Huffines Hyundai Plano
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Customer Reviews of Huffines Hyundai Plano
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by No Name on 04/08/2025I scheduled an online service appointment for my GV80, and they confirmed they’d handle an open recall along with the service. Here’s how the day went: 11:30 AM: Checked in. 1:45 PM: Still no updates. Went to the advisor’s desk—only to… find them laughing on a personal call, ignoring me as I waited. After finally acknowledging me, the advisor casually said, "Your oil change is done, we’ll send an update." No proactive communication—I had to ask for a status update myself! Then, they said they were "working on the recall." Waited until 3:30 PM—still no updates. Went back to the desk, only to face the same unprofessional behavior. Finally, the advisor admitted, "We couldn’t do the recall. Sorry." Shocking! I wasted half a day just for an oil change—no lunch, no courtesy, no accountability. Never again. I’ve already escalated this to Genesis Customer Care and will take it further with corporate. Stay away from this center if you value your time and expect basic professionalism."Bad advisor
by Felicia mccuin on 03/12/2025Advisor I had wasn't knowledgeable ask for 3 services got something didn't ask for and still paying on it cause he added it on had a smart mouth so I had to get smart right back never had a problem but all advisors are not nice this was… money didn't have to spend don't explain nothing clearly what's going with car never sent a update just was a very,very,bad experience!No loaner cars = terrible experiences
by K White on 11/23/2024BUYER BEWARE. I have owned a Genesis gv80 for approximately three years now. A month ago I encountered a service issue with my battery. I had to wait the majority of the day at the dealership, because they did not have a loaner car. I am… now faced with another service issue where my sensor is beeping at me every second while I drive. I have a teenage driver, so the sensors are crucial. I called and they let me know it’s a 3 month wait (another person said 6-7 months) for a service appointment with a loaner car. I was told they would need the car for 24-48 hours just to do the diagnostics. Additionally, there is also no way of silencing the beeping nor getting to the sensor on your own. I was sent to client relations for a possible rental car reimbursement; however, I would have to incur the cost on my own then submit for approval. There is no way of knowing if it’s approved on the front end. If you decide to purchase a car, please go in fully knowing they are woefully short on loaner cars (I was told they only have a handful and sell thousands of cars.). It is painfully clear this is a major problem as a number of service people have stated they hear it all the time from frustrated customers. One person shared clients complain 6-7 times a day. Consider yourself warned.Bad Sales Team
by Denise on 03/10/2024We went looking for a new car yesterday and no one came out to help us. We walked around the car lot by ourselves. Very Unhappy with them. We asked one salesman if he could send someone to help us. No one even came out to help. The salesman… said he would send someone out.Omar Sandoval is a keeper!
by Brooke on 02/14/2024Omar Sandoval just joined the Texas Hyundai team a few months ago. I have been dealing with my engine warranty replacement for over 6 months. Since Omar took over my account, he was able to get the replacement approved, and scheduled… within 6 weeks. He left me a message last Friday and had workers scheduled to install over a weekend and provided me a loaner car. It was installed in 4 days. I will be a loyal Hyundai client for life because of Omar Sandoval!Terrible Service
by Kelly on 10/13/2023Bought my Hyundai Elantra 2 years with the promise of being under warranty, and when I would get my car serviced they would provide transportation and/or a loaner. For the past 2 years I have been regularly disappointed by this dealership… with service. Currently I have a problem with my shifter in my car. I called for a walk in, they are telling me it will take 3-5 business days to even LOOK at my car and scheduling won't be for 2 months. They are also not providing loaner cars. After speaking with several people on the phone this morning no other help was offered other than go a week without a car or deal with this problem for 2 months. If your looking to buy a car and think this dealership with provide service for your vehicle in the future look somewhere else. Hyundais are fine cars but this dealership will not help you after you purchased the car.Think really hard before putting down a deposit with these folks
by disappointed on 12/29/2019updated 01/03/2020The sales associates are nice and knowledgeable but beware putting down a "refundable" deposit. Our plans changed and we cancelled our hold on a vehicle. Even after visiting with the salesman in person, and getting an assurance that the… refund would be processed, it has been a month and the "refundable" deposit still has not been refunded. Think really hard before putting down a deposit with these folks.Hyundai Santa Fe
