Big Star Ford
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Customer Reviews of Big Star Ford
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181 reviews
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New flood recovery
by Fishroad on 09/19/2017Excellent deal they honored the internet price beat 9 other dealers prices great service from from very tired sales and management due to flood recovery!!!! Great service great attitude my 4th purchase from this dealershipExcellent customer service!!!
by AndreaW on 09/16/2017Internet sales Professional Alfred Wade is totally awesome salesman!! Very professional! I highly recommend him if you are looking for a vehicle. Finance Manager Rafael Brandley is awesome!! This is the second vehicle I bought from this… dealership and will continue to be a lifetime customer!!Thank you for the review and for the kind words about our staff!
Really good sales team
by Jmv2014 on 09/14/2017Jacques was awesome. He got me the car I wanted at a great price! Have trusted Big Star with two cars so far. Definitely recommend going and asking for Jacques Davidson as your salesperson.Thank you for the review and for the kind words about Jacques! We hope you love your new car!
Awesome Car Buying Experience
by ExplorerCraig on 09/13/2017I just purchased a new 2017 Ford Explorer Limited from Alfred, the Internet Sales Manager, at Big Star Ford. Alfred was easy to work with and was so polite and courteous. Without a doubt, he provided the most thoughtful and informative… demo drive experience I've ever had I'm my 50 years of buying cars. He really knows everything about the eqiptment and features of the automobiles he's selling. We not only enjoyed working with Alfred and Josn in the Finance department, but we got a great price to boot.Thank you for the kind words about Alfred! We're glad to hear about your experience!
Big star = Big Value & Great Service
by Ollieclyde on 09/12/2017My car got flooded and rental car fees were adding up quickly . Big star helped get me into a brand new car in a matter of 2 hours or so . Best car buying experience ive ever had , my wife is now in the process of getting a new vehicle ....… Big star here we come , you have customers with us for life now .Thank you for the review! We're glad to hear that we were able to help you out!
Ray Bruner and Charles Moore are awesome!!
by MelanieBurk26 on 09/09/2017Great people, great service. Free hot dogs for the wait. Couldn't have been better.Thank you for the review! We're glad to hear that you had a great experience with us!
Excellent
by Alapilot08 on 09/07/2017Kevin took very good care of me and made it a painless experience buying a car.Super experience
by Iliketurtles on 08/20/2017ehild looking in the area, this team was very friendly and pressure free with out the "used car sales" feel. The staff was great with taking care of financing and professional over the entire process. Do yourself a favor and stop in if… looking for a vehicle.New Car Purchase
by MamaLisa on 08/18/2017This is my second vehicle from Big Star. Alejandro Santos was an amazing salesperson. I recently had surgery, so he brought the car I had picked out online to my home for me to see. When I wasn't sure about the first one, he went back and… brought my second choice (which I ended up purchasing). He went above and beyond! Highly recommend Alejandro and Big Star.Big Start Service 1st Impression Blues
by Frdmywholelife on 08/15/20171. Service was not good at time of drop off. The associate who checked me in did not even ask if I had any questions about the service. Nor did he clearly communicate any risks with the vehicle service not being completed on the same… day. See point 2. 2. They did not call to inform me that my vehicle was ready to pick up or that it would not be ready. When I realized the time, it was past their service hours so I was out the vehicle for the rest of the weekend and had to make arrangements with my employer to be off on Monday morning to pick up the vehicle. 3. When I went in on Monday it literally took them 15 minutes to find my keys and service reports. Even after I called ahead to verify the vehicle was ready. 