It was a long wait but the sales staff kept me informed on a regular basis.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service again
by Steve C on 01/01/2023Brought my F150 in for service and Steve was great. Got the truck serviced and addressed all my issues.Hi Steve, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out if there's anything additional we can do for you.
Recall Service
by R. Armstrong on 12/30/2022I was extremely impressed with everything from the customer service and the actual repairs. It was handled in a really good amount of time as well.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Service
by Damien P on 12/29/2022Mr. Steven Yee was very helpful in getting me setup into their system as I was basically a new customer. He also informed me about the AutoNation network where I can have my vehicle serviced at any AutoNation. He was very friendly and… upbeat despite the cold working conditions.Hi Damien, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
Service @ Katy, TX
by Brian G. on 12/29/2022Had to get a battery replaced — took 90 minutes on a busy morning with no appointment. Not too bad. Vending machine not working in wait area was not good.Hi Brian, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Owner
by Chuckysbak on 12/29/2022The service writer was prompt and informative. Kept us abreast of the progress. 5 stars.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Brandon Diaz
by zb_texas on 12/28/2022The service was quick and professional.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service
by Imad Ama on 12/27/2022Great customer service. In and out in no time. Thank youHi Imad, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Best, honest dealer
by Maria T. on 12/27/2022This was our first and definitely not the last time we purchase a vehicle at Autonation Ford! We had a very great and honest experience. Definitely not your regular dealership. They’re honest and not pushy at all! Everyone was very… welcoming and kind! They Made sure we were comfortable with everything during the process.Hi Maria, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Emergency Repairs
by Smomoto on 12/26/2022During a rain storm in a construction area I damaged to truck rims and blew out two tires. I had my truck towed AutoNation Ford in Katy, TX to Mike Ouida who helped me get my truck back on the road in a day. He supported me to file the… insurance claim as well. Great service!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
F-150 Purchase
by ford12345 on 12/23/2022Great experience. Very easy process.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
30,000 mile service
by MaryABell on 12/20/2022Gio was very helpful and explained everything clearly and thoroughly.Maryabell, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Feel free to stop by if you ever need any more help.
Manufacturer Repairs Completed
by NDLeonFord on 12/19/2022I scheduled my manufacturer repair online. The service advisor Brandon Diaz sent an email to confirm as well as instructions for ease too check in. The check in process was simple and fast.Hi, thank you so much for your positive comments about AutoNation Ford Katy! Thank you so much for being one of our valued guests and we look forward to your next visit!
‘’22 Edge
by eagarcia1973 on 12/18/2022Got the vehicle I wanted with 4 miles that arrived the day before $7.5k under retail and under demo price and what I paid for a vehicle almost 2 years ago as a trade inHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
best dealership in texas
by Court on 12/01/2022These guys are friendly, honest, very knowledgeable, & easy to deal with from sales, service & finance-No reason to shop around.Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Never again
by Pete on 11/19/2022Waited 386 days for a maverick. They played the old bait and switch when it came to pricing. Salesman were great but poor management and financing. My original salesman was Brayson who was awesome and kept in contact. After Brayson left the… whole experience went downhill fast. I was transferred between salesman 4 times with Beau as my final salesman. I was hardly ever able to talk to my salesman since the dealership kept hanging up on me every time I called. The manager asked for me to call to resolve the issue no response back after two weeks.Hi Pete, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Great Experience!
by Armando on 11/16/2022Purchased my 2018 BMW 340i from this dealership, Correa became my contact person when Michael C was not at the dealership when I went back and decided to get the car. Correa is knowledgeable about BMW and easy to talk to. I tried to… negotiate the price but he told me the price tag is fixed BUT able to add window tint and install wheel locks which is great! Algemis was cool too and gave me good deals for extended warranty. If theres one thing prolly I could say, wish the gas tank was full when I purchased it. Nonetheless, its not a big dealHi, thank you for taking the time to let us know how we did. We hope you have a great day!
True to their word
by Firemedicmike on 10/01/2022Special ordered a truck that took seven months to receive. They stayed true to their word on pricing, complimentary accessories, and service. All this during a time when some dealerships are selling special orders out from under the… consumer and price gouging. I recommend Christian and his team.Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
No pressure and work for you!!
by Syeda Owai on 09/07/2022This dealership works for you! They are willing to work with your budget and the car you want. They will never pressure you into buying a car and want you to be happy with your purchase. The sales associate communicate very well and respond… right away. I would recommend this dealership to everyone.Hi Syeda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024