by Samy_Frisco on 07/26/2017Bought a 2017 Hyundai Santa Fe from Huffines Plano dealership. The Salesperson Andy So was excellent, honest and helped all the way. General Manager was such a nice person who gave a great deal. I would definitely recommend this dealership… and Andy to anyone who needs a new car.G_90
by Du55661 on 07/12/2017Great vehicle. This is the most exciting auto we have owned. I love that there are No options. Done with MB, Lexus. Andy So is terrific salesman- not pushy, patient, and very knowledgeable about this brand new auto. Finance people, Ken and… Lamar very professional.New buying experience
by Ferns1stcar on 04/11/2017I went in just to test drive the new Tucson. Enjoyed the easy driving. Loved the color choice. Sales rep, Andy So, was easy going and not pushy. New vehicle was greatly priced. Easy of purchase was great. Two thumbs up.I love Huffines Hyundai and their courteous staff
by AlissaNicole76 on 03/04/2017I purchased my 2015 Elantra from Frank White at Huffines Hyundai and he was a serious breath of fresh air after having a dealership much closer to home try to bait & switch me thinking I'm...using the words of the misogynist a-hat (see… review dated 11/10/15)...a little girl there to spend "daddy's" money. They literally told me to my face that I lied about the asking price on the ad ON THEIR OWN WEBSITE. Drove all the way from Dallas to College Station to buy the Hyundai I wanted after calling the dealership 2 times to confirm the car was there and was still the price of their ad. Got there and they flat out called me a liar. And when I provided their own ad to them proving I wasn't lying, they didn't bother even apologizing for treating a potential customer like trash. Guess that's what you get for walking into a dealership being a "little" 21 year old girl; sadly for them, I'm not quite as stupid and young as they must have thought I was. Needless to say, they lost a $25k new car sale towards the end of the tax year. Lucky for me, I walked into Huffines a couple days before starting my new job and not only found the perfect sales rep, I found the perfect car too. Frank didn't treat me like a child. He treated me like a potential customer which is exactly why he made the sale. I'm not sure I've met a nicer sales rep or one whose more invested in the long term relationship with his customers. He was helpful before, during and after the sale. Helped answer questions about my Hyundai account and they made sure I knew how to squeeze every dollar out of the warranties I purchased. I'll forever be appreciative of Frank's help getting me in the right car in time to start my new job. No bullying. No bull. Just a friendly sales rep trying to help his customer.Wasted of time
by technojoe on 01/10/2014updated 11/28/2016I leased a car from here in 2011 and was told the I could do an early trade in if I brought the lease back to them around 6 months before it the lease was up. So I brought it back 2 months before my lease was up, and was refused the early… trade in because I was not on some list even though I had been sent mail solicitation to early trade-in my lease. When dealing with the finance guy, he constantly insulted me when talking the numbers on a new lease there. At first he said the residual was 52% but when I mentioned his competition was around 62% he said he had to check on that only to come back and say it was 59%. This told me he was not honest to begin with.Was treated like I was child with no money
by coonesn on 11/10/2015I was interested in getting a new car. I wanted to see my options, I really liked the Tucsons and the dealership was close to my apartment. I had been talking with Tommy, and before he even new anything about my current car he immediately… said you're not going to get anywhere close to the current payments you have. I still went anyways to check out the cars, he never ran a credit check on me, he just asked me if I knew my credit score, then took my car for an appraisal, asked the payoff amount, then went and "ran the numbers". I sat there for over 30 minutes in his office waiting for him to come back. He never told me what they appraised my car at (the KBB value is at around $14,200). He just said your payments will be at $650. (I can afford those payments, but seeing as how i'll be moving soon i'd rather spend the money on a nicer apartment than a car.) He tried to talk me out of the car I wanted into something else and not getting leather seats like I wanted. I'm not willing to pay more for a car, when it has pretty much the same features as my current car. They way he kept talking to me was like I was some little girl who was in there to spend Daddy's money, and wasn't worth his time. I make over 70K a year, and have a 750 credit score, and he wasn't willing to go over any type of numbers at all. I'm very disappointed as the only other dealership I've been too treated me with respect and helped me get something that I liked instead of insulting me. I definitely plan on getting a new Hyundai soon, but definitely won't be going here. I should have gone with a different sales agent, as they all seem to have really good reviews.My New Hyundai
