Customer Reviews of Philpott Ford Sales
Review type:
The Philpott experience, buy my 2023 ford Explorer
The Philpott experience, buy my 2023 ford Explorer
by bobrcno on 05/23/2023Everyone that we dealt with from Don Collins, our salesman, Chris Doyle, finance manager and Mike, sorry, forgot his last name, sales manager, knew me or my wife or my daughter-in-law's family, and or my grand kids. The entire sale took… several hours, but we visited three dealerships. We got the car we wanted, but not the color (buts that's ok too).Mike and Don did everything they could to close this deal with my sweet trade in to make me happy.We're happy you found our staff to be so supportive during your experience here at Philpott Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service
by Rconlin on 03/27/2023Quick and easy processWe're so happy we were able to help you out! We look forward to your next visit! Take care!
Great salesman experience
by GleasonT on 03/10/2023Had great experience from Brice in purchasing our vehicle. Would recommend or Lisa when purchasing a vehicle thereWe're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Excellent Service
by Nicholas on 12/31/2018Tina with Philpott Collision Center is amazing. She was more than willing to walk us through the process after it was determined our vehicle was a total loss. We will continue to use and recommend Philpott Collision Center to our family… and friends.Nicholas, your satisfaction is our top priority.
Great work
by noel5474 on 10/11/2018This company was one of the companies my insurance used for repairs. So I took my truck to them, they confirmed the work needed with what my insurance said. I then dropped my truck off on a Wednesday afternoon the part was ordered and… came in the next day and my truck was ready to go Friday. I was pleased with the work.Hi Noel5474, thank you so much for your positive comments about Philpott Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Break Job
by Healey Uro on 09/18/2018Excellent experience appointment easily made and job quickly done.Hi Healey Uro! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Philpott Dealership Customer Service Review
by KerBear on 08/18/2018I received a letter stating that there was a recall on my 2007 Ford Edge and that I needed to bring it in to the Ford dealership for them to fix the problems, when I got there they said they would give me a loaner car but I would be… responsible to pay for the insurance on this loaner car and I feel that is very unfair for the customer to be responsible to pay for it since they are the ones doing the recall and correcting their mistakes. The fact of the matter I am already paying insurance on my own vehicle. And they should provide a loaner car for the customer because they still need transportation to get around while their vehicle is being worked on. So the end result was that the recall work for the airbag situation never got completed because I do not have that extra money to pay for additional insurance for another vehicle.Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
LOVE my ride!
by EDGEowner on 07/26/2018updated 08/09/2018The vehicle was selected for me with everything I requested and more. After driving the vehicle and appreciating all of the perks and newer features that came with it, it was an easy decision to make to move forward and finalize the… purchase. I LOVE MY NEW RIDE!!Edgeowner, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Stanak12
by Leifray12 on 07/31/2018updated 08/09/2018Next time I need a bigger rental car that small one hurt my back so badLeifray12, thank you so much for your high star rating! We do hope we can be of assistance in the future. Take care!
Senior Citizen Discount
by JLT2481 on 08/01/2018I assume all the right parts were installed in my Explorer and all the screws were tightened and all the nuts were bolted down.My complaint; When I was checking out I asked about a senior citizen discount. I was told I could get a 10%… discount. My bill was $1,943.55. The young lady said I would get 40 something off. I think 10% of my bill is $194.35. So then one of the guys came to help her and my 10% discount got cut down to $100.00 I appreciate the $100.00, but don't tell me I will get 10% discount and then just give me half of it. Did you really think I did not know what 10% of my bill was?????????? Jeri TingleHi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Great service
by DavidO. on 07/16/2018updated 07/27/2018My recent visit was for my Oil Change. Service was quick, I love the report of my vehicle status. Asked for and got an estimate for new tires. I have found, they have equal or better prices (apple to apples) to other tire centers. And… the quality of the tires are better than the discount stores. ( which I always had problems with)Davido., we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Philpott Ford Services
by HokieVT on 06/26/2018My salesperson Jeremy Tinsley was very helpful. He setup my service appointment and made sure everything was perfect. I will always go to Jeremy for my service needs and when purchasing a new vehicle.Hi Hokievt, thank you so much for your positive comments about Philpott Ford! If you have any further questions, please give us a call. We're always happy to help!
