Bert Ogden Cadillac
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Customer Reviews of Bert Ogden Cadillac
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3 sales reviews
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Don’t buy and throw your money. POOR service by GM. He doesn’t CARE
by Lani on 06/19/2021Don’t waste your money here, they are terrible with customer service, GM Jakob will fix nothing and won’t call you ever to resolve any issue. We dealt with a very severe problem, and he doesn’t care. Manny was the spirit of Cadillac Bert… Ogden, they messed up by replacing him with some guy who could give to craps about customer satisfaction and selling junk 2021 Escalade and not resolving an issue to help me and my family. I’m beyond upset and will never purchase anything with them again!!At the bottom of their list after you've made the purchase
by R Herrera on 12/06/2018Still waiting on parts that were missing from my Cadillac Escalade. It's been quite some time since I've been trying to get the parts that were missing from my truck when I purchased it. Overall experience was just average due to lack of… attention two missing parts.Terrible and Incompetent
by Collins78 on 01/08/2016I purchased a 2015 Cadillac Escalade from Bert Ogden on 12/8/15. I gave them a $5,000 deposit prior to that. I must say that Bert Ogden is the most incompetent dealership I have ever encountered and I buy a LOT of vehicles. They have yet… to provide a white slip or evidence of title and it has been a month. They quit returning emails two weeks ago and have been completely non responsive. Neither myself or my bank can get any updates from them. They fumbled the ball many times throughout the process and now they have gone completely absent. As such, we have a trade in vehicle that has not been paid off, a new vehicle with out of date plates, and a $5,000 deposit that has yet to be returned. All of this coupled with a total lack of care, consideration, and most importantly lack of communication. They have made every mistake in the book and are now hiding with their tail between their legs. I have purchased 8 vehicles from other dealers since this purchase and have already received white slips and title work on every one of them. It makes me wonder how in the world bert Ogden can stay in business. The customer support is the worst I have ever experienced and so is their level of competency, professionalism, and honesty. I would never recommend them to anyone at all. They are a disaster in every way.
About our dealership
Lani, we understand your frustration and appreciate you providing us this feedback and bringing this concern to our attention. We want to assure you that our team is held to a high standard of customer service, but it seems we missed the mark during your visit. Please give us a call at your earliest convenience to discuss your experience further.
by Max Breidenbach on 06/25/2021