by kayw22 on 06/16/2014We recently purchased a new Hyundai Santa Fe Limited from Huffines Hyundai Plano. Our sales representative was Mike M. and he was by far the best sales rep that we have ever dealt with. Mike was very patient and he was extremely… competent. He answered every question clearly and he was very knowledgeable about all of the features of the car. Besides being an expert sales rep, Mike was very friendly and personable and he immediately put us at ease. He made the whole car buying experience very enjoyable. I would recommend Mike to anyone who is looking for a new car. He's the best.Wonderful Service
by artyarty on 04/17/2010Today I went to get my routine oil change from my local Hyundai dealership and was greeted promptly by Mike Morgan. I have seen him before but never have had the pleasure of being waited on by him. He was professional and took the time to… explain the wait time time and the service that was going to be preformed. I cannot imagine what he would do with an actual problem if he this thorough with an oil change! I am happy he was my service rep and will look for him in the future. I live in Frisco and drive twenty minutes in traffic just to has this experience. Thank you Mr. Morgan and Hyundai. Arthur WashingtonHuffines Hyundai Plano - customer review.. and not a good one.
by huffinessux on 02/22/2010"Huffines Hyundai Plano - Got the run around... was treated very poorly and lost personal documents once handed over to salesperson that they were not willing to look for. Loss of these documents could result in me going to jail.. but that… was not the least bit important to my salesperson. I would suggest you go somewhere else, after 6 hours of my life wasted, i have a vulgar disgusting taste in my mouth for this company, while i may in the future by a Hyundai... it will not be from a Huffines Dealership.service dept is okay
by itg on 02/12/2010Pricing was better here for 30,000 mile service than Vandergriff Hyundai. However my husband had an issue when one o fthe service agents (Charles) told him that his car wasn't under warranty any longer. This was not the case as we had… purchased the extended warranty from Huffines. My husband as a result had to drive back there (something like 40 miles one way) the next week after resolving the issue with the service manager and confirming that it was under warranty for work needing done. I do feel they are pretty honest. My husband had his brakes checked at around 70,000 miles and they said they only had about 50% wear and didn't need replacing.they lost my business after having bought 2 cars there
by itg on 02/12/2010Well, my husband and I have bought two new Hyundais from this dealership. When we decided to buy our 3rd Hyundai (Santa Fe), we wanted to offer them our business. In the negotiations for an SL model, they said they would take care of us… since we have bought 2 cars there, referred another friend who bought a car, and had another family member who had bought from them. Well, all in all, they didn't want to go down much in price on the SL model. I ended up finding a Limited model for only a little more at another dealership that was $6000 off the MSRP (versus the $2,000-3000 off Huffines was willing to go on a lower end model). This really made me feel Huffines wasn't that willing to earn my business (sadly). I did get a good deal with my first Hyundai there but not as a return customer--so they have lost my business. I will say Hyundai cars are great. My husband and I have had very little problems (if any) with our Hyundais. I'm a committed Hyundai owner due to the great warranty they offer and the great feel and price of the car.2009 Sonata TPMS light on / 4 months old and 5,000 miles
by mywebsite3 on 10/03/20092nd time to buy a car from Huffines of Plano. Bad experience with Mr. Ray Huffines,general manager, and the service department. This is 2nd time the dealership has had my car to fix the problem. The service department has had the Sonata for… over 2 weeks and still can not find a solution. They installed a new electrical unit and the light still came on. On Monday a Hyundai tech is coming out to take a look, good luck... I spoke with Mr. Huffines on Friday and he kept insisting he was confident the problem could be fixed and to me brushed off the whole situation, maybe because I am a female. I maybe a female but I am a knowledgeable consumer. I have forwarded Mr. Huffines my emails to the general manager. I spoke with the general manager as well that day and told him I wanted either my down payment back or a different car. His only reply was let's wait and see. I am tired of the wait and see attitude cause their attitude is indifference. I was told I would have a loaner car and the service tech could not even do that right. I had to speak with the sales manager concerning the situation. The service tech expected me to drive my car with the light on. I did not purchase the car with TPMS light on and I can't believe they expect me to drive it this way. Please do not expect any satisfaction or that the delaership thinks customers are #1, cause clearly by my experience they do not care after they sell you the car...........Great deal, pleasant experience - I highly recommend this dealership!
