Customer Reviews of Gene Messer Volkswagen
Review type:
Gene Messer VW - Kyle Hind
Great service
by Austen G on 05/18/2024Fast and friendly.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Service!
by RudyRod on 05/10/2024Took my Passat to a Lubbock VW dealership for the first time (just moved here from Dallas) and was totally and absolutely surprised at the professional service and courtesy of the dealership. Looks like I’m taking both of my VWs (Passat &… Cross Sport) here from now on!It's fantastic to hear that you had such a positive experience at Gene Messer Volkswagen! We strive to provide professional service and top-notch courtesy to all our customers, and we're thrilled to know that we exceeded your expectations. We look forward to taking care of both your Passat and Cross Sport in the future. Thank you for choosing us!
Great Customer Service
by Dobee007 on 05/03/2024Amanda Beckham at VW is awesome! She greets us and keeps us in the know of what our car needs. Goes out of her way to make sure we are taken care ofWe're delighted to learn about your positive experience and the great assistance provided by Amanda! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Gene Messer VW - Kyle Hind
by PappyBalloo on 04/24/2024Kyle made the car buying experience easy. He was recommended to me by a former car sales guy and I’m glad I listened! Kyle had the car gassed up and ready for a test drive at the time of my appointment. Negotiations were simple and paper… work was quick. It took less than 90 minutes from walk in to drive out.It's wonderful to hear that Kyle made your car-buying experience easy and efficient! Recommendations like yours speak volumes about his professionalism and dedication to customer satisfaction. We're glad that you had a smooth process from the test drive to paperwork and that you were able to drive out in less than 90 minutes. Enjoy your new vehicle!
Oil change
by CLBoles on 04/23/2024My scheduled oil change was quick an easy.We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Always great!
by UncleMike on 04/16/2024Kyle Hind is a star. This was the 9th or 10th car I've bought from him at this lot. Great, honest, sales and service.Kyle Hind is a true asset to our dealership! It's impressive that you've purchased so many cars from him, which speaks volumes about the quality of service he provides. We're glad to hear that you find him great, and honest, and appreciate both his sales and service skills. Enjoy your new vehicle!
Mrs Kelley
by Mrs Kelley on 04/10/2024Technician made sure my car was completed in a timely manner. He also made sure I understood my warranty and was aware that Inhad a warranty. He did not take advantage of me by charging me for the service, like other places would have.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Gene messer V W
by Pknall65 on 02/21/2024From the moment I met Kyle, the sales person he was very friendly, knowledgeable, and professional. Their finance person was also friendly and professional explaining everything I was signing. All in all very great experience. Wish all… sales persons made my shopping experiences this nice.Thank you for taking the time to share your positive experience with Kyle and the finance team. It's wonderful to hear that you found us friendly, knowledgeable, and professional. We appreciate your kind words and feedback. We value your business and look forward to serving you in the future. Safe travels in your new vehicle!
Service
by Jackie1 on 02/21/2024The employees treated me with a lot of respect.Always do when you go to Gene Messer VW in Lubbock. The only reason for my answer on did I feel the price paid for service was fair. I do not , it is all over the internet that multiple people… are having trouble with the SOS coming on and I feel VW should of covered this on their money not mine.Thank you for bringing this to my attention and for your feedback about this matter. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tyler Mitchell General Manager tylermitchell@group1auto.com
Excellent Alignment l
by Mikemid on 02/04/2024I drive 100 miles from a nearby city to do Alignment there. Service and Excellent price is the reason. Hope they don't raise their prices 😊Thank you for sharing your positive experience with the alignment service! It's great to hear that the service was excellent and that you found the pricing to be reasonable. Safe travels on your 100-mile journey, and we appreciate your loyalty!
Excellent Service from Andrew and his group
by MaryOrtiz on 01/31/2024Felt tremble while driving. Andrew and his group found my car had wrong rotors and brake pads. Had previously taken to onion creek VW in Austin but they said it needed alignment and failed to find the problem.We're pleased to hear that you received excellent service from Andrew and his group, and they were able to identify and resolve the issue with your car's rotors and brake pads. It's always important to have a reliable and thorough service team. We appreciate your business and look forward to providing excellent service in the future!
Salesman
by TieRod777 on 01/27/2024Kyle was great to work with, and very knowledgeable!Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service Tech
by Kayleen222 on 01/18/2024Great job and great communicationWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service!
by Elja928 on 11/16/2023Excellent customer service and the service manager made sure the repairs were done in a timely manner. Everyone was extremely helpfulWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Gene Messer Volkswagen- Lubbock TX
by VWowner on 11/05/2023Staff was very friendly. I had a coupon for free oil & filter change.Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service Adviser
by Santiago on 08/28/2023Your service advisor was real friendly and helpful and explained all the details on what the was getting done!Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Buying a car
by Ya-Li Chung on 08/17/2023Very friendly and knowledgeable staffs! We love the design of Taos SE. We paid almost half cash down payment, then do finance for remaining amount. After driving two weeks, I feel the car is strong and easy to control. Also, I enjoy driving… it! Very positive and excellent!!!Congratulations on your new vehicle! At Gene Messer Volkswagen, your satisfaction is our ultimate goal and we are pleased to hear that our staff was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.
Highly Recommended
by VWJetta on 08/02/2023Extremely professional. Did a new windshield alignment, adaptive cruise control recalibration, and (free of charge) 20,000 mile inspection. Very knowledgeable service rep who made the process smoothWe're so happy we were able to help you out!
Top notch
by HooksKyle on 07/19/2023Mark was my advisor and the technician texted a very detailed report on the car and recommendations. There were 2 recalls that were performed and the car runs great. Very friendly staff and a clean shop-definitely got my future business as… a first time customer.Thank you for your kind words for our staff, we appreciate it!
Service
by Christopher on 06/08/2023Great checking of vehicle, all services completed. Good review of further inspection work, friendly and supportive.Christopher, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Outstanding service
by RJF on 01/18/2023Great dealership and outstanding customer service! Mark and team are always willing to go the extra mile and do whatever it takes to getting me back on the road asap. Big thank you to the team!Thank you for your kind words for our staff, we appreciate it!
Gene Messer Volkswagen Lubbock is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new models (i.e., the Jetta, Passat, Beetle, GTI and Golf, financing and everything in between, including genuine Volkswagen parts & service.
Among the many things drivers notice and appreciate about our new Volkswagen lineup, is its diversity. That said, there are a few resounding favorites, such as the Jetta, Passat, Beetle, GTI and Golf. To see what all of the fuss is about, simply drop by Gene Messer Volkswagen Lubbock and take a spin.
Rather spend a little less on a car and save a little more for retirement, a down payment, or dream vacation? We totally understand: new cars aren't for everyone. As such, we also have an expansive array of low-mileage, well-maintained used cars for hitting the roads of Lubbock, Wolfforth, Slaton and Levelland.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's wonderful to hear that Kyle made your car-buying experience easy and efficient! Recommendations like yours speak volumes about his professionalism and dedication to customer satisfaction. We're glad that you had a smooth process from the test drive to paperwork and that you were able to drive out in less than 90 minutes. Enjoy your new vehicle!
by Sara Thurston on 04/26/2024