New F150
by Jdmoses on 01/29/2018updated 02/08/2018During the two weeks I spent deciding what I wanted to purchase the salesman was very helpful. I was not bombarded with emails or phone calls trying to convince me to make a purchase. They offered me all the assistance I needed to make the… right choice and left contact information for further questions. Their price was better than all other dealers in the vicinity by quite a bit. Good experience and a fair price sure made it a lot easier decision. Love my new F-150.Jdmoses, we are so pleased you enjoyed your visit to Philpott Ford! We are always more than happy to assist you if anything else comes up. Take care!
first rate service
by Suecool on 01/31/2018My car was repaired right the first time and was completed promptly.Suecool, we are so pleased you enjoyed your visit to Philpott Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
New Ford F 150
by BarbarFregia on 11/16/2017updated 11/27/2017I wish it had carpet. We didn't realize that. I wanted chrome bumper and grill. But we also think we should have insisted y'all tint the Windows. We were really nervous we'd make the right choice we just couldn't think. I believe we could… have gotten a better deal. But good news is you people are very ,nice. I hope my husband Really like it.Hi Barbarfregia, thank you for taking the time to leave a review for us at Philpott Ford. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Perfect Sales
by dmlaear on 11/06/2017updated 11/27/2017Our salesman, Mark was extremely attentive to our needs as customers, Since we lost 3 vehicles during the Hurricane Harvey Flooding, we were shell-shocked. Mark was considerate of our loss and allowed us the time to decide what type of… vehicle we needed in order to begin the replacement process that was ahead of us. Kymberly A. LaNear At 55 years old, we have purchased several new and pre-owned cars over the years. We prefer the Ford brand and we normally purchase most of our vehicles from Sour Lake Ford. With the wide spread devastation of hurricane Harvey, selection and availably was slim all over our area. Out of necessity we took a look at Philpott Ford. We met Mark Fiorenza. We looked at new and used Escapes and Edges. We finally settled on a new basic model Edge. Just before signing, Mark suggested my wife drive the SUV once more. She did and found the manually adjustable seats could not adjust to a comfortable possession, so her leg would go to sleep while driving. Mark once again searched diligently for an Edge with more adjustable seats. He found one and she drove it. With the leather seats and the fully adjustable positions, she was able to drive it without issue. Now Mark really worked even harder at this point. He found one in Louisiana and got it on order to be transferred to us in Texas. While we were waiting we happened to notice a new arrival, just off the truck that day. We drove that Edge home that day. This is the simple version of the sorry and we should also mention that Mark worked very hard with the finance staff to keep price within our budget. I have never written a recommendation for any sales person, ever. However, I am compelled to write these words as it is well deserved. We will be coming back to Philpot Ford for future purchases. Mark is probably the best sales person I have ever had the privilege to meet. David M. LaNearHi Dmlaear, thank you for taking the time to leave a review for us at Philpott Ford. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
2012 F250
by jamsbull on 09/19/2017updated 10/02/2017The service rep was courteous,helpful, and friendly. Only recommended service we needed. The person didn't try to add items that were not needed.Jamsbull, thank you for the 5-star review. We are always happy to hear about you experience with us. We will make sure to let our service team know that you were satisfied with your service. Have a great day!
New car experience
by Nicinell12 on 09/21/2017Best experience ever!! Brunson Ableson is the man, and did the best job, we couldn't be happier!!Nicinell12, we are so pleased you enjoyed your visit to Philpott Ford! Your feedback means a lot to us, and we will be sure to pass your review on to Brunson. Have a wonderful day!
Philpott Ford Nederland
by anastasia08 on 07/15/2017updated 07/25/2017My experience with Philpott Ford was one of a kind. Great service all the way around. They fixed all of my recalls quickly. I have no complaints at all.Glad that your experience with us was flawless and that your car was able to be fixed up like new. Thanks for the lovely review. See you soon!
Oil change service
by Rossi07 on 06/18/2017updated 07/05/2017Everyone was kind and went as smooth as it could. Was nice to not have to wait in the lobby. And was done quickly and as of today everything is running fine. I will return soon for more service.Service department is excellent.
by Rosie2013FX2 on 07/03/2017As usual the crew did an excellent job servicing my baby (2013 FX2 F150). Thanks to everyone that helps me take care of her.Hi, Rosie! Glad to hear you enjoyed your service with us. We appreciate the feedback on the service team!
We know that where you buy your next car is just as important as what you buy. Which is why every member of the Philpott Ford team works hard every day to provide our customers with a one of a kind shopping experience.
That understanding is why Philpott Ford has been around, serving southeast Texas, for over 65 years, since Mr. W.F. "Bill" Philpott bought Dale Motor Company in 1950 and set up shop on Port Neches Avenue. Today, we're headquartered out on Highway 69, and we're part of the Sonic Automotive group, but that has only helped us serve you better. Our location has given us the room to grow and continuing meeting your needs, and Sonic gives us access to a larger inventory of vehicles and the ability to pass along even better prices on our cars, trucks and SUVs
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
We're happy you found our staff to be so supportive during your experience here at Philpott Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Katie Rutherford on 05/24/2023