Charles Clark Chevrolet
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Customer Reviews of Charles Clark Chevrolet
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4 sales reviews
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Worst Customer Service!
by Rolando21 on 04/27/2017So I purchased a vehicle about two months ago from here and was very excited since it was my first vehicle purchasing on my own, so when I first went to go see the vehicle, test drove it, liked it, and all that my sales man was worried… about was how much was I giving down, before I even did the paperwork or they do my credit check, and was very pushy, so was I was told I was approved, I told the sales man I would come back in two weeks but to keep me updated on everything, two weeks pasted, I didnt receive a call, text or anything, and when I would call I would only get ignored or a reply on text two days later, so eventually I showed up on my own and once again his only worry was if I had the down payment, and was very pushy, so once I took the vehicle home I thought the worst was over, but it wasn't! I kept calling my salesman about my license plates since my paper plates were about to expire, once again, no call, no text, just ignored, once I got a call that the plates arrived, (still wasn't him calling) I went just to be told they weren't there, and to go back the next day and hope they were there, I waited twenty minutes just to find out they were there, and worst part, they just handed me the plates, my salesman didn't put them on, no one offered to help me or put them on, it was a big slap in the face and disrespectful, I was shocked how terrible this experience was, like they say, purchasing your first vehicle is a amazing experience, this was honestly the worst experience and I will keep voicing this hoping no one will ever be treated as terrible as I was.Purchased a new car
by js1023 on 06/12/2015had an amazing experience. Sales man Manny Torres as well as Queen Mendiola Finance Manager are two amazing people. They make you feel so at home and don't waste the customers time, which its very important to every single customer time...… Thank you so much for all your wonderful amazing help.Thank you for the great feedback! Manny and Queen are great assets and we're thankful to have them on our team. We always make sure to satisfy every customer and take their time very seriously. We appreciate your business and be sure to like us on Facebook and follow us on Twitter to catch great service specials! Sincerely, Laura Ordaz - lordaz@clarkchevrolet.com
Fantastic service
by jennysax on 11/11/2014There's a certain amount of theater involved in selling a car to a buyer, but at this dealership wasn't too over the top. I felt that overall, the service was fantastic and that I got a good deal. I'm totally satisfied with my car and… and the price I paid.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Laura Ordaz - lordaz@clarkchevrolet.com
Trusted Dealership with Professional Salespeople
by GerryG2014 on 07/12/2014I was treated with respect by very knowledgeable salespeople from the moment I stepped on the lot to the signing of my contract. Sales associates went above and beyond to make sure I got the car I wanted at the price I could afford.
Chevrolet Equinox
Chevrolet Tahoe
Chevrolet Trax
Ram 1500
About our dealership
Rolando, I am very sorry to hear that you are unhappy with your experience at our dealership. I would like to discuss this situation further with you. If there is anything else that we can do to help address the situation and demonstrate the value we place upon providing exceptional customer service, please do not hesitate to contact me directly. Sincerely, Laura Perez - lordaz@clarkchevrolet.com
by clarkchevrolet on 05/05/2017