by hudy1 on 08/07/2009I had done lots of research online and received quotes from 3 dealerships before heading over to Huffines for test drives of the Accent and Elantra. My salesman, Mike, was friendly and helpful without the annoying pushiness that I've… experienced during visits to Honda and Toyota dealerships during the past few years. How refreshing! I returned home and emailed Mike several examples (ads and quotes) of recent Elantra deals and requested an OTD price taking into account my Clunker trade-in. He responded quickly and I gathered the necessary paperwork (proof of registration, proof of insurance, title) and headed on over. The entire process, including paperwork for my Clunker was much easier than I thought it would be. Mike did send me to the finance department to speak with Ryan. I was hesitant, expecting pressure, but was pleasantly surprised when Ryan offered better financing than my bank - 4.39% vs 5.64%.Avoid the Internet Sales Department
by molly_flash on 04/29/2009My husband and I went in to test drive a vehicle advertised on their website. The car was great, the saleman, not so much. The sad part is I knew more about it than he did. UGH! My hubby took it for a test drive while I was at work, the… sales guy did not want him on the highway in it. I test drove it after work, same problem. I drive on the highway, and want to know what it feels like at 65 mi/hr. So I got past that and really started talking numbers with the internet salesman, Eric Stoval. I ASKED MULTIPLE TIMES FOR THE PAYMENT AND INTEREST RATE INFO AND HE REFUSED!!! He said well, " I don't handle that part. The finance guys do once the deal is complete". I explained there would be no "complete deal" until I knew what kind of money we were talking. They have a no haggle price promise but I gues that means we don't discuss it at all.... I WALKED AND WILL NOT BE BACK!! How the heck are you gonna tell me that you can't give me even a ballpark monthly payment without having the down payment in your hand. I may be a girl but I am not dumb! I even told the guy I grew up working in a family ford dealership, and he still acted as if he knew nothing... bad service! I was paying 75% down and only financing 3 grand...which was slated to be paid off in June... he just lost a sale!
Hyundai Palisade
Hyundai Sonata
Hyundai Elantra
Hyundai Tucson
About our dealership
Of all the Hyundai dealers in the Dallas area, we have the vehicles you've been looking for at the prices you want, plus we offer a customer experience you'll be clamoring to share with your friends! Our Hyundai dealership offers quality used vehicles, extensive financing, and a Hyundai certified service and parts department that can handle all of your maintenance needs.
Learn about the Huffines story and values which take the "golden rule" a step further: Rest assured that our family-owned and operated Hyundai dealership in Plano stands by those values and we have since 1924. In fact, we were recently recognized with the Hyundai President's Award for being one of the nation's top dealers in both sales and customer satisfaction. We look forward to providing you with legendary customer service when you purchase your next vehicle from us.
What sets us apart
That's why at our Plano Hyundai service center we build lasting relationships with our customers. We do so by providing quality, affordable repairs each and every time.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
Languages Spoken (2)
- English
- Spanish
I think that the more the MSRP of a car is, the more they can come down on the price, because there's more markup there to bargain with. But from everything I've read on car buying, it doesn't really matter how much they come down from the MSRP; what matters is how much OVER the lower invoice you get (there are two invoice prices...one that the dealer will show you sometimes, and the real one.). The MSRP is an arbitrary figure, is what I've read. It's the invoice amount that matters. But if you're going by MSRP, you'll get $1,500 off if you get 5% off the MSRP of a $30K car, but you'll get $1,750 off a $35K car for 5% off. Consumer Reports online has an add'l "cars" subscription; it will give you all info you need to know on pricing, incl. true invoice price, etc. There are other ways to get that info, too, which are free (I think truecar is one). I also know someone who didn't go to the dealer at all. She did her research, test drove the car at some point. Then decided what options she wanted and what she wanted to pay. Then she got bids online from local dealerships. She accepted one, then went to pick up her car. It was already negotiated, so no haggling. She had done the Consumer Reports subscription, she said.
by bpollen on 05/28/2011