Kelly Grimsley Kia
Today 8:30 AM - 7:00 PM
Customer Reviews of Kelly Grimsley Kia
Review type:
5 reviews
Sort by:
Kelly Grimsley KIA is a disgrace
by WTHODESSA on 04/12/2025They won't pay your trade in and will sell it! They will take up to a year to get your tags! BUYER BEWAREUnacceptable Service – Avoid This Dealership
by April on 01/02/2025updated 02/13/2025On November 23, 2024, my husband and I traded in our pickup for a newer one at Kelly Grimsley on 8th Street in Odessa. Nearly six weeks later, they still have not paid off our old pickup as promised. We’ve stayed in contact with the… dealership, but they continue to blame internal issues, such as being short-staffed. Based on multiple reviews, it’s clear this is not an isolated problem but a recurring issue with this dealership. My financial institution has attempted to contact Kelly Grimsley several times, but the dealership has ignored their calls. This situation has damaged my credit and caused unnecessary financial stress. If this issue is not resolved immediately, my financial institution and I will be forced to explore legal options to protect ourselves. This level of negligence is unacceptable, and I strongly advise others to avoid this dealership. Update February 2025: On November 23, 2024, my husband and I traded in our pickup for a newer one at Kelly Grimsley on 8th Street in Odessa. What should have been a simple process quickly turned into a nightmare due to their incompetence and lack of urgency. It took them more than six weeks—far beyond a reasonable timeframe—to finally pay off our trade-in loan. Meanwhile, our financial institution made multiple attempts to contact them, only to be ignored. Instead of taking responsibility, the dealership continued to make excuses, blaming internal issues like being short-staffed while leaving us to deal with the stress of their negligence. Now, nearly three months after purchasing our vehicle, we still haven’t received our permanent tags and are now on our second temporary tag. Even worse, they haven’t even submitted or started the paperwork to register the vehicle in our name, meaning we are essentially driving a vehicle that isn’t legally ours. Their complete failure to handle basic registration responsibilities is beyond unacceptable. The lack of communication and accountability from this dealership is shocking. If you're considering buying from Kelly Grimsley, be prepared for endless delays, excuses, and frustration. I strongly advise against doing business here.2010 kia Soul+
by big_rig on 09/26/2009The initial sales went great. . The Salesman who helped me(Greg Machado) was exellent and I would definatly use him again. But the follow up left a lot to be desired. Kelly Grimsley's son Brian I believe his name is was a real… [violative content deleted] to my wife on the phone. I was in the car bussiness for over 12 years and Never ever would we of allowed an employee or family member talk to a customer the way he did to my wife on the phone!2010 Kia Soul+
by big_rig on 09/26/2009We had our new car about 2 weeks and the stereo messed up . so My Wife took the car in to Kelley Grimsleys were we purchased it. They looked at the car and scheduled it for repairs. My wife took it in at the scheduled time The dealer… ship wasn't able to repair the radio so they decided to order a new one and rescheduled us again. On the next visit my wife left the car for the afformentioned repair, They at that time informed here there were some recalls on the car that they needed to address as well and that the stereo had not come in yet . So she left it to be serviced and the recall issues addressed. At wich time the plastic engine cover was not replaced and my wife didn't notice that it was gone. When the stereo came in my wife again took them the car and left it. When my wife picked up the car she called me in tears.(I' am an over the road truckdriver and was on the road at the time) They had replaced the stereo but in the proccess had damaged the dash and center Stack cover and part of the console.and broken an air vent. It literaly looks like they pried the stereo out with a screwdriver. Now Alex assures us they will replace all the damaged parts. Thats been over a month ago and as of this review still has not been done. To top it all off they didn't have the parts to fix all the recall items and the low tire pressure light will not go off now. down below there are some questions as to quality of work parts availability etc and here is my expanations as to my answers being a brand new car I will say that parts availability is affected some what by that. Kelly Grimsley does not have or offer a loaner vehicle to my knowledge. I have no choice at this time but to take them the car and hope they get their act together and do better and if they do I will review and post it here.Kelly Grimsley Auto Group service broke my oil dipstick.
by rolandtignor on 12/07/2007I took my vehicle down to get the oil changed. They dropped me off at work and picked me up. When I went to go pay my bill they told me the dipstick broke. I asked them if they were going to replace it? They said "no". So I asked to see… the the service manager Clint Jones. He was very rude and wouldn't replace my dipstick after telling him that they broke it so they should fix it. I left and went back to work and called my wife. She called Kelly Grimsley himself and told him what went on and he took care of everything. The service manager should of taken care of everything but he didn't. We bought our car there and had been getting our oil changed there for 6 years. We are going to goto Mazda of Midland from now on to get our oil changed. Thanks
Kia Sportage
Honda CR-V
Kia Telluride
GMC Yukon XL
About our dealership
this dealership has had seven service directors in the last nine years and all of them have quit n got replaced the new general manager mark childs n service director kevin wise both from kansas n they both have atitudes toward texans n also are buddies well i heard they lost their only master certified kia n mazda tech in december 2008 n replaced him with one mazda tech that is not up to date with mazda's and are passing around kia's thru whole shop to see who can work on them that is pretty pathetic im a kia owner
by autotec33 on 12/06/2010