4. Upon review of the service report the consultant pointed out that the air filter was flagged as needing to be replaced. Of course it was not replaced because they needed my authorization to replace it. See point 2 again. No calls. I didn't have time to wait around on them to do it on Monday so now I have to do it myself. Not a big deal for me to do knowledge wise but they should have called. I would have told them to replace it. 5. The advantage care service says they top off all fluids. The DEF tank was not topped off. It's less than 1/2 full so I'll be filling it on my own before the next service. Again not a big deal to do but it should have been done. 6. To top off they whole service visit they did a great job of cleaning and washing the vehicle only to leave under their canopy which must be full of birds based on the amount of bird poop all over the vehicle when I finally did got it back. I am fully disappointed in this service visit. I bought a F250 Super Duty from them which is a high dollar vehicle (even when they are pre-owned). I have been a Ford patron my whole life. I have never experienced dealer service this bad. Big Star it is ... one big star for this service visit. I expect better results be time. If not Big Star won't get any other service or purchase business from me.Great Car Buying Experience
by Talley1 on 08/08/2017We recently purchased a new Ford F-150 Lariat pickup from Big Star Ford and would recommend them for others looking to purchase a Ford vehicle. We had a great salesman, Alejandro Santos, who helped find the perfect truck for us. He sent my… husband videos of various pickups before we visited the dealership, which helped us narrow in on the ones we wanted to look at. He also was patient and helpful over a three day span as we evaluated all of our options to get the best deal. Overall, it was a great experience and we're happy with our purchase.Straight-Forward, Excellent Service
by michaelm314 on 08/08/2017Had an amazing car buying experience today. Alfred was clear, straight-forward, fair, honest, and committed to making my car-buying experience comfortable and enjoyable. I'm am a knowledgeable consumer, and was pleasantly surprised at how… fair and honest the entire Big Star team was in not only selling my car but offering me a fair price on my trade-in. Would highly recommend.Ali and Mr. John were awesome!
by Brittybee on 08/07/2017I've purchased one of Big Star Fords Escapes. I love it and love the service from Ali and John. I was able to come pick it up Saturday evening and am going back today (Monday) to finalize. Very very happy!Truly Happy
by Franco0603 on 08/02/2017After visiting another dealership and leaving frustrated with their process I went to Big Star Ford. Alfred was the best sales representative that I have ever dealt with. I told him exactly what I wanted and he delivered. No wasted time at… all. Charles in finance was extremely informative and helpful as well. The process was relatively quick and i left with the exact car that I showed him from the website. This is definitely my new dealership.The Team
by ThomasH2 on 07/22/2017The team at Big Star were great. Cindy and Cody got the deal done in a timely manner. I would recommend any one looking for a new Ford to go down and let give the guys a chance.I could tell they worked hard to get me a good deal
by TexasRaddler on 07/21/2017This is the second vehicle I purchased from big star. These guys are great I could tell they worked very hard to find me a good fit. Great job!!New Raptor purchase with Dan Nguyen
by edwademd on 07/21/2017Dan Nguyen was an outstanding salesman! He was very knowledgeable, courteous and went the extra mile in making my life as easy as possible with my Raptor purchase!Completely satisfied
by FrancoAaron89 on 07/11/2017Hands down on of the best experiences in purchasing an new vehicle for the first time! Brandon Aldridge and the entire staff was very helpful and willing to work with me on what I needed! I felt like I got what I wanted plus more! Will buy… all my cars from Big Star Ford!5 stars for Big Star
by LHughes on 06/25/2017After a lengthy and exhausting process at another dealership that could not deliver, we were thrilled when Big Star came through for us. Karl was patient, straightforward, and organized. He kept us updated throughout the entire process,… ensuring that all of our questions were answered. Big Star's customer service earns 5 stars because they made it easy for us as buyers. It was evident that the entire staff functioned as a team. I would highly recommend this dealership to anyone looking to buy a vehicle.Very Pleased
by Toni123 on 06/22/2017The sales people at Big Star Ford was excellent and they made sure I was satisfied when I left . I ended up with a 2017 Ford Fusion. I was so excited. They will take good care of you.When I say EXCELLENT!!!!
by Josephi06 on 06/09/2017The customer service I experienced with Big Star Ford was unparalleled. I was not pressured to buy and my internet sales manager was very knowledgeable and patient. He was able to get any car I wanted even if it was not on the lot. I… enjoyed my experience so much, I brought my mother the next day and she purchased a new vehicle. I just hope I get the same experience in a few years when I go back.
About our dealership
Thank you for the review! We appreciate your business!
by big_star_ford on 09